Sânt foarte mulțumită de experiența mea cu Club Canary.Au servicii de înaltă calitate la un preț foarte bun. Laura și Dora m-au ajutat extrem de mult la achiziționarea excursiilor,mi-au răspuns punc... Ver mais
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Veja o que dizem as avaliações
J'ai réservé trois activités, tout était nickel vous pouvez réserver les yeux fermés. Je conseille de faire l'activité baleine et dauphin en zodiac 10 personnes le guide est au top, il explique très b... Ver mais
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My experience with Klub Canary Tours was outstanding from start to finish. The Porsche was a dream to drive and exceptionally well-maintained. What really sets them apart, though, is the staff—true pr... Ver mais
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We did a kajak tour for snorkeling and dolphin watching at Los Christianos. Very poor organisation. Firyt they didn't know, whether they have free kajaks at our preferred time. Then the tour start... Ver mais
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Detalhes da empresa
Escrito pela empresa
THE LOCAL TOUR COMPANY OF THE CANARY ISLANDS Club Canary was born in Costa Adeje, Tenerife on 16 August 2019 with a simple idea: travelers deserve a local company they can trust. No street-corner selling, no fake discounts, no anonymous global platform. Just registered bookings, honest prices and a team that actually lives here. We work exclusively in the Canary Islands: Tenerife, Gran Canaria, Lanzarote, Fuerteventura, La Gomera and La Palma. Every operator we sell has been visited and personally tested by our team, more than 200 vetted local partners across 300+ experiences. WHAT YOU CAN BOOK Small group whale watching, boat trips and private yacht charters. Jet ski safaris, quad and buggy adventures, parasailing, snorkeling with turtles and fishing trips. Mount Teide stargazing tours, both group and private, under some of the clearest night skies in the world. Tickets with transport for Siam Park and Loro Parque, day trips to La Gomera, helicopter tours and much more. For companies we organize team building, corporate outings and group events across the islands, and film productions rely on our local logistics. A SOUVENIR WITH EVERY BOOKING Every booking comes with a digital collectible card of your experience, with the compliments of Club Canary: your activity, your island, your date. It is part of The Club Canary Collection, the first collectible card set of the Canary Islands, with Standard, Rare, Epic and Legendary cards and printed editions available at our Tenerife office. VISIT US You are always welcome at our office for personal advice, last minute bookings and exclusive deals. Centro Comercial Plaza del Duque, Local B-35, C. Londres, s/n, 38660 Costa Adeje, Santa Cruz de Tenerife, Spain. You find us on the lower shopping floor. Open daily 09:30 to 22:00, online support from 08:00. Phone: +34 655 87 09 56 Email: office@clubcanary.com Website: clubcanary.com Live Legendary.
Informações de contato
Centro Comercial Plaza del Duque, Local B-35, C. Londres, s/n, 38660, Costa Adeje, Espanha
- +34 655 87 09 56
- office@clubcanary.com
- www.clubcanary.com
4,4
Excelente
98 avaliações
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Respondeu a 100% das avaliações negativas
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Pleasant experience
We had a great experience booking our Aqualand Tenerife tickets through Gran Canary Agency.
The booking process was quick and straightforward, and our tickets were delivered immediately. What really stood out was their customer service. They were always available on WhatsApp, responded promptly to every message, and provided constant support whenever we had a question.
Unfortunately, during our visit to the park, we had a minor incident where another visitor verbally abused us in front of our children. Although it wasn't the park's fault, it was upsetting enough that we decided to leave much earlier than planned instead of spending the full day there.
I contacted Gran Canary Agency straight away to explain what had happened. Even though the incident was outside of their control, they listened with understanding, were happy to look into my concerns, and offered a partial refund as a goodwill gesture. That level of customer care really exceeded my expectations.
I highly recommend Gran Canary Agency for anyone looking to book attraction tickets. Their prices are competitive, the booking process is effortless, and their after-sales support is outstanding. It's reassuring to know they genuinely care about their customers, even when unexpected situations arise.
