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Cosmos Yachting Avaliações 

121
•
O TrustScore é 5 de um total de 5

4,8

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Avaliado com 5 de um total de 5 estrelas

Mooie boot de Oceanis 47.1 Goed bouwjaar 2022 en zeer goed onderhouden. Dat verschilt nogal per verhuurder. Ook bij aanvang is een een zéér specialistische groep aanwezig die alle boten correct aflev... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We chartered again this year, as we have since 2021, with Cosmos yachting as their service and professionalism are excellent. We took 4 yachts for 4 families out of Sukosan Croatia for a one week char... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great boat - very well organised. The team at Cosmos yachting was very responsive, resulting is a lot of peace of mind.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Man kann darauf vertrauen, dass Cosmos mit guten Charterbasen in den jeweiligen Ländern kooperiert. Somit waren die Boote, die an mich in mehr als 10 Jahren vermittelt wurden mit einer einzigen Ausnah... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Agência de Viagens
  2. Corretor de iates

Escrito pela empresa

With over 38 years in the yachting industry, we know what makes a great sailing experience. Thanks to our long-standing partnerships and deep expertise, we offer access to top-quality yachts and trusted services. You can easily browse, compare, and book your yacht online — all backed by decades of experience and a team that puts your satisfaction first.

Book with Confidence: Trusted, Certified & 100% Secure Yacht Charters

At Cosmos Yachting, your sailing holiday is backed by more than promises—it's supported by certified partners, financial guarantees, and nearly 40 years of proven expertise. Enjoy risk-free bookings, 24/7 expert support, and the confidence of sailing with a company trusted by over 500,000 happy customers worldwide.

At Cosmos Yachting, your sailing holiday is backed by more than promises—it's supported by certified partners, financial guarantees, and nearly 40 years of proven expertise. Enjoy risk-free bookings, 24/7 expert support, and the confidence of sailing with a company trusted by over 500,000 happy customers worldwide.
Secure Payment When you book a yacht through Cosmos Yachting, you can rest assured that your payment is 100% secure and guaranteed. As a proud member of the Yacht Pool financial security system and listed among Sealogy's trusted companies, we uphold the highest standards of financial protection and reliability. This means your payments are safeguarded against insolvency and misuse, offering you peace of mind from the moment you confirm your charter. With Cosmos Yachting, your dream sailing holiday is not only unforgettable—it’s also risk-free. Certified Charter Companies worldwide At Cosmos Yachting, we partner exclusively with certified and professionally vetted charter companies worldwide to ensure the highest standards of safety, service, and yacht quality. Every partner in our global network is carefully selected based on strict criteria, including industry certifications, fleet maintenance, and customer satisfaction. This commitment allows us to offer our clients only reliable, well-maintained yachts and trusted local operators—whether you're sailing in the Mediterranean, the Caribbean, or beyond. With Cosmos Yachting, you can book with confidence, knowing that your charter is backed by professional standards and decades of expertise. Trusted by Over 500K Customers since 1987 Trusted by over 500,000 customers since 1987, Cosmos Yachting has built a reputation for excellence, reliability, and personalized service in the yacht charter industry. With nearly four decades of experience, we've guided sailors of all levels to unforgettable adventures across the world’s most beautiful destinations. Our loyal clientele is a testament to our commitment to quality, transparency, and expert support—before, during, and after every charter. When you choose Cosmos Yachting, you’re not just booking a yacht; you’re joining a global community of satisfied sailors who return to us year after year. 24/7 Expert Support With Cosmos Yachting, you're never alone at sea. Our dedicated team of charter professionals provides 24/7 expert support before, during, and after your trip to ensure a smooth and worry-free sailing experience. Whether you need assistance with check-in, route planning, or unexpected issues on board, our experienced staff is just a call or message away—ready to help anytime, anywhere. Backed by decades of industry knowledge and a passion for sailing, we’re here to support you every nautical mile of the way.

Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

121 avaliações

5 estrelas
4 estrelas
3 estrelas
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1 estrela

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4,8

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(121)

12 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Direct trustfull personal contact

Direct trustfull personal contact, individual solutions (one way turns, selection of Special Boot, early Check in)

12 de fevereiro de 2025
logotipo da Cosmos Yachting

Resposta da Cosmos Yachting

Dear Mr. Baum,
Thank you for your great feedback! We’re very happy to hear you value the direct and trustful contact with our team, as well as the tailored solutions we strive to provide—whether it’s a one-way trip, a special boat selection, or early check-in.

Personalized service is at the heart of what we do, and it’s wonderful to know that made a difference in your experience.

We look forward to assisting you again with your next adventure!

Best regards,
The Cosmos Yachting Team

Avaliado com 5 de um total de 5 estrelas

Bestens

Klare, verständliche Kommunikation,sehr freundlich und fundiertes Wissen. Immer gerne wieder

20 de junho de 2025
logotipo da Cosmos Yachting

Resposta da Cosmos Yachting

Hallo Andreas,
Herzlichen Dank für Ihr tolles Feedback! Es freut uns sehr, dass Sie mit unserer klaren Kommunikation, der freundlichen Betreuung und unserem fachlichen Wissen so zufrieden waren.

Wir freuen uns schon darauf, Sie bald wieder bei Ihrer nächsten Charter unterstützen zu dürfen!

Beste Grüße,
Ihr Cosmos Yachting Team

Avaliado com 5 de um total de 5 estrelas

20 years with Cosmos

We’ve been using Cosmos Yachting for over 20 years, and they’ve consistently provided us with an excellent service.
Ryan, in particular, has been outstanding—always professional, responsive, and incredibly knowledgeable. He always finds us the best deals and ensures every charter goes smoothly.
The whole team is friendly and always available to answer any queries.
I can highly recommend Cosmos Yachting for anyone looking to charter with confidence.

12 de junho de 2025
logotipo da Cosmos Yachting

Resposta da Cosmos Yachting

Dear Alison,

Thank you so much for your wonderful review—and for over 20 years of loyalty! It means a great deal to us that you continue to trust Cosmos Yachting for your charters year after year.

We’re especially glad to hear that Ryan has made such a positive and lasting impression. His professionalism, responsiveness, and dedication truly reflect what we aim to deliver as a team. We’ll be sure to pass on your kind words to him.

Thank you again for your continued support and high recommendation. We look forward to many more successful charters with you!

Warmest regards,
The Cosmos Yachting Team

Avaliado com 5 de um total de 5 estrelas

Perfect sailing holidays

All went smoothly. They always keep you updated on what's next steps, all documentation flawlessly prepared. Booking process and boat selection was also very easy.

19 de junho de 2025
logotipo da Cosmos Yachting

Resposta da Cosmos Yachting

Dear Andrei,

Thank you for your great feedback! We’re very happy to hear that everything went smoothly and that you found the booking process and boat selection easy.

It’s also great to know that our communication and documentation met your expectations—we aim to make every step as clear and stress-free as possible.

We appreciate your trust and look forward to helping you plan your next sailing adventure!

Best regards,
The Cosmos Yachting Team

Avaliado com 5 de um total de 5 estrelas

Excellent reliable service

I've been using Cosmos to book charters since 1998 - and have booked yachts in many places around the world through them. Excellent service and always a good price.

12 de junho de 2025
logotipo da Cosmos Yachting

Resposta da Cosmos Yachting

Dear Jim,

Thank you for your great feedback! We’re delighted to hear that everything went smoothly and that you appreciated the clear communication and well-prepared documentation throughout the process.

It’s also great to know that the booking and boat selection were easy—that’s exactly what we aim for! We look forward to helping you plan your next sailing adventure.

Best regards,
The Cosmos Yachting Team

Avaliado com 5 de um total de 5 estrelas

Thank you for an amazing trip!

