Great service with good communication about stock. Delivery was timely but some wood was damaged on arrival. It want make a difference to our project but it's a shame to receive damaged items.
A empresa respondeu
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Veja o que dizem as avaliações
Excellent customer service. Added more to my delivery last minute with no hassle. Guys who delivered my order on the 10th were very friendly and used the crane to put my load on the driveway with no i... Ver mais
A empresa respondeu
I placed an order online, and Ian contacted me to say it was ready for collection a few hours later. He was extremely helpful and put my order in my car for me. Next time I need anything, I will... Ver mais
A empresa respondeu
It was delivered when I was told it would be and the driver was very helpful in leaving it exactly where I wanted it of which I really appreciated . Items all in good order, the whole ordering process... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de madeira
- Loja "Faça Você Mesmo"
- Loja de Portas
- Loja de artigos para reforma residencial
- Serviço de Paisagismo
- Loja de artigos para paisagismo
Escrito pela empresa
Covers - your local timber & builders merchants suppliers. Here at Covers, we’ve been supplying builders merchants, trade customers, DIY enthusiasts and home renovators for more than 175 years. Today, our commitment to offering our customers knowledgeable, expert advice, backed up by a comprehensive selection of quality timber and building materials at competitive prices, remains our top priority. Browse our website and buy online or visit us in person at one of our fourteen depots across Sussex, Surrey, Hampshire and Kent.
Informações de contato
Quarry Lane, PO19 8PE, Chichester, Reino Unido
- 01243 791475
- enquiries@coversmerchants.co.uk
- www.coversmerchants.co.uk
4,7
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Covers Timber & Builders Merchants
Thank you Paul for this 5 STAR review. Really happy to hear you found everything was easy for you. Many thanks for your order. Ben
Really helpful staff (Andy) once online…
Really helpful staff (Andy) once online order submitted
26 de maio de 2026
Resposta da Covers Timber & Builders Merchants
Thank you Jeremy for this 5 star review and praise of Andy. I will make sure he is made aware of this. Many thanks, Ben
The website is very easy to navigate…
The website is very easy to navigate and the choice of different lengths really helps you save on waste as you can order to the length required (or just over).
Ultimately I would definitely recommend and use Covers Timber Merchants in the future
14 de maio de 2026
Resposta da Covers Timber & Builders Merchants
Thank you Dave for this glowing review of our online service. Glad to hear you found it easy to use. Many thanks for your order and many more to come. Ben
Ordered one day delivered the next👍👍
26 de maio de 2026
Resposta da Covers Timber & Builders Merchants
Thank you Rob this excellent review and 5 STAR rating. Many thanks for your order. Ben
Great phone service and delivery
26 de maio de 2026
Resposta da Covers Timber & Builders Merchants
Thank you for this brilliant review and 5 STAR rating. Many thanks, Ben
Paul A1 (one...) !!
Paul, at the Trade desk, was exceptionally helpful, sourcing and preparing for collection the same day.
Very much appreciated, and Covers at its best !!
29 de maio de 2026
Avaliação não solicitada
Resposta da Covers Timber & Builders Merchants
Thank you Peter for your review and praise of Paul. I will make sure he is made aware of this. Many thanks, Ben
The online click and collect was slow…
The online click and collect was slow and frustrating, waiting to be phoned back was the worst bit
We should be able to go straight to branch
When I did get it the staff at Aldershot were great
26 de maio de 2026
Resposta da Covers Timber & Builders Merchants
Hi Andrew. Thank you for your feedback – we’re sorry to hear the click and collect process felt slow and frustrating, particularly the delay waiting for a call back.
We appreciate your point about going straight to branch, and we’re reviewing how we can make this part of the service quicker and more straightforward for customers.
It’s great to hear the team at Aldershot looked after you once you were served – we’ll be sure to pass that on.
Thanks again for taking the time to share your experience. Many thanks, Ben
A professional and polite experience
A professional and polite experience. Thanks guys.
24 de maio de 2026
Resposta da Covers Timber & Builders Merchants
Thank you for this excellent 5 star review. Really appreciate your feedback and rating. Many thanks, Ben
Brilliant service given by Brad, very helpful with where to put the delivery, Thank-you John
The service was informed
1 de maio de 2026
Resposta da Covers Timber & Builders Merchants
Thank you John for this glowing review. I will make sure Brad is made aware of your kind words. Many thanks, Ben
Resposta da Covers Timber & Builders Merchants
Thank you for your review, Richard! We’re delighted to hear you received great customer service and that you’ve found the products to be consistent in quality. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
So easy to order online
So easy to order online, good prices and speedy collection available. Have used them a number of times for timber products.
23 de maio de 2026
Resposta da Covers Timber & Builders Merchants
Thank you for your review, Mat! We’re delighted to hear you find ordering online easy, the prices good, and the collection was speedy. It’s also great to know you’ve chosen us a number of times for your timber products.
We really appreciate your continued support and look forward to helping you again soon! Many thanks, Olivia.
Resposta da Covers Timber & Builders Merchants
Thank you Gary for taking the time to leave this review and high rating. Great to hear the service was all good. Many thanks, Ben
Resposta da Covers Timber & Builders Merchants
Thank you for this excellent review and rating. We really appreciate your feedback. Many thanks, Ben
Resposta da Covers Timber & Builders Merchants
Thank you for this brilliant review and rating. So happy to hear the team at Chichester was on top form. Many thanks for your order. Ben
Excellent service
11 de maio de 2026
Resposta da Covers Timber & Builders Merchants
Thank you Nick for your feedback and rating. Many thanks for your order. Ben
Easy to order on line
Easy to order on line
Communication from office was excellent
Delivery as agreed
Driver was excellent placing items as agreed
10 de maio de 2026
Resposta da Covers Timber & Builders Merchants
Thank you for your review, Martin! We’re pleased to hear you found ordering online easy, received excellent communication from the office, and that delivery arrived as agreed. It’s also great to know the driver placed the items exactly where requested.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
I ordered 9m of Planed All Round (PAR)…
I ordered 9m of Planed All Round (PAR) American White Oak 25 x 125mm SKU: 63684. It arrived with ends not cut square and each plank ended up measuring at 2.8m leaving me 600mm short overall. This was after confirmation on the phone that they could provide 3 x 3m lengths.
17 de maio de 2026
Resposta da Covers Timber & Builders Merchants
Hi. Thank you for your review. I am sorry to hear the order was not 100% correct. Please leave this with me and I will find out the best way we can resolve this. Many thanks, Ben
Placed my first order this week with…
Placed my first order this week with these guys for some feather edge boards . The whole process from ordering online , office communication and delivery was excellent.
18 de maio de 2026
Resposta da Covers Timber & Builders Merchants
Thank you for your fantastic review, Gavin! We’re delighted to hear that your first experience with us was excellent, from ordering online through to communication from the office and delivery.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Good communication
Good communication, good price and very efficient delivery driver.
18 de maio de 2026
Resposta da Covers Timber & Builders Merchants
Thank you for your review, Steve! We’re pleased to hear you were happy with the communication, pricing, and efficient delivery service. We really appreciate your feedback and look forward to helping you again soon! Thanks, Olivia.
Professional
Hi the staff were very professional and polite helpful great service thanks
18 de maio de 2026
Resposta da Covers Timber & Builders Merchants
Thank you for your review, Terry! We’re delighted to hear the team were professional, polite, and helpful, and that you received great service. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
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