Outstanding service, going out of their way to help with a garment for my son. Totally brilliant. Thank you to Sophie for your excellent customer service. It was really appreciated :)
A empresa respondeu
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Veja o que dizem as avaliações
Crewroom quality has dropped massively. They used to supply quality rowing kit. When I ordered 2x identical elite shorts, firstly the wrong size arrived, the replacement then arrives in a completely d... Ver mais
A empresa respondeu
Things arrived, but communication about delivery was confusing and sometimes sent after things had already been delivered. Kit looks fine, but some more info on leg length and rower height in size cha... Ver mais
Bought a Hi-Viz Gilet last year. Exactly what I was looking for to use both in a boat and on the bike. Excellent quality, correct sizing, delivered on time. I also found the telephone advice when buyi... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Back in 2000 we began life as a kit shop and juice bar set up for local rowers in Putney. Today we're producing performance training and racing clothing for rowers, runners & general outdoor lovers across the world. Our company is founded on passion, determination and innovation. It’s derived from our heritage in rowing and it's at the heart of everything we do – in our attention to detail, our considered approach to product design and fabrics, and our genuine love of the outdoors. It’s what sparked the idea behind the brand and it’s what drives us forward – like every great athlete – to work hard and to be the best at what we do. Come take a look.
Informações de contato
Crewroom HQ, Embankment Studios Putney, SW15 1LB, London, Reino Unido
- 020 8877 3888
- enquiries@crewroom.co.uk
- www.crewroom.co.uk
4,2
Muito Bom
223 avaliações
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2 weeks ago I placed the order and…
2 weeks ago I placed the order and still no delivery
27 de janeiro de 2025
Resposta da Crewroom
Thanks for your review regarding your order placed on 27th January.
I have just checked the tracking of your order and its showing as delivered at 11.35am on 29th January . I will email across the screen shot of the tracking details, please do respond to the email if you cannot locate your parcel from the photograph supplied.
I hope when you are united with your garment you will consider reviewing the one star rating given.
Hi Viz Gilet
Hi Viz Gilet. Nearly perfect, basics great but needs more reflective stuff on it for rowing in dark/ low light conditions and big mesh pocket on the back to hold water bottle/ seat pad etc
25 de janeiro de 2025
Resposta da Crewroom
Thanks so much for your feedback, and glad your enjoying your Hi Viz Gilet.
I have passed your comments onto our designer to review when she looks at the next round of design modifications/upgrades.
Happy Training.
The Crewroom Team
Superb quality and service
25 de dezembro de 2024
Avaliação não solicitada
Resposta da Crewroom
Thanks so much for your feedback.
As a small team it means a lot to us all to hear good things about great product quality and customer service.
Thanks
The Crewroom Team
Fantastic variety of rowing clothing…
Fantastic variety of rowing clothing and goodies. The lightweight splashproof jackets are a gem, as are the all-in ones. Very good quality lycra - lasts very well.
3 de janeiro de 2025
Avaliação não solicitada
Resposta da Crewroom
Thanks so much for your feedback, as a small team we really do appreciate it.
It means a lot to the whole team to hear good things about product quality. Happy Training
The Crewroom Team
Great Quality
The quality of their rowing kit is very good, I recently got the new ergo rowing suit and a base lost, both are extremely comfortable and would highly recommend!
6 de janeiro de 2025
Avaliação não solicitada
Resposta da Crewroom
Thanks so much for your feedback, and glad your loving the new ergo suit.
It means a lot to the whole team to hear good things about product quality. Happy training.
The Crewroom Team
Resposta da Crewroom
Thanks so much for your feedback, we do appreciate it.
It means a lot to the whole team to hear good things about product quality the service the team provide.
Crewroom Team
Cloth quality is always good
Cloth quality is always good, especially the all-in-ones and trousers. Flexible and durable
28 de dezembro de 2024
Resposta da Crewroom
Thanks so much for your feedback, we do appreciate it. It means a lot to the whole team to hear good things about product quality.
Crewroom Team
new design unwearable
delivery and service were fine, but the redesigned rowing leggings are hopeless. incredibly tight on the waist and unwearable. suggest you look again at the design
27 de dezembro de 2024
Resposta da Crewroom
Thanks for your order placed on the 27th December and delivered next day.
I am sorry you are not happy with the new rowing leggings, we will let our designer know your feedback. Do return them to us and we can process a refund.
We do have some stock of the old style rowing legging if you would like to exchange them and we also have stock of the HOCR legging, same style as the old rowing legging and the HOCR leggings are currently in the sale.
https://www.crewroom.co.uk/products/the-hocr-rowing-legging-womens
Thanks again for the feedback.
Quick turn around of the order and…
Quick turn around of the order and decent product, would recommend.
25 de novembro de 2024
Resposta da Crewroom
Thanks so much for your feedback, it means a lot to the team to hear good things about product quality and service.
Team Crewroom
I haven’t received the item!
