Cooks and Company Avaliações 

329
•
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Not a good exprience for us. We purchased a Bosch dishwasher - no problem with price etc but we were not informed that the inlet hose on the machine was not a standard size and that could cause us... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent customer service, far better than recent John Lewis experience. They had the stock as promised on the site and delivered on time. One part missing from Miele - Cooks customer service did not... Ver mais

Avaliado com 5 de um total de 5 estrelas

We visited Cooks & Company many times to choose appliances for our new kitchen. The sales person Ryan who dealt with us was very helpful, patient and happy! We were impressed with the range of appli... Ver mais

Avaliado com 5 de um total de 5 estrelas

Dishwasher was due for delivery on Friday between 1600 and 2000. I received a phone call around 1400 saying the delivery truck had had a tyre blow out and didn't know how long to get a spare. Did I ne... Ver mais

Detalhes da empresa

  1. Loja de utensílios de cozinha

Escrito pela empresa

Cooks & Company offer an extensive range of luxury kitchen appliances and handmade kitchen furniture oozing sophistication, versatility and style.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

329 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(329)

1 avaliação nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Not a good exprience for us

Not a good exprience for us. We purchased a Bosch dishwasher - no problem with price etc but we were not informed that the inlet hose on the machine was not a standard size and that could cause us problems - had we known that we would probably have purchased that make. The installer was unable to install as hole was not large enough so we were high and dry, we called Cooke twice that afternoon and were told that the salesman would call back - he didn't - I eventually managed to speak to him the following day and my installation fee was refunded . My point is the whole business was stressful to us and we now have to emloy a qualified plumber at a cost of £150 to complete the work.
No problem with fitter , he was quite upfront with us and this problem is common - we should have been warned!

13 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

All members of the sales team, namely David, Nigel and Alex were extremely helpful and knowledgeable about the Miele appliances purchased. From initial contact, through to delivery, even storing the items until they were needed for installation.
Very worthy of 5 stars - thank you all

22 de abril de 2025
Avaliado com 5 de um total de 5 estrelas

Brilliant experience

Bought a beautiful dining table and chairs - the sales person couldn’t have been more helpful when making the choices and the delivery team were brilliant
Thank you all round!!!

3 de abril de 2025
logotipo da Cooks and Company

Resposta da Cooks and Company

Thank you very much

Avaliado com 5 de um total de 5 estrelas

Just amazing

Amazing experience from start to finish.

20 de março de 2025
Avaliação não solicitada
logotipo da Cooks and Company

Resposta da Cooks and Company

Many thanks for taking the time to write a review and pleased that you have had an amazing experience with our company.

Avaliado com 1 de um total de 5 estrelas

Avoid like the plague

Avoid like the plague ! I purchased 2 Miele ovens and a very expensive Gaggenau hob from Cooks & Company 2.5 years ago. One Miele oven which is hardly used has stopped working and they want over £300 to get it repaired. After complaining they have offered to halve this repair cost which is still unacceptable bearing in mind the Miele oven cost £1200. Miele are currently advertising on TV that their equipment should last 20 years - what a joke ! Now adding a reply to the comments posted below. I have also left Miele the same review, however, as you know under British law it is the retailer who we have a contract with and it is up to the retailer to ensure the goods they sell are fit for purpose. If you are unable to persuade Miele to fix the oven which is not working maybe you should not sell the Miele brand anymore as it is damaging your brand. We are still left with an oven that cost us £1200 only just over 2 years ago which does not work so the review is fair and accurate

16 de abril de 2024
Avaliação não solicitada
logotipo da Cooks and Company

Resposta da Cooks and Company

Thank you for taking the time to leave us a review. We greatly appreciate all feedback.

We are disheartened that you feel it appropriate to leave us a 1-star review because your item broke down. As the retailer, we of course do not manufacture the item & have no direct influence on its long-term reliability. You refer to “they want over £300 to repair it” and that the tv advert refers to a 20-year life expectancy. You are referring to Miele, not us. Your review would be far better directed towards the manufacturer as your issue is with them, not us.

As a responsible retailer who greatly values their customers, we believe we acted in an extremely high-quality way. We responded to your initial contact quickly & efficiently. We explained the process and where you stand within the consumer regulations. We assured you that you were not being left alone and that we would support you in reaching a fair & reasonable solution. We offered a solution which would significantly reduce your financial outlay, all within our responsibilities under the sales regulations.

These kinds of reviews are damaging to independent businesses like ours & so where we feel the criticism is unfair, we will seek to address it.

Kind regards, Cooks & Company

Avaliado com 5 de um total de 5 estrelas

Mediterranean Risotto!

Superfast delivery, well packaged and very fairly priced.
I absolutely love the Mediterranean Risotto! So tasty, so easy to prepare. I first found it in a farm shop in Yorkshire, was a great holiday meal too.
Will definitely be ordering again. Well done Cooks&Co!

28 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. I had a problem with my order and Cooks and Co went above and beyond to help sort it out and ensure all was as it should have been. I hasten to ass that this was the first time I had experienced a problem having bought many items from them prior to this, all without a hitch. They really are my go-to for appliances.

1 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Purchase of new hob

Having been let down by our supplier for a new hob, Cooks & Company provided a suitable alternative within 48 hours.
Ian Moulds proved very knowledgeable and helpful - much appreciated.

1 de outubro de 2021
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Delivery was fine, but...

Delivery was fine, but I was concerned with some damage to the box and, potentially, the cooker hood. We are told to advise the company as soon as possible if we have any issues, so I took some photos and emailed them together with my concerns and have heard nothing since!

27 de setembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We visited Cooks & Company many times…

We visited Cooks & Company many times to choose appliances for our new kitchen. The sales person Ryan who dealt with us was very helpful, patient and happy! We were impressed with the range of appliances in the showroom, far better than other suppliers in the area. You really do need to see appliances before buying. Delivery arrangements were excellent too.

15 de setembro de 2021
Avaliação não solicitada

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