15 de julho de 2026
Avaliação não solicitada
Resposta da Club Canary Tours
Hi Petse,
Thank you for taking the time to write this. We are so sorry another visitor spoiled your family day like that. No one deserves that, especially with children around. We are happy our team on WhatsApp could listen and make it right straight away. Real support, before and after the booking, is what Club Canary is all about. We would love to welcome your family back for a better day.
The Club Canary Team.
After a rough start they helped out, professionally.
I had an issue with a booking that was handled professionally. Thank you to the team at Club Canary.
15 de junho de 2026
Avaliação não solicitada
Resposta da Club Canary Tours
Hi Daniel,
Thank you for your feedback.
We believe this situation came from a misunderstanding in the communication, and we have since clarified it directly with you.
We are glad this has now been handled and wish you both all the best.
The Club Canary team
I was looking to book for a jetski ride…
I was looking to book for a jetski ride during the day, website was very clear, prices where the best around with what is included and when I called for confirmation they where very helpful, kind and understanding, they also provide WhatsApp contact which Is very helpful if you're from abroad, 100% would recommend them!
17 de junho de 2026
Avaliação não solicitada
Resposta da Club Canary Tours
Hi Nikolaos,
Thank you so much for your review.
We are really happy to hear that the website was clear, the price felt fair, and our team could help you quickly when you called.
WhatsApp is indeed very useful for guests visiting from abroad, so it is great to know this made things easier for you.
Thanks again for recommending Club Canary. We hope you had a great jet ski experience and would love to help you again next time you are in Tenerife.
The Club Canary team
Sânt foarte mulțumită de experiența mea…
Sânt foarte mulțumită de experiența mea cu Club Canary.Au servicii de înaltă calitate la un preț foarte bun.
Laura și Dora m-au ajutat extrem de mult la achiziționarea excursiilor,mi-au răspuns punctual la toate întrebările, dând dovadă de un înalt profesionalism.Recomand din toată inima serviciile Club Canary!
Felicitări pentru tot ceea ce faceți și mult succes pe mai departe!❤️
10 de junho de 2026
Avaliação não solicitada
Resposta da Club Canary Tours
Bună Daniela,
Vă mulțumim din suflet pentru acest review minunat și pentru recomandare.
Ne bucurăm foarte mult să aflăm că ați fost mulțumită de experiența cu Club Canary și că serviciile noastre au fost pe măsura așteptărilor dumneavoastră.
Laura și Dora se vor bucura enorm să citească mesajul dumneavoastră. Pentru noi este foarte important ca fiecare client să primească răspunsuri clare, ajutor rapid și o experiență cât mai plăcută de la început până la final.
Vă mulțumim încă o dată pentru cuvintele frumoase și pentru încredere. Vă dorim toate cele bune și sperăm să vă revedem în curând în Tenerife.
Echipa Club Canary
J'ai réservé trois activités
J'ai réservé trois activités, tout était nickel vous pouvez réserver les yeux fermés. Je conseille de faire l'activité baleine et dauphin en zodiac 10 personnes le guide est au top, il explique très bien et il vous emmène dans des endroits où vous êtes seul pour observer les baleines c'est magique. Et vers la fin vous faites une petite pause pour vous baigner et plonger en apnée pour observer les poissons éventuellement les tortues
3 de junho de 2026
Avaliação não solicitada
Resposta da Club Canary Tours
Bonjour Frédéric,
Merci beaucoup pour votre superbe avis et pour votre confiance.
Nous sommes ravis de lire que vos trois activités se sont bien passées et que vous avez autant apprécié la sortie baleines et dauphins en zodiac. C’est exactement le type d’expérience magique que nous aimons partager avec nos clients: un petit groupe, un bon guide, de belles explications, et des moments plus calmes loin de la foule.
Merci aussi pour votre recommandation. Cela compte énormément pour notre équipe.
Au plaisir de vous accueillir à nouveau à Tenerife.
L’équipe Club Canary
Great experience and exceptional communication
Great experience. Well organised and super communication. I would highly recommend.
