Crewroom Avaliações 

223
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Outstanding service, going out of their way to help with a garment for my son. Totally brilliant. Thank you to Sophie for your excellent customer service. It was really appreciated :)

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Crewroom quality has dropped massively. They used to supply quality rowing kit. When I ordered 2x identical elite shorts, firstly the wrong size arrived, the replacement then arrives in a completely d... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Things arrived, but communication about delivery was confusing and sometimes sent after things had already been delivered. Kit looks fine, but some more info on leg length and rower height in size cha... Ver mais

Avaliado com 5 de um total de 5 estrelas

Bought a Hi-Viz Gilet last year. Exactly what I was looking for to use both in a boat and on the bike. Excellent quality, correct sizing, delivered on time. I also found the telephone advice when buyi... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de roupas desportivas
  2. Loja de Roupas
  3. Loja de roupas esportivas

Escrito pela empresa

Back in 2000 we began life as a kit shop and juice bar set up for local rowers in Putney. Today we're producing performance training and racing clothing for rowers, runners & general outdoor lovers across the world. Our company is founded on passion, determination and innovation. It’s derived from our heritage in rowing and it's at the heart of everything we do – in our attention to detail, our considered approach to product design and fabrics, and our genuine love of the outdoors. It’s what sparked the idea behind the brand and it’s what drives us forward – like every great athlete – to work hard and to be the best at what we do. Come take a look.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

223 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(223)

27 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very quick

Very quick. Ordered on Sunday and it was delivered on Thursday.

25 de agosto de 2026
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Resposta da Crewroom

Thanks for taking the time to pass on your feedback , the team do appreciate it

Avaliado com 5 de um total de 5 estrelas

Outstanding service

Outstanding service, going out of their way to help with a garment for my son. Totally brilliant. Thank you to Sophie for your excellent customer service. It was really appreciated :)

25 de agosto de 2026
logotipo da Crewroom

Resposta da Crewroom

Thanks so much for your feedback, means a lot to our team to hear positive feedback .
We will ensure your feedback is passed onto Sophie.

Crewroom Team

Avaliado com 5 de um total de 5 estrelas

Quick to order

Quick to order, received promptly. Product as advertised Fit good. Happy customer

27 de julho de 2026
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Resposta da Crewroom

Thanks so much for your feedback which means a lot to the whole team.

Kind Regards

Crewroom Team

Avaliado com 5 de um total de 5 estrelas

Easy returns

Changed size easily

25 de junho de 2026
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Resposta da Crewroom

Thanks for the five star review and pleased size changes went easily for you.

As a small team we value customer feedback and appreciate you sparing the time to review.

Team Crewroom

Avaliado com 5 de um total de 5 estrelas

Great products and great service

Great products and great service; you can actually have someone on the phone if you need help.

26 de maio de 2026
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Resposta da Crewroom

Thanks so much for your feedback which means a lot to the whole team.

Kind Regards

Crewroom Team

Avaliado com 1 de um total de 5 estrelas

Promise a 10% discount and then take it…

Promise a 10% discount and then take it off as you pay. No way to cancel the order with out contacting them. Not the best practice.

30 de maio de 2026
Avaliação não solicitada
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Resposta da Crewroom

Thanks for your feedback. A welcome code is issued to all new customers when signing up to our newsletter.
I cannot locate an order from you on our system to be able to look into the issue you raise , please contact customer service on stores@crewroom.co.uk so we can investigate further.

Thanks

Avaliado com 5 de um total de 5 estrelas

Hi-Viz Gilet

Bought a Hi-Viz Gilet last year. Exactly what I was looking for to use both in a boat and on the bike. Excellent quality, correct sizing, delivered on time. I also found the telephone advice when buying extremely helpful, and if I do need any new kit I wouldn't hesitate to buy from Crewroom again.

26 de maio de 2025
Avaliação não solicitada
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Resposta da Crewroom

Thanks so much for your feedback.

Its so nice when the design and customer service team are both recognised for doing a great job.

Happy Rowing and Cycling

Crewroom Team

Avaliado com 5 de um total de 5 estrelas

Love it

Great kit, high quality, flattering & so comfy

1 de maio de 2026
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Resposta da Crewroom

Thanks so much for your feedback, it means a lot to our team.

Kind Regards
Crewroom Team

Avaliado com 5 de um total de 5 estrelas

Great Product

So easy to order, the little things done well like an accurate sizing chart. Quick delivery and really nice quality... 10/10

27 de abril de 2026
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Resposta da Crewroom

Thanks so much for your feedback and kind words, means a lot to the whole Crewroom team.

Kind Regards
Crewroom Team

Avaliado com 5 de um total de 5 estrelas

Repeat Purchase

Bought another men's Elite Rowing Suit for my son, good quality, very comfortable, good fit. He's very happy with it. Good customer service too, helpful and responsive.

24 de abril de 2026
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Resposta da Crewroom

Thanks so much for your feedback and kind words, means a lot to the whole Crewroom team.

Kind Regards
Crewroom Team

Avaliado com 5 de um total de 5 estrelas

Just fits!

I love all my crew room items. They just fit. Finally, I have a uni that actually looks good on me. Also love the shirts, the caps and my softshell jacket. Great material. Great look. Best rowing clothes I own. Keep coming back. Greetings from Vienna

18 de abril de 2026
Avaliação não solicitada
logotipo da Crewroom

Resposta da Crewroom

Thanks so much for your feedback and we are thrilled you like our gear.

Do spread the word!

Thanks again for taking the time to feedback it means a lot.

