From shop to delivery, every team member at Cousins was excellent. They helped me find the right product for me (a mattress), and were knowledgeable, helpful, friendly and went above and beyond. Speci... Ver mais
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Veja o que dizem as avaliações
Needed some bedding and saw Debbie. Debbie was fantastic giving really great advice on what benefits each type of pillow and duvet I was considering. Debbie helped me understand the value of getting a... Ver mais
Peter Dawson greeted us along with other colleagues as we looked for dining chairs. Peter left us to browse and when we had a question provided everything we needed to narrow down the choices. Peter... Ver mais
Helpful, friendly and knowledgeable sales team at the Shrewsbury store. Furniture delivered by Nigel and Howard on time, which they unpacked removed the masses of packing material and even moved the o... Ver mais
Detalhes da empresa
- Loja de Móveis
- Loja de colchões
- Loja de Iluminação
- Loja de Móveis para Quartos
- Loja de móveis para sala de estar
- Loja de tapetes
Sobre Cousins Furniture
Escrito pela empresa
Cousins Furniture is Midland's largest independent, family-run furniture retailer, since 1985.
We have furniture for every room of your home – living, dining and bedroom - all beautifully displayed in inspirationally accessorised room settings, plus specialist departments for the latest in home fashions. Check out the world’s leading brands in furniture whether you want contemporary or classical; casual or formal; understated or opulent.
Informações de contato
4,7
Excelente
7 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Helpful and friendly staff
Helpful and friendly staff , who checked stock and availability for me . Nothing was too much trouble.
29 de maio de 2026
Resposta da Cousins Furniture
Hi Julie,
Thank you so much for your lovely 5-star review!
We're delighted to hear that our team was friendly and helpful, and that they were able to check stock and availability for you. It's wonderful to know you felt that nothing was too much trouble—that's exactly the level of service we strive to provide.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
Cousins Furniture Team 👍
The furniture coding was incorrect
The furniture coding was incorrect. This made ordering the items long winded. The assistant was extremely helpful and apologetic. We decided to use your restaurant and have lunch. Problem solved and discount added. What more could have been expected. Thank you. Carol Jackson
1 de julho de 2026
Resposta da Cousins Furniture
Hi Carol,
Thank you so much for your 5-star review!
We're pleased to hear that, although there was an issue with the furniture coding which made the ordering process take a little longer than expected, our team was able to resolve everything for you. We're especially glad our sales assistant was helpful and apologetic throughout, and that you were able to enjoy a relaxing lunch in our restaurant while everything was sorted.
Thank you for your patience and understanding. We really appreciate your kind feedback and hope you enjoy your new furniture when it arrives.
Kind regards,
Cousins Furniture Team 👍
Emily was really helpful
Emily was really helpful. She tirelessly checked prices and options for us. She left us alone to considered the options but kept herself available to help at any time. Very approachable and thoughtful. Selection was excellent, even though the store is going through refurbishment so some areas are a little untidy.
22 de junho de 2026
Resposta da Cousins Furniture
Hi Mrs Reece,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Emily provided such helpful and thoughtful service during your visit. It's great to know she took the time to check prices and options for you, while also giving you the space to consider your choices without any pressure. That's exactly the kind of customer experience we aim to provide.
We also appreciate your understanding while our store undergoes refurbishment. We're working hard to improve the showroom and are pleased to hear you still found an excellent selection to choose from.
We'll be sure to pass your lovely comments on to Emily—she'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture, and we hope to welcome you back again soon.
Kind regards,
Cousins Furniture Team 👍
Resposta da Cousins Furniture
Hi BL,
Thank you so much for your 5-star review!
We're delighted to hear that Will B was so helpful during your visit. We'll be sure to pass your kind feedback on to him—he'll be pleased to know he made a positive impression.
Thank you for choosing Cousins Furniture. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Resposta da Cousins Furniture
Hi Liz,
Thank you so much for your 5-star review!
We're delighted to hear you found our staff very helpful. Your kind words mean a lot to the team, and we really appreciate you taking the time to leave your feedback.
Thank you for choosing Cousins Furniture. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
The staff was approachable and helpful
The staff was approachable and helpful.
The store has a good selection of furniture to choose from in any category, so you will find something that you are looking for, also we have mostly used the store for many years to purchase furniture. It was and is always a satisfaction experience.
28 de junho de 2026
Resposta da Cousins Furniture
Hi Kalwant,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found our team approachable and helpful, and that you continue to enjoy the wide selection of furniture we have available. It's especially rewarding to know you've been choosing Cousins Furniture for many years and that each visit has been a satisfying experience.
