Club Canary Tours Avaliações 

98
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Sânt foarte mulțumită de experiența mea cu Club Canary.Au servicii de înaltă calitate la un preț foarte bun. Laura și Dora m-au ajutat extrem de mult la achiziționarea excursiilor,mi-au răspuns punc... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My experience with Klub Canary Tours was outstanding from start to finish. The Porsche was a dream to drive and exceptionally well-maintained. What really sets them apart, though, is the staff—true pr... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Escursione parco Loropark. Giornata piacevole e ottim esperienza. Unica nota negativa il servizio di autobus scelto era in ritardo al mattino alla sera e siamo rientrati con 1 e mezza di ritardo… C... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I booked my honeymoon for tenirefe, and decided to go through club canary for all excursions. All I can say is, absolute life saver going this route. Went above and beyond for any request I... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Agência de turismo
  2. Locação de Barcos
  3. Agência de Passeios de Barco

Escrito pela empresa

THE LOCAL TOUR COMPANY OF THE CANARY ISLANDS Club Canary was born in Costa Adeje, Tenerife on 16 August 2019 with a simple idea: travelers deserve a local company they can trust. No street-corner selling, no fake discounts, no anonymous global platform. Just registered bookings, honest prices and a team that actually lives here. We work exclusively in the Canary Islands: Tenerife, Gran Canaria, Lanzarote, Fuerteventura, La Gomera and La Palma. Every operator we sell has been visited and personally tested by our team, more than 200 vetted local partners across 300+ experiences. WHAT YOU CAN BOOK Small group whale watching, boat trips and private yacht charters. Jet ski safaris, quad and buggy adventures, parasailing, snorkeling with turtles and fishing trips. Mount Teide stargazing tours, both group and private, under some of the clearest night skies in the world. Tickets with transport for Siam Park and Loro Parque, day trips to La Gomera, helicopter tours and much more. For companies we organize team building, corporate outings and group events across the islands, and film productions rely on our local logistics. A SOUVENIR WITH EVERY BOOKING Every booking comes with a digital collectible card of your experience, with the compliments of Club Canary: your activity, your island, your date. It is part of The Club Canary Collection, the first collectible card set of the Canary Islands, with Standard, Rare, Epic and Legendary cards and printed editions available at our Tenerife office. VISIT US You are always welcome at our office for personal advice, last minute bookings and exclusive deals. Centro Comercial Plaza del Duque, Local B-35, C. Londres, s/n, 38660 Costa Adeje, Santa Cruz de Tenerife, Spain. You find us on the lower shopping floor. Open daily 09:30 to 22:00, online support from 08:00. Phone: +34 655 87 09 56 Email: office@clubcanary.com Website: clubcanary.com Live Legendary.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

98 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as avaliações

(98)

19 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great customer service

This is a pre-review just to acknowledge the outstanding customer service I received from the extraordinary agent "Dulce". We will be in Tenerife in July and we booked with them "Helicopter tour - Jet ski - parasailing - siam park vip tickets and loro parque tickets".

Dulce has been nothing but fantastic so far and I will leave another review once we've used all the other services. Thanks Dulce, love from me and my wife <3

10 de março de 2024
Avaliação não solicitada
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Resposta da Club Canary Tours

Thank you Luca! 🙌

Avaliado com 2 de um total de 5 estrelas

Expected more from what I got…ba

Expected more from what I got guaranteed... smashed up quads.. which struggled to start,.. drove around wasteland for 1 1/2 hours...,not good 4/10 at best

6 de dezembro de 2023
Avaliação não solicitada
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Resposta da Club Canary Tours

Dear Vincent,

Thank you for taking the time to share your experience on our TrustPilot account. We deeply regret that your quad tour did not meet your expectations, and we appreciate your candid feedback.

While we value all feedback on TrustPilot, especially regarding our customer service and the overall experience with Club Canary, we also find it incredibly helpful when specific feedback about our tours is posted directly on the relevant tour page on our website. This allows us to address specific issues more efficiently and helps other travelers make informed choices about the particular activities they are interested in.

