Needed some bedding and saw Debbie. Debbie was fantastic giving really great advice on what benefits each type of pillow and duvet I was considering. Debbie helped me understand the value of getting a... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Helpful, friendly and knowledgeable sales team at the Shrewsbury store. Furniture delivered by Nigel and Howard on time, which they unpacked removed the masses of packing material and even moved the o... Ver mais
Our first time in Store and we were pleasantly surprised by the size of the store and choice of Furniture on offer. Special mention for Simon, who guided us around the Department without being pushy,... Ver mais
A empresa respondeu
Simon who dealt with us was excellent going out of his way to drop off a missing colour swatch at our home, also allowed us to have loaned suite whilst awaiting ours. I don't think Cousins are at th... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Loja de colchões
- Loja de Iluminação
- Loja de Móveis para Quartos
- Loja de móveis para sala de estar
- Loja de tapetes
Sobre Cousins Furniture
Escrito pela empresa
Cousins Furniture is Midland's largest independent, family-run furniture retailer, since 1985.
We have furniture for every room of your home – living, dining and bedroom - all beautifully displayed in inspirationally accessorised room settings, plus specialist departments for the latest in home fashions. Check out the world’s leading brands in furniture whether you want contemporary or classical; casual or formal; understated or opulent.
Informações de contato
4,7
Excelente
7 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Wayne the Salesman was very helpful…
Wayne the Salesman was very helpful without being pushy.
24 de setembro de 2026
Buying new bedding
Needed some bedding and saw Debbie. Debbie was fantastic giving really great advice on what benefits each type of pillow and duvet I was considering. Debbie helped me understand the value of getting a proper lush duvet and supportive pillows. The showroom looked gorgeous upstairs and the other staff were very friendly as well. Would definitely shop there when need a brand new bed
23 de setembro de 2026
Helpful
Helpful, friendly and knowledgeable sales team at the Shrewsbury store. Furniture delivered by Nigel and Howard on time, which they unpacked removed the masses of packing material and even moved the old furniture. Splendid service guys, thank you.
24 de setembro de 2026
Avaliação não solicitada
The two ladies who helped us in the bed…
The two ladies who helped us in the bed and wardrobe department were great. Friendly, helpful and knowledgable. Very impressed from the moment we walked in
23 de setembro de 2026
Resposta da Cousins Furniture
Hi Toni,
Thank you so much for your lovely 5-star review!
We're delighted to hear that you found our staff so nice and friendly. We always aim to create a welcoming and relaxed atmosphere for our customers, so it's wonderful to know you had such a positive experience.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We really appreciate it and hope to welcome you back again in the future!
Kind regards,
Cousins Furniture Team 👍
Appalling quality and non-existent…
Appalling quality and non-existent customer service
Do not buy from Cousins Furniture unless you want to waste your money and months of your time.
I purchased a wardrobe from them, and the quality is complete rubbish. The frame has structurally warped and bowed out of shape completely—the right side has bulged out at the middle by nearly 12 inches, and the bottom left side has shifted out by 5 to 6 inches. It is completely unusable and structurally unsafe.
Trying to get Cousins to fix this has been an absolute nightmare. I have been back and forth with their team for 4 to 6 weeks now, and they are doing nothing to resolve the issue. Getting them to agree to either a repair or a full refund is like pulling teeth.
They take your money gladly, but when their furniture fails, they leave you stranded. Save yourself the stress and shop elsewhere.
Cousins is sending out engineers who produce completely fabricated reports to avoid resolving genuine customer safety issues.
The engineer was at my house for exactly 8 minutes—from the moment I opened the front door to the moment he left. Yet, his official report falsely claims he spent an hour inspecting the wardrobe, despite never even opening or properly examining it.
Even more absurdly, he claimed in his report that the wardrobe was kept in a "damp" environment prior to assembly because it was in an extension. This extension was built over 25 years ago and has zero moisture issues.
It is deeply deceitful for Cousins to rely on blatantly false technician reports to avoid replacing a dangerous piece of furniture after six weeks of delays.
Thank you for your reply, but your claims are simply not true.
