Cosmos Yachting Avaliações 

Laut Selbstauskunft ist immer jemand vor Ort, wenn es mal Probleme gibt. Wir hatten Probleme im Juni 2024 mit einer völlig desolaten Kufner Yacht in Kroatien und lagen 24 Stunden im Hafen fest. Um die Abwicklung der Reparatur durfte ich mich selbst kümmern und auch um den finanziellen Ausgleich der Charterbasis. Originalton Cosmos: "Ihr seid doch vor Ort-regelt das mal selbst. Wir sind auch nicht euer Vertragspartner, das ist die örtliche Charterbasis...." Bei später aufgetretenen Schäden auf Grund des unsachgemäß befestigten Ankers wurden wir ebenfalls alleine gelassen und aufgefordert, alles selbst vor Ort zu regeln. Insgesamt war Cosmos ein Totalausfall in Sachen Service, Kulanz und Betreuung. Ich frage mich ernsthaft, wie solche Boote in das Portfolio genommen werden, warum es keine internen Zertifizierungen gibt und ob hier nur schnelles Geld gemacht wird?

Cosmos Yachting GmbH (München), dass die Yachten für das verbundene Unternehmen Nomicos Yachts Ltd. (Alimos, Athen) managed, kommt nicht für selbst zu verantwortende Schäden auf. So erging es einer Crew, nachdem das Schiff zu Beginn ihres Törns mehrere Tage nicht einsatzbereit war und sie den Törn nicht planmäßig beginnen konnte. Das Boot wurde vor Übergabe nicht gecheckt, dies obwohl es zuvor lange im Hafen lag. Offensichtliche Mängel wurden nicht behoben. Zur Abwehr der anschließenden Forderungen sind sich die Vercharterer nicht zu schade per Rechtsanwalt eine Gegenforderung in vielfacher Höhe zu erfinden.

Our 4th charter through Cosmos & our best! Kasia has been exceptionally helpful throughout the whole booking process & provided a great service.

Ryan Bird at Cosmos has looked after our chartering needs at the Royal Yacht Squadron for several years. We have always found him to be helpful and efficient; and we are presently arranging another series of charters through him for our cruise from Split, Croatia in 2024. The quality and availability of well-equipped monohulls and catamarans has been very good.

I was recommended Cosmos Yachting approximately ten years ago and have used them frequently to plan beautiful sailing holidays in Greece for the family. Kasia is excellent at her job, very attentive and I would have no hesitation in recommending them to find you your perfect boat. They will help you with every little decision which makes the experience stress free and pleasurable.

I've been chartering a bare boat from Cosmos each year for the last 8 years or so. Ryan Bird been a great help. He's efficient, knowledgeable, always available and helpful.

At this stage it's worth mentioning that bare boat is different to chartering a boat with a crew as there are more personalities involved, charterer and crew each have a responsibility to gel!

We had a big family health problem a couple of years ago and Cosmos were brilliant, sensitive and supportive.

We're going to the BVI's with them in December 2023 and currently looking at chartering in Dubrovnik in 2024.

They've done a good job for me.

Doug Wentworth

Ryan and his team are a class act. Always getting us the best boats at the best prices. Their systems and the team are seamless at getting all the advanced info over and they look after you at every stage of the process. He is respected at the bases we travel to and they always look after us well as a result in base. I have booked 6 weeks sailing with Ryan over the years and would recommend them to absolutely anyone. 5 Star isn't enough, your very important holiday will be in extremely safe hands.

Chartered a catamaran through their Greek subsidiary. Brand new boat. Crew was terrible. Nasty hostess who moped around all day and basically did nothing. Couldn’t believe the captain in terms of his worries about the weather as the ports he avoided were all fine when we visited them in our own. One dinky towel per person per week ? Our food preference was completely ignored. We’re given breakfast three out if 7 days. Not what I expected for 18 000 euros.

WARNING! AVOID.Originally posted June 2022.

Unfortunately we've had an utterly appauling experience with Cosmos. My girlfriend and I booked a weeks charter through their London office to sail the Greek islands in May 2022. We are still in dispute with them and see no motivation from their side to resolve it.

We filed a complaint - if you would like a copy please get in touch.