26 de maio de 2026
Avaliação não solicitada
Resposta da Club Canary Tours
Thanks Kerri, really happy to read this. Glad everything was well organised and that the communication felt easy from start to finish. We appreciate the recommendation a lot.
Unforgettable experience with a top-tier team
My experience with Klub Canary Tours was outstanding from start to finish. The Porsche was a dream to drive and exceptionally well-maintained. What really sets them apart, though, is the staff—true professionals who go above and beyond for their clients. If you want to explore the island in style, look no further!
10 de maio de 2026
Avaliação não solicitada
Resposta da Club Canary Tours
Hi Mikolaj!
Thank you so much for renting the Porsche Boxster via us 🏁
We are really happy to hear you enjoyed the car and that everything felt smooth from start to finish. The Boxster is such a fun way to explore Tenerife, especially when the weather is good and the roads are calling.
Big thanks as well for your kind words about our team. We really appreciate it.
Club Canary Team
I booked my honeymoon for tenirefe
I booked my honeymoon for tenirefe, and decided to go through club canary for all excursions.
All I can say is, absolute life saver going this route. Went above and beyond for any request I had!
Specifically Cecilia and Laura both made my process so simple and easy. With multiple bookies with 1 payment link.
If I ever go back to Tenerife I will 100% use club canary.
Thank you both for making my honeymoon so simple and making sure I have the best time!!
100% recommend!
27 de abril de 2026
Avaliação não solicitada
Resposta da Club Canary Tours
Hello Jordan,
Thank you so much for this amazing review! 💍
First of all, congratulations on your honeymoon. We are really happy you trusted Club Canary to help plan such a special trip.
It means a lot that you would book with us again when you return to Tenerife. We hope your honeymoon was full of beautiful memories, and we would love to help you plan the next one.
Thank you again!
Club Canary Team
3 hrs tour with F40 catamaran
We booked a 3 hrs private boat trip on Lanzarote with Club Canary and were directed to join David and his F40 catamaran. It was just amazing! We had more than enough space for 6 people and David ensured that we had our own time and sailed the catamaran with an incredible confidence. There were Ice Cubes, enough room for our drinks, even a toilet and a JBL Box was on board for us to use. We enjoyed every precious minute!
Also the booking process and also the chat with Club Canary was nice! Thank you!
3 de abril de 2026
Avaliação não solicitada
Resposta da Club Canary Tours
Hi Anne, thank you so much for this lovely review!
We are really happy to hear you enjoyed your private boat trip in Lanzarote with David and the F40 catamaran. It sounds like the perfect day on the water, space, comfort, drinks, music, and a captain who knows exactly what he is doing.
We are also glad the booking process and chat with our team felt easy. That means a lot to us.
Thanks again for choosing Club Canary, and we hope to welcome you back for another legendary trip soon. 💙
Club Canary Team
Club Canary buggy tour - Gran Canaria
We booked the buggy tour at Gran Canaria. The meeting point was near Puerto Rico harbor. At first we couldn't find the meeting point because the adress we got as meeting point was a restaurant, not the boat stand on the other side of the road where we actually had to meet. (There were quite some stands for boat excursions so it was unclear where to go) When we called we did get proper directions.
The buggy itself, the explanation on how to drive was very clear. But the seatbelt on the passenger side was loose/didn't retract properly and you almost had to put your foot through the buggy to brake. We also couldn't size one pair of glasses because that part was broken.
The driving itself was way too slow. We were driving 20-30 km/h on some tourist roads in the mountains. We understand that you have to slow down for pedestrians, but the route we drove was more like a walking area. And at places where you could drive faster the tour guide kept going slow. Also our tour guide was very busy on her phone during driving, slows down to 20 km/h. Not beneficial for the experience. We had to make some space between us and the guide just to have some short distances to get the speed and thrill we were looking for.
Would definitely NOT recommend this tour unless you want a calm, casual driving experience.
17 de março de 2026
Avaliação não solicitada
Resposta da Club Canary Tours
Hi Bekker, thank you for your detailed feedback.
