CREOATE Avaliações 

1.744
•
O TrustScore é 4 de um total de 5

4,0

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

As a seller, we found that we always had to contact the company to ask to be paid because they never paid on time. Also, recently they increased their commission on our orders to 30% (it's ridiculousl... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have had great experiences with Creoate. usually everything goes pretty smoothly. And when things didn't I got fantastic customer service from Fassal who answered my chat request immediately and res... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have recently signed up as a buyer and I had a concern about changing my shipping address as we are moving business premises. However, I contacted Creoate via live chat and Rachel couldn't have been... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

This is the first time I have used Creoate and ran into a problem with my order. The amazing Fassal reached out and asked how he could help. He was so supportive and explained everything so I felt co... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Comércio online

Sobre CREOATE

Escrito pela empresa

CREOATE is on a mission to make wholesale work for independents. Our community is made of the small, unique and independent businesses that make retail so special.

Retailers can discover and buy products from independent makers and manufacturers from across Europe, UK and USA.

RISK-FREE WHOLESALE FOR YOUR BUSINESS. With over 200,000+ products, 5,000+ brands and 100+ categories we create the unlimited shopping aisle for you to rock the retail world. We ship to the US, the UK and the EU

Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 46% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(1.744)

45 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

waste of time

waste of time, placed an order with this credit terms which was approved then they remove it

17 de junho de 2024
Avaliação não solicitada
logotipo da CREOATE

Resposta da CREOATE

Hello Gary,

Sorry to hear you are frustrated with your experience.

This issue has been resolved and your account manager reached out to you yesterday.

Please get in touch if you need anymore help.

Emily,
CREOATE

Avaliado com 5 de um total de 5 estrelas

Great Customer Service

Fassal, the live chat customer service representative, was exceptionally helpful. He's not only knowledgeable about the product but also very patient and thorough in answering all my questions. What impressed me the most was his ability to provide detailed information The communication was clear, concise, and reassuring, which immediately put me at ease. Especially when I had a few questions about the product and delivery options,

21 de maio de 2024
Avaliação não solicitada
logotipo da CREOATE

Resposta da CREOATE

Hello Arleen,

Thank you so much for the great feedback.

Happy to hear Fassal was able to help.

EMILY,
Creoate

Avaliado com 5 de um total de 5 estrelas

Very polite and helpful

Fassal was very helpful today. Helped me solve a problems and all chat comunication was very polite and respectful. Thank you

17 de maio de 2024
Avaliação não solicitada
logotipo da CREOATE

Resposta da CREOATE

Hello Rita,

Thank you for the review of your great experience.

Happy selling.

Emily,
CREOATE

Avaliado com 5 de um total de 5 estrelas

Excellent customer service received by Rachel

Excellent customer service received by Rachel.
Super professional and helpful and was able to amend a problem I had made by mistake extremely swiftly.
I would highly recommend!

15 de maio de 2024
Avaliação não solicitada
logotipo da CREOATE

Resposta da CREOATE

Hello,

Thank you so much for the great feedback about your experience with Rachel. Glad to hear she was about to help you super quickly.

Happy Selling.

Emily,
CREOATE

Avaliado com 5 de um total de 5 estrelas

Great experience and support

Great experience and support. Thank you Rachel for solving my problem so quickly! I really apreciate.

10 de maio de 2024
Avaliação não solicitada
logotipo da CREOATE

Resposta da CREOATE

Hello Joanna,

Thank you for your review. So glad to hear Rachel was able to help you super quickly.

Happy Selling.

Emily,
CREOATE

Avaliado com 5 de um total de 5 estrelas

Fassal was very helpful and expedient…

Fassal was very helpful and expedient in solving my issue.

7 de maio de 2024
Avaliação não solicitada
logotipo da CREOATE

Resposta da CREOATE

Hello Kara,

Thank you for your feedback. Happy to hear your issue was solved quickly.

Happy selling!

Emily,
CREOATE

Avaliado com 5 de um total de 5 estrelas

I was in a hurry and needed a quick…

I was in a hurry and needed a quick response. Fassal respected my urgency and quickly provided the information I needed.

3 de maio de 2024
Avaliação não solicitada
logotipo da CREOATE

Resposta da CREOATE

Hello Travis,

Thank you for the great feedback about your experience with our customer success team So glad to hear Fassal was able to help you quickly.

Happy Selling.

Emily,
CREOATE

Avaliado com 5 de um total de 5 estrelas

Phenomenal customer service

Thoroughly impressed by Creoate’s customer support. They employ the best of the best. Kind, patient, professional people with a positive attitude and tremendous work ethic. Interacting with them is always a pleasure, especially this latest experience.

29 de abril de 2024
Avaliação não solicitada
logotipo da CREOATE

Resposta da CREOATE

Hello Anthony & Stephen,

Thank you for the lovely feedback. We are very proud of our wonderful team.

Very happy to hear you have had a great experience with our customer service agents.

Happy Selling.

Emily,
CREOATE

Avaliado com 5 de um total de 5 estrelas

Fassal was very helpful and kind

Fassal was very helpful and kind. Good customer experience.

26 de abril de 2024
Avaliação não solicitada
logotipo da CREOATE

Resposta da CREOATE

Hello Alicia,

Thank you for the wonderful feedback on your customer experience.

Happy selling.

Emily,
CREOATE

Avaliado com 1 de um total de 5 estrelas

Scammers the company and the credit…

Scammers the company and the credit company don’t work with them. As an experience customer they are just rip of the sellers and the buyers the trade account is via 3rd party and they give a credit limit and been changed after 1 day. So it was approved a day before and the next day declined just a joke.