We offer a diverse range of quad tours across the Canary Islands, with about 9 different options available. Most of these tours have received high ratings, usually above 4.7, based on a large number of reviews. It seems your experience was with our 90-minute off-road quad tour in Tenerife. We acknowledge that this particular tour might not currently be our top-rated offering.

For your next visit, we would highly recommend trying the Teide quad trip, which consistently receives excellent feedback and is often described as an amazing experience by our guests.

We are committed to providing top-notch experiences and your feedback is essential in helping us improve. We hope to have the opportunity to provide you with a more positive experience in the future.

Warm regards,
Roy

Avaliado com 5 de um total de 5 estrelas

100% recommend!

We booked a private charter on the opera 60 in Tenerife and we cannot recommend enough!
Booking process was easy and I had great communication with their agent Susanna. She was efficient and answered all my queries quickly.
The boat was amazing, really spacious even with 12 of us on board. Shabby, the crewman, and our captain were brilliant! They really looked after us and were very friendly.
Food served on board was delicious, and there was plenty of drinks to go around. We even saw lots of dolphins and whales.
Absolutely no complaints, we only wish we had more time on board :)
Thank you so much to all the team, we’ll definitely be using your service again xx

29 de abril de 2023
Avaliação não solicitada
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Resposta da Club Canary Tours

Thank you so much for your fantastic review and for recommending us! We're thrilled to hear that you had such a wonderful experience on the Opera 60 and that everything from the booking process exceeded your expectations.

Shabby and the captain will be delighted to know they made your trip memorable and that you enjoyed the food and the wildlife sightings! We aim to provide a seamless and enjoyable experience for all our guests, and it sounds like we hit the mark.

We look forward to having you on board again and giving you even more time to enjoy the beautiful sights of Tenerife. See you soon!

Avaliado com 5 de um total de 5 estrelas

Best company to book for any activities

Got a slot with them for parascending on a short notice but unfortunately because of the bad weather the activity couldn't happen. I just dropped them a message to return the money and they acted swiftly. This shows how much they value their customer. I will go to Tenerife again for sure as we still have some unfinished business for the activities and I will surely book via them. They are quick to reply on whatsapp so super happy with them. This is how customer service should be provided.

10 de abril de 2023
Avaliação não solicitada
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Resposta da Club Canary Tours

Thank you so much for sharing your experience with us at Club Canary! We're genuinely sorry that the weather prevented your parascending adventure, but we are delighted to hear you were pleased with how swiftly we managed the situation. It's our goal to ensure that every client feels fully supported, especially when plans change unexpectedly. We can't wait to welcome you back to Tenerife and assist you in completing those exciting activities! Your kind words are greatly appreciated, and we're always here for you on WhatsApp for any assistance you might need. See you soon for more unforgettable adventures!

Avaliado com 1 de um total de 5 estrelas

Must have been on off day for the White Striker

I booked on the White Striker for a game fishing trip with a colleague. I have no tishing experience whereas my colleague has been fishing since he was a boy. Sadly, he did not get to fish. The captain and his mate just baited hooks for the group in the stern of the boat and told them to watch the lines and alert them if there was a bite. Big disappointment for the fishermen in our group who asked to be allowed to fish. Then, when there was a bite they called a member of the group in the bow to come and land the fish. it was a weird experinnce - game fishing but no fishing. This is an honest review from a travel writer who paid for the experience in the hope of getting a good story - I did not as I was never offered the opportunity to actually try game fishing. Such a shame.
You say it is nothing to do with you so how come I have an e-ticket with Club Canary on it? I would be happy to email this to you if you let me have your email address.

20 de fevereiro de 2023
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Resposta da Club Canary Tours

Dear travel writer ;)

We assume you are mistaken. We are Club Canary and not "White Striker, fish boat". In addition, our company will not charge reputable travel writers who contact us for a experience. In general bit a strange and very unclear review for a profession writer and not helpful for tourists looking for reviews about Club Canary.

Avaliado com 5 de um total de 5 estrelas

Great website, awesome trips!

I visited Tenerife with a couple of my friends a month ago and in Tenerife water activities are a must! So we decided to look for websites that offered them and after a bit of searching we found Club Canary. We went paragliding, fishing, surfing and much more with them. We had so much fun there that we decided to stay for a bit more.

