This store has a great selection of artist supplies and their canvases are always available at great prices. I was served by Janey who despite being busy with a store full of customers, went out of... Ver mais
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Veja o que dizem as avaliações
Thought Janey was absolutely bang on with her customer service last Friday when we visited the store in Canterbury. I only went in for a pen and when I thought I might like to buy a huge canvas she wa... Ver mais
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Went to Canterbury Cowling & Wilcox today. Had help from both Lloyd and Jack. Lloyd helped me select the brushes and explained their differences. Introduced me on the new 'vinal' art techniques. Jac... Ver mais
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I’d put zero stars if possible. Slow as can be (blamed bank holiday over a week after bank holiday). Not all emails responded to and order eventually delivered with main item missing. Customer servi... Ver mais
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Detalhes da empresa
Escrito pela empresa
We've been supplying fine and graphic art materials since 1960. Our range includes art supplies from the world's leading brands, all at fantastic prices.
Informações de contato
Unit 7a, CT3 Business Park, Cooting Road, CT3 3DW, Aylesham, Reino Unido
- 01303 290550
- admin@cowlings.com
- www.cowlingandwilcox.com
4,3
Excelente
114 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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Easy to use website
Easy to use website. Great selection of products at reasonable prices. Ordered was delivered swiftly. Highly recommended
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Cowling & Wilcox
Thank you so much for your kind feedback! 😊 We’re really happy to hear you found our website easy to use and found what you needed. Thanks for the recommendation, we truly appreciate your support and hope to see you again soon.
Kind regards
Cowling & Wilcox
Disappointing
Order made on Tuesday, told 2-5 working days
Rang Friday to check the status of delivery. Told it hadn’t been dispatched so expect it on Monday.
Rang Monday and was told it was out of stock and their system shouldn’t have even allowed me to order it! Very nice lady dealt with me, extremely apologetic, offering a full refund - but unfortunately no item!
I always try to use local or small companies as I don’t like using Amazon unless it’s urgent but unfortunately I had to on this occasion and received one the next day !
19 de janeiro de 2026
Avaliação não solicitada
Resposta da Cowling & Wilcox
Thank you for taking the time to feed back.
Unfortunately, we have been experiencing an issue with this particular product, which has affected a small number of orders, including your own. All impacted customers have now been contacted and informed of the situation.
It appears that our system incorrectly indicated that stock was available when it was not physically in our warehouse. Rather than allowing us to adjust the stock levels accordingly, this error caused certain orders to become stuck in a processing loop.
I sincerely apologise that you were advised your order would arrive on Monday. I am unsure why this information was provided, as the order was not out for delivery at that time. It is possible there was some confusion and it was assumed the order would be dispatched on Monday, which would have been a reasonable assumption, but this was clearly not communicated accurately.
We do not want any customer to be left with a negative experience, and we fully acknowledge that we let you down on this occasion. I can confirm that the stock issue has now been corrected, and if you were willing to give us another opportunity, we would do everything possible to ensure a much better experience.
If you did want to give us a second chance, we'd also be happy to offer a 10% disocunt on your purchase regardless of the order value.
I lost £14 and hours of my life with this seller
I bought some fixative spray from Cowling and Wilcox via Amazon. It was very late to arrive, and when it did, it was wrapped in shabby, ill-fitting packaging - which meant the nozzle was smashed. When I tried to return it, Cowling and Wilcox told me I had to fund the return. They sent me a 'hazardous' materials sticker to put on the package (which incidentally, they did not attach to their parcel which they sent me). When I took the parcel back to the Post Office I was told that I would have to pay for a specialist courier to send the fixative back. Now I am stuck with a broken can, and have lost hours of my time and £14. And they sent the wrong can! I would avoid this seller at all costs.
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Cowling & Wilcox
Thank you for taking the time to feed this back to us.
We certainly do not want customers to experience issues with actioning a return whether that be through our own site or Amazon/eBay. I will speak to my team and look at the Amazon return policy to ensure this is the simplest procedure possible and investigate sending back hazardous items.
There can be hazard issues with fixatives as well as other spray cans as they are marked as flammable by couriers but there should still be a return process in place to assist with this.
We really want to help resolve this so if you can please contact us with your Amazon reference, we can provide a free return label that will work and issue a refund for the damaged item, or a replacement if you prefer?
