Critical Power Supplies Ltd Avaliações 

543
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

As a "non-technical" domestic customer living in a rural area with frequent power cuts, and no mobile signal at all, I needed advice on a reliable battery backup for our new FTTP installation. This e... Ver mais

Avaliado com 5 de um total de 5 estrelas

my company required PDUs and ATS at very short notice. we had tried several suppliers who gave us 2-3 weeks lead times and came across Critical Power suppliers. spoke with Chris Health who immediately... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

I bought from Critical Power Supplies because I had a great and very helpful online chat and advice session with Jason which made me buy straight away. Pricing was competitive and his technical kn... Ver mais

Avaliado com 5 de um total de 5 estrelas

Every UPS is 'out of sight, out of mind' most of the time. An 'end of life' battery warning, after more years reliable service than could be counted, left a simple technical question to resolve via t... Ver mais

Detalhes da empresa

  1. Loja de Eletrônicos
  2. Serviço de Instalação Elétrica
  3. Manutenção de Máquinas Industriais

Escrito pela empresa

Critical Power Supplies is a leading independent UK multi-brand supplier of critical power and energy solutions including uninterruptible power supplies and standby power generators to 6MVA. As a multi-brand supplier we are well placed to provide you with the right power solution for your application and we work with a range of clients including M&E consultants, quantity surveyors, electrical contractors, distributors, resellers, corporates and end-users. We supply, install and maintain leading brands from APC, Vertiv, Riello, Eaton, Yuasa to name a few Whether you want an off-the-shelf, bespoke or turn-key solution, come and talk to Critical Power Supplies and benefit from over fifty years within the power protection and energy management fields. No other supplier can boast the depth of manufacturer knowledge available when it comes to standby power systems, generators, ups batteries, static transfer switches and uninterruptible power supplies.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

543 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(543)

2 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Do not trust the displayed stock levels (see update)

Order from these comedians at your peril. I ordered a PDU almost a month ago with their website showing 5 in stock so expected it in 2-3 days but still nothing, and they now say it will be another week (or will it?).

Their website still shows 5 in stock so DO NOT believe any stock numbers.

At no time have they contacted me to say they do not have the goods and cannot get them.

I can understand supply lines being difficult in the current climate but be honest about what stock you have instead of wasting peoples time.

EDIT 13/07/2022
Critical Power Supplies have gone beyond what I would have expected to rectify the above problems.

I have now received the hardware, and have been assured that the incorrect stock level on the website and lack of communication are being investigated.

Therefore I have amended the rating from 1 star to 4 and would be willing to order from them again.

24 de junho de 2022
Avaliação não solicitada
logotipo da Critical Power Supplies Ltd

Resposta da Critical Power Supplies Ltd

Hello Jonathan,

Thank for your review and our web team and ordering team are going to review what happened on this in the back ground.

I will also reach out to you separately.

Thank you for your feedback.

Avaliado com 1 de um total de 5 estrelas

How can I review this product when I…

How can I review this product when I haven't received it yet?????

10 de janeiro de 2022
logotipo da Critical Power Supplies Ltd

Resposta da Critical Power Supplies Ltd

Hello and apologies for the delay on your Aten order back in January 2022. We trust you are enjoying using the product and if you have any queries please do let us know.

Kind regards

Avaliado com 5 de um total de 5 estrelas

New UPS

Delivered on time .
Small UPS unit supplied to our customer
installed by Fairway office solutions all ok .

23 de dezembro de 2021
Avaliado com 3 de um total de 5 estrelas

It arrived on the promised day but...

It arrived on the promised day, unfortunately the driver wouldn't take it into the property and left it on the doorstep (not insured to do so presumably) and wouldn't take back the wooden pallet either (would have thought that it would save his company money and resources to re-use pallets but there you go)
Also no UK mains cable supplied with the product either. I'm about to get in touch with them about this now, I'm sure that won't be an issue, however still disappointing it wasn't in there to begin with.

25 de novembro de 2021
logotipo da Critical Power Supplies Ltd

Resposta da Critical Power Supplies Ltd

Hello Tam,

Thank you for your review.

We do need to ship the items on a pallet due to their weight to ensure they arrive in top condition to you. Unfortunately the couriers are not allowed to take them away due to carbon foot print and due to the pandemic also as independent companies they are not covered to step into your property.

I will arrange for a cable to be with you tomorrow. and will have a word with our web team.

If we can help in any over way do let us know. We appreciate your feedback and business

Avaliado com 1 de um total de 5 estrelas

zero communication, endless delays

I ordered when the goods were supposed to be in stock and delivered the next day. After two weeks I asked for a status update and was told that the delivery time is four months. So I cancelled and ordered a different product. Two weeks delivery time, after two weeks I had to ask for an update myself and was told it would be another two weeks. Then I asked again and was told it would be at least two months.
I never received any info or update, I always had to ask myself. This company doesn't communicate at all.

