As a seller, we found that we always had to contact the company to ask to be paid because they never paid on time. Also, recently they increased their commission on our orders to 30% (it's ridiculousl... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I have had great experiences with Creoate. usually everything goes pretty smoothly. And when things didn't I got fantastic customer service from Fassal who answered my chat request immediately and res... Ver mais
A empresa respondeu
I have recently signed up as a buyer and I had a concern about changing my shipping address as we are moving business premises. However, I contacted Creoate via live chat and Rachel couldn't have been... Ver mais
A empresa respondeu
This is the first time I have used Creoate and ran into a problem with my order. The amazing Fassal reached out and asked how he could help. He was so supportive and explained everything so I felt co... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre CREOATE
Escrito pela empresa
CREOATE is on a mission to make wholesale work for independents. Our community is made of the small, unique and independent businesses that make retail so special.
Retailers can discover and buy products from independent makers and manufacturers from across Europe, UK and USA.
RISK-FREE WHOLESALE FOR YOUR BUSINESS. With over 200,000+ products, 5,000+ brands and 100+ categories we create the unlimited shopping aisle for you to rock the retail world. We ship to the US, the UK and the EU
Retailers can discover and buy products from independent makers and manufacturers from across Europe, UK and USA.
RISK-FREE WHOLESALE FOR YOUR BUSINESS. With over 200,000+ products, 5,000+ brands and 100+ categories we create the unlimited shopping aisle for you to rock the retail world. We ship to the US, the UK and the EU
Informações de contato
70 Clifton Street, EC2A 4HB, London, Reino Unido
- hello@creoate.com
- www.creoate.com
4,0
Muito Bom
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 46% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Creoate are a great company to use
Creoate are a great company to use, I have generally found. Their chat function is far, far better than most with advisers who do actually try to help you and have human conversations with you. Whilst I do not like the AI Bot at the beginning of their chat feature, you do quickly get an adviser so I won't be too harsh on this. I have just finished speaking to Rachel in Leeds who fully addressed my questions and resolved within minutes. Rarely do I leave reviews but I do want to praise the service and encourage the good work. Thank you, Rachel! And, keep up the good work, Creoate (maybe loose the AI chat bots completely).
10 de setembro de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello Mike,
Thank you so much for the great feedback!
So glad to hear your experience with Rachel was helpful.
We are always making improvements to the LIVE CHAT service.
Happy Selling.
Emily,
CREOATE
Fassal from the Customer Success Team…
Fassal from the Customer Success Team has provided exceptional support throughout this process, successfully resolving an issue that I had previously attempted to solve multiple times without success. I'm truly grateful for their dedication and assistance which revert in using more Creoate plattform.
9 de agosto de 2024
Avaliação não solicitada
Rachel was great
Rachel from cust.serv.online was very helpful and quick in solving queries and offerng guidance.
22 de agosto de 2024
Avaliação não solicitada
Fassal is friendly and warm
Fassal is friendly and warm, very helpful, thanks a lot!
16 de agosto de 2024
Avaliação não solicitada
This company is terrible
This company is terrible. Billing mistakes. Orders take forever and some of the vendors try and contact you direct to avoid Creoate. They list contact emails and when you use them you get a response saying the email address is no longer monitored. I give them one star since I can't give them zero.
4 de agosto de 2024
Avaliação não solicitada
Resposta da CREOATE
Hi Terrence,
Thank you for sharing your feedback. We are sorry to hear about your experience and appreciate the opportunity to address your concerns.
Billing Errors: Upon investigation, we found that the payment charge date for your account was set for 28th September 2024. However, our records show that you pressed the "Pay Now" button on 5th August 2024 at 7:21 pm, which resulted in the payment being taken early.
We can confirm that you have reached out to us and we responded within one working day - We have already confirmed a refund was processed and the issue has been rectified.
Order Lead Times: Each vendor's lead time is clearly mentioned on their store page to provide an accurate estimation of when to expect your orders. We strive to ensure that this information is upfront to help retailers plan accordingly.
Vendor Misconduct: Any attempt by vendors to bypass our platform is a serious violation of their Service Level Agreement (SLA). We have robust methods for reporting such violations.
We noticed you had a chat with our colleagues in May regarding this issue, and swift action was taken. The vendor in question was promptly removed from our platform to prevent any further misconduct.
Communication Channels: We do have several inboxes that are no longer monitored, but we ensure that automated replies are sent to inform our customers and guide them to our live chat for assistance. Our live agent hours are from 9 am to 6 pm GMT. Outside of these hours, any messages received will create a ticket that is typically addressed the next morning.
We apologise for any inconvenience caused and are committed to improving our services.
If you have any further questions or need assistance, please do not hesitate to reach out to us via live chat.
All the best,
Frank
CREOATE
Great customer service
Fassal was super helpful about some questions we had about our uploading process. Super happy, thanks :)
1 de agosto de 2024
Avaliação não solicitada
Resposta da CREOATE
Hi Kayleigh,
Thank you for writing us a review about your experience with Fassal. We are happy to hear that he continues to deliver top service answering your questions and resolving your issues.