Our contact is admin@cowlings.com
Kind regards
Cowling&Wilcox
Very very slow delivery despite best efforts of their customer service dept
5th NOV. 2nd EDIT. Oh dear, another fail. As a couple of items were out of stock, the ever helpful Megan agreed to send my order in 2 batches by 24hr Royal Mail, so I wouldn't have to wait for my whole order for the sake of the out of stock items. The first part of my order was despatched as promised, although it didnt quite make it within 24 hrs (not Cowling and Wilcox's fault). Then, yesterday I got notification that the 2nd part of my order was being delivered (we can only hope it is )by EVRI. I am beginning to wonder if I'll get it by Christmas at this rate!
Also of the four tubes of paint I have received, one tube was dented at the top and had leaked oil. Initially I thought this had occurred during transit, but on reflection I am not so sure, as the other tubes closely packed right alongside it are absolutely perfect)
So one star removed due to failures in the despatch dept.
Despite Megan's best efforts she is being let down by this organisation.
28/10 EDIT to update and add a star.
I emailed customer service who responded within less than 24hrs. They put a ticket and chase onto EVRI. Megan, C&W's excellent customer service advisor also asked me to advise her if the goods had not arrived by 30th . It didnt, and was still showing as in EVRI's depot since 23rd , so I replied to Megan to let her know. Megan has been terrific - she offered to send order again via next day Royal Mail or I could have a full refund. I opted for the order to be sent again, and within the hour Megan advised she had requested it be sent out today, and seconds later I had confirmation from their despatch dept.
Megan has been the most helpful customer services assistant I have come across in a long time -she has restored my trust in C&W - deserves a bonus or a raise, if her employers are reading this - Megan has saved you from losing a new customer. No mean feat when in my original review I had already decided to go elsewhere! Because of Megan alone, I have added a star to my rating - you can call it Megan's Star! If C&W use Royal Mail and ditch EVRI they would undoubtedly get a fourth star added.
This was my original 2 Star Review -
Ordered on 16th, not despatched until 21st (so much for the promise of aiming to despatch within 24 hrs, occasionally at most 1 - 2 days!) and has been sat in EVRI depot since - it is now midnight on 27th. So 11 days since order placed! It would have reached me quicker by pony and cart!
I regret placing a 2nd order with this company, so have chosen another supplier and have already placed more business with them.
28 de outubro de 2025
Avaliação não solicitada
Resposta da Cowling & Wilcox
Thank you for taking the time to feed back.
Firstly, we do sincerely apologise for any delays caused on our side relating to your delivery. We do always aim to dispatch orders as promptly as possible but clearly we let you down on this occasion.
If you'd be able to provide me with a name or order reference, I'll be happy to investigate the delivery with Evri and assist with getting this to you as soon as possible.
Our email is admin@cowlings.com
Kind regards
Cowling & Wilcox Team
Made me pay an extra £5 for…
Made me pay an extra £5 for delivery???? And they let me know this days AFTER i purchased it
2 de outubro de 2025
Avaliação não solicitada
Resposta da Cowling & Wilcox
Thank you for taking the time to share your feedback.
We’re sorry if the surcharge request came as a surprise. This charge is applied by our couriers when delivering orders of certain sizes or weights to specific postcodes, and unfortunately, it's not something we’re able to override.
As the surcharge depends on the final size, weight, and destination of the order, as well as the courier selected, we’re only able to calculate it once the order has been placed. This is why it’s not shown at checkout and is instead assessed manually by our team.
Your order was placed on the 29th and my colleague contacted you on the 30th to advise of the charge and how to proceed.
For full transparency, all details about potential surcharges are available on our Delivery Information page, which you can find linked at the bottom of our website.
If you have any questions, please feel free to reach out to our customer service on admin@cowlings.com
Tardy delivery
I’m only leaving a poor review for Cowling & Wilcox as this is the second time I’ve experienced slow shipping. I had placed the order Tuesday lunchtime and despite saying most orders are despatched within 24 hours. My order wasn’t sent out until last thing Thursday. This means I am not due to receive the order until Monday, nearly a week after ordering. It was a small order of items all in stock and the shipping charge of £4.50 should have ensured a quicker turnaround in my view. Luckily I no longer require any more of their branded Marker wallets, so I can go back to using Art Discount, who sell their Promarkers at a lower price and send orders out more quickly - get your act together!
