Conveyancing Direct Property Lawyers Avaliações 855

Dreadful experience - no chain leasehold sale!

Was recommended these solicitors by my estate agent Connells. I found a cheaper solicitor prior to the point of instruction, however after being told that my buyer was planning to use Conveyancing Direct also as their solicitor I thought the process would be less stress and more seamless as the engagement across solicitors and estate agents would be much easier. Anyway I did see all the bad reviews on here, but decided it was worth paying the extra as both sides would be using the same firm so put the reviews to one side. Procceded to instruct them on the 28 January 2025.

Early stages of the process enquiries are being raised first round comes in and I respond same day. Next round of enquiries contains duplicate enquiries that I had already addressed previously (these were not follow up enquiries they were indeed exactly the same as what I had responded to previously 4-6 weeks prior!).

We get to the point in June where supposedly the majority of enquiries had been addressed and my solicitor was waiting to hear back from the buyers solicitor (also Conveyancing Direct) as he supposedly believed we should be able to exchange soon towards the end of July. Radio silence was recieved from the buyers solicitor for 3 weeks at which point I recieve an email telling me that there are further enquiries and a building safety act certificate would need to be obtained. For context the building safety act came into legislation in February 2022 and is key documentation in the sale of a leasehold flat that requires one. From being supposedly close to and exchange and not having this important piece of documentation baffled me and raised questions around both sets of solicitors competence. Anyway this proceeded to drag the process out further to the end of August from the end of July.

Early september comes along and I proceed to be told that they are trying to figure out who the freeholder actually is because the land registry isnt showing what the managing agent had stated was the freeholder. For context the managing agent provided an LPE1 form in February (7 months earlier) which stated who the freeholder was. Presumably between February which was the early stages of the proces and September my solicitor and the buyers solicitor would have had access to land registry documents in that time which really should have flagged this as an issue, I find it hard to believe that they wouldn't have access to anythin relating to land registry through that period of the process.

I then get a call around mid September from the estate agent asking if I can complete by the end of September to which I say yes I've been ready for the last 9 months to complete. Turns out the buyers mortgage offer was expiring and that was the only thing that made them move towards completion at the very end of September a day before the mortgage offer was due to expire.

Completion takes place and I recieve my completion statement... whatever you think your fee will be in your quote I suggest you mark it up by around 20% in terms of what you will actually pay, total lack of trasnparency in their pricing. I knew I was going to pay an extra fee for the sale being a leasehold and the fact I had a Help to Buy loan attached to the property that needed to be dealt with. Be prepared to pay a 'building safety act' fee which came to around £600 as part of your leasehold sale (if your building height is 18m or higher) which I was not informed of prior to or throughout the process.

After going through my completion statement the numbers seemed odd when looking through the payments in vs payments out and comparing to what I had recieved in my account. I had agreed to pay the outstanding service charge amount using my sales proceeds and was told this would be apportioned and paid back to me I was told. The completion statement didn't account for any apportionment as 'payments in' however the balance recieved in my account vs what was stated as due to me on the completion statement was actually higher. Nevertheless something still wasn't adding up despite the figure being higher. I proceeded to calculate the service charge apportionment myself (becuase this wasnt done by the solicitors) went through the 29 line items in my invoice and calculated what appeared to be around a £300 shortfall in what I should have recieved. Raised this post completion, no reponse, raised a few weeks later, still no response. Finally after chasing I was told 'I've checked the file and there appears to be £299.60 left on the account this will be sent to you via BACS' - a departing gift showcasing Conveyancing Direct's incompetence again!

Anyway the process is over now finally - for the sake of your sanity and bank account run in the opposite direction if anyone recommends Conveyancing Direct to you!

So slow we lost our buyer. After over 180 days of waiting for CDPLL to process the sale of our chain free home our buyer finally pulled out and I don't blame them. CDPLL do nothing, you have to chase them by phone because they do not answer emails. They do not have a computer system to manage the process. Their online portal does not work and/or is never updated. We are considering suing them.

Huge thanks to Dominique Farauanu for all of you help in making our sale go so smoothly. We would highly recommend this company.

I'm sad to see the negative reviews here.. this wasn't my experience at all..
This company is very efficient and I wouldn't hesitate to recommend. I have just used them to sell my house. Almost always available to talk to and they answer all emails. Even though they're not local they handled everything as if they lived around the corner. Dominique was helpful, polite and knowledgeable.
This is not my first rodeo. There's a lot of things can hold up a sale, and it's so easy to blame the person at the end of the phone.
My buyers solicitors WERE local. They had no local knowledge though and held up the sale over and over again.
I hope I've added some balance to these reviews. Sadly, people are quick to complain and less quick to compliment.

On May 12th I signed with (Conveyancing Direct ) and they took over the entire process for first buyers purchase ! On October 1st, the completion took place, was told me the process takes from 4 to 6 months long as everything is legal with that property ! 4 months and couple weeks keep the process for my purchase was on time like told me, all this time the solicitors was very professional, friendly, Their priority was not only completion but also keeping us calm and no transfer any stress to us ! My solicitor was [Gemma Daintree ] brilliant person very friendly and knowledgeable on her job thank you Gemma and team !