False Claims About Voicemails: You claim you left me a voicemail, but I have received no calls or voicemails from you. I explicitly requested—both over the phone and across multiple emails—that you use my direct contact details. Instead, you are still attempting to contact my sister.
Ignoring Safety Risks for 4 Weeks: Your team acknowledged four weeks ago that this wardrobe is structurally dangerous, yet you are expecting my family—including two young children aged 5 and 7—to live alongside a hazard.
Speculation & False Reports: Spending 8 minutes on site, speculating about "damp storage" that never happened, and marking a collapsed wardrobe as "Repairs Completed: Yes" is completely unacceptable.
I am traveling abroad in a week due to a critical family emergency (my father is very ill). Given the extreme delay over the last six weeks and the active danger in my home, I need this resolved immediately before I leave.
Please contact ME on my actual phone number today to arrange the urgent removal and replacement of this item.
20 de agosto de 2026
Avaliação não solicitada
Resposta da Cousins Furniture
Updated response to further comments. (There is a 4,000 word cap on our response so the previous one had been removed)
We understand your concerns and appreciate the urgency you have outlined, particularly given your upcoming travel and family circumstances.
Regarding the contact details, our team has been attempting to make contact using the telephone number recorded against the order. Our teams can only contact the number provided on the order at the time of purchase. We now understand that you have requested that we use your direct contact number instead, and we have passed your number to the relevant team so they can contact you directly today.
We also acknowledge your concerns regarding the independent technician's report. As previously explained, the independent technician has accepted responsibility for the incorrect “Repairs Completed: Yes” entry on the report. We have clarified that no repair was carried out during the visit and that this was an administrative error.
We do not wish for this matter to remain unresolved, and someone from the relevant team will be contacting you today to discuss the situation and the next steps regarding the wardrobe.
As we will now be in direct discussion with you shortly, we hope to work together to resolve the outstanding issues. For this reason, we will not continue responding to further additions to the public review while this matter is being actively discussed with you directly. We believe this is the most appropriate way to progress the situation and work towards a resolution, rather than continuing the conversation through the review platform.
We appreciate your patience and hope to speak with you shortly.
Great product nice friendly staff…
Great product nice friendly staff delivery was excellent as usual both delivery drivers were professional excelle nt result.😃
18 de setembro de 2026
Resposta da Cousins Furniture
Hi Mrs Lee,
Thank you so much for your lovely 5-star review! 😃
We're delighted to hear that you're pleased with your new furniture and found our staff friendly and welcoming. It's also fantastic to know that your delivery was excellent, with our delivery team being professional and taking good care throughout.
We'll be sure to pass your kind feedback on to the delivery drivers — they'll be really pleased to know their hard work was appreciated.
Thank you for choosing Cousins Furniture once again and for taking the time to share your experience. We hope you continue to enjoy your new furniture!
Kind regards,
Cousins Furniture Team 👍
Our sales lady was great
Our sales lady was great. Very friendly and knowledgeable, without being pushy in any way.
Explained everything-all the options and steps-clearly and listened to exactly what we were after.
20 de setembro de 2026
Resposta da Cousins Furniture
Hi Soo,
Thank you so much for your lovely 5-star review!
We're delighted to hear that your sales adviser was so friendly, knowledgeable and helpful throughout your visit. It's particularly lovely to know that she took the time to listen carefully to what you were looking for, explain all the options and guide you through each step clearly, without making you feel under any pressure.
We believe finding the right furniture should be an enjoyable experience, with plenty of time and space to consider your options, so it's fantastic to hear that you felt so well looked after.
We'll be sure to pass your kind feedback on to the member of our team who assisted you — we're sure she'll be delighted to know how much you appreciated her help.
Thank you for choosing Cousins Furniture, and we hope you enjoy your new furniture!
Kind regards,
Cousins Furniture Team 👍
Great customer service from David
Great customer service from David. The shop has lovely quality furniture that’s built to last. As I refurnish my new home, Cousins will definitely be my “go to.”
22 de setembro de 2026
Resposta da Cousins Furniture
Hi Je,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you received great customer service from David and that you're impressed with the quality of our furniture. We take great pride in offering pieces designed to be enjoyed for years to come, so it's fantastic to know this stood out to you.