8 de novembro de 2022
Avaliação não solicitada
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Resposta da Club Canary Tours

Hello Mike,

Thank you so much for leaving your opinion with us. We are delighted you had excellent experiences such as the paragliding, fishing and surfing. It was a pleasure guiding you through all the activities and helping you with the booking process. We hope you come back to Tenerife very soon.

Kind Regards,
Club Canary.

Avaliado com 5 de um total de 5 estrelas

Great customer service

I booked the Sunset Cruise from this website for my daughter's birthday and she loved it. It was really easy to book and they provided me with great customer service. Had a really memorable day thanks to them. Would definitely recommend!

21 de novembro de 2022
Avaliação não solicitada
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Resposta da Club Canary Tours

Hello Colt,

We are so glad you and your family had a memorable experience. We hope we will have you guys back in Tenerife soon!

Kind regards,
Club Canary

Avaliado com 5 de um total de 5 estrelas

I booked a boat trip today and the girl…

I booked a boat trip today and the girl who helped be book it Cristina was amazing and very helpful.

26 de outubro de 2022
Avaliação não solicitada
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Resposta da Club Canary Tours

Hi William,

Thank you for taking the time to share your feedback with us and our agents were helpful. We really appreciate it.

We hope to see you soon back in Tenerife.

Kind regards,
Club Canary

Avaliado com 5 de um total de 5 estrelas

Professional Staff, Great Service

Wow! The family and I had a blast. I rented a 4 door UTV Razor. The Razor was an updated model and clean. When I arrived at Club Canary this morning, the UTV, paperwork and maps was waiting on me and ready to go. I spoke with Maria on the phone a couple times before meeting in person. I can say every interaction I had was pleasant. It's unfortunate the company has had a few low ratings. I can't imagine anyone having problems with this Rental Company.

14 de setembro de 2022
Avaliação não solicitada
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Resposta da Club Canary Tours

Hi Alex,

We love to provide unforgettable experiences to all our clients, and we are so happy we made it and Maria assisted you well.

Kind regards,
Club Canary

Avaliado com 5 de um total de 5 estrelas

Wonderful and responsive customer service

I booked a lot of trips and excursions through their website during my time in Tenerife and was very satisfied by the services they offered. Everything was easy to book and they were very responsive and answered all my questions. I'll be coming back soon and would definitely book trips through their website again.

3 de agosto de 2022
Avaliação não solicitada
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Resposta da Club Canary Tours

Hello Talha,

Thank you so much for your feedback. We are delighted you had such a great experience with us. The Club Canary team is pleased that you enjoyed your booking process experience. We hope to see you back in Tenerife very soon.

Kind Regards,
Club Canary.

Avaliado com 5 de um total de 5 estrelas

Great Experience

My family and I booked numerous trips through club canary including a buggy ride, stargazing trip, renting a private catamaran and visiting La Palma. All the trips were pretty great and to be honest it saved us money and time both. Everything was prepared for us in advance and the staff was also really cooperative throughout our Trip. Highly recommend!

31 de agosto de 2022
Avaliação não solicitada
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Resposta da Club Canary Tours

Hello Farhana,

Thank you so much for leaving your opinion with us. We are delighted you had excellent experiences such as the buggy ride, the stargazing trip at Teide National Park, renting a private catamaran and visiting La Palma. It was a pleasure guiding you through all the activities and helping you with the booking process. We hope you come back to Tenerife very soon.

Kind Regards,
Club Canary.

Kind Regards,
Club Canary.

Avaliado com 5 de um total de 5 estrelas

Star gazing experience

I proposed to my girlfriend during the star gazing night experience.

The atmosphere at the teide and the views of the sky and la Gomera, the fresh tapas menu and the explanation of the guide Ben were all amazing.

Also special thanks to Dora, who put a lot of effort in making a unique experience for my proposal.

23 de agosto de 2022
Avaliação não solicitada
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Resposta da Club Canary Tours

Hello J,

Thank you so much for your feedback. We are delighted you had such a great experience at the Stargazing tour in Tenerife. We love to provide unforgettable experiences to all our clients, and we are so happy we made it. The Club Canary team is pleased that you enjoyed your booking process experience and the customer service provided by our fantastic agent Dora. We hope to see you back in Tenerife very soon.