23 de setembro de 2025
Avaliação não solicitada
Resposta da Cowling & Wilcox
Thank you for taking the time to review us and I'm so sorry you feel we let you down with our shipping. On regular orders which are not Next Day, we aim to ship within 1-3 days as we mention in our Delivery Info page. Normally, most orders are despatched within 24 hours. Unfortunately, on this occasion we took 2 days. So, not bad but not as quick as would like so sorry about that. I'm not sure you should have really mentioned one of our competitors in your review because we can't respond fairly to that as we don't have the full picture.
We're about to introduce a new Letterboxable service which will cost less than our standard £4.50 for smaller items such as marker pens. These will be expedited as they're easy to pack and so our shipping times should improve further.
Once again, thanks for your review. We always welcome all reviews to see when we can improve.
Dreadful company product I bought was substantially…
The product I bought was substantially substandard !!! And the Management at Cowling and Wilcox did not care at all …
I bought a large 90x70 cm canvas from their store in Canterbury.
They have signs in the shop saying these sizes may not be correct! Which in my case they were not as they were a couple of mm out !
That was not my problem!
My problem was the frame was twisted and it was only noticed when my framer put it in a try frame !!! It was 15mm out !!!
They were not in the least bothered and said what did I expect from their frames as they came from China and were geared towards student use !!!!!
Why should students work be undervalued?
As for myself I used this canvas in good faith and completed work that was to be framed and hung in a gallery!!
They did not care
I had to pay for the frame made to fit the sizes which was £150 and the salvage my work I had a further payment of £210 to make a special frame to accommodate the fault correctly !!
Either that or scrap my work.
I am furious with the “ sloppy shoulder “ attitude of the management!
These canvases should be checked for any unseen visible twists … it is unfair to sell any artist… substandard products whether they are a student or accomplished like myself !!!
I will never ever support this business again ever !!!!!!!!!!!!
31 de julho de 2025
Avaliação não solicitada
Resposta da Cowling & Wilcox
I have to totally disagree with you. We cared an awful lot. At one time, there were 7 of our team trying to help you out but you simply won't take "no" for an answer. We've offered to replace your canvas numerous times and help you choose another canvas. However, you seem to think it's fine to take no responsibility at all for your own actions. We take our business very seriously and do our best to check all products which we put out on display and send out online. However, we're only human as are our Suppliers and faulty products do sneak through the checks. This could have happened with any of our products, eg. brushes, paints, etc. and in this situation I'm afraid we rely on our customers to check if the product is fit for purpose and if not we will happily replace the product and apologise. However, you unfortunately went many steps further. You didn't check the canvas before not just starting but completing your painting for a gallery no less. You then took it to a framer who presumably finally noticed the issue with the canvas. All of this could have been avoided if you'd spent a little bit of time just making sure all of your tools were as expected especially considering how serious this piece of work was.
All of our canvases are of a very decent quality and we're very happy to put our name to them but their excellent price may give you a clue that they are mass-produced and so may need a little attention at times. If the work is very important like a commission we would always advise to invest in the best. This is true for all aspects of the job, eg. paints.
As I said, I can assure you we took your issue very seriously but I'm afraid I think you were being unfair expecting us to pay for the work needed to fix your project considering how far down the road you’d gone.
I, also, was pretty shocked that you wish us so much ill will and have been so rude to my staff suggesting you hope we go out of business and are replaced by a bubble tea shop.
Not very nice to have to listen to this as a family business who've been doing our best to keep our customers happy for over 60 years.
Ultimately, I have to protect my staff from your barrage of abuse.
I hope you can see our point of view and, of course, our offer to replace/refund your canvas is still very much available.
Kind regards
Guy Cowling
Great service
I’ve purchased more than one order from Cowling and Wilcox and can’t fault them. They’re one of the only places I’ve been able to find individual colour pencils of the type I wanted and have always delivered quickly and securely with the pencils packaged well rather than sent loose. I’ve also ordered soft pastels with an equally smooth delivery.
Will definitely place further orders in the future.
Thank you
21 de junho de 2025
Avaliação não solicitada
Resposta da Cowling & Wilcox
Thank you for your feedback!
We're so pleased that to hear that you've had such positive experiences with us and that you've been able to find the specific pencils and soft pastels you were looking for.
It's great to know that our packaging has kept your orders safe as we always strive to ensure materials arrive in perfect condition.