There are primarily two issues: firstly we were informed less than five minutes (quite literally) after we boarded the vessel and handed over €2000 in cash (on top of the £1250 we had already paid in the weeks leading up to the holiday), that very high winds (40knots) were heading our way and that the severity would mean we would have no choice but to abandon our holiday after just 3 days. This was despite the weather forecast apparently showing this for several days before we arrived and despite us asking if, the day before we arrived, everything was going to plan. Their response was that they don't check the weather. That seemed incredibly irresponsible and actually made us feel we had been intentionally duped.

The second issue was that the Skipper they had allocated was incredibly unprofessional, rude and more concerned with his own agenda than ours. He rarely checked when we were ready to depart and just started the engine when it suited him. He would take and make many personal calls, speaking very loudly, sometimes shouting while we tried to relax (this sometimes went on for 10-15 mins). He smoked constantly (we had no idea we should have asked for a non-smoking employee, presuming anyone working in a professional capacity, and in such close-quarters, would not be allowed to smoke). On many occasions, he would rush us, with no regard for what we wanted to do - in fact he would sometimes stop the boat so he could fish. He told us a story of how on a previous trip, he was fed up with a clients music and so disconnected the speakers, telling them it was broken.

One afternoon we wished to spend the evening in a quiet bay. Our Skipper did not - he told us it would be boring for him, mainly because he had no phone service (5 minutes after this protest his phone rang). He spent all evening brooding. The next morning he invented a situation that had us believing we were in serious danger - he pretended to panic, swearing and crossing his chest as a form of prayer. He allowed the boat to run out of fresh water, telling us that was our fault because we elected to stay one night in a bay. There was no safety or First Aid briefing and our Skipper was not at all familiar with the vessel. He then told us that our itinerray was impossible as the boat had a low maximum speed - so we would not be able to reach the destinations we had agreed. We had to revise our holiday entirely.

You would hope any professional commercial organisation properly vets their employees/service providers. Of course sometimes people go rogue. Regardless, the ultimate responsibility rests with Cosmos. They have told us they are not willing to do anything for us. As yet we've had no apology, no offer of goodwill.

Please heed our warning and book with ANY other yacht charter company, these guys care not one bit about their clients wellbeing, safety or putting right a very poor experience.

Since posting this review I've been contacted by others that had simiilarly horrific experiences with Cosmos, one poor guy was taken for almost £10k and had his life and the lives of his guests put in danger. He had the same skipper as we did.

We visited the International Boat Show in September and heard from many in the industry that Cosmos have always been a cautionary tale. Wished we'd known beforehand. Never Again.

Dec 1st 2023: 16 months after the trip! - Cosmos post a reply to my review. If you read my report you will see that the weather itself was almost the least of our problems - it was the way every aspect of the trip was managed (or mismanaged). The tone of their response should tell you everything you need to know about this company.

I and my family have just finished a bareboat yacht charter out of Split Croatia organized through Cosmos Yachting. We had 3 other family’s on separate boat all through Cosmos Yachting. I have used Cosmos Yachting on every charter for the last 25 years. As always the service from booking, arrival, picking up the boat, condition of the boat and check out were superb. I will always use Cosmos Yachting and Ryan Bird as they and he said have given excellent professional service to me and my friends over many years. Graham Farrell Ireland.

Wir haben zwar unseren Törn in Kroatien noch nicht angetreten, die Abwicklung der leider wegen Corona notwendigen Verschiebung war unproblematisch und unbürokratisch!

Wir haben im Sommer 2018 über Cosmos Yachting eine fast neue Segelyacht in Kroatien gechartert. Alles wäre gut gewesen, wenn es bei einem Gewitterregen nicht durch vier (4) ordnungsgemäss geschlossene Fenster massiv durchgeregnet hätte und das Wasser mehrere Zentimeter tief auf dem Boden und auf sowie in den Schränken gestanden hätte. Dabei gingen nämlich diverse elektronische Geräte, unter anderem zwei iPads, kaputt. Wir haben den Schaden der Charterfirma gemeldet, aber Cosmos Yachting hat daraufhin den Kontakt zu uns abgebrochen. In den letzten zwei Monaten haben wir öfter versucht, die Verantwortlichen zu erreichen, aber unsere Telefonate und E-mails blieben unbeantwortet.

Ich kann daher nur stark davon abraten mit Cosmos Yachting zu chartern.

Having recently returned from our Ionian yacht charter this summer we wanted to reflect on our experience with the holiday company Cosmos. Yachting Ltd.