It's also lovely to hear that Cousins Furniture will be your “go to” as you continue furnishing your new home. We'll be sure to pass your kind feedback on to David — he'll be delighted to know his service made such a positive impression.
Thank you for choosing Cousins Furniture, and we look forward to helping you find more pieces for your new home!
Kind regards,
Cousins Furniture Team 👍
Resposta da Cousins Furniture
Hi Sian,
Thank you for taking the time to leave us a 5-star review!
We really appreciate you sharing your feedback with us and will certainly take a look at your Google review. We hope you had a great experience with Cousins Furniture, and thank you for choosing us.
Kind regards,
Cousins Furniture Team 👍
Lee from cousins was very helpful and…
Lee from cousins was very helpful and pleasant
15 de setembro de 2026
Resposta da Cousins Furniture
Hi James and Christine,
Thank you so much for your lovely 5-star review!
We're delighted to hear that Lee was so helpful and pleasant during your visit. It's great to know that he made your experience a positive one and provided the friendly service we always aim to offer.
We'll be sure to pass your kind feedback on to Lee — he'll be delighted to know that you appreciated his help.
Thank you for choosing Cousins Furniture and for taking the time to share your experience. We hope to welcome you back again in the future!
Kind regards,
Cousins Furniture Team 👍
Very helpful and friendly staff.easy…
Very helpful and friendly staff.easy process of ordering.
31 de agosto de 2026
Resposta da Cousins Furniture
Hi Fowzia,
Thank you so much for your lovely 5-star review!
We're delighted to hear that you found our staff so helpful and friendly, and that the ordering process was easy and straightforward.
We always aim to make choosing and ordering your furniture as smooth and enjoyable as possible, so it's wonderful to know you had such a positive experience.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We really appreciate it and hope to welcome you back again in the future!
Kind regards,
Cousins Furniture Team 👍
After months of waiting
After months of waiting, and being told by the Head of Department, Store Manager and Area Manager that our wardrobes were broken and that it was acceptable for us to wait from the end of May, when we paid, until the end of October — leaving us without wardrobes for months — we finally had some good news.
The lovely Denise at the Shrewsbury branch went above and beyond to make sure everything was sorted for us. Along with the great work of Nigel and another gentleman (sorry, I didn’t get your name), they made sure everything was there and put together for us.
It just goes to show that some people really do still believe that customer satisfaction should be a priority. It’s a shame that this level of care wasn’t shown to us from the beginning, and perhaps something the Head of the Company should take notice of.
A massive thank you again to Denise, Nigel and the gentleman who was with Nigel on Wednesday. We really do appreciate everything you did to put things right for us.
Thank you
Paul & Lisa
16 de setembro de 2026
Avaliação não solicitada
Resposta da Cousins Furniture
Hi Paul and Lisa,
Thank you for taking the time to share your feedback with us. While we're pleased to hear that things were ultimately resolved and that Denise, Nigel and the member of our delivery team went above and beyond to put things right, we're very sorry for the frustration and inconvenience you experienced beforehand.
We completely appreciate how difficult it must have been to be without your wardrobes for such a long period, and we understand that you expected a much smoother experience from the outset.
It's lovely to hear your kind words about Denise and Nigel, and we'll make sure your thanks are passed on to them. We'll also share your feedback with the relevant teams, as we recognise the importance of learning from experiences such as yours and ensuring customers receive the level of care and communication they expect from us.
Thank you again for your patience, and we hope you're now able to enjoy your new wardrobes.
Kind regards,
Cousins Furniture Team
Staff very helpful without being pushy
Staff very helpful without being pushy, explained the best Tempur mattress for our comfort. Variable mattress in stock to try out.
Lovely coffee shop. Will update when mattress is delivered.
16 de setembro de 2026
Resposta da Cousins Furniture
Hi June,
Thank you so much for your lovely 5-star review!
We're delighted to hear that our team was helpful and informative while giving you the space to make your decision without any pressure. It's great to know they were able to explain the different Tempur mattress options and help you find one suited to your comfort needs.
We're also pleased that you were able to try the variable mattress in store before making your choice. We know how important it is to find the right level of comfort when choosing a new mattress.