First of all, we would like to clarify that Club Canary does not operate the buggy tour itself. We are a booking platform working with local partners across the Canary Islands, offering over 175 experiences.
Most of the points you mention relate directly to the buggy tour itself, such as the vehicle condition, route, and guide. These are managed by the local operator. We have already shared your review with our partner so they can look into it.
Our partner informed us that this feedback was not raised on the day. They also explained that a large part of the tour is focused on sightseeing, which means driving through areas where speed is limited, including public roads and pedestrian zones. For safety reasons, this is part of how the tour is designed. They also confirmed that the buggies are generally well maintained.
That said, we do not want to turn this into a discussion here, as it would not be helpful for future readers.
After your excursion date, you also receive an email where you can leave a review directly on the activity page. Feedback there is especially helpful for future customers considering this specific tour, as it allows a more detailed response from the operator.
We do appreciate your comment regarding the meeting point. This is information provided by our partner, but we will review it from our side as well to make it clearer.
Thank you again for your feedback.
Trustworthy
Trustworthy, reliable communication. Experience with whale watching was amazing.
12 de março de 2026
Avaliação não solicitada
Resposta da Club Canary Tours
Hi Philipp, thanks a lot for your review!
Great to hear you found the communication reliable, that’s something we really focus on.
Also happy you enjoyed the whale watching experience, we’ll pass that on to our partner as well.
Hope to see you again soon!
Great experience
The reservation process went quite smoothly, they were super responsive to our issues (I was unable to complete the payment on the first try). The communication afterwards was exceptional, we received all information in due time, we had no delays in pickup/return, and our overall experience was a great one.
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Club Canary Tours
Hi Alina, thank you so much for your kind review!
We’re really happy to hear the booking process went smoothly and that our team could support you quickly when you had the payment issue. That’s exactly what we aim for.
It’s great to know everything went well on the day too and that you had a smooth pickup and return. We’ll also share your feedback with our partner.
Thanks again for your trust, and we hope to help you again in the future!
A beautiful island to visit.
The process of booking was excellent as was the pick up but then we were dropped off just a ten minute walk from the ferry port and had to wait with many other clients for an hour on the pavement for another bus to take us to the ferry, why????
The trip around the island was as good as before as was the lunch, however, the whistling display was contrived. On past visits the whistlers actually used the language to communicate to each other to find a hidden item.
The guide worked hard to give information in many languages but it was really difficult to understand her unusual voice when speaking in English.
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da Club Canary Tours
Dear Keith Morgan,
To clarify, you booked the economic La Gomera tour from Tenerife, which is our large-group ferry-based excursion: https://clubcanary.com/tenerife/to-la-gomera/. With all due respect, this is one of several La Gomera options available within our wide selection of activities. This particular version is designed as a larger group, value-focused excursion. On the same page, we also clearly recommend the smaller La Gomera tour option for guests who prefer a faster-paced experience with reduced waiting time and a more flexible structure.
This tour operates with early harbour arrival to prevent missed ferry departures. With ferry-based excursions, once a sailing is missed, the entire day is compromised for dozens of guests. For this reason, buffer time is built into the schedule. In addition, harbour coordination sometimes requires early arrival for safety, traffic control, or group management reasons. If this had been clearly explained by the guide on the day, it may have felt more understandable. Guests are always welcome to ask the guide for clarification during the excursion, and they should provide an explanation on site.
The pickup service provided is a free optional service designed to help guests reach the harbour comfortably and on time. It is not a paid upgrade and is not considered part of the core excursion itself. Guests are also free to make their own way to the harbour if preferred.
Regarding the review placement: As previously explained, Trustpilot reflects the booking service provided by Club Canary as a platform. We offer over 150 different activities across all Canary Islands. Feedback relating to specific operational elements of one individual excursion, such as the whistling demonstration or guide style, is most helpful for future travellers when placed directly on the product page of that excursion.
We kindly suggested this to ensure clarity for future clients. However, we respect your decision not to adjust your review.
We understand that this particular experience did not meet your expectations compared to previous visits. That is unfortunate, and we have forwarded your feedback to the operating company for internal review.