Your continued loyalty means a great deal to us, and we truly appreciate your kind words.
Thank you for choosing Cousins Furniture. We look forward to welcoming you back again in the future!
Kind regards,
Cousins Furniture Team 👍
Helpful service showing me the range…
Helpful service showing me the range items I required
Just have to wait for the delivery of my two dining chairs
21 de junho de 2026
Resposta da Cousins Furniture
Hi David,
Thank you so much for your 5-star review!
We're delighted to hear that you found our team helpful in showing you the range of dining chairs and assisting you with your choice. It's great to know you had a positive experience with us.
We appreciate your patience while your order is being prepared, and we hope you'll be delighted with your new dining chairs when they're delivered.
Thank you for choosing Cousins Furniture, and we look forward to welcoming you back in the future.
Kind regards,
Cousins Furniture Team 👍
Very good service.and I think they are…
Very good service.and I think they are establish since they are furniture quality are best.
19 de junho de 2026
Resposta da Cousins Furniture
Hi Mohammed,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you received very good service and that you think highly of the quality of our furniture. Providing excellent products alongside great customer service is something we take great pride in.
We really appreciate you taking the time to leave your feedback and hope you enjoy your furniture for many years to come.
Kind regards,
Cousins Furniture Team 👍
Good experience
Really helpful in helping us choose our sofa
Delivery extremely prompt and professional completely happy 👍🏻
24 de junho de 2026
Resposta da Cousins Furniture
Hi William,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that our team was able to help you choose the right sofa and that your delivery was prompt, professional, and went smoothly. It's fantastic to know you're completely happy with your experience from start to finish.
Thank you for choosing Cousins Furniture. We hope you enjoy your new sofa for many years to come!
Kind regards,
Cousins Furniture Team 👍
I don’t do surveys
I don’t do surveys, if any part of process was not acceptable you would soon hear about it.
17 de junho de 2026
Resposta da Cousins Furniture
Hi,
Thank you for taking the time to leave a review, especially as you mention you don't usually complete surveys!
We're pleased to know that your experience met your expectations, and we appreciate your confidence in our service. Your feedback means a great deal to us, and we're grateful you chose Cousins Furniture.
We hope you enjoy your purchase, and if you ever need any assistance in the future, we're always here to help.
Kind regards,
Cousins Furniture Team 👍
Sales assistant was very friendly and…
Sales assistant was very friendly and extremely helpful.
Furniture has just been delivered and I must say the delivery men were exceptional very efficient, friendly and helpful. Couldn't ask for better service.
16 de junho de 2026
Resposta da Cousins Furniture
Hi Jan,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you received such friendly and helpful service from our sales assistant, and that our delivery team made such a positive impression. It's fantastic to know they were efficient, friendly, and helpful throughout the delivery process.
We'll be sure to pass your kind comments on to both our showroom and delivery teams—they'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture. We hope you enjoy your new furniture for many years to come!
Kind regards,
Cousins Furniture Team 👍
Shirley
Salesman Matthew was extremely helpful and patient showing us various options and also allowing us to wander on our own. The store is spacious with plenty to choose from.
22 de junho de 2026
Resposta da Cousins Furniture
Hi Shirley,
Thank you so much for your lovely 5-star review!
We're delighted to hear that Matthew was so helpful and patient while showing you the different options available. It's great to know you appreciated having the time and space to browse at your own pace, as that's exactly the shopping experience we aim to provide.
We're also pleased you enjoyed our spacious showroom and the wide range of furniture on display.
We'll be sure to pass your kind comments on to Matthew, who will be delighted to receive your feedback.
Thank you for choosing Cousins Furniture, and we hope to welcome you back again soon.
Kind regards,
Cousins Furniture Team 👍
How sales man Gareth was very helpful …
How sales man Gareth was very helpful he answered all our questions and let us make our mind up with no pressure we always buy our furniture from yourselves thank u
15 de junho de 2026
Resposta da Cousins Furniture
Hi Susan,
Thank you so much for your lovely 5-star review!
We're delighted to hear that Gareth was so helpful, answered all your questions, and gave you the time and space to make the right decision without any pressure. That's exactly the level of service we strive to provide.
We're especially grateful for your continued loyalty and support. It means a great deal to us that you continue to choose Cousins Furniture for your furniture purchases.
We'll be sure to pass your kind words on to Gareth, who will be delighted to receive your feedback.