25 de novembro de 2024
Resposta da Crewroom
Hello
We are sorry to learn that you have not received your order that was despatched on the 25th November. We will follow this up with our courier to understand the issue and resolve for you. In the meantime if you have any further queries do please email the team on stores@crewroom.co.uk
Thanks
The Team at Crewroom
Have just bought the HOCR rowing suit…
Have just bought the HOCR rowing suit and leggings and they are absolutely brill! Incredible comfy, look amazing especially in the rowing suits case, and you can really feel the difference on an erg especially for a longer ut2!
Are great for use both indoors and outdoors and think they are absolutely fab! Highly reccomend!!!
26 de novembro de 2024
Avaliação não solicitada
Resposta da Crewroom
Thanks so much for the feedback, as a team we take a lot of care in designing and producing quality kit and love receiving positive feedback on what we are doing.
Happy training.
Team Crewroom
First may I say the rowing clothes I…
First may I say the rowing clothes I have bought are great. They really meet the needs of any rower. The long sleeve tech shirts fit really good. I have been so happy with all my clothing. I will also share that the staff at the regattas are just wonderful. They took the took the time to go over what size I needed and just spent the time getting to know me. Great customer service. I would recommend buying their clothing =. Well worth it!!
18 de outubro de 2024
Avaliação não solicitada
Resposta da Crewroom
Thanks so much for taking the time to feedback on our fabulous team and great quality kit .
It means a lot.
Team Crewroom
Con artists - avoid!
Con artists - avoid!
Sub standard over-priced gear which can surely be bought for a lot less elsewhere.
Also, advertising “deals” which do not exist!
Will be looking to contact Trading Standards accordingly.
19 de novembro de 2024
Avaliação não solicitada
Resposta da Crewroom
Hello Russ,
I’m concerned that you think of us as con artists, could you possible explain why you are contacting trading standards?
Do you have the correct company?
I never received my purchased product
I never received my purchased product. I was visited the UK and ordered it in the 3 day timeframe. It never arrived in time and I was back in Australia. When I let the crew room know they refunded the difference in postage.
28 de outubro de 2024
Resposta da Crewroom
Thanks for your feedback.
We have checked the tracking of your delivery and it’s looks like it has been delivered to the address on the order so we do hope you have managed to be reunited with your parcel .
Do please email on stores@crewroom if this is not the case .
Thanks Team Crewroom
Classy product and good service
28 de outubro de 2024
Resposta da Crewroom
Thanks so much for taking the time to give positive feedback about our team and product .
Team Crewroom
Kit wasn’t delivered on time had to go…
Kit wasn’t delivered on time had to go and collect it before I was about to race even though they said it would be delivered the week before. My cap didn’t get delivered till a week after the competition. Had quite a few problems but the kit is good quality
26 de setembro de 2024
Resposta da Crewroom
Glad to hear the kit is of good quality and hope you had a great weekend of racing .
The race kit was all delivered direct to the team manager 2 weeks before the event .
For the additional item's purchased by members of the team we were able to provide these earlier than expected and it was so kind of you to offer to collect from the store so the team members could have the majority of the extra kit ordered for race weekend .
Team Crewroom
Resposta da Crewroom
Thanks so much for your feedback, it means a lot to the team to hear good things about product quality and quick service
Team Crewroom
The product wasn’t the usual high…
The product wasn’t the usual high quality and not suitable for the climate up here in winter.
27 de setembro de 2024
Resposta da Crewroom
Thanks for your feedback on the Rowing Leggings, I am sorry they were not suitable for the colder climate prompting the return and full refund.
Have you tried our winter rowing leggings ?
The Crewroom Winter Rowing Legging uses a thicker grade of fabric to provide extra protection on colder days.
https://www.crewroom.co.uk/products/the-winter-rowing-legging-mens
Regards
Team Crewroom
Poorly finished & bad customer service
I ordered rowing leggings in the sale. They were badly finished - the stitching was unravelling and there were loose threads everywhere. I did not discover this until I wore them to row. Contacted customer services, was told it was too late to return them, it wasn't. When I pointed this out they said that I couldn't return them anyway because they had been worn. I am stuck with leggings that won't last very long
12 de agosto de 2024
Avaliação não solicitada
12 months and no sign of delivery
I have had an extremely disappointing experience with Crewroom's customised clothing services.
My rowing club has placed a bulk order for various articles of clothing in October of 2023. Since then only some of the ordered items were delivered, where those that were not delivered included my own.
I have tried to get in contact with Crewroom over the course of the last 6-8 months or so, receiving little updates to the status of the missing items. I have had no response to my multiple requests for a full refund either. In one instance, their customer service team failed to respond to one of my initial requests for an update on the status of the order, where I had to get in touch with someone from Crewroom directly to get any reply.
I have been completely put off from ordering from Crewroom, and would not recommend using their services for custom club kit.
26 de setembro de 2024
Avaliação não solicitada
Resposta da Crewroom
Hello
I am sorry that you have experienced a delay in a response to a query raised in your custom team order .
Checking our records it looks like you received two of then three items ordered with the main team order and have been refunded for the third item .
I do apologise for the late refund of an item that did not go into production as it did not reach the minimum numbers required and please be assured we have put in processes to ensure this does not happen in the future .
Regards
Team Crewroom
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