Our position remains transparent:
The tour ran as designed.
The pickup is a free assistance service.
The waiting time is part of large ferry coordination.
We regret that it did not align with your expectations this time.
Kind regards,
Club Canary team
Not Reliable Operator
Booking completed for Carnival well in advance, booking went through etc, 4 days before carnival received a message "Unfortunately, the chairs you ordered are no longer available"
Not Reliable
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da Club Canary Tours
Dear Mr. Mehta,
We understand that this situation was disappointing, and we sincerely regret that we were unable to provide the chairs.
However, for clarity, your booking was made after mid-January. For an event of this scale, this is considered late. Pre-sales for reserved Carnival seating began more than 8 months in advance, and most seats were allocated well before January.
Reserved seating for the Coso Apoteosis parade is strictly limited and controlled by the local authorities, not by Club Canary. Seats are allocated based on booking date. When final availability confirmed by the authorities is lower than overall demand, later bookings unfortunately cannot be fulfilled.
In such cases, we issue a full refund. Which we did.
The possibility of allocation changes is clearly explained on the booking page and in our Terms and Conditions prior to purchase.
We waited until final confirmation from the organizers before notifying affected guests, as we were still attempting to secure additional seats through cancellations and adjustments. Unfortunately, availability did not increase.
It is also important for readers to understand that Tenerife Carnival is a massive public festival enjoyed by tens of thousands of visitors, with or without reserved seating. The event itself was never cancelled.
We regret that you feel dissatisfied. However, when a full refund is issued immediately due to government-controlled capacity limitations, this does not reflect unreliability, but rather the reality of managing one of Europe’s largest public festivals.
We still hope you enjoyed Carnival and your time in Tenerife.
Club Canary Management
bus-tour on La Gomera
We are very happy and satisfied with the booking- procedure by Club Canary Tours, and therefore want to thank them very much for the perfect service.
The good advise and perfect communication (in Dutch and English) was a welcoming experience!
We made a bus-tour on La Gomera. Including pickup and boattransfer from Tenerife. The trip itself was organized by the company Nere Izerdie, located on Tenerife. We were not happy with the tour itself and I mentioned that in a prior review, blaming Club Canary Tours falsly. My apologies for that!
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Club Canary Tours
Hello Jos, we’ve sent you an email. Could you please take a moment to check it? We just want to make sure your review does not unintentionally confuse other travelers.
Mogán Sailing Tours -dolphin trip
Highly recommend Mogán Sailing Tours SL in Morro Jable!
Great crew, a professional captain, and a very pleasant atmosphere. We had the best boat and everything was smooth and well organized.
The highlight was definitely the unforgettable dolphin sightings up close an amazing experience!
Totally worth it!
26 de novembro de 2025
Avaliação não solicitada
Resposta da Club Canary Tours
Thank you so much, Aga, for sharing your experience. We’re really happy to hear that you had such a great time and that the dolphin trip was unforgettable 🐬
It’s very kind of you to share your excursion experience here. At the same time, we don’t want to take credit for the excellent work done by our partner who operated the tour. For this reason, it’s usually more helpful to share this kind of detailed excursion feedback directly on the product page where you booked, as it really helps other travelers who are considering the same experience.
Trustpilot is mainly used to reflect the service you received from Club Canary, for example:
• Was the booking clear and easy?
• Did we reply fast and helpfully?
• Was our communication friendly and transparent?
• Did maybe someone of our team make you smile?
We truly appreciate you taking the time to leave a review and hope to welcome you again for another great experience in the future 😊
Five star customer service
Five star customer service, through from selection to booking the perfect gift experience. The process was seamless and really quick response times. I was dealing with Lorenzo and he went over and above to explore different excursions with me to make it a perfect trip planned for a boxing day treat for the family. Would highly recommend and will be booing with them again. Thank you.
14 de novembro de 2025
Avaliação não solicitada
Resposta da Club Canary Tours
Thank you so much, Katie, for your kind words. We’re really happy to hear that you were pleased with our customer service experience and that we could help you plan the perfect gift for your family.