And we're glad you enjoyed a visit to our coffee shop too! ☕😊
Thank you for choosing Cousins Furniture, and we hope you're delighted with your new mattress once it's delivered. We look forward to hearing how you get on!
Kind regards,
Cousins Furniture Team 👍
Time To Purchase A New Sofa
Our first time in Store and we were pleasantly surprised by the size of the store and choice of Furniture on offer. Special mention for Simon, who guided us around the Department without being pushy, his product knowledge and guidance was invaluable towards us making our choice. We had been shopping around for a while but after our visit we were more than happy to make a decision whilst in Store. We will definitely be recommending Cousins Dudley to Friends and Family and returning when we need other items of Furniture. A Very Pleasent Experience.
15 de setembro de 2026
Resposta da Cousins Furniture
Thank you so much for your fantastic review! We’re delighted to hear that you were impressed with the wide choice of furniture at our Cousins Dudley store and that Simon was able to offer such helpful, knowledgeable and friendly guidance without being pushy.
We’re especially pleased that, after shopping around, you felt confident choosing your new sofa with us. We really appreciate your recommendation to friends and family and look forward to welcoming you back to Cousins Furniture when you’re looking for your next piece of furniture.
Cousins Furniture Team
We have been using Cousins in…Shrewsbury
We have been using Cousins in Shrewsbury for many years and have always received excellent customer service. We would particularly like to mention our recent experience in the store with Denise Harvey who went above and beyond to help us out. We shall certainly be coming back.
16 de setembro de 2026
Avaliação não solicitada
Resposta da Cousins Furniture
Thank you so much for your wonderful review and for choosing Cousins Furniture Shrewsbury over the years! We’re delighted to hear that you’ve consistently received excellent customer service and that Denise went above and beyond to help you during your recent visit.
We’ll be sure to pass your kind comments on to Denise. We really appreciate your continued support and look forward to welcoming you back to our Shrewsbury store again soon!
Cousins Furniture Team
Staff quality includes delivery drivers
Staff quality includes delivery drivers
8 de setembro de 2026
Resposta da Cousins Furniture
Thank you for your kind review! We’re delighted to hear that you’ve found our staff to be friendly, helpful and knowledgeable. We’re equally proud of our delivery drivers, who play an important part in providing the same high level of customer service right through to delivery.
We really appreciate your feedback and support!
Cousins Furniture Team
Staff helpful
7 de setembro de 2026
Resposta da Cousins Furniture
Thank you for your 4-star review! We’re pleased to hear that you found our staff helpful and that you had a positive experience with Cousins Furniture. We really appreciate your feedback and hope to welcome you back again soon.
Cousins Furniture Team
Cousins Dudley.
Simon who dealt with us was excellent going out of his way to drop off a missing colour swatch at our home, also allowed us to have loaned suite whilst awaiting ours. I don't think Cousins are at the cheaper end of furniture retailers but their furniture seems of top quality with a massive choice. Luckily was able to take advantage of the 30% discount offer that was on at the time.
It is let down hence 4 stars, as the lift is ancient with only the internal buttons working, the disabled toilet needs refurbishing, and the showroom roof is in need of repair.
13 de setembro de 2026
Resposta da Cousins Furniture
Thank you for taking the time to leave such detailed feedback and for your 4-star review. We’re delighted to hear that Simon went above and beyond to help you, from delivering the missing colour swatch to your home to arranging a loan suite while you waited for your new furniture.
We’re pleased that you found the quality, choice and value of our furniture to be worth the investment, and that you were able to take advantage of our 30% off offer.
We also appreciate your honest comments regarding the showroom facilities. We take feedback like this seriously and will ensure your comments are passed on to the relevant team for consideration.
We hope you enjoy your new furniture and look forward to welcoming you back to Cousins Dudley in the future.
Cousins Furniture Team
Resposta da Cousins Furniture
Thank you for your fantastic 5-star review! We’re delighted to hear that you found our team helpful and efficient. Providing friendly, knowledgeable customer service is something we take great pride in, and we really appreciate you taking the time to share your feedback.
We hope to welcome you back to Cousins Furniture again soon!
Cousins Furniture Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.