The good
Our experience first meeting Cosmos at the London Boat Show earlier this year (2018) was pleasant. We went to the show ready to buy a yacht charter but being first timers we wanted to meet with companies rather than rely solely on phone/internet. We met a couple of other companies but settled with Cosmos as we liked their approach and the confidence we gained throughout the couple of hours spent together. We also thought at the time that being one of Cosmos’s own boats [Nomicos Yachts Ltd] that their customer care would be better than if agent only. Having agreed price and secured a boat option at the show the process through to booking took a few more questions and was all sorted within the week. There were further regular updates and information over the months and as none of our party sailed we also requested a skipper be provided. At each step we felt comforted that we had chosen the best commpany for our first adventure on the water. Payment for the £6900.00 was taken 25% as deposit, 25% after 6 weeks and the balance 6 weeks prior to the charter and paid by credit card with no further fees.

The bad
After boarding the handsome 2018 built Nautitech 46 Fly “Athinais” at the booked time of 5pm and after the skipper had done his checks and briefed us with the do’s and don’ts we were ready to depart. I did comment to the skipper why all the toilets onboard were so full of water (an inch or so from the pan top) as whilst we werent expected rough seas spillage would occur if it was. I also noticed that whilst the toilets flushed it took 2-3 flushes to clear as there was a lot of backwash. The skipper did report it to the owners rep but was informed this was normal hence we departed without further ado. This is when things got interesting as from our first night on Saturday up until Wednesday afternoon all 4 toilets were mostly out of commissoin and we had to be creative how we dealt with waste whilst onboard. The skipper did try several times to unblock the system and although this provided temporary relief the problem was not resolved until the Wednesday when we spent most of the day in port waiting for the company’s plumber to arrive to fix the issue. The plumber Heraklis who spoke little English and for whom we had to translate for the skipper said that the toilets lines were severely backed up and that blockage had built up over some time. Certainly not from the odd piece of paper that might have accidentaly found itself in each pan. He also commented that the design of the system and the type of valve used would mean this boat would always suffer from this problem. He also unblocked the basins whose lines were blocked with what looked like human hair and leaves. After the plumber left we continued with our holiday albeit the malodour never quite disappeared even though we throughly cleaned the area.

The ugly
After we returned from our charter we contacted Cosmos not only to book another charter for next summer but to air our grievances that although opted for a Rolls Royce experience on a new boat we didn’t receive something commensurate to the amount of money paid. We asked for what we felt was a fair credit as we wanted to rebook and were offered what we were told was a “great” deal for a charter next year. However, after checking with another company it was in fact slightly more expensive for the same dates and boat. Even after telling them that being unable to use the toilets for the best part of 4 days just wasn’t good enough the head brokers was indifferent only caring about our next booking and telling us to take it or leave it. The director who refused repeated requests for a chat and instead getting his broker to ‘handle’ us did eventually email a reply 9 days later apologising for the delay in reply. We never receive an apology for our experience other than to say Cosmos wouldn’t be charging us the Eur 400.00 it cost their plumber to unblock the system which they said was caused by us. Whilst we remain eternally grateful at not being charged for a problem not of our doing it would have been nice to have received an acknowledgement for the anxiety of having to pee and poop into bags for the best part of 4 days. Their broker who presumably got anxious at the thought of losing our business did offer us £150.00 off our next booking however given our experience we decided it was too little too late.

Final thoughts
It’s a real shame that after spending so much time investing with us that Cosmos was so quick to throw our custom away not just for the next charter which has been booked for next summer for likely for any that follow. The fact that our new agent is not affiliated in any way with the owner is I feel a bonus as the agent works for us rather than the conflict of interest we experienced with Cosmos/Nomicos. It would be great if an owner directly offered skipper services as we felt that our poor Skipper Rollo who worked for and was paid by us had to attend to every problem that really should have been down to the owner/operator to sort out. I can only assume that this is typical in the chartering world as it allows these companies to wash their hands of any and all responsibility short of making sure the engine works.

Ich möchte auf diesem Wege eine durchweg positive Rückmeldung zum Chartertörn senden.
Insbesondere die Betreuung von Cosmos Yachting vor Ort durch Hariis war ausgezeichnet. Wir haben uns sehr wohl gefühlt.
Die Yacht, Bavaria 50 cruiser, war in einem top Zustand, trotz ihres
In unserer langjährigen Chartererfahrung haben wir das auch schon anders erleben müssen.
Bestimmt werden wir bei der nächsten Törnplanung wieder über cosmos Yachting buchen.