Update:

After seeing your response a line of credit is been provided after more checks has been made at checkout you can’t tell that this decision has changed overnight scammers both companies. Trying to remove my feedback as you know is true.

26 de abril de 2024
Avaliação não solicitada
logotipo da CREOATE

Resposta da CREOATE

Hello,

Sorry to hear you are feeling frustrated about your experience when applying for trade credit.

Like any credit provider we review each application regularly to ensure the credit is suitable for the customer.

On this occasion after the review on the application found it was not suitable to provide you with the credit.

We know how much of a difference this can make to small businesses, and do our best to offer it to as many business owners as possible.

We approve the majority of applications, but if yours is not approved, you’re welcome to reapply after 30 days.

Please feel free to reply to my email if you have any further questions.

Emily,
CREOATE

Avaliado com 1 de um total de 5 estrelas

Absolutely disgusting company

Absolutely disgusting company! I bought from them as a buyer. Orders would regularly not turn up and they would then refund money minus their service fees and delivery for orders I never recieved! They tried to send a bailiff to my company twice for bills that had been paid - I then had to pay extra fees for this. They add extra money onto your account saying you owe it even though you have paid it and have the proof but they still try to take more money! Customer service is very rude and absolutely no help. Looks like they make a business out of scamming people. Do not shop with these. Faire is so much easier to buy from and has most of the same sellers - never had an issue with them and their customer service is brilliant

23 de abril de 2024
Avaliação não solicitada
logotipo da CREOATE

Resposta da CREOATE

Hello Melyssa,

I have emailed you directly to resolve this issue and share the confidential documents again for your reference.

In regards to the payment, your invoice was several months overdue before it was sent to an external company to recover the debt.
This debt escalation process incurs a claim & warrant fee which is added to the balance of the outstanding invoice.
These fees are paid to the external debt collection agency.

On this occasion, it seems like the external debt collection agency didn’t explain this to you correctly which has resulted in the incorrect amount being paid.
All fees and amounts are also communicated in writing through letters for your records.

Sorry for the inconvenience this miscommunication has caused.

Please feel free to reply to my email if you have any further questions.

Emily,
CREOATE

Avaliado com 5 de um total de 5 estrelas

Speedy help

Fassal was very helpful and helped me with my query immediately.

22 de abril de 2024
Avaliação não solicitada
logotipo da CREOATE

Resposta da CREOATE

Hello,

Thank you for the great feedback.
Glad to hear Fassal resolved your query quickly.

Happy selling.

Emily,
CREOATE

Avaliado com 5 de um total de 5 estrelas

Efficient and knowledgeable problem resolution

Fassel was amazing! He was very efficient and was able to help me resolve an issue that I have been working two months to get resolved. With no response from the supplier and my rep being no longer with the company. I had no idea how to get this resolved. He was able to handle it very quickly and one conversation.

11 de abril de 2024
Avaliação não solicitada
logotipo da CREOATE

Resposta da CREOATE

Hello Toni,

Thank you for the great feedback on your experience with our live chat.
Sorry to hear you had an issue that took longer than expected to be resolved.
Very happy to hear Fassal was able to resolve the issue quickly for you.

Happy selling.

Emily,
CREOATE

Avaliado com 1 de um total de 5 estrelas

Terrible customer service Americas

Terrible customer service. Do not buy from them if you are in the United States!! You will never get your order and never hear anything from anyone at this company.

1 de abril de 2024
Avaliação não solicitada
logotipo da CREOATE

Resposta da CREOATE

Hello Dana,

Sorry to hear you are feeling frustrated regarding the wait time on your enquiry.

We have emailed you directly and resolved the issue.

Due to the Easter long weekend our office (based in the UK) was closed for 2 bank holidays from Thursday 28th 6pm until Tuesday 2nd 9am.

As you got in touch on the 1st of April we have been working through the enquiries in date order.

Sorry for the frustration this delay caused.

Emily,
CREOATE

Avaliado com 5 de um total de 5 estrelas

Customer Services communications

Customer Services communications with Creote have always been good. Today with Fassal, speedy and responsive to our request.
A company that supports small businesses.

2 de abril de 2024
Avaliação não solicitada
logotipo da CREOATE

Resposta da CREOATE

Hello Cassie,

Thank you for your great feedback.
We are happy to hear you always find our customer service helpful.

Happy selling.

Emily,
CREOATE

Avaliado com 1 de um total de 5 estrelas

Absolutely disgusting company

Absolutely disgusting company.

The sent bailiffs to me after the wouldn't accept a monthly payment. However, they accepted the exact payment plan through the county court (waste of time)

I then paid said debt, infact I overpaid, then they sent a further court letter saying I owed money.

Sent over 15 email, NO ONE REPLIED

THEY SENT BAILIFFS AGAIN EVEN THOUGH I PAID IN FULL AND OVER PAID MONTHS BEFORE.

They gentleman who came to visit me was absolutely lovely, showed him I paid and over paid and he said you know what, this company is TERRIBLE for doing this, people pay their balance and they still send county court out.

29 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fassal was extremely helpful

Fassal was extremely helpful. He made it simple and quick! Thank you Fassal! 🤩😊

26 de março de 2024
Avaliação não solicitada
logotipo da CREOATE

Resposta da CREOATE

Hello Josefina,

Thank you for your lovely review. So glad to hear you were helped quickly.

Happy selling.

Emily,
CREOATE

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