Well, I'm highly disappointed with this. No one has responded to my message to cancel the subscription. I've been paying since December and have seen no results. No response is beyond frustrating. If... Ver mais
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Veja o que dizem as avaliações
Correcting longstanding errors is never easy. It takes teamwork and a LOT of patience. My gratitude goes to Allison, Anika, Kate, Aziza, and Joy for their diligence and hard work to help me resolve... Ver mais
A empresa respondeu
Please do not invest one penny into CreditCaptain.com. The platform cannot deliver features as advertised and will lead you on for months with claims of credit reporting. The concept is amazing, but... Ver mais
A empresa respondeu
I’ve been a member since Aug 10 . My dashboard hasn’t been updated once . When you reach out to customer service you get strung along with delays or promises of an astonishing dispute results that nev... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
CreditCaptain is the leading AI-powered credit repair service, trusted by 50,000+ satisfied customers to quickly improve their credit scores, using AI for 10x better & faster results.
Informações de contato
Estados Unidos
- www.creditcaptain.com
2,9
Bom
683 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 44% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Rose helped explain all the steps and…
Rose helped explain all the steps and process for me, including expected timelines, etc.
10 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Phill,
That's so great to hear! I'm going to make sure Rose sees your wonderful feedback personally—I know it will absolutely make her day. ✨
That kind of clarity is exactly what we aim for. Understanding the process and timelines makes the journey so much smoother, and it's a huge reason why we're trusted by over 350,000 members nationwide. If you have any friends or family who could benefit from a clear plan, we'd love to help them too!
Your credit champion,
Steph
Not what I expected!
They started out very helpful but I was with them for about 5 months and they didn't really do anything. They never responded to my emails when I had questions or even trying to cancel the service. Even now they're still attempting to take out of my bank account after I emailed them to cancel the service. Definitely would not recommend!
7 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hey Erwin!
This is so fantastic to read! I'm going to share your wonderful comments with Joy immediately — I know this will absolutely make her day. ✨ That fast, on-point support is exactly what we strive for with every single member.
It’s because of team members like her and members like you that we've earned a 4.9/5 star rating from over 85,000 reviews! If you have any friends or family who would appreciate that same level of amazing service, we'd be honored to help them on their credit journey too.
Celebrating with you!
Stephanie 🎉
Professional when answering
Professional when answering, low wait time to be answered. Especially Cindy she was friendly, courteous and professional when answering my concerns.
7 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hey Mike!
Thank you so much for this wonderful review! I'm going to personally make sure Cindy sees your kind words—I know it will absolutely make her day. ✨
It's fantastic to hear you're experiencing the fast, friendly, and professional support that we pride ourselves on. Having our team of real human experts available 7 days a week is at the heart of what we do! If you know anyone else who would appreciate that same level of care on their credit journey, we would be honored to help them too.
Celebrating with you!
Stephanie 🎉
he was knowladgable and friendly and…
he was knowladgable and friendly and fast
9 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hey Daniel!
This is so fantastic to hear! 'Knowledgeable, friendly, and fast' is exactly the kind of experience we want for every member. That level of expert support is why our members have helped us earn a 98% customer satisfaction rate, and I'm so glad you felt that. 🎉
If you know anyone else who would appreciate that same kind of quick and friendly help with their credit, we would be honored to support them too!
Keep crushing it!
Steph @ CreditCaptain
Great Customer Service
Daniella was very helpful and knowledgeable. I'm excited to see what Captain Credit can do for me.
9 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hey there,
Thank you so much for this wonderful feedback! I'll be sure to pass your kind words along to Daniella—I know she'll be absolutely thrilled.
We are every bit as excited as you are for your journey to begin! It’s that kind of expert, knowledgeable support that has helped over 350,000 members nationwide achieve their goals. Welcome to the CreditCaptain family! ✨
Celebrating with you!
Stephanie 🎉
Getting Things Done The Right Way
Correcting longstanding errors is never easy. It takes teamwork and a LOT of patience. My gratitude goes to Allison, Anika, Kate, Aziza, and Joy for their diligence and hard work to help me resolve my issue. It is reassuring to know that you have people working with you who want to see you succeed! Thank You
4 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hey Jean!
Thank you so much for this incredible review! I'm going to personally make sure Allison, Anika, Kate, Aziza, and Joy see your wonderful feedback — I know it will absolutely make their day. ✨
You've perfectly captured what we're all about. That sense of teamwork and having dedicated experts who genuinely want you to succeed is the foundation of our support for over 350,000 members. If you know anyone else who could use that same kind of partnership on their journey, we'd be honored to help them too.
