This store has a great selection of artist supplies and their canvases are always available at great prices. I was served by Janey who despite being busy with a store full of customers, went out of... Ver mais
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Thought Janey was absolutely bang on with her customer service last Friday when we visited the store in Canterbury. I only went in for a pen and when I thought I might like to buy a huge canvas she wa... Ver mais
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Went to Canterbury Cowling & Wilcox today. Had help from both Lloyd and Jack. Lloyd helped me select the brushes and explained their differences. Introduced me on the new 'vinal' art techniques. Jac... Ver mais
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I’d put zero stars if possible. Slow as can be (blamed bank holiday over a week after bank holiday). Not all emails responded to and order eventually delivered with main item missing. Customer servi... Ver mais
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Detalhes da empresa
Escrito pela empresa
We've been supplying fine and graphic art materials since 1960. Our range includes art supplies from the world's leading brands, all at fantastic prices.
Informações de contato
Unit 7a, CT3 Business Park, Cooting Road, CT3 3DW, Aylesham, Reino Unido
- 01303 290550
- admin@cowlings.com
- www.cowlingandwilcox.com
4,3
Excelente
114 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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Excellent service …
Have to write and say what excellent Customer service and postal service I have received from them. Panicked a bit when had paid extra for next day delivery after tracking parcel on same day as order and carrier showed a date 4 days later . Rang Cowling and a very nice Gentleman looked up my order and explained carrier always put that but would be changed when on the van. It was ,received it the next day ,beautifully packed and exactly what i wanted, thank you
30 de agosto de 2021
Avaliação não solicitada
Allowed me to learn with decent paints :)
I have been using cheap paints as I didn’t know any different and wondered why my paintings were so terrible, I went onto this site and they had a sale on Winsor Newton acrylics which enabled me to start to build the whole collection of WN paints, there is a vast difference between budget paints and slightly more expensive , I find following tutorials easier with decent paint , I’m a learner ,postage and delivery super fast and I will be using this company from now on for all my art needs thank you for such fast service.
19 de junho de 2021
Avaliação não solicitada
Artists Materials at Sensible Prices
I was very saddened to read some negative reviews for the company especially as I had first rate experience with them ! From ordering to receiving it went very well indeed.
The connection I had by email was so prompt, so I’m looking forward to more purchases in future.
Thank you Cowling and Wilcox ✨🌟🌟🌟🌟🌟✨
17 de março de 2021
Avaliação não solicitada
Great service
Great correspondence and friendly service. Responded to my emails very quickly and ensured my items arrived safely.
1 de março de 2021
Avaliação não solicitada
Bad experience!
One week ago ordering and my items hasn't even been shipped. No info, no email address for contact, and I am still waiting. Not happy!!!!
19 de fevereiro de 2021
Avaliação não solicitada
Resposta da Cowling & Wilcox
Thank you for your review.
I am sorry to hear that you received no notifications regarding your order and that you were left with a negative experience! This certainly isn't what we want customers to go through when ordering any products from ourselves.
Our website does send out automatic emails with an invoice and again once the order is dispatched but this could have meant that these ended up in your junk/spam folders so might not have been seen or it could have been a glitch on our side of things which isn't acceptable as customers need to be given updates on where their products are.
I am hoping you received your order in good condition but if you wanted to follow up on this or relay any additional information, please don't hesitate to contact our customer service team at admin@cowlings.com
Kind regards
Cowling&Wilcox
AVOID THESE SCAM ARTISTS
This company are scam artists, we never recieved a £50 order as royal mail delivered to a non secure location and as such we never took ownership of our parcel.
We have cctv footage of us not recieving the parcel, and we have contacted royal mail directly - the latter we had to do to understand what had happened even though this is THEIR JOB as per trading standards.
But despite all of this they refused to refund us or resend the parcel. If you have ANY issues with delivery you will recieve a) no help b) rude customer service and c) no refund.
We're now in the process of going through trading standards.
Edit.. its taken your company 2 years to reply and none of what you said is true. Please read our experience with your rubbish company and compare vs what you said should happen. Re returning to use you lol no, your companies customer service were rude and not willing to help hence the effort we had to spend with the bank to get our refund. We haven't shopped with you since.
18 de fevereiro de 2021
Avaliação não solicitada
Resposta da Cowling & Wilcox
Thank you for taking the time to leave us your review.
I am sorry to hear that you didn't receive your order from us, as a team we do what we can to relay information to the couriers to ensure customers get their orders quickly and in good condition so I was unhappy to hear your order was left in an undisclosed location.
I want to reassure you that when a customer cannot locate their order, our team will do what they can to speak with the couriers and locate this. We will also action alternative resolutions if needed as we do not want customers being left without an order if there was no proof of delivery from the couriers tracking.
Even when investigating where parcels have been delivered, we still set a standard for our team to speak to customers in a polite and helpful manner so to hear you experienced rude customer service when chasing your order is also not acceptable and please accept our apologies for this.
We do hope that you order from us again as we don't want you being left with such a negative experience and if you do want to follow up on this or have any other questions, please contact our customer service on admin@cowlings.com
Kind regards
Cowling&Wilcox
Hi Craig,
Unfortunately, this Trust Pilot account was not created by ourselves and until now we have been dealing with reviews on another platform, please know if we had known of this accounts existence we would have gotten back to you much sooner in hopes of resolving this.
We did have a different team back in 2021 for customer service and so I cannot speak to them directly about how your order was handled and how you were treated so all I can do is sincerely apologise for the experience you had and assure you that our team now are held to a high standard of customer care.
We do chase deliveries when they are not received by customers whether that be Royal Mail, DHL or DPD and get as much information as possible to help locate peoples goods and as advised, we will offer alternative resolutions if needed.