We truly appreciate your loyalty and look forward to serving you again in the future. Happy creating!
Kind regards,
Cowling & Wilcox
I had great service from Luke in the…
I had great service from Luke in the Canterbury shop. He was so nice and helpful on the phone that I drove straight over (35mins) to buy very many canvases in the sale.. he was so enthusiastic and it matched my excitement of getting such a good sale. He also helped me get them in the car.
11 de agosto de 2025
Avaliação não solicitada
Resposta da Cowling & Wilcox
Thank you for your lovely review!
We're happy to hear that Luke made such a positive impression — it’s wonderful that his enthusiasm and helpfulness made your visit worthwhile. We’ll be sure to pass on your kind words to him!
Hope to see you again soon, and happy creating with all those canvases! 🎨
Kind regards
Cowling & Wilcox
Brilliant service and advice from Lily…
Brilliant service and advice from Lily and Summer last weekend at the canterbury shop.
I love to go to this shop and travel from far to get there as they always have such great choice and always provide such nice service and advice.
Simply Love it!
Will be back again.
Thank you
9 de agosto de 2025
Avaliação não solicitada
Resposta da Cowling & Wilcox
Thank you so much for your review!
We’re thrilled to hear that Lily and Summer provided you with such brilliant service and advice during your visit to our Canterbury shop.
It means a lot to us that you travel from afar to shop with us and we can't wait to welcome you back again soon.
Thank you again for your continued support!
Cowling & Wilcox
Expert art advice/guidance from Jack
St George's St, Canterbury branch is my go-to art shop because I always receive specific help in choosing the correct art equipment for me. There is no up-selling just to get a sale. Today I was served by Jack who gave me such a clear explanation about how a 'master study' is a useful teaching strategy. You can't look that up yourself if you don't know the term. Excellent!
30 de maio de 2025
Avaliação não solicitada
Resposta da Cowling & Wilcox
Thank you for your feedback.
We're happy to hear that the Canterbury continues to be your go-to art shop and that Jack was able to provide the support you needed. I will be sure to pass your comments along to Jack and the team!
We hope to see you again soon 😊
Cowling & Wilcox
Excellent service
First-class service from Michela, Jack & Janey. Many thanks.
27 de fevereiro de 2025
Avaliação não solicitada
Resposta da Cowling & Wilcox
Thank you for your feedback.
We're so pleased you enjoyed your visit to Store and I know Janey and the team really value their customer service so will be equally as pleased when I share this with them! We look forward to seeing you again.
Kind regards
Cowling & Wilcox
package(3 oil stick 1 tube of paint)…
package(3 oil stick 1 tube of paint) very late
very poor communication and current status of package
I made the order on the 18th of feb
now on the 26th of feb the order status in the my account section is still "new order" the same status as the day of the order.
I have cancelled the order via a phone call
a great plus customer service answered the phone and promptly started the process... hopefully this coming part of getting the money back is expedited quickly. I was Refund was done in good time
26 de fevereiro de 2025
Avaliação não solicitada
Resposta da Cowling & Wilcox
Thank you for taking the time to feed back about your experience.
Firstly, we do sincerely apologise in the delay in dispatching your order to you! This delay is following some staffing and technical issues which is unusual for us but please be assured we are doing everything we can to dispatch customers orders as quickly as possible as well as sending everything on the fastest available service.
I am glad you had a good experience on the phone and our team were able to assist with your cancellation although we do sincerely hope you return to us in future.
If we can do anything to help, please let us know.
Kind regards
Cowling & Wilcox
** Update 07/03/25 **
Just to let you know, we've now fixed all of our temporary issues and are now back to our normal despatch rates of within 48 hours. In fact, we're currently shipping same day.
Once again, we do aplogise for our short term issues we had which affected your order.
Kind regards
Cowling & Wilcox
Although there was a slight delay with…
Although there was a slight delay with my order,hence 4 stars not 5 stars,my email was dealt with promptly(same day) and I received my paints the following day.Really happy with the company and I will definitely use them again.
25 de fevereiro de 2025
Avaliação não solicitada
Resposta da Cowling & Wilcox
Thank you for your feedback!
We are glad that your message was dealt with quickly and efficiently, I will be sure to pass this along to the team as well.
With regards to the delay, we do sincerely apologise! This is unusual for us and we are doing everything we can currently to dispatch orders as promptly as possible.