Cheering you on,
Stephanie
Keith
Keith, yet again, with his swift responses was able to help me with my inquiries. I also had a tradeline I purchased post recently and it feels great knowing everything is going as planned. No, I’m not a bot or a paid actor lol I’m a real customer with doubts as well. Doubts have been cancelled.
7 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hey Josh!
Haha, this review absolutely made my day! I'm going to pass your amazing feedback to Keith right away. It's so great to hear that your tradeline posted and that we were able to 'cancel your doubts' - that's a huge win! 🎉
That's our entire goal for the over 350,000 members we serve. If you know anyone else who's ready to have their own doubts cancelled, we would be honored to help them on their journey.
Celebrating with you!
Stephanie 🎉
All they seem to be great at doing…is…
All they seem to be great at doing…is billing. Took first payment over three weeks ago…yet nothing changed on my score
6 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi there,
I've just read your review, and I completely get your frustration. Paying for something and then seeing no immediate change is incredibly disheartening, and I'm very sorry that's been your experience so far.
While it can often take the credit bureaus 30-45 days to update their records and have it reflect on your score, you absolutely deserve to know that work is being done on your behalf. I want to personally make sure everything is moving forward correctly for you.
I'm looking up your account right now to verify the status and will reach out to you directly via email today with a full update. We'll get this sorted out.
Looking forward to turning this around,
Stephanie
Credit Captain is amazing!
Credit Captain has done a great job helping to improve my credit showing immediate results. Sam, as is everyone at Credit Captain is efficient, friendly, and always helpful!
6 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi there,
This is so wonderful to read, thank you! I'm going to pass your kind words straight to Sam—I know they'll be thrilled to hear how helpful they've been. It's that kind of friendly, efficient support that has helped more than 350,000 members across the country achieve their credit goals! ✨
If you know any friends or family who could use that same support on their journey, we'd be honored to help.
Your credit champion,
Steph
Answered all my question quickly and always available
Rose Answered all my questions and available anytime . Would recommend this company 100%
5 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hey Stacey!
Thank you so much for the glowing review! I'm absolutely thrilled to hear Rose provided such amazing, accessible support for you. I'm going to make sure she sees your kind words—it will definitely make her day! ✨
Having our team of real experts available 7 days a week is at the heart of what we do, and it's fantastic to know you're feeling that difference. If you know anyone else who would appreciate that kind of 1-on-1 support for their credit, we'd be honored to help them too.
Your credit champion,
Steph
Scam charged my card and no service
Scam charged my card and no service. They didn’t even get my info so how can they fix anything .no won’t even give a refund. The phone number didn’t work. I promise I will be filing with squabble.com they do work and you will get served.
2 de setembro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Joseph,
I just read your review, and I am genuinely concerned by what you've described. Being charged for a service you couldn't even start, and then not being able to reach anyone, is completely unacceptable. I absolutely understand your frustration.
For our service to work, we have to connect your credit profile, so it sounds like there was a serious technical error right at the beginning of your sign-up process. You certainly shouldn't have been billed if the onboarding wasn't complete.
I am personally looking into this for you right now to figure out what went wrong. I will ensure this is fully refunded for you today. I'm locating your information based on your review and will reach out via email shortly to confirm this has been handled.
Looking forward to turning this around,
Stephanie
Rose was super helpful in fixing my…
Rose was super helpful in fixing my mistake and taking care of the issue super fast.
15 de setembro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hey Noah!
This is so great to read, thank you! I'm thrilled to hear Rose was able to jump on that and get it resolved for you so quickly. That's exactly the kind of fast, effective support we want for all our members!
I'm going to pass your amazing feedback on to her right away - I know it will make her day. ✨ It’s that dedication from our team that has helped us successfully dispute over $2.1 million in errors for our members last year alone. If you know anyone who could use that same kind of hands-on support, we'd be honored to help them on their credit journey.
Keep crushing it!
Steph @ CreditCaptain
Customer Service Excellence
Maria was very helpful and resolved my issue immediately. I recommend credit captain as an easy way to help with building credit.
5 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hey Rich,
This is fantastic news, thank you for sharing! I'll be sure to pass your kind words on to Maria—I know she'll be thrilled to hear she resolved your issue so quickly and effectively. ✨
We love that you're finding it an easy way to build credit! If you have any friends or family on a similar journey, we'd be honored to help them too.
Your credit champion,
Steph
Ally was so helpful
Ally was so helpful. Super response time to my questions. If I had to guess it was probably 10 seconds honestly maybe 18 seconds at the longest to she responded to me!!! Super happy over here!!!