We had a one-week sailing trip in July 2024 with a Bavaria C50 departing from Athens, and everything went smoothly from start to finish! The boat was in excellent condition – clean, well-equipped, and ready to go.
A special thanks to the Nomicos team at Alimos Marina – everyone was incredibly helpful, friendly, attentive, and highly professional. Check-in was quick and efficient, all our questions were answered right away, and support was always available throughout the week.
Also, a big thank you to the Cosmos Yachting team in Munich, especially Alexander, for the outstanding and professional service during the booking process and all preparations before the trip. Everything was perfectly organized, and we felt well taken care of from the very beginning.
Overall, a flawless experience. We would book again without hesitation. Thank you for an amazing trip!

17 de junho de 2025
logotipo da Cosmos Yachting

Resposta da Cosmos Yachting

Dear Wolfgang,

Thank you so much for your detailed and thoughtful feedback! We’re thrilled to hear that your sailing trip on the Bavaria C50 was such a smooth and enjoyable experience from start to finish.

A special thanks for recognizing the outstanding support from both the Nomicos team at Alimos Marina and our team here in Munich—especially Alexander. It’s wonderful to know that the check-in, communication, and onboard support met your expectations and helped create a stress-free and memorable holiday.

We truly appreciate your trust in Cosmos Yachting and are so glad to hear you’d book with us again without hesitation. We look forward to helping you plan your next sailing adventure!

Warm regards,
The Cosmos Yachting Team

Avaliado com 5 de um total de 5 estrelas

First class service every time

First class service every time. Great attention to detail always remembers our charter criteria and finds the perfect boat . Ryan is extremely helpful and knowledgeable and is happy to liaise with the charter base on our behalf with questions we may have.

12 de junho de 2025
logotipo da Cosmos Yachting

Resposta da Cosmos Yachting

Dear Anne,
Thank you so much for your kind words and continued trust! We’re thrilled to hear that you consistently receive first-class service and that our attention to detail makes a difference.

It’s especially great to hear how much you value Ryan’s support—his knowledge, responsiveness, and dedication are truly an asset to our team. We’re glad he’s been able to find the perfect boat for you each time and take care of the details with the charter base on your behalf.

We look forward to helping you plan many more smooth and enjoyable charters!

Warm regards,
The Cosmos Yachting Team

Avaliado com 5 de um total de 5 estrelas

Wir haben schon oft über Cosmos gebucht…

Wir haben schon oft über Cosmos gebucht und waren jedes Mal sehr zufrieden.
Die Online-Abwicklung ist super organisiert und übersichtlich. Der Kontakt ist immer freundlich und professionell. Besonders gut finden wir die Beratung zu den Segelrevieren.
Sehr empfehlenswert!

13 de junho de 2025
logotipo da Cosmos Yachting

Resposta da Cosmos Yachting

Hallo Michael,

vielen herzlichen Dank für Ihre positive Rückmeldung und Ihre wiederholten Buchungen bei Cosmos Yachting! Es freut uns sehr, dass Sie mit unserer Online-Abwicklung, der professionellen Beratung und dem persönlichen Kontakt so zufrieden sind.

Besonders schön ist es zu hören, dass Ihnen unsere Unterstützung bei der Auswahl der Segelreviere hilft – genau darauf legen wir großen Wert.

Vielen Dank für Ihre Empfehlung! Wir freuen uns schon auf Ihre nächste Buchung und stehen jederzeit gerne zur Verfügung.

Beste Grüße,
Ihr Cosmos Yachting Team

Avaliado com 5 de um total de 5 estrelas

Have used Cosmos for over 25 years

We have always booked our charter yachts with Cosmos and have done so every year for over 25 years. We trust the quality of yachts we charter and they are always helpful and responsive to any query or issue that arises.

12 de junho de 2025
logotipo da Cosmos Yachting

Resposta da Cosmos Yachting

Dear David,

Thank you so much for your continued trust over the past 25+ years—it truly means the world to us! We’re honored to have been your go-to partner for chartering yachts year after year.

It’s wonderful to hear that you can rely on the quality of the yachts and that our team has been consistently helpful and responsive. Providing dependable service and peace of mind is exactly what we aim for.