25 de novembro de 2021
logotipo da Critical Power Supplies Ltd

Resposta da Critical Power Supplies Ltd

Hello Kjus,

We are very sorry you you had a bad experience on these items and the availability. This is is not typical however are watching leadtimes and responding with the latest information from our supply chain.

Your experience is being raised internally and with the manufacturer of the items to improve our service.

I can see in our latest communication to you, Sofia confirmed your full refund and provided you with a £25 credit on your account against future orders.

We do operate a 24x7 number so please always call 0800 978 8988 if you have any queries and our website shows the availability of the items by each product prior to the order.

Thank you for your review and once again apologies your order was delayed during these unprecedented times. Our current order success rates is 99%

Kind regards

Avaliado com 1 de um total de 5 estrelas

Sold Me A Product That Was Not Available

Sold a product that was reportedly available and in stock (but was not actually available at all). Also paid for 'next day shipping' As it was urgent. Everything was a complete waste of time because the website was not reporting real stock level availability. I was refunded back to the card within 2-3 days.

Leaving a review since you have chased me repeatedly by email to do so. Not sure that my honest feedback is actually what you wanted to be made public. But hey. You reap what you sow.

17 de novembro de 2021
logotipo da Critical Power Supplies Ltd

Resposta da Critical Power Supplies Ltd

Hello Nick, thank you for your service review.

We are sorry

We have just checked the product page and it says call for leadtime. did you contact us for the leadtime and I wonder what was said to you?

I can confirm the leadtime has now been updated on this item to the following.

"Call to check stock".

We trust this helps and our web team are checking all products from Tripplite.

In the meantime if we can be of any further help please do call us as stock can change quickly

Avaliado com 5 de um total de 5 estrelas

Great Service for a small value order

I needed a UPS for use in a domestic setting and hence wanted something quiet and unobtrusive.
Whilst this was not exactly a large value order compared with other UPS systems I have procured in the past the sales team treated me promptly and with courtesy.
The stock situation was clearly shown on their website and "Next Day" delivery meant exactly that - I had the item in my hands the day after my order was placed.
Great Service from the company as always!

13 de novembro de 2021
Avaliado com 5 de um total de 5 estrelas

Excellent support and service

Every UPS is 'out of sight, out of mind' most of the time. An 'end of life' battery warning, after more years reliable service than could be counted, left a simple technical question to resolve via the online chat. The instant response meant a replacement battery was ordered immediately. It was received, without supplementary courier charges, the following day. Fitment of the replacement was idiot proof. (Trust me - I know). From 'dud' to 'done' in less than twenty four hours. I almost never leave reviews but could not see what might reasonably have improved the experience for me. Am now impatiently awaiting a power cut to feel truly smug.

11 de novembro de 2021
Avaliado com 2 de um total de 5 estrelas

Cheap prices but unable to deliver.!!

Sadly the website suggests good order stocks but after ordering and waiting for the 2 day delivery it didn't happen so I chased and was told that the stock wasn't available for a further 15 days. very strange as the order acknowledgement emails suggest next day delivery ... ???

4 de novembro de 2021
logotipo da Critical Power Supplies Ltd

Resposta da Critical Power Supplies Ltd

Hello Tony,

Thank you for your review and if possible always give us a call if you have a query on 0800 978 8988 this is maned 24x7.

Products can be in stock and orders processed but stock move as orders are processed in front of yours.

We do apologize over the experience on stock recently during the global stock challenge many customers and suppliers are facing and our teams working hard to resolve stock queries as they arise.

Is there anything we an help you with at the moment.

Kind regards

Avaliado com 5 de um total de 5 estrelas

It came that time again when my UPS…

It came that time again when my UPS wanted me to spend more money... the alarm continued to remind me that it was time to replace one of its batteries. I went on the search for a reseller of the battery that I needed and I came across Critical Power Supplies Ltd. after seeing ridiculous costs elsewhere / shipping charges. Critical Power Supplies Ltd. didn't only have a very reasonable price for the battery that I needed, but they also offered FREE 2-day shipping! The entire process from start to finish was as simple as could be and their website is incredibly easy to navigate. 5 stars is not enough for this business, I would give more if I could. I received my new battery today, packaged very well and secure. My UPS is now no longer complaining and is sitting happy and quiet now with a brand new battery. Thank you Critical Power Supplied Ltd. for your making this process stress free and easy! I will be using this business again in the future.

19 de outubro de 2021

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