Columbia Sportswear Avaliações 992

Although a refund was eventually issued, it took almost two months to resolve what should have been a straightforward refund for faulty boots. This delay and the way the situation was handled are completely unacceptable.

During the process, I was asked to irreversibly destroy part of the product in order to receive a refund — a requirement not disclosed at the time of purchase. I was repeatedly pushed towards vouchers instead of a refund, despite vouchers requiring additional spending, having expiry dates, and not being an equivalent remedy for faulty goods.

Customer service was very poor. I was told not to call, as each call would count as an interaction and reduce the priority of my case, and I was given no timeline for resolution. As the issue dragged on through winter, I was forced to purchase alternative boots to have suitable footwear.

I used to love Columbia and have been a loyal customer, but this experience has completely undermined my trust. I will not be ordering from Columbia again.

Very bad experience, mess order, send chip chip t-shirt instead of winter jacket, unacceptable service((((

Don’t recommend(

Customer service don’t try to help at all.
Made online complain, will see how they react.

Never order from you again columbia

Pessimi. Un mese e quattro telefonate all assistenza per un rimborso. Mai più

I am extremely disappointed with my recent experience ordering ski goggles from Columbia.
I placed an order on December 14th through Columbia’s website for a pair of ski goggles for my husband, totaling USD 61.38. I have never had any issues receiving packages at my address before, yet for reasons unknown, Columbia’s courier, DHL, claimed they could not locate my address and marked the package as undeliverable. The package was then taken back by the courier without any attempt to resolve the issue.
After hearing nothing further, I contacted Columbia’s customer service and was informed that the package was being returned to them and that I would be refunded once they received it back. It is important to note that the package was never in my possession at any point.
Since this was intended as a Christmas gift, I had no choice but to place a new order. This second order was delivered without any problems in early January—already late considering it was a Christmas present, but at least it arrived.
The issue now is that I still have not received my refund for the original order of USD 61.39. I have contacted Columbia four times regarding this matter. My most recent phone call lasted 45 minutes, only to be told once again that they will not issue a refund until the original package is physically back in their possession.
To summarize: I never received the package, the delivery failure was entirely on Columbia’s side and their courier, and yet I am being held financially responsible. It should not be my responsibility to wait indefinitely for Columbia to locate a package that they failed to deliver in the first place.
This experience has been frustrating, time-consuming, and deeply disappointing, especially from a brand I expected better customer service from.

Manteau commandé le 31/12/2025 reçue le 12/01 suivant et malgré toutes les intempéries donc aucun pb avec la livraison et je suis ravie de mon achat
D’autre part j’ai eu de très bons contacts avec le service client

I never received a emailed gift card that I wanted as a Christmas gift. I paid for it on November 28 Started inquiring about it December 18. They said there was a problem with sending emails to my email account. I asked for regular card by mail they said they couldn't change it. I asked about my money back no reply. Talked to many different agents and no continuity in dealing with problem. They kept sending emails saying my case was closed, 4 in all. I wrote their headquarters and finally got numbers on January 8 for gift card that was supposed to be a Christmas present.

My package got lost in the mail. It’s been 60 days and Columbia still refuses to refund. They keep saying the need to complete an investigation but their timeline changes every time I ask. There’s a lot of sports clothes out there, don’t waste your time with Columbia!

Solo entrar aqui ya me doy cuenta de que lo deberia haber hecho antes. Pedi una chaqueta para ir de viaje a londres, la pedi un sabado pague 10 euros de envio express que tardaba 1-2 dias, yo me iba el jueves y ni siquiera llegó. Llame a atención al cliente, un desinteres como si esto fuera el patio del colegio, si ves esto no te recomiendo comprar. espero ayudar a alguien

Would rate it less than 1 if i could. Ordered from many providers at the same time, to compare which jacket I like better. All other companies delivered in less than 5 days. With Columbia it has been over 10 days…

Avoid if you can…

Well where do I start?