We look forward to many more sailing adventures with you in the years to come!

Warm regards,
The Cosmos Yachting Team

Avaliado com 5 de um total de 5 estrelas

Great experience chartering through Cosmos

The Cosmos team was responsive and helpful throughout the entire booking and planning process. They communicated well and when there was an issue with our original yacht, they assisted us with an upgrade!

22 de maio de 2025
logotipo da Cosmos Yachting

Resposta da Cosmos Yachting

Hi Michael,

Thank you so much for your kind feedback! We're very glad to hear that you found our team responsive and helpful throughout the entire booking and planning process.

We always aim to communicate clearly and act quickly when unexpected issues arise—so we’re especially happy that we could assist with an upgrade and ensure your charter stayed on track.

We truly appreciate your trust in Cosmos Yachting and hope to welcome you back for another great sailing experience soon!

Best regards,
The Cosmos Yachting Team

Avaliado com 5 de um total de 5 estrelas

Seit 10 Jahren hoch zufrieden

Seit mehr als 10 Jahren chartere ich über Cosmos. Ich habe immer sehr freundliche Ansprechpartner, die meine besonderen Wünsche in den Angeboten berücksichtigen. Mit den vermittelten Yachten und Vercharterern war ich (fast) immer zufrieden. Und wo es Probleme gab, haben die Leute von Cosmos sich sehr engagiert für mich eingesetzt und Lösungen gefunden. Also genau so, wie ich es erwarte. Deshalb kann ich Cosmos nur empfehlen.

13 de junho de 2025
logotipo da Cosmos Yachting

Resposta da Cosmos Yachting

Hallo Klaus,
vielen herzlichen Dank für Ihre langjährige Treue und Ihr Vertrauen in Cosmos Yachting! Es freut uns sehr, dass Sie seit über 10 Jahren mit unserer Betreuung, der individuellen Angebotserstellung und der Auswahl der Yachten so zufrieden sind.

Besonders schätzen wir Ihr Lob für unseren Einsatz bei Problemen – genau das ist unser Anspruch: nicht nur bei der Buchung zuverlässig zu sein, sondern auch dann, wenn es darauf ankommt.

Vielen Dank für Ihre Empfehlung – wir freuen uns schon auf viele weitere Törns mit Ihnen!

Beste Grüße,
Ihr Cosmos Yachting Team

Avaliado com 5 de um total de 5 estrelas

Man kann darauf vertrauen

Man kann darauf vertrauen, dass Cosmos mit guten Charterbasen in den jeweiligen Ländern kooperiert. Somit waren die Boote, die an mich in mehr als 10 Jahren vermittelt wurden mit einer einzigen Ausnahme alle in Ordnung. Überdies ist Cosmos immer erreichbar was bei möglichen Problemen vor Ort von großer Bedeutung ist. Ich werde mit Sicherheit weiter bei Cosmos chartern.

13 de junho de 2025
logotipo da Cosmos Yachting

Resposta da Cosmos Yachting

Hallo Bernhard,

herzlichen Dank für Ihr langjähriges Vertrauen und Ihr positives Feedback! Es freut uns sehr zu hören, dass Sie mit den über die Jahre vermittelten Yachten (mit nur einer Ausnahme) rundum zufrieden waren – genau dafür wählen wir unsere Partnerbasen mit großer Sorgfalt aus.

Besonders danken wir Ihnen auch für Ihre Anerkennung unserer Erreichbarkeit. Für uns ist es selbstverständlich, auch bei Problemen vor Ort verlässlich zur Seite zu stehen.

Wir freuen uns, dass Sie weiterhin mit Cosmos chartern möchten – und sind jederzeit gern wieder für Sie da!

Beste Grüße,
Ihr Cosmos Yachting Team

Avaliado com 5 de um total de 5 estrelas

If Carlsberg did yacht charters.

I have had the pleasure of sailing with Cosmos Yachting for the past 20 years, and I can confidently say that they consistently exceed my expectations. Ryan is incredibly helpful and always goes above and beyond to ensure a fantastic experience.

