Nathy et l'équipe d'expédition de Robot Shop Canada ont été d'une aide précieuse pour bien comprendre les caractéristiques des produits que je souhaitais acheter ! Plusieurs échanges de courriels ont... Ver mais
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Veja o que dizem as avaliações
Hice un pedido que tuve que devolver. La devolucion fue un suplicio, a dia de hoy todavia no han querido recepcionar la devolucion. Por cierto, el envio de las devoluciones las pagas tú!!! No volver... Ver mais
A empresa respondeu
Sehr guter Kundenservice. Ich habe dort einen Litter Robot gekauft. Als dieser nach zwei Jahren plötzlich defekt war wurde im Forum online von einem der Experten anhand von Videos und Bilder das Probl... Ver mais
Je demande gentiment s’il n’y a pas un coupon qui traine sur twitter je me retrouve avec ce commentaire limite : We unfortunately do not offer coupon based on order amounts. However, if not done alre... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
RobotShop, the World's Leading Source for Personal and Professional Robot Technology. Here you will find personal robots, professional robots, robot toys, robot kits and robot parts for building your own robots. Founded in 2003, we specialize in robotics technology and offer a wide range of products and services in this sector. We operate globally and our head office is located in Mirabel, Quebec, Canada. Our mission At RobotShop, our mission is to put robotics at your service! Our vision At RobotShop, our vision is to be the world's leading source of robotics technology that positively impacts our lives. We strongly believe that robotics can improve our lives, improve our environment and the world we live in; even improve the human race itself. It begins with robotics in education, then robotics in our homes, in all services and all industries, underwater, in the field, in the air, in space and even inside our bodies. Robotics is everywhere and all sciences lead to better technologies and better robots: better humans. We, the RobotShop Team, are at the beginning of the innovation chain; we are the ones making this technology available to individuals worldwide. In every box that we ship, in every piece of technology that we develop or help develop, there is something that helps increase the pleasure, knowledge, liberty or security of a human being.
Informações de contato
Estados Unidos
- 450-420-1446
- support@robotshop.com
- www.robotshop.com
3,5
Bom
479 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great Support - Order Cancellation
Unfortunately, due to shipping/stock misunderstanding I had to cancel an order with RobotShop. I requested a cancellation per email, and they responded immediately within the same business day, and they were very kind and professional.
15 de julho de 2026
Avaliação não solicitada
Hice un pedido que tuve que devolver, devolucion horrible
Hice un pedido que tuve que devolver. La devolucion fue un suplicio, a dia de hoy todavia no han querido recepcionar la devolucion.
Por cierto, el envio de las devoluciones las pagas tú!!!
No volveré a comprar nada, se desentienden de todo, mucho morro....
26 de junho de 2026
Avaliação não solicitada
Resposta da RobotShop
Estimado Javier,
Gracias por compartir sus comentarios y por proporcionar la información de seguimiento del envío de devolución a nuestro almacén en los Países Bajos.
Tras revisar los detalles de seguimiento de PostNL que usted facilitó, parece que se realizó un intento de entrega fuera del horario de funcionamiento de nuestro almacén, cuando las instalaciones estaban cerradas. El seguimiento también indica que el paquete se encuentra actualmente disponible para recogida.
Como dirección comercial, no podemos organizar la recogida personal de envíos en las instalaciones del transportista, ya que todas las devoluciones entrantes deben entregarse directamente en nuestro almacén durante el horario laboral, de acuerdo con los procedimientos estándar del transportista.
También nos hemos puesto en contacto con el transportista para aclarar la situación; sin embargo, tenga en cuenta que solo el transportista tiene la autoridad para actualizar las instrucciones de entrega o reintentar los intentos de entrega.
Le rogamos que contacte directamente a PostNL para organizar la reentrega o la liberación del paquete, de modo que pueda ser devuelto correctamente a nuestro almacén y procesado en consecuencia.
Gracias por su comprensión y cooperación.