Kind regards,
Cousins Furniture Team 👍
Excellent staff
Excellent staff. Knowledgeable without being pushy or intrusive. Went out of their way to find the correct furniture to meet our needs.
15 de junho de 2026
Resposta da Cousins Furniture
Hi Michael and Gail,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that our team provided excellent service and were able to help you find the right furniture for your needs. We always aim to offer knowledgeable advice while giving customers the time and space to make the right decision, so it's great to know this was reflected in your experience.
Thank you for taking the time to share your feedback. We truly appreciate it and hope you enjoy your new furniture for many years to come.
Kind regards,
Cousins Furniture Team 👍
Staff were extremely helpfull initially…
Staff were extremely helpfull initially Matt and Subsequently Peter
14 de junho de 2026
Resposta da Cousins Furniture
Hi Mr Roberts,
Thank you so much for your 5-star review!
We're delighted to hear that Matt and Peter were both extremely helpful during your experience with us. Providing friendly and attentive customer service is something we take great pride in, so it's wonderful to know they made a positive impression.
We'll be sure to pass your kind comments on to both Matt and Peter.
Thank you for choosing Cousins Furniture, and we hope to welcome you back again in the future.
Kind regards,
Cousins Furniture Team 👍
Resposta da Cousins Furniture
Hi Emma,
Thank you so much for your 5-star review!
We’re really pleased to hear you had a good experience, and we truly appreciate you taking the time to leave your feedback.
If there’s anything you need in the future, we’re always happy to help.
Kind regards,
Cousins Furniture Team 👍
The staff were very help and had good…
The staff were very help and had good knowledge about the items i was asking about.
This is the 3rd time we have brought beds and mattresses from them as we have always had great service.
9 de junho de 2026
Resposta da Cousins Furniture
Hi Sam,
Thank you so much for your lovely 5-star review!
We’re really pleased to hear that our team were helpful and knowledgeable when assisting you, and it’s especially great to know you’ve returned to us for beds and mattresses on several occasions. That continued trust means a great deal to us.
We’ll be sure to pass your kind feedback on to the team — they’ll be delighted.
Thank you again for your loyalty and support, and we look forward to seeing you again in the future.
Kind regards,
Cousins Furniture Team 👍
I was given helpful knowledgeable…
I was given helpful knowledgeable advice from David to meet my requirements.
13 de junho de 2026
Resposta da Cousins Furniture
Hi CSG,
Thank you so much for your 5-star review!
We’re really pleased to hear that David was able to provide you with helpful and knowledgeable advice to meet your requirements. We’ll be sure to pass your kind feedback on to him — he’ll be delighted.
Thank you for choosing Cousins Furniture, and we hope to welcome you back again soon.
Kind regards,
Cousins Furniture Team 👍
Beautiful sofa
Lovely quality sofa made to order.
I went to Cousins as I don’t understand choosing a sofa without being able to try it for comfort. I wouldn’t have expected to choose the style I did, but it is so comfortable. Helpful staff made choosing fabric much easier.
Estimated delivery was 16 weeks from ordering but it actually came about a month early!
22 de maio de 2026
Resposta da Cousins Furniture
Hi Emma,
Thank you so much for your lovely 5-star review!
We’re really pleased to hear you’re happy with your beautiful made-to-order sofa, and it’s great that our team helped make the fabric selection easier for you. Being able to try comfort in-store is so important, so we’re especially glad you ended up with a style you might not have expected but now find really comfortable.
It’s also fantastic to hear your sofa arrived earlier than expected — always a nice surprise!
Thank you again for choosing Cousins Furniture. We hope you enjoy your new sofa for many years to come.
Kind regards,
Cousins Furniture Team 👍
Excellent experience.
Good choice of what we were looking for. very helpful and knowledgeable salesman. Brought extra fabric swatches. We took to cafe to browse and had an excellent lunch. Returned to riser chairs and salesman helped finalise fabric choice. Led us through the whole buying process thoroughly. prices and discounts made our purchases very reasonable for what we bought.
17 de junho de 2026
Resposta da Cousins Furniture
Hi Mrs Gibbons,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear you had such an excellent experience with us and that you found a good selection of what you were looking for. It’s great to know our salesman was helpful and knowledgeable throughout, from bringing extra fabric swatches through to guiding you step by step with your final choice.
We’re also pleased you had the chance to relax in our café while you browsed — that’s all part of making the experience as comfortable as possible.
Thank you again for your kind words and for choosing us. We hope you enjoy your new riser chairs for many years to come.
Kind regards,
Cousins Furniture Team 👍
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