What sets cosmos apart is their extensive range of yachts tailored to meet the specific needs of each sailing area. Whether you’re a seasoned sailor or novice, they provide invaluable assistance and advice to help you make the best choice.

Having tried other charter companies in the past, I can attest that none compare to the exceptional service and dedication offered by Ryan and the team at Cosmos. I highly recommend them to anyone looking for a reliable and enjoyable yachting experience.

12 de junho de 2025
logotipo da Cosmos Yachting

Resposta da Cosmos Yachting

Dear John,

Thank you so much for your generous and thoughtful review—and for 20 years of loyalty! It truly means the world to us to have earned your trust over so many sailing adventures.

We’re especially pleased to hear that Ryan continues to go above and beyond for you. His dedication and knowledge are a huge part of what we strive to deliver as a team, and your recognition of that means a great deal.

It’s also fantastic to know that our diverse yacht selection and tailored advice continue to meet your expectations, no matter the destination or experience level.

Thank you again for the high recommendation. We’re honored to be your go-to charter partner and look forward to many more unforgettable trips together!

Warmest regards,
The Cosmos Yachting Team

Avaliado com 5 de um total de 5 estrelas

zuverlässige Betreuung

zuverlässige Betreuung, flexible Gestaltungsmöglichkeiten

13 de junho de 2025
logotipo da Cosmos Yachting

Resposta da Cosmos Yachting

Hallo Achim,

vielen Dank für Ihr positives Feedback! Es freut uns sehr, dass Sie unsere zuverlässige Betreuung und die flexiblen Gestaltungsmöglichkeiten schätzen.

Wir freuen uns darauf, Sie auch bei Ihrem nächsten Törn wieder begleiten zu dürfen!

Beste Grüße,
Ihr Cosmos Yachting Team

Avaliado com 5 de um total de 5 estrelas

One of the best yacht charter companies around.I have been using Cosmos yachting for…

I have been using Cosmos yachting for many years and have always found them to be one of the best charter companies around. They have consistently given good and attentive service at extremely competitive rates. I would not hesitate to recommend them.

12 de junho de 2025
logotipo da Cosmos Yachting

Resposta da Cosmos Yachting

Dear John,

Thank you so much for your continued trust and for the great feedback! We’re truly grateful for your loyalty over the years and are delighted to hear that you consistently value our attentive service and competitive rates.

Your recommendation means a lot to us, and we look forward to helping you plan many more successful charters in the future!

Best regards,
The Cosmos Yachting Team

Avaliado com 5 de um total de 5 estrelas

Good advice about choice of yacht

Good advice about choice of yacht. Helpful and efficient organisation of SUP, transfer from airport to marina etc.

12 de junho de 2025
logotipo da Cosmos Yachting

Resposta da Cosmos Yachting

Hi David,

Thank you for your kind feedback! We're glad you appreciated the advice on yacht selection and that the organization of extras like the SUP and transfers went smoothly.

It was a pleasure assisting you, and we look forward to helping with your next trip!

Best regards,
The Cosmos Yachting Team

Avaliado com 5 de um total de 5 estrelas

Super smooth experience – trustworthy and helpful team

We chartered a sailing boat from Cosmos Yachting in Zakynthos and had a great experience from start to finish. The team was super responsive and easy to deal with – always quick to reply and really clear about everything.

They managed to get us an early check-in, which was a big help, and even helped us find a marina spot on August 15th (which is almost impossible!).

Overall, just a really solid and honest company – no stress, no surprises, and very reliable. Would definitely book with them again.

1 de junho de 2025
logotipo da Cosmos Yachting

Resposta da Cosmos Yachting

Dear Keren,

Thank you so much for your fantastic feedback! We’re thrilled to hear that your sailing experience in Zakynthos went so smoothly and that our team could support you every step of the way.

It’s great to know the early check-in and help with securing a marina spot on August 15th made a real difference—we understand how rare that can be! Your kind words about our responsiveness and reliability truly mean a lot.

