Outstanding service, going out of their way to help with a garment for my son. Totally brilliant. Thank you to Sophie for your excellent customer service. It was really appreciated :)
A empresa respondeu
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Veja o que dizem as avaliações
Crewroom quality has dropped massively. They used to supply quality rowing kit. When I ordered 2x identical elite shorts, firstly the wrong size arrived, the replacement then arrives in a completely d... Ver mais
A empresa respondeu
Things arrived, but communication about delivery was confusing and sometimes sent after things had already been delivered. Kit looks fine, but some more info on leg length and rower height in size cha... Ver mais
Bought a Hi-Viz Gilet last year. Exactly what I was looking for to use both in a boat and on the bike. Excellent quality, correct sizing, delivered on time. I also found the telephone advice when buyi... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Back in 2000 we began life as a kit shop and juice bar set up for local rowers in Putney. Today we're producing performance training and racing clothing for rowers, runners & general outdoor lovers across the world. Our company is founded on passion, determination and innovation. It’s derived from our heritage in rowing and it's at the heart of everything we do – in our attention to detail, our considered approach to product design and fabrics, and our genuine love of the outdoors. It’s what sparked the idea behind the brand and it’s what drives us forward – like every great athlete – to work hard and to be the best at what we do. Come take a look.
Informações de contato
Crewroom HQ, Embankment Studios Putney, SW15 1LB, London, Reino Unido
- 020 8877 3888
- enquiries@crewroom.co.uk
- www.crewroom.co.uk
4,2
Muito Bom
223 avaliações
Pede aos clientes que avaliem
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
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Consistently great products
28 de dezembro de 2023
Excellent service and product quality
27 de dezembro de 2023
Really quick delivery
Really quick delivery. Would definitely buy from Crewroom again
28 de dezembro de 2023
Fast delivery quality tops
27 de dezembro de 2023
Cool and practical clothing with a…
Cool and practical clothing with a friendly staff
27 de dezembro de 2023
Where do I start
Where do I start? We spent over £300 back in July/August 2023 on England rowing kit for my son. The kit that was needed at the competition was delivered direct to the coach - so far so good.
BUT - the dry robe and tracksuit bottoms HAVE STILL NOT ARRIVED and here we are in 2024!
Despite numerous emails over the many months and phoning direct, I have been fobbed off and constantly told : 'by the end of the month / just waiting for the dry robe / just waiting for the embroidery to be done' etc etc etc. The quality of the AIO is great but the red dye runs on the England cap and the training T is extremely thin quality. I have resisted giving them a poor review but I really can't wait any longer - they NEED TO SORT THIS OUT!
2 de janeiro de 2024
Avaliação não solicitada
This company has a lot of work to do.
The garment itself is a nice quality made garment that’s my positive. It is however much thinner and smaller than I’d expected. We ordered a large for my son who is generally a medium/large. He would have needed a XL which at 6’2” and 71kg he is not. It also took a very long time to arrive from order date - well over 3 months from order to delivery 😞 The correspondence from the company was very poor. I’d mistakenly ordered 2 of the same item and as soon as I’d placed the second order I realised my mistake and emailed straight away. I don’t hear anything back so I emailed again a couple of weeks later. The order was refunded (thank you!) but I got no correspondence to confirm they had received my email or that I had been given a refund.
26 de outubro de 2023
Premium kit for a good price
2 de outubro de 2023
Resposta da Crewroom
Dear Archie,
thank you so much for your reply!
Your feedback is truly important for us.
With best wishes,
Crewroom
Really nice item !
2 de outubro de 2023
Resposta da Crewroom
Hi Olumide,
thank you so much for your review :)
These shorts are indeed a crowd favourite!
With best wishes,
Ricardo
The delivery time and the ease in which…
The delivery time and the ease in which to order the clothing.
28 de setembro de 2023
Resposta da Crewroom
Dear Kymberly,
thank you very much for your 5 star review!
We are glad that our services have met your expectations.
Best wishes,
Crewroom
Poor after sales service
4 de agosto de 2023
Resposta da Crewroom
Dear Caroline,
We apologise for the issue that you have encountered on your purchase with us.
We continuously improve our garments and services, and your feedback is highly valuable.
Best wishes,
Crewroom
Great discovery!
I was directed to The Crewroom by a running shop in Upminster when trying to locate rowing shorts - great shout! The quality of the clothing is really good and the selection more than adequate. The delivery was fairly quick too. I have had to return a couple of pairs of shorts due to getting to know the sizing and therefore awaiting a refund but, all-in-all, very happy with the site.
30 de agosto de 2023
Resposta da Crewroom
Dear George,
thank you very much for your 5 star review and we are glad that our reputation of high quality garments precedes us.
I have checked our system and the refund has also been processed.
Best wishes,
Crewroom
Resposta da Crewroom
Dear Claire,
thank you very much for your 5 start review!
Comfort is indeed one of our priorities when designing garments.
Best wishes,
Crewroom
All in all, very disappointing
My gel cushion took longer than expected to arrive and I had difficulty obtaining tracking information. The product itself is dissappointing. I used it for a two and a half hour row around Iona and I didn't really rate the comfort. It maybe better for shorter rows, I'll try it again to find out.
All in all very dissappointing.
10 de setembro de 2023
Resposta da Crewroom
Dear Sandra,
We are sorry that you experience shipping problems and that the product didn't meet your expectations.
We continuously improve all out products so it meets the demands of the sport, and your feedback is highly valued.
Best wishes,
Ricardo
Resposta da Crewroom
Dear Michael,
thank you so much for the 5 star review and we are pleased to know that you enjoy your rowing suit!
Best wishes,
Crewroom
Resposta da Crewroom
Dear Mary,
Thank you for the 5 star review and we are happy to know that our services met your expectations!
All the best,
Crewroom
Well thought out kit
Arrived as promised - great top
A little disappointed that only the black was available in my size - I seem to only wear black these days
Hadn’t realized it had a water bottle pocket - perfect for carrying the boat to the dock. Nice bit of thoughtful design
28 de agosto de 2023
Resposta da Crewroom
Hi Nicholas,
All our rowing suits and kit in general are thoroughly designed to enhance the rowers' experience.
We are glad you enjoyed and please have a look at our shop as we had more colours coming in!
All the best,
Crewroom
Only buy from the shop
Nice when you buy from Putney. Order online and it's a nightmare. Been waiting nearly two weeks for my order. Customer service no help at all
1 de setembro de 2023
Avaliação não solicitada
Resposta da Crewroom
Dear Chris,
We apologise for your experience whilst ordering online.
We continuously aim to improve our services, and your feedback is highly valuable.
Best wishes,
Crewroom
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