Atentamente,
Super service de Nathy et l'équipe !
Nathy et l'équipe d'expédition de Robot Shop Canada ont été d'une aide précieuse pour bien comprendre les caractéristiques des produits que je souhaitais acheter ! Plusieurs échanges de courriels ont été nécessaire pour bien confirmer les specs du produit et l'équipe a su répondre à mes questions rapidement et de manière toujours sympathique ! Bravo et merci Robot Shop !
4 de junho de 2026
Avaliação não solicitada
Resposta da RobotShop
Bonjour,
Un grand merci pour votre superbe commentaire et pour avoir pris le temps de partager votre expérience 😊
Nous sommes ravis d’apprendre que Nathy ainsi que l’équipe RobotShop Canada ont pu vous accompagner efficacement dans le choix de vos produits et vous aider à bien comprendre les spécifications techniques. C’est toujours un plaisir de pouvoir répondre rapidement et de manière claire à vos questions afin de vous guider dans vos décisions.
Votre retour positif est très apprécié par toute l’équipe et nous motive à continuer d’offrir un service attentif, réactif et convivial.
Encore merci pour votre confiance et votre soutien !
Bien cordialement,
Really bad customer service
Really bad customer service. Basically, don't do return.
10 de junho de 2026
Avaliação não solicitada
Resposta da RobotShop
Dear Jean-Sébastien Binette,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and regret that you feel this way.
We have carefully reviewed our support ticket history and client records using your name and were unfortunately unable to locate any associated account, order, or return request linked to your details. Because of this, we are not currently able to identify the situation you are referring to.
We would sincerely appreciate the opportunity to investigate this further and understand what may have gone wrong. Could you please send a support ticket to support@robotshop.com with the subject line “Trustpilot Review” and include any relevant information, such as:
Order number (if available)
Email address used for the purchase
Any return or support case details
This will allow us to review your case thoroughly and ensure it is handled correctly.
For your reference, our return policy can be found here:
https://ca.robotshop.com/policies/terms-of-service#Returns
We take customer feedback very seriously and would greatly appreciate the chance to resolve this properly with you.
Kind regards,
RobotShop Support Team
Buyer
We bought SLAMTEC LPX-E3P3 and LiDAR-Lite 3 Laser Rangefinder High Performance (LLV3HP) back to Apr 2024, the products work very well and customer service was very good
29 de maio de 2026
Resposta da RobotShop
Thank you for your wonderful 5-star review!
We are delighted to hear that the SLAMTEC LPX-E3P3 and the LiDAR-Lite 3 Laser Rangefinder High Performance (LLV3HP) have been performing well since your purchase in April 2024.
It is also great to know that you were pleased with the customer service you received. Providing quality products and excellent support is always our goal, and feedback like yours is truly appreciated.
Thank you for choosing RobotShop. We look forward to assisting you with your future robotics projects and technology needs.
Kind regards,
Resposta da RobotShop
Thank you very much for your kind review!
We are glad to hear that you are happy with our product selection, pricing, and fast delivery. Your feedback means a lot to us and is truly appreciated.
We look forward to serving you again soon!
Kind regards,
Resposta da RobotShop
Thank you very much for your 5-star review!
We are delighted to hear that you were pleased with the quality of the product and the fast delivery. Your feedback is greatly appreciated and helps us continue providing the best possible experience to our customers.
We look forward to serving you again in the future!
Kind regards,
incredibly stressful and complicated return process
Ultimately resolved, but an incredibly stressful and complicated return process
Buying from XiaoR GEEK through RobotShop was fine, but the return process was a disaster. I was directed to mail the item back to China, where it sat in customs for weeks. The vendor expected me to navigate international customs fees using an unsecure EMS website and WeChat.
It took over two months, intervention from RobotShop support, and an immense amount of personal follow-up to get this resolved. The vendor eventually admitted they gave me the wrong warehouse address (it should have gone to a US location) and that an internal employee departure caused them to drop the ball.