We’re delighted to have earned your trust and look forward to welcoming you back for another stress-free adventure soon!

Best regards,
The Cosmos Yachting Team

Avaliado com 2 de um total de 5 estrelas

Keine Abnahme der Yacht - Kaution nicht zurück

Uns ist klar, dass bei der Rückgabe der Yachten im Hafen oft Hektik entsteht. Deshalb waren wir gleich zu Beginn des vorgegebenen Zeitfensters dort, damit alle notwendigen Aktionen in Ruhe ausgeführt werden können. Abgesehen von professioneller Hilfe beim Anlegen ist jedoch nichts passiert. Es gab keine gemeinsame Abnahme - die wollte der lokale Dienstleister machen, wenn wir zum Abendessen unterwegs und nicht an Bord waren. Ob er es getan hat, wissen wir nicht. Eine Rückmeldung gab es jedenfalls nicht. Das Büro im Hafen war nicht besetzt, es gab keinen Ansprechpartner vor Ort. Am nächsten Morgen mussten wir abreisen, ohne zu wissen, ob alles in Ordnung ist. Evtl. gefundene Mängel konnten nicht gemeinsam mit dem Personal der Charterbasis bewertet werden. Die Kaution hatten wir auch nicht zurück. Es war kein schönes Urlaubsende. Und es passt überhaupt nicht zum auf der Website von Cosmos Yachting dargestellten Anspruch: „unvergesslichen Charterurlaub“, „Urlaub, der keine Wünsche offen lässt . Einen Urlaub ohne Stress und Sorgen“, „immer ein offenes Ohr“ usw. Ich finde, dass Cosmos Yachting dieses Kundenversprechen bei den lokalen Kontraktoren durchsetzen sollte.

In den grundlegenden Funktionen (Segel, Motoren, Elektrik) funktionierte der gecharterte Katamaran einwandfrei. Gleichwohl gab es einige kleine Mängel, die mindestens z.T. offensichtlich schon länger bestanden, bei aufmerksamen Inspektionen zur Bootsübergabe entdeckt und bei der Vorbereitung der Yacht für die nächste Crew beseitigt hätten werden können, z.B. Furnier an einer Seite am Salontisch auf einer Länge von fast 30 cm abgelöst, mehrere Möbeltür-Arretierungen funktionslos, mindestens eine USB-Ladesteckdose verrostet und ohne Funktion, Signallicht für Fahrt unter Motor ohne Funktion, Bootshaken in der eingeschobenen Position mit einer Schraube arretiert und somit nicht mehr ausziehbar. Solche Sachen sind vermeidbar. Daher diesmal nur zwei Sterne.

20 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Cosmos verspricht Urlaub ohne Stress…