Crewroom Team

Avaliado com 5 de um total de 5 estrelas

Built a full wardrobe… no regrets

I’ve ended up accidentally building a full Crewroom wardrobe at this point… and I can’t say I’m disappointed about it at all!

Most recently I picked up the North West track pants (blue in XS and black in S) and a couple of pairs of the No Fuss Legging II (navy glitch and black) in the Easter sale. Everything fits beautifully and feels really well made.

I also already own a few North West hoodies, which I absolutely adore. The fabric is incredibly soft and cosy, and I pretty much live in them. They work just as well for training as they do for everyday wear.

I’ve tried a lot of rowing kit brands over the years, and Crewroom stands out not just for quality, but also for value. Some of my older pieces have lasted for years and still hold their shape and feel great even after a lot of washes, which is where other brands have let me down.

I also picked up the Yeti fleece gilet at WeHoRR and it’s become my go-to for that awkward “not quite jacket, not quite t-shirt” weather.

A big plus for me is the fit. Especially as a woman, it actually feels like the kit is designed to fit properly rather than just scaled up or down.

Overall, it’s comfy, durable, great value, and very easy to justify buying “just one more thing”, which is how I got here. I’ve already got a few more items on the way and can’t wait for them to arrive!

I’ve personally only had really positive experiences so far - super helpful and friendly 🙏🏻

18 de abril de 2026
Avaliação não solicitada
logotipo da Crewroom

Resposta da Crewroom

Thanks so much for your feedback and we are thrilled you like our gear.

Do spread the word!

Thanks again for taking the time to feedback it means a lot.

Crewroom Team

Avaliado com 5 de um total de 5 estrelas

The “go to” for top quality rowing kit

Delighted with my recent order. Some great bargains from the end of line sale. Lovely soft stretchy fabrics giving a perfect fit. Fast delivery 10/10!!

7 de abril de 2026
Avaliação não solicitada
logotipo da Crewroom

Resposta da Crewroom

Thanks so much for your feedback and kind words, means a lot to the whole Crewroom team.

Kind Regards
Crewroom Team

Avaliado com 1 de um total de 5 estrelas

Crewroom quality has dropped massively

Crewroom quality has dropped massively. They used to supply quality rowing kit. When I ordered 2x identical elite shorts, firstly the wrong size arrived, the replacement then arrives in a completely different shade of blue, and the logo was in different places. A piece of plastic was also attached to the shorts around the logo, left over from manufacture. I was told “we don’t offer a colour matching service”. It is not at unreasonable expectation that if 2x identical products are ordered, they are the same! They blamed their “warehouse partner” (Chinese dropshipper perhaps, judging by the quality). I’ll never buy from Crewroom again, which is a shame as the old stuff I have from them is great.

1 de abril de 2026
Avaliação não solicitada
logotipo da Crewroom

Resposta da Crewroom

Joe,

Thanks for your feedback. I am sorry your disappointed with your items on this occasion.

It is regrettable that one of the initial pairs of shorts you purchased from our outlet in the sale had been tagged with the wrong size label. We can only apologise for the error, now we have the shorts back they have now been tagged correctly to avoid this issue happening again.

The shorts you purchased were of an old design produced between 2021 and 2024 and were heavily discounted stock clearance Easter sale lines, and unfortunately the Navy Colour across this 4 year production period was not colour matched and you have received two pairs of Navy shorts from sperate production runs.

I can assure you we do not use a Chinese Drop shipper but hold all our Crewroom stock in the UK between our shop in Putney and our UK based warehouse partner.

Regards
Crewroom Team

Avaliado com 2 de um total de 5 estrelas

Size and Quality

The size does not correspond with everything else I own and the quality of the leggings is not as good as others I own for example Nike and sweaty Betty.

26 de março de 2026
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Resposta da Crewroom

Thanks for your feedback.

The New Rowing Leggings are in the sale as an end of line product at £29.00.

We are aware the New Rowing Leggings are not true to size , and have ensured this is detailed clearly on our web site recommending that customers do size up when buying these leggings.

Since these leggings were produced over a year ago we have implemented new controls on all our garment production to ensure we do not experience the same size issue. Our Essential legging, and water resistant leggings launched after the production on New Rowing leggings do not have the same sizing issue.

Kind Regards
The Crewroom Team

Avaliado com 1 de um total de 5 estrelas

I bought what was described as Padded…

I bought what was described as Padded Ergo Shorts, however they are cycling shorts. The padding is in the completely wrong place for the Ergo, but perfect for cycling, in fact the positioning of the padding is exactly the same as my cycling shorts.

25 de fevereiro de 2026
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Resposta da Crewroom

Thanks for your feedback which we will make sure is passed onto the design team.

We are sorry to learn your not happy with the ergo shorts which since launch have been really well received.

I can confirm we have received your return and refunded you, back to the card you used on payment.

Kind Regards
The Crewroom Team

Avaliado com 5 de um total de 5 estrelas

Great help designing and buying visors

Great experience with Crewroom procuring and personalising visors for our boat club. The team were super efficient with designs, and the final products look really good.

16 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Crewroom

Thanks so much for the feedback , we really appreciate it

From the Crewroom Team

Avaliado com 3 de um total de 5 estrelas

Quality is great

Quality is great. But I ordered a High Viz shirt and received a white one instead.

26 de janeiro de 2026
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Resposta da Crewroom

Update.10/02/26
Polina, the team in the shop have emailed last week to be able to resolve this error, would you be able to reply.

Thanks
Crewroom Team

Polina

Thanks for your feedback and sorry to learn that the wrong colour garment has been sent out to you.

The Shop Team will be in contact via email with you to resolve.

Once again apologies for the error.

Team Crewroom

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