It’s great to know the booking process was smooth and that our team could support you quickly and clearly. Thank you for the recommendation, and we look forward to welcoming you again in the future 😊
Escursione parco Loropark.
Escursione parco Loropark.
Giornata piacevole e ottim esperienza.
Unica nota negativa il servizio di autobus scelto era in ritardo al mattino alla sera e siamo rientrati con 1 e mezza di ritardo…
Comunque ottimo supporto sempre disponibili su whatsapp.
7 de novembro de 2025
Avaliação não solicitada
Resposta da Club Canary Tours
Grazie mille per aver prenotato con Club Canary e per il tuo feedback, lo apprezziamo davvero molto 😊
Siamo felici di sapere che la giornata a Loro Parque sia stata piacevole e che l’esperienza ti sia piaciuta.
Per quanto riguarda il rientro in autobus, confermiamo che il venerdì l’autobus parte alle 17:00 e arriva indicativamente verso le 18:30, come indicato anche sulla nostra pagina del servizio bus. Detto questo, comprendiamo perfettamente che eventuali ritardi possano essere fastidiosi e ci dispiace per l’inconveniente.
Ci teniamo anche a precisare che il servizio di trasferimento è offerto per rendere la prenotazione più semplice per chi desidera prenotare tutto in un’unica soluzione. Tuttavia, il servizio non è gestito direttamente da Club Canary. Inoltre, il traffico sull’isola può essere imprevedibile, soprattutto nelle ore di punta, e questo può purtroppo causare ritardi.
Siamo comunque contenti che il nostro supporto via WhatsApp sia stato sempre disponibile per aiutarti.
Se hai un momento, ti invitiamo gentilmente a condividere il tuo feedback anche direttamente sulla pagina del prodotto dove hai effettuato la prenotazione, così potrà essere utile anche ad altri viaggiatori 😊
Grazie ancora e speriamo di rivederti presto a Tenerife!
The whole trip was a complete mess
The whole trip was a complete mess. The tapas, bought at a cheap supermarket, were disgusting. Despite the clear sky, there was barely anything to see. We've been waiting for two days for the photo the guy who supposedly was a guide was supposed to send. I don't recommend it; there are much better tours.
6 de outubro de 2025
Avaliação não solicitada
Resposta da Club Canary Tours
Hi there, we’re honestly a bit confused by your review. Club Canary is a top-rated tour company specializing exclusively in activities and experiences across the Canary Islands. We don’t prepare or serve tapas, and we don’t provide photo services to clients.
It’s possible this review was meant for another company. On our website, you can compare a wide range of trips and choose exactly which experience you’d like to book. If you wish to leave a review, it should relate to our customer service or the activity you booked through us, not unrelated experiences.
If you did book through Club Canary, it would make much more sense to share your feedback directly on the activity page to help other tourists. We also noticed this same review was posted on our TripAdvisor page, which adds to the confusion.
Cool experience, lovely dolphins
When we arrived at Morro Jable harbour, we received a WhatsApp with the exact locatie, where our guide was waiting, very helpfull! We left on time and they had contact with other boats which had already spotted Dolphins, so he went straight there. It where big waves so on the way there he didn't go to fast to avoid becoming wet, but some waves hit our Boat and the group in front, us too, got pretty wet, what was very funny. Then when we arrived with the other boats there was a couple of 2 mature Dolphin with a young Dolphin, so cool to watch, they were swimming around the boats en we did see then many times. The trip was 1.5 hours official but the captain made it 2 full hours an back to the harbour with the waves behind us he did a demonstration of the speed of the Boat, very cool. We loved it!
28 de agosto de 2025
Avaliação não solicitada
Resposta da Club Canary Tours
Thank you so much for sharing your experience, Martine! 🐬 We’re delighted you enjoyed the dolphin watching trip from Morro Jable. Sounds like you got the full adventure. We’re really happy you loved it and hope to welcome you back soon for more ocean adventures with Club Canary! ⛵️
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