Ordered my item on 29/12/2025 and other than the order confirmation, I heard nothing from them until 05/01/2026 after messaging their contact portal and tweeting them (this works as you publicly put them but they didn’t respond to this either!). And on 05/01/2026 I had to phone them and was on hold for about 10-15 minutes. The operator was quite condescending and basically made out that I should give them a chance with it being the festive period. This I understand for deliveries but surely an update is possible.

Then nothing until it was posted. Then slow updates from UPS until they received the item on 08/01/2026.

It is now 12/01/2026 and I have just got home to find an opened parcel. My partner hasn’t opened it, in fact I have pics of the delivery and the clean line at the to of the bag shows that it was open prior to delivery. Now I’m sure Columbia will blame UPS and UPS will blame Columbia. I don’t care. Your service was 1 star poor! Do better.

The coat is actually quite nice so if you like their clothing, please look at stockists rather than them direct.

Wir hatten Jacken für unseren Winterurlaub bestellt. Leider hat die Lieferung 20 Tage gedauert und kam nicht mehr rechtzeitig vor Abflug an, was zu vielen Problem geführt hat (unter anderem 30tägige Rücksendung).

Die Rücksendung ist nun auch wieder mehr als 3 Wochen her und wir haben immer noch keine Erstattung erhalten. Außerdem lässt sich das Paket nicht hinreichend nachverflogen. Bei solchen Preisen erwarte ich einen besseren Service.

Tried to pay on website using PayPal but wouldn't go through their end. Phoned customer care and got told it was my browser???. Then called PayPal and was told Columbia need to accept my request at their end. Called customer care again, worst experience I've ever had. Was told I couldn't be put through to payments....couldn't be put through to a manager.... couldn't be put through to complaints.... just find another payment method. It was like they were actively trying to be unhelpful, which is just plain rude. In 2026, we do not have to tolerate that kind of service... advise you to go elsewhere (imagine if I'd bought something and had a problem???)

I never thought to check trust pilot for such a thing ell known brand but wow I wish I did. Customer service is shocking, order severely delayed, still haven’t received, still no idea when it’s coming, tracking isn’t being updated and customer service just palm you off all the time. Please avoid!!!

Bought waterproof walking shoes - very comfortable but not waterproof, socks were getting damp after 2 weeks and now water is just coming in. Can only use in dry conditions

Sono cliente da un po' e sono pienamente soddisfatto, ed effetto acquisti online. ottima l'assistenza post vendita

I have placed two orders recently. One at the start of December. I paid for express shipping but ended waiting for longer than a normal delivery. I then ordered again after Christmas and the order arrived but was missing an item. Terrible service from such a big company.

Received a defective jacket with strong urine and chemical odor. Columbia refused escalation or refund unless I personally handled and shipped it back despite health concerns

J’aurai dû lire les avis avant de commander. Aveuglée par un site officiel et promesse de livraison en 3 jours… j’ai plongé et j’ai honte!commande validée et il ne se passe rien. J’ai envoyé un mail de réclamation (après avoir difficilement trouvé la procédure) et bien sûr aucune réponse. Dernier coup de massue: j’avais pas vu que c’était livré par UPS, le service de livraison le plus incompétent de la planète 😭😭😭
Première et dernière fois Columbia.

One of the worst companies and customer service as well, I would absolutely never order from them, they literally stole from me, Order# 232547584 I ordered two pair of jackets for my two little girls and been told I received these items when I haven’t, when I told the customer rep that I didn’t received it, I was shrugged off and told yes you have, I’ve paid money for these items and pretty much too dot fck off- stay far away

Si j’avais lu les commentaires, je n’aurais jamais commandé sur le site de cette marque. Un désastre. Une commande passée le 1er décembre. Pas de nouvelle le 10. Le 15, le transporteur UPS (une catastrophe aussi!) ne trouve pas l’adresse en province, affirme même qu’il y a une erreur dans l’adresse et bloque le colis à Limoges. Une vingtaine de mail et de demande de remboursement plus tard, on me répond invariablement que pour effectuer un remboursement, le colis doit leur être retourné. Sauf qu’UPS ne retourne rien. Des mails et des réclamations plus tard, le colis retourne chez Columbia et je serais remboursée le 30 décembre. Plus jamais !