Kind Regards,
Club Canary.

Avaliado com 5 de um total de 5 estrelas

Trip to watch some dolphins and wales

We had an amazing trip with club canary! We booked a trip to watch some dolphins and wales. The staff on board, especially Thomas was so friendly. We felt very save and had the best trip ever. We would definitly recommend club canary! Thank u for everything!

16 de agosto de 2022
Avaliação não solicitada
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Resposta da Club Canary Tours

Hello Noah,

Thank you so much for your feedback. We are delighted you had such a great experience on the sailing boat in Tenerife. We love to provide unforgettable experiences to all our clients, and we are so happy we made it. Thanks for recommending this legendary activity, and thank you for choosing us!

Kind Regards,
Club Canary.

Avaliado com 5 de um total de 5 estrelas

My visit to Tenerife was amazing because of Club Canary

My visit to Tenerife was amazing because of Club Canary. My family and I enjoyed whale watching tours as well as paragliding. Everything was managed perfectly by the staff and booking was also easy.

2 de agosto de 2022
Avaliação não solicitada
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Resposta da Club Canary Tours

Hello Yousuf,

Thank you so much for leaving your opinion with us. We appreciate your feedback about the customer service provided by the Club Canary team. It was a pleasure guiding you through all the activities and helping you with the booking process. We are so happy you enjoyed the whale-watching tour and paragliding experience in Tenerife.

Kind Regards,
Club Canary.

Avaliado com 5 de um total de 5 estrelas

Great customer service from Maria

Great customer service from Maria - very friendly and helpful.

15 de junho de 2022
Avaliação não solicitada
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Resposta da Club Canary Tours

Thank you so kindly! This made our day that you are happy with the customer service provided within our company.

Avaliado com 5 de um total de 5 estrelas

Great costumer service

We were worried we wouldn't be able to book the jetski safari with only one day in advance but the staff replied immediately to our questions via WhatsApp and within a few minutes our experience was booked. It's our 2nd experience with club canary and we definitely recommend it.

15 de junho de 2022
Avaliação não solicitada
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Resposta da Club Canary Tours

Thank you! That is very sweet. We always try to reply immediately despite the high season and multitude of bookings. Until next time!

Avaliado com 5 de um total de 5 estrelas

Travelling to Tenerife with friends

My friends and I were travelling to Tenerife for the first time and we wanted to enjoy our trip to the fullest and we booked 2 tours through Club canary. It was an amazing experience and we enjoyed both of our tours. We went on a jet ski trip and a private boat trip
everything was well-managed and we had a great time.

9 de junho de 2022
Avaliação não solicitada
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Resposta da Club Canary Tours

We love feedback, but when it is this positive our hearts melt. Thank you so much.

Avaliado com 5 de um total de 5 estrelas

Booking trips through club canary was amazing

Booking trips through club canary was definitely worth it. Not only the customer service was amazing but all the trips were managed perfectly. I went buggy riding and visited the Siam park with a couple of friends and it was an adventurous and fun experience.Highly recommended.

1 de junho de 2022
Avaliação não solicitada
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Resposta da Club Canary Tours

We always give our bestest when it comes to making sure our clients have an amazing experience that is perfectly managed. Thank you for the great feedback.

Avaliado com 5 de um total de 5 estrelas

First timer in Tenerife

Great company with great people, really helpful and understanding with a first time, couldn't recommend them enough!!

17 de maio de 2022
Avaliação não solicitada
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Resposta da Club Canary Tours

We are happy that you chose us during your trip on Tenerife. First times can be scary so we love that we were able to make your experience easy! Thank you for the recommendations.

Avaliado com 5 de um total de 5 estrelas

Very nice day in Tenerife!

We went on a catamaran in Tenerife! After that we go for surfing and this was fantastic! The contact was pretty nice.

1 de março de 2022
Avaliação não solicitada
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Resposta da Club Canary Tours

Thank you for the lovely feedback. Have a great day.

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