To their credit, their management team eventually stepped in, apologized sincerely, and issued a full refund without deducting any additional shipping or customs penalties. This excludes, however, the USPS cost of $120 to initially ship the item to China. They made it right in the end, but the hoops you have to jump through as an international buyer are not worth the stress.
20 de maio de 2026
Avaliação não solicitada
Resposta da RobotShop
Dear Joanna,
Thank you for taking the time to share your detailed feedback.
First and foremost, we sincerely apologize for the disappointment and stress caused throughout this return process. We fully understand how frustrating and time-consuming this situation must have been for you, especially with the complications surrounding international customs handling and the incorrect warehouse instructions initially provided.
As you mentioned, this particular product was fulfilled, shipped, and supported directly by one of our Marketplace Vendors, and we truly appreciate your patience while we worked together with their management team toward a resolution. We also appreciate your acknowledgment that the Vendor ultimately stepped in, accepted responsibility for the warehouse error and internal communication issues, and proceeded with a full refund resolution.
That said, we absolutely recognize that the overall experience and the amount of follow-up required from your side did not meet the level of service we strive to provide to our customers.
Please know that your comments have been shared internally and with the Marketplace Vendor directly, as situations like this help reinforce the importance of clearer return procedures, accurate warehouse routing, and more proactive communication for international customers.
We truly appreciate your patience, understanding, and the opportunity to help bring this matter to a conclusion.
Kind regards,
Resposta da RobotShop
Grazie mille per la tua recensione a 5 stelle!
Siamo davvero felici di sapere che hai avuto un’ottima esperienza con il nostro servizio clienti. Il tuo feedback è molto apprezzato e ci motiva a continuare a offrire sempre il miglior supporto possibile.
Rimaniamo a tua disposizione per qualsiasi ulteriore necessità.
Cordiali saluti,
Great customer service
Purchasing items is so easy and great communication to my orders.
I ordered the wrong part by mistake and the team were very helpful in resolving this for me
10 de abril de 2026
Avaliação não solicitada
Great service
Customers service was prompt and helpful. Great pricing and reliability.
6 de abril de 2026
Avaliação não solicitada
Resposta da RobotShop
Thank you for your kind words! We’re delighted to hear that you had a positive experience with our customer service, pricing, and reliability.
Your feedback truly means a lot to us, and we look forward to assisting you again in the future.
Kind regards,
RobotShop Team
Fraudulent inventory reporting
I ordered a product from them and paid a premium precisely because they claimed to have 400+ units in stock and I didn't want to wait 4-6 weeks for a Chinese supplier. However this local inventory claim was false and they shipped from China anyways. The support staff was rude and unhelpful so I had to activate my credit card companies anti-fraud protection and have reported them to the consumer protection board. Their support rep responded to my complaint with low resolution screenshots of walls of text that were illegible. I am not accusing this company of violating their own terms of service, I am accusing them of violating the criminal code. They don't seem to be able to understand that lying to customers is fraud.
23 de março de 2026
Avaliação não solicitada
Resposta da RobotShop
We take allegations of fraud very seriously and want to address this clearly.
The product you purchased was accurately listed as being fulfilled, DDP shipped, and supported by one of our Marketplace Vendors. Our Marketplace Vendors have full control over updating their inventory through their vendor portals, and all fulfillment and shipping details come directly from them. The shipping of your order was processed within the 3 business days indicated on our site, and tracking information was provided once the order was processed.
https://ca.robotshop.com/policies/shipping-policy
At no point did our team intentionally misrepresent inventory or shipment origin. Our support communications were intended to provide clear guidance regarding your order, and we strongly disagree with any suggestion that our actions constitute fraud or violate the law.
We are committed to transparency, professionalism, and compliance with all legal and industry standards. We remain available to assist you directly if you wish to discuss this matter further.