I am sorry again that your order was not received at the time as well as any inconvenience caused by the staff you spoke to.
Kind regards
Cowling & Wilcox
Terrible service
Terrible service. I placed an order a week ago with next day delivery. They sent me tracking details that are not valid and I never received my order. I messaged them 3 times now and I have not received a reply yet. I will claim a cashback from my bank and I will never order again from them.
17 de fevereiro de 2021
Avaliação não solicitada
Resposta da Cowling & Wilcox
Thank you for your review.
I am sorry that you had such a negative experience when ordering from ourselves, from the delivery not arriving as well as the lack of communication from our team.
Looking back at your order history I can see a refund was actioned on this order but this should have been made clear to you through either a phone call or response from a member of our Customer Service.
Please know that any emails or messages we receive are answered in as timely as manner as possible and this is why I am so disappointing to see that this wasn't the case with your concerns at the time.
We really hope that you return to us as a customer as we don't want you to be left with a bad experience and if you wanted any additional information relating to your refund, please let us know.
Kind regards
Cowling&Wilcox
Terrible
Terrible
Order not sent so I messaged them asking when it would be despatched
No reply
Next day I sent an email asking to cancel
No reply
Having to open a case with PayPal to get my money back
Edit. I posted this in January 2021 and they responded in October 2023. Kind of reinforces the point I was making.
20 de janeiro de 2021
Avaliação não solicitada
Resposta da Cowling & Wilcox
Thank you for taking time to leave us your review.
I was upset to read this as we aim to answer all emails, calls and messages in as timely a manner as possible, there should never be a message that goes unanswered and to hear that yours were is extremely disappointing.
Please know that although I cannot speak for the team members at the time, this is not the standard we set for our Customer Service and if you were to message us via our chat feature or direct email, this would be answered and help would have been offered whether that be to cancel or check an order has been dispatched.
Please accept our sincere apologies that you did not receive an answer back relating to this query and if you did want to follow anything up or give us any further information, please let us know on admin@cowlings.com
Kind regards
Cowling&Wilcox
Hi Mark,
Unfortunately, we were not aware of this Trust Pilot account as we did not create it and until now have been dealing with reviews on another platform. Had we known of this accounts existence before now please know we would have answered these in a much quicker time period.
We are sorry you had to wait so long for a response from us.
Kind regards
Cowling & Wilcox
Excellent
Excellent. thanks
Bought art set for my daughter at uni. arrived swifty and well packed. Price was below well known online competitors
2 de novembro de 2020
Avaliação não solicitada
Rubbish product, rubbish service!
I bought an A2 size Seawhite Professional Archival box. The following day I put 8 mounted photographic prints in it, placed it (gently) flat in the back of my car and drove to a friends house where I left the prints. That is all use the it has had.
When I later went to put the box away in a cupboard and noticed that it was falling apart! I cannot swear that it was not damaged in transit but I'm fairly sure that, if nothing else, I would have noticed the break at the front corner.
At the time of purchase I felt that £24.99 was a lot to pay for a cardboard box but told myself "you get what you pay for" and that it was worth shelling out for a quality product. I now feel that I paid through the nose for an extremely inferior product!
I contacted Cowling and Wilcox via their website (and sent photos of the damage) but never received a reply!
20 de outubro de 2020
Avaliação não solicitada
Very good customer service
Very good customer service. Received a slightly damaged product and they replaced it straight away. Good communication.
19 de setembro de 2020
Avaliação não solicitada
Appaling service
Appaling service. Ordered 1 canvas which was shipped 8 days after I placed the order. Even the despatch note was sent to me after I emailed them about an update. No regards for customers. Absolute rubbish company. My money was taken very quickly compared to how long they took to post my item! will never be ordering from them again. How hard is it to email customers about a slight delay? or at least mention this delay before customers place orders? Rubbish, go elsewhere! Go to Jacksons Art Supplies instead they are far quicker and better!
4 de julho de 2020
Avaliação não solicitada
Resposta da Cowling & Wilcox
Thank you for taking time to leave us your review.
As a team we always aim to get orders dispatched as quickly as we can and to hear that your order was not dispatched for 8 days is disappointing.
The email you received to advise your goods had been dispatched is done automatically once the courier collects your parcel so if you emailed us to ask for updates on this, you should have received another reply from my team regardless just to advise where this was and put your mind at ease so please accept our apologies that this was not actioned.
Currently we are not experiencing delays but I do agree that if any types of delays are expected, whether that be from our side or the couriers then this should be relayed to customers so that they are kept in constant communication regarding their orders.
We do really hope that you order from us again in future and I want to reassure you that if you do message us across email or the live chat, you will receive a reply and assistance from our team.
Kind regards
Cowling&Wilcox
Slow dispatch
Slow dispatch (over a week to even dispatch) and poor communications. Good prices, though - you just have to wait for it - which isn't very competitive nowadays
7 de dezembro de 2019
Avaliação não solicitada
Resposta da Cowling & Wilcox
Thank you for taking time to leave us your review.
Although we are a small team, we do focus on getting orders out as quickly as can to avoid any delays with customers receiving their goods and so I am sorry if you had to wait a longer period to receive your order.
With regards to the communication, this is key for us which is why we aim to answer all queries in a quick and professional manner so I am hoping that you did receive assistance with any queries you had at the time and if you had any message go unanswered, please know this is not acceptable nor is it the standard we want our customers to experience.
Thank you for your feedback regarding the prices and we hope to save you more money on future purchases.
If you wanted to discuss anything further, please feel free to contact us on admin@cowlings.com
Kind regards
Cowling&Wilcox
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