Cosmos verspricht Urlaub ohne Stress und Sorgen. Es fängt schon damit an, dass im September 2024 eine Yacht mit Bj 2022 angeboten wird, aber tatsächlich 2021 gefertigt wurde. Das macht denen überhaupt keinen Kopf, dass das ein Prospektbetrug ist - teilweise Rückerstattung kann ich ja gerne einklagen. Es geht noch weiter - vor dem Check-in wurde mir ein gesonderter Vertrag in türkischer Sprache vorgelegt, wo die Konditionen ganz andere waren als im Chartervertrag mit Cosmos. Die englische Übersetzung im Vertrag diene lediglich der Orientierung; falls es Stress gibt, gilt nur die türkische Fassung. Da kannst du nur unterschreiben oder an der Hafenkante versauern. Solch ein mieses Geschäftsgebaren ist mir noch nie untergekommen und das finden die bei Cosmos noch völlig normal. Die Charterbasis hat eine WhatsApp Gruppe eingerichtet, damit über diesen Kanal gleich alle Beteiligten den gleichen Sachstand haben - sehr löblich. Da haben wir gleich am 2. Tag eine lose Schelle an der Schraube gemeldet, die wir entweder selbst abbrechen sollten oder einfach so weiterfahren; einen Mechaniker wollten sie nicht beauftragen, obwohl wir in einem Hafen lagen. Eine Aufstellung der zahlreichen bereits vorhandenen Mängel habe ich an die Gruppe gesendet, damit die Nachfolger die Chance auf ein vernünftiges Boot haben - keine Reaktion. Pünktlich um 16 Uhr legten wir am letzten Tag wieder an, da Verspätungen nach dem "neuen" Vertrag mit saftigen Strafzahlungen versehen waren. Nur - es kümmerte sich keiner um uns! Das Charterbüro war nicht besetzt und ein Ansprechpartner nicht vor Ort. Es wäre ein leichtes gewesen, ein Check-out zu machen; so mussten wir das Boot verlassen, ohne Gewissheit über die hinterlegte Kaution zu haben. Auch am Samstag, wo ja die nächste Crew startet, wäre es ja ein Aftersale Service ohne Aufwand, das Ergebnis der Prüfung und den Verbleib der Kaution in der extra eingerichteten WhatsApp Gruppe zu melden. NIX!! Cosmos habe ich daraufhin angesprochen, ob es denn keine Vorgaben für solche Standards gibt - gibt es nicht. Die Kaution, immerhin 2.500 Euro, ist nach fast einer Woche immer noch nicht da. Mündlich, aber nicht schriftlich!, hat mir Cosmos mitgeteilt, alles sei in Ordnung. Service und professionelles Handeln, Kundenorientierung und Kulanz sehen anders aus. Nie wieder will ich so etwas erleben.

7 de setembro de 2024
Avaliação não solicitada
logotipo da Cosmos Yachting

Resposta da Cosmos Yachting

Sehr geehrter Herr Goldschmidt,
wir bedauern aufrichtig, dass Sie mit Ihrer Chartererfahrung unzufrieden waren. Dennoch möchten wir einige wesentliche Klarstellungen vornehmen:

Cosmos Yachting ist nicht der Vercharterer oder Betreiber der Yacht, sondern vermittelt als unabhängiger Broker im Auftrag unserer Kunden Charterverträge mit den jeweiligen Basen bzw. Flottenbetreibern. Wir stellen sicher, dass unsere Kunden alle relevanten Informationen zum Boot, den Vertragsbedingungen und Ansprechpartnern vor Ort im Voraus erhalten – so auch in Ihrem Fall.

Die Behauptung, es handle sich um „Prospektbetrug“, weisen wir mit Nachdruck zurück. Die Angabe des Baujahrs stammt direkt vom Eigner bzw. der Werft, und entspricht dem Branchenstandard (teilweise Differenz zwischen Baujahr und Erstwasserung). Dasselbe gilt für etwaige Zusatzverträge vor Ort – diese obliegen ausschließlich dem lokalen Vercharterer und unterliegen gegebenenfalls nationalen gesetzlichen Vorgaben, auf die wir keinen Einfluss haben.

Darüber hinaus sind öffentliche Anschuldigungen wie „mieses Geschäftsgebaren“ oder der Vorwurf des Betrugs rechtlich grenzwertig und verzerren den tatsächlichen Sachverhalt. Solche Äußerungen schaden nicht nur unserem Ruf, sondern gefährden auch das Vertrauensverhältnis, das wir mit Sorgfalt und Transparenz zu unseren Kunden seit nunmehr 38 Jahren pflegen.

Selbstverständlich setzen wir uns bei Problemen aktiv mit der jeweiligen Charterbasis in Verbindung – auch in Ihrem Fall. Bitte haben Sie jedoch Verständnis dafür, dass technische Mängel, Check-in/Check-out-Prozesse oder Kautionsrückzahlungen ausschließlich vom Vercharterer abgewickelt werden und nicht in unserem Einflussbereich liegen.

Wir stehen Ihnen jederzeit für eine Klärung Ihrer offenen Punkte zur Verfügung – gern auch in einem direkten Gespräch.

Mit freundlichen Grüßen
Ihr Cosmos Yachting Team

A Experiência Trustpilot

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Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

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Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

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