Have an amazing CREOATE day!
Cheers,
Jamie from CREOATE
C/SERVICE GOOD
ACCEPTED AN ORDER, THEN TOLD ME THEIR SUPPLIER SAID IT WAS OUT OF STOCK.
SHOULDN'T HAVE TAKEN PAYMENT BEFORE DISPATCH.
REFUND OF ALMOST £90 RECEIVED 😊
16 de julho de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello Ann,
I’m sorry to hear about the frustration you've experienced on your recent order.
Upon reviewing your order, we can confirm that no refund request was made directly to us and no messages were sent to the vendor using our Messaging system on your dashboard.
To ensure we can assist you more efficiently in the future, please feel free to reach out to us directly via our live chat.
Circling back, we can confirm that your refund for this order has been processed.
The funds should be back in your bank account within 5 to 10 days, depending on your bank.
If you need any further assistance, please don’t hesitate to contact us through our live chat, available Monday to Friday, 9 am - 6 pm GMT.
Thank you for your understanding.
Emily,
CREOATE
Fassal Chat advisor
I spoke to Fassal today . He was extremely helpful and sorted my problem very politely and quickly
23 de julho de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello Jane,
Thank you for taking the time to leave a great review. We are so glad to hear that Fassal was able to help you with your query swiftly.
Happy selling.
Jamie,
CREOATE
Great service given by Fassal
Great service given by Fassal. Quickly answered my queries and brilliant advice given. Very much appreciated.
19 de julho de 2024
Avaliação não solicitada
Resposta da CREOATE
Hi Sharon,
We're so happy to see your feedback on a great experience all round. It was great to see your customer interaction with Fassal who has resolved your query in a timely manner.
Kind regards
Jamie from CREOATE
Creoate. Great Customer Service
Great Customer Service as well as providing so many great products from companies across the globe. Always difficult choosing products when there is so much choice. Highly recommend Creoate. A big Thank You to Fassal for the great help/support provided via Customer Services.
17 de julho de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello Dave,
Thank you so much for the wonderful feedback.
Happy selling.
Emily,
CREOATE
Fassal was very helpful and helped with…
Fassal was very helpful and helped with my request promptly. Very happy with the customer service. Thank you.
17 de julho de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello,
Thank you so much for the great feedback.
Happy selling.
Emily,
CREOATE
The CreOate Rep
The CreOate Rep, Fassal was very knowledgable, responsive and helpful to get my wholesale shop set up correctly. Very happy with the customer service provided.
12 de julho de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello Mary,
Thank you so much for the lovely feedback.
Happy selling.
Emily,
CREOATE
Go The Extra Mile!
I was connected with Rachel on the support chat and she was amazing! I always have great experiences with CREOATE support team, they go the extra mile behind the scenes and help out. Which I always appreciate as quite often other companies leave you to your own devices. Thanks Rachel, your a superstar!
4 de julho de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello Eve,
Thank you so much for the great feedback.
Happy selling.
Emily,
CREOATE
Great customer support
I have recently signed up as a buyer and I had a concern about changing my shipping address as we are moving business premises. However, I contacted Creoate via live chat and Rachel couldn't have been more helpful! As a new customer I was really happy with how easy it was get help and have things resolved quickly and simply :)
3 de julho de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello Deborah,
Thank you so much for taking the time to review your experience.
Happy selling.
Emily,
CREOATE
Fassal - a great Agent to deal with!
Connecting to an agent was quick. The agent, Fassal was quick to answer and gave the exact information I was hoping for. He was polite in his correspondence and knowledgeable of his job. A credit to Creoate.
1 de julho de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello Nicki,
Thank you so much for the great feedback.
Happy selling.
Emily,
CREOATE
Reached out and spoke with Fassal via…
Reached out and spoke with Fassal via live chat and my query actioned within minutes.
1 de julho de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello Jo,
Thank you so much for the wonderful feedback.
Happy selling.
Emily,
CREOATE
Fassal was quite quick and helpful with…
Fassal was quite quick and helpful with shipping issues. Great support and friendly staff.
27 de junho de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello Murali,
Thank you so much for the great feedback.
Happy selling.
Emily,
CREOATE
Fassal was super helpful
Fassal was super helpful! Happy with the customer service that I received today! :)
21 de junho de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello Mercedes,
Thank you so much for the wonderful feedback.
Happy selling.
Emily,
CREOATE
Excellent help from Fassal
Excellent help from Fassal. Helped me with my concern no questions asked.
19 de junho de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello,
Thank you for the wonderful feedback.
Happy Selling.
Emily,
CREOATE
Fassal was super helpful
Fassal was super helpful. Efficient and great communication. Thanks
18 de junho de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello Rebekka,
Thank you for the great feedback. Glad to hear Fassal was able to help you quickly.
Happy Selling.
Emily,
CREOATE
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.