Veronica has been ABSOLUTELY AMAZING…
Veronica has been ABSOLUTELY AMAZING AND PERFECT. She's truly a VERY PROFESSIONAL REPRESENTATIVE 👏 of her organization. She has always been very helpful and responsive with all of my emails and questions. VERONICA IS AGAIN; ABSOLUTELY AMAZING 👏 👍🏻💯✅️‼️
11 de março de 2026
Avaliação não solicitada
Resposta da RobotShop
WOW! Thank you so much for the incredible shout-out to Veronica!
Thank you for being such a fantastic customer and for taking the time to celebrate Veronica’s hard work. We’re lucky to have you in the RobotShop community! 👏💯
I am a semi retired mechanical…
I am a semi retired mechanical designer. I have used CAD for decades and have sent hundreds and hundreds of drawings with electronic files in for CNC production. Until now however I have never been directly involved with CNC machinery but I am very excited to CNC some of my own parts with the Shapeoko 5.1 Pro router from Robotshop! Their customer service is excellent and I am looking forward to learning CNC with their enthusiastic and experienced assistance!
6 de março de 2026
Avaliação não solicitada
Resposta da RobotShop
Thank you so much for your wonderful review! We’re thrilled to hear that you’re excited to get started with your Shapeoko 5.1 Pro Router and that our team could provide helpful support. Your enthusiasm for learning CNC is inspiring, and we’re always here to assist you as you bring your designs to life.
Best regards,
Excellent experience – professional and reliable Company
I am very satisfied with my experience with RobotShop. Communication was professional, clear, and responsive throughout, and the customer support team handled my case with genuine care and accountability.
The product arrived exactly as described, well packaged, and in perfect working condition. It is clear that RobotShop works with quality suppliers and takes product integrity seriously. Their support after delivery was also excellent, showing a strong commitment to customer satisfaction rather than just completing a sale.
Overall, RobotShop comes across as a serious, trustworthy company that stands behind its products and customers. I would confidently recommend them and would not hesitate to order from them again.
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da RobotShop
Thank you so much for taking the time to share such a comprehensive review! We are thrilled to hear that you had an excellent experience from start to finish.
At RobotShop, we believe that the relationship with our customers truly begins after the package is delivered. Hearing that our support team handled your case with genuine care and accountability is the best compliment we could receive. We take great pride in vetting our suppliers to ensure that every product, from the simplest sensor to the most complex robot, reaches you in perfect working condition.
Your recommendation means the world to us, and we look forward to being your reliable partner for your future tech and robotics needs!
Best regards,
The RobotShop Team
Quick response and clear, reliable communication
Very good service and clear communication. I received a quick response to my inquiry and confirmation that the order has been shipped.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da RobotShop
Thank you very much for your kind feedback! We’re glad to hear that you appreciated the quick response and clear communication. Ensuring a smooth and reliable experience for our customers is always our priority. We truly appreciate your support and look forward to assisting you again in the future.
Affordable and good quality ROV components
Affordable, they ROV components are the same than Blue rov sparws but much cheaper.
I bought many components and I am completely satisfied for quality and prices very convenient
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da RobotShop
Thank you, MANUKA, for your fantastic feedback! We’re very happy to hear that you are satisfied with the quality, pricing, and value of our ROV components. Providing reliable products at competitive prices is very important to us. We truly appreciate your support and look forward to serving you again in the future.
Great head of customer services…
The head of customer services (Veronica) was prompt with replies to my emailed questions and was a great help in sorting out a small issue that had arisen with the order. This was dealt with extremely professionally and to better than my satisfaction and I would gladly do business with RobotShop in the future.
29 de janeiro de 2026
Avaliação não solicitada
Resposta da RobotShop
Hi Mike,
Thank you very much for taking the time to share your experience and for your kind words. I’m truly glad to hear that we were able to resolve the issue to your satisfaction and that you felt supported throughout the process.
Your feedback means a great deal to us, and we sincerely appreciate your trust in RobotShop. We look forward to assisting you again in the future.