We do hope to see you again and if you need anything, please let us know and we'll be happy to help.
Kind regards
Cowling & Wilcox
Excellent and knowledgable service
I visited the Canterbury store. Excellent and knowledgable service, great range of products and good value for money.
16 de fevereiro de 2025
Avaliação não solicitada
Resposta da Cowling & Wilcox
Thank you for taking the time to feed back regarding your experience!
I was unsure if you visited one of our Stores or if your experience was online with our team at Head Office so if you'd like to let me know if this was a branch, I'd be happy to pass your feed back along to their team as well.
Have a lovely day,
Cowling & Wilcox
Terrible service
Terrible service, placed an order 9 days ago and still not received, called on day 5 as they advise and was promised it would be delivered next business working day, another 4 days later and still not received. Can now only get to an answer phone and nobody calls back. Website won’t allow me to log back in and no way of tracking. If I ever get a call back I will be requesting a refund and will not use this company again. Shame as I was looking for a new reliable supplier for my business after being let down by another, it’s safe to say I haven’t found one!.
10 de fevereiro de 2025
Avaliação não solicitada
Resposta da Cowling & Wilcox
Thank you for tking the time to review us. I'm so sorry we've let you down so badly on this occasion. I can assure you w're normally very good at what we do but we've had a bit of a perfect storm recently with sickness and a huge spike in sales. So, unusually, we're some what behind in sending out orders. However, we're now catching up as we've brought in new people temporarily to clear the backlog. Our customer service, however, is very attentive so I'm surprised you're having issues with phonecalls and responses. Can you please send me your Order Number so we can expedite your order for you. Please either reply to this message or contact us directly at admin@cowlings.com or 01303 290550. Once again, I'm so sorry for this temporary issue and I can assure you normally we're very good at what we do. Kind regards, Guy.
Truly incredible customer service
Megan was so helpful and patient with me as I struggled to build an easel I had purchased online. They couldn't have been more attentive and conscientious. Really exceptional customer service - thank you so much! :)
28 de maio de 2024
Avaliação não solicitada
Resposta da Cowling & Wilcox
Thank you for your feedback!
We are so happy that this got resolved for you, I know Megan and the team have built some display easels in their time so definitely understand that questions can arise when assembling at home. We're always happy to help so do let us know if you need anything further!
Kindest regards
Cowling & Wilcox
Unreliable long delivery better off…
Unreliable long delivery better off going somewhere else if your reading this dont even bother. Been 4 days and they haven’t even dispatched it. Walk into a art store or go to another actual reliable art supplier online do not recommend to anyone. First time buying from here and never again
8 de fevereiro de 2025
Avaliação não solicitada
Resposta da Cowling & Wilcox
Thank you for your feedback.
We do apologise that this order did not leave us as promptly as we would have liked! It's certainly not our intention to delay orders being dispatched or leave any customers with a negative experience, especially on their first order with ourselves. We do advise at the checkout stage to allow 2-5 working days however, we would always prefer to dispatch orders as promptly as possible.
I can see that your order was dispatched today on a tracked 24 service with Royal Mail. If you did need any updates on this please do contact our team on admin@cowlings.com and they'll be happy to help.
We do hope you order from us again in future so that we can change your mind about our company and the service we can offer.
Kindest regards
Cowling & Wilcox
Summer and her colleagues were very…
Summer and her colleagues were very helpful, helped me find what I needed and more
9 de fevereiro de 2025
Avaliação não solicitada
Resposta da Cowling & Wilcox
Thank you for your feedback!
This has been passed along to the Store and Summer who were so pleased with your comments. This is exactly the experience we want customers to have in Store and it's great to hear that they helped you find what you needed.
We hope to see you again soon!
Kind regards
Cowling & Wilcox
Great Online Service from Megan
I had an issue with delivery and the help I received from Megan was exceptionally good!
Thanks!
7 de fevereiro de 2025
Avaliação não solicitada
Resposta da Cowling & Wilcox
Thank you for your feed back!
We have passed this along to Megan in Head Office who was very happy to hear you had such a good experience and that this got resolved for you. Issues with deliveries are never ideal but it's great to hear that our team are being helpful and supportive to correct these where needed.
Please do not hesitate to contact her or the team if you did need anything further with this, or a future order.
Have a lovely rest of your day,
The Cowling & Wilcox Team
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