Bryony and Jamie handled my remortgage really smoothly despite an initial concern I had regarding a confusion on the type of remortgage between LTB/BTL. Regardless, all queries I had about the process were promptly addressed and completion happened within the expected timelines.

Emily was really helpful with what turned out to be a stressful sale. Great communication and kept us up to date. Thank you!

This company was recommended to me by W H Brown estate agents for my house purchase. My experience of them was just appalling from start to finish. I actually pulled out of the purchase on the day I was due to exchange as they sent me the search results showing it was in a high risk flood area on the same day (despite them having had the results for about 7 weeks!). They didn’t even flag it up in their report. It was only because I took the time to read the multitude of documents they sent me at the last minute that I stopped the exchange.

Whether this was incompetence or something more underhand I can’t be sure. However, I would definitely say there was a conflict of interest because of them ‘being in bed’ with the estate agent.

I will definitely not be using them again and will be using a solicitor with no conflict of interest for my future purchase.

This firm ruined my whole buying experience, Misleading information, errors on their end which i had to pay for and left me with a decision on completion day of paying for a mistake they made or face breaching contract. Never ever use these people

We recently completed the purchase of our first home, and we are delighted to express our sincere gratitude to our Solicitor, Christian Peterson, especially for first-time buyers. From the initial instruction to the final exchange and completion, their service was professional, proactive, and exceptionally clear. As we were completely new to the process, we had anticipated a great deal of stress and confusion, but our Solicitor, Christian Peterson, guided us through every step.

The communication was very good. I was up updated on time and all the time.

Lisa was the cherry on top of our home journey! Being a first time buyer and using an app seemed daunting at first and i had lots of questions. Me and my partner have jobs which ask us to travel alot, and the app was perfect for this! Lisa was always a call or an email away and was super helpful with every step and detail. She answered all of my questions, and went above and beyond when we had a slight delay. She took all of my needs on board throughout the whole process. Lisa is professional, warm and friendly and i really wouldnt have had a really positive, smooth experience in buying my first home without her! Thankyou so much! X (Mercedes, Hammond Road)

no assistance given with any forms despite asking for help, just told to sort yourself out and then passively aggressively blame you the client for not completing the forms correctly 2 months down the line when 2 days from completion. Told by your case handler to chase estate agents and third party solicitors yourselves. After an complaint we were told that they found their service to be 'reasonable' DO NOT use this company under any circumstances as they believe 'REASONABLE' service to be acceptable

Although I noticed that most reviews are positive, unfortunately had a very uncomfortable experience with this service. My case was handled by Chloe Marshall, and I’m not sure why things went the way she did, but her service was absolutely poor.

There was almost no communication — I would often receive replies to my emails after 5–6 days, and even then, my questions were left unanswered. There was no guidance provided, only a bunch of documents sent without any explanation about which ones I needed to sign or return.

After submitting the documents, I was told that they were filled out incorrectly, even though I corrected and resubmitted them 2–3 times. Still, I received no proper guidance. I had informed her about my mortgage end date, but despite that, I was moved onto a variable interest rate from the lender — which is very high — and I ended up paying it for two months high interest still other side no progress on my application.

In the end, I had to withdraw my Skipton mortgage offer because of the poor handling of my case. She seemed to focus on minor issues and made the process unnecessarily difficult instead of providing help and guidance.

I truly hope that no other client experiences the kind of service I received.

Jazmin was extremely helpful and very quick to respond to every communication we sent in. Due to her fast work we were able to complete on our remortgage very swiftly and we are very happy with the service and care we received. Thank you!

Couldn’t fault conveyancing direct!

They were fast, efficient, and most of all put our needs first

Jess was fantastic will definitely be using her service again 👌

We've had Christian Petersen dealing with buying process from start to finish and he has been absolutely amazing. Can’t thank him enough for all his help and support and making the process so smooth. As first time buyers, he really made everything so clear and was always on hand for any questions. Couldn’t recommend him enough!!

Christian was super helpful, always ready to answer any questions and comunicated and advised us throughout and made the experience of buying our first home a delightful one. One hundred percent recommend.

I had an excellent experience with my conveyancing solicitor during my recent property purchase. From start to finish, they were professional, responsive, and clear in their communication. They use the latest technology which was easy to follow, sign and file. Every step was explained in layman terms, and I was kept updated regularly, which gave me real peace of mind throughout the process. They handled all searches and all legal checks efficiently and flagged any potential issues early, avoiding delays. Their calm, knowledgeable approach made what could have been a stressful time to me feel smooth and manageable. I felt supported and confident in their hands, and I would highly recommend them to anyone buying a property. Excellent Service Dominique - Thank you very much!!

After initiating this company for my conveyancing through my estate agent and being shown a quote which was pricey but acceptable as was part of the same group as the agent and was told it would be more seemless. when the paperwork arrived and logged into the chargeable portal x2 the quote was quite different, they charge multiple times for things done once, simple things like charging for 3 transaction fees when only 2, charging twice for a chancel insurance policy which hasnt been used since henry the 8th was on the thrown, they even charge you twice for the use of thier portal even though its all on one portal login and they claim its a 3rd party portal. just shy of £1000 more expensive than a local and reputable conveyancing solictor. read the paper work closely and buyer beware.