Kind regards,
I am extremely disappointed with my…
I am extremely disappointed with my experience purchasing a premium product from RobotShop.
After spending nearly £1,000 on a Litter-Robot, I discovered after the purchase that buying through RobotShop places the customer at a significant disadvantage compared to buying directly from the manufacturer. The extended warranty offered by RobotShop is more expensive, offers worse coverage, and does not include free shipping for warranty repairs — unlike the manufacturer’s plan.
Despite RobotShop being an authorized distributor, customers are effectively penalized for purchasing through them. When I raised this concern, RobotShop refused to improve the warranty terms or offer any reasonable goodwill solution. The only option provided was to return the unit — at my own expense — even though the product had been used normally as intended.
This level of customer care is unacceptable for such an expensive, premium product. Important differences in warranty coverage were not made clear at the time of purchase, leaving customers to discover the downsides only afterward.
I would strongly advise potential buyers to purchase directly from the manufacturer and avoid RobotShop if you care about fair warranty terms and customer protection.
22 de janeiro de 2026
Avaliação não solicitada
Resposta da RobotShop
Dear Agnieszka,
Thank you for taking the time to clearly outline your concerns. We understand your disappointment, especially given the premium nature of the product and the importance of warranty coverage in your purchasing decision.
RobotShop is an authorized distributor, and products purchased through us are covered under RobotShop’s warranty terms, which differ from those offered when purchasing directly from the manufacturer. While both options provide valid coverage, the scope, pricing, and services included—such as shipping for warranty-related claims—are structured differently and managed separately by each party.
We appreciate your feedback regarding transparency, and we recognize how discovering these differences after purchase can be disappointing. At this time, however, we are unable to modify the extended warranty terms or match the manufacturer’s program, as our warranty offerings are administered independently.
Should you prefer not to proceed under the applicable warranty terms, a return remains available in accordance with our return policy. As outlined, return shipping costs would apply.
We genuinely appreciate you sharing your perspective, and we remain available should you wish to proceed with one of the available options or require further clarification.
Kind regards,
Daar gaan we weer…
Daar gaan we weer…
En waarschijnlijk zal ik om dit te moeten oplossen weer bijna €160,- moeten gaan betalen aan materialen.
Nog geen 2 maanden voor €160,- aan onderdelen gekocht en weer doet de litter robot (automatische kattenbak) het niet fatsoenlijk.
Nu draait de kattenbak niet goed door. Hij gaat een stukje en dan stopt hij weer. Dus ipv van dat hij ineens de kattenbak leegt. Doet hij er een aantal minuten door waardoor soms de katten ervoor hun behoefte doen.
Maar zoals dit bedrijf het altijd aanpakt, veel geld neerleggen voor reparatie en dan helpen we je half…
En ze hebben nog nooit gehoord van Nederlandse Burgerlijk Wetboek inzake non-conformiteit (artikel 7:17) gehoord.
Dus bedenk je goed voordat je hier iets koopt!
11 de janeiro de 2026
Avaliação não solicitada
Resposta da RobotShop
Hallo,
Het spijt ons zeer om te horen over de problemen die u ervaart met uw Litter-Robot. We begrijpen hoe teleurstellend het kan zijn wanneer een product niet naar verwachting werkt, vooral nadat u recent vervangende onderdelen heeft aangeschaft.
Als wereldwijd online distributeur is het voor ons moeilijk om de specifieke bestelling en het account te achterhalen dat bij deze review hoort. Om ons te helpen dit te onderzoeken en de best mogelijke ondersteuning te bieden, verzoeken wij u vriendelijk om contact op te nemen met ons ondersteuningsteam via support@robotshop.com
en uw bestelgegevens door te geven.
Ons doel is om al onze klanten volledig en eerlijk te helpen, en we willen graag met u samenwerken om dit probleem zo snel mogelijk op te lossen.
Dank u voor uw begrip,
RobotShop Marketplace Team
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