5 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hey Trevor!
This is so awesome to read, thank you! Ten to eighteen seconds is lightning-fast, and I'm going to make sure Ally sees your amazing feedback—she'll be absolutely thrilled. 🎉 That kind of incredible support is exactly why we have a 98% customer satisfaction rate!
If you know any friends or family who would appreciate that same super-responsive help with their credit, we would be honored to assist them on their journey.
Celebrating with you!
Stephanie 🎉
Customer service
Joy was amazing and honestly answered all of my questions and helped me with my concerns.
4 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hey Cheryle!
This is so fantastic to read, and thank you so much for taking a moment to share it. I'm going to pass your wonderful feedback on to Joy right away—I know she will be absolutely thrilled to hear how amazing she was in answering your questions and helping with your concerns. ✨
That's the exact kind of supportive, honest guidance we want for every single member. It's dedicated experts like Joy that have helped us achieve a 98% customer satisfaction rate! If you have any friends or family who could benefit from that same incredible support, we would be honored to help them on their journey too.
Celebrating with you!
Stephanie 🎉
Rose was amazing,big help!!
4 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hey Ftw!
This is awesome, thank you so much for sharing! I'm going to pass your kind words directly to Rose—I know she'll be thrilled to hear she was such a big help. It's our amazing team members that make all the difference! ✨
Having real, caring experts like Rose is why we have a 98% customer satisfaction rate. If any of your friends or family could use that same five-star support on their credit journey, we would be honored to help them too.
Keep crushing it!
Steph @ CreditCaptain
Lack Transparency
CreditCaptain was a disappointing experience for me; they need to provide a more detailed explanation of their services and the potential timeframe for achieving tangible results. They should clearly disclose to all customers that monthly payments of $100 to $300, depending on the selected product, may be required to see credit improvement. While I understand the membership fee, paying the product price every month without seeing any progress is unreasonable. I comprehend why they may not explicitly communicate this information. Although CreditCaptain may be a reputable company, they lack transparency regarding their monthly fees. They don’t keep you updated at all. The only time I heard from them when a payment is due.
30 de setembro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Tyrone,
I've just read your review, and I am so sorry for what sounds like an incredibly confusing and frustrating experience. Feeling like you're in the dark about costs while not seeing results is completely unacceptable, and I completely understand why you feel let down.
It seems we did a very poor job of explaining how our membership works and how it's different from payments for separate credit-building products you may have chosen. For that lack of clarity and communication, I sincerely apologize. You should be receiving meaningful updates on your progress, not just payment reminders.
I want to personally look into your account immediately to understand what's been going on with your plan and why you haven't been getting proper updates.
I'm locating your file now and will be reaching out via email today to help clear this up and see what we can do to get things on the right track for you.
Looking forward to turning this around,
Stephanie
Awesome customer support!
Maria answered all of my questions which helped me to understand how Credit Captain will work for me. Truly made me feel comfortable in investing in my credit health through their platform. I will review again in a couple months on my progress.
4 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hey Leah!
This is so wonderful to hear! I'm thrilled that Maria made you feel so comfortable and confident about investing in your credit health—that’s exactly the experience we want for every member. Our experts are a huge reason why the average member sees a 61-point score improvement, and we're so excited to see your progress!
I'll be sure to pass your kind words on to Maria. If you know any friends or family who could use that same support, we'd be honored to help them get started too.
Cheering you on,
Stephanie ✨
Credit captain is the GOAT
Samantha is amazing! So is Harvey! They know their stuff and I haven’t felt more in charge and secure!
3 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hey C.C,
This is so fantastic to read, thank you! I'm going to share your review with both Samantha and Harvey right away—I know they'll be absolutely thrilled to hear how secure and in-charge they've helped you feel. That’s our number one goal! ✨
It's having dedicated experts like them on the team that has helped us earn the trust of over 350,000+ members nationwide. If you know any friends or family who could use that same kind of amazing support, we would be honored to help them on their journey too.
Celebrating with you!
Stephanie 🎉
Maria was great help
Maria was great help, and very prompt with her responses. Thank you again for the patience and help.
2 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hey Kareem,
This is so wonderful to hear, thank you for taking the time to share this! I'll be sure to pass your fantastic feedback directly to Maria—she'll be so happy to know her patience and prompt help made a real difference for you. ✨
That's the exact kind of support we strive to provide for all of our 350,000+ members. If you know any friends or family who could use that same caring assistance on their credit journey, we would be honored to help them too.
Celebrating with you!
Stephanie 🎉
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