Crocs Avaliações 

Crocs shoes are bulky ugly, but comfy, so I do not have issue with the shoe, but the services from crocs.com website. When you shopped on crocs.com, it showed you FAKE DELIVERY DATE (2 days same zone), while in fact they can not shipped in a week and can not deliver until 2-3 more weeks (I was told). This must be the only company that order is NOT process NOR SHIPPED YET and NOT ALLOWED CANCELLED. Crocs.com will ship and delivery whenever and force me to ship back for refund?

Service client déplorable et nul: commande non livrée et personne au téléphone incapable de donner des informations correctes.
Plus jamais!

Olen todella pettynyt toimitukseen. Tilauksen olen tehnyt jo 20.5 ja lähetetty on olevinaan, mutta seurantatunnuksellakaan ei löydy kuin että olisi Alankomaista lähtenyt, mutta edelleen ei ole tietoa paketin toimituksesta. Toimitusajaksi oli laitettu 7 arkipäivää max ja minusta niitä päiviä on ollut jo paljon enemmän. En tilaa enää toisten!!

I created a return online and was told I need to print a label. I emailed customer service to say I don’t have access to a printer and in 2026 we should not be printing as it’s expensive and bad for the economy.

The response was:

Our return labels are generated online, so we’re unable to provide physical copies. If you don’t have a printer, you can:

Show the QR code/email at the post office for printing
Ask someone to print it for you
Use a print shop, library, or workplace printer
Schedule a pickup via Royal Mail

So I definitely won’t be purchasing anything from them again.

Awful customer service I haven't even ordered and I'm put off by their lack of service levels! Shoddy is being kind!

Horrific experience with this company they literally have no customer service and you have to phone a number from the Netherlands which charges you per minute to get hold of someone. I feel they do this on purpose to detract from a conversation. They do t reply via social media or their live chat either. All I want to do is return an item, but they only allow you to send by having to print a postage label at home, which is no use if you haven't got a printer! They can't send a QR code like any other company! I'm stuck with crocs that I don't want as I cannot return them and there is no way to get support! AVOID!!!!!!!

Customer service is a joke. After trying to deal with a robot I waited ten minutes for a human. By then I just ended the chat never talked to anyone. The size guide is absolutely terrible. Get two sizes bigger than what they suggest. I wasted time ordering and returning.

J'ai commandé 6 paires de crocs dont 1 paire etait d'avance pour un enfant dont le pied grandit vite. Elles etaient dans leur emballage d'origine et à ma grande surprise la saison suivante quand je les ai déballées elles avaient un défaut au pied gauche. J'ai contacté la marque crocs avec photo à l'appui et leur expliquant les circonstances et que visiblement il s'agissait bien d'un défaut de fabrication. Ils ont refusé de m'échanger ou rembourser l'article car l'achat était trop ancien, quel sens de l'esprit commercial !!! Incapable de reconnaitre leurs erreurs, FUYEZ cette marque car leur chaussures visiblement ont le droit d'etre immettable au bout d'un an, ceux sont des chaussures jetables qu'ils vendent 3 fois plus chères que d'autres marques plus solides.

Their website got the delivery address wrong, they automatically changed what I had input with the default from Apple Pay which was out of date and refused to change it … it will be delivered to the wrong addres and they don’t care to fix it they even had the audacity to tell me I can try to call the delivery company if I want but they may also refuse

After over a week with no updates to the tracking information, I reached out to them to chase up my order. Their customer service via WhatsApp was incredibly unhelpful. I was fobbed off for a few days with them telling me that my parcel was on its way. Finally, I was told that my order had been lost and couldn’t be traced. They told me that they could resend the item “free of charge”. However, they couldn’t guarantee it would still be in stock and advised that I choose another item with the same value. I couldn’t quite understand why I would choose a product that wasn’t what I originally wanted. At that point I was completely fed up by the experience so requested a refund. I am now waiting to get my money back. This, they said, could take up to 14 days. I would advise everyone to avoid purchasing from their website. Shocked that such a big company has such poor service.

One of the most frustrating checkout experiences I've had. I tried to buy a pair of Crocs and used several different cards, and every single one failed with a vague error that told me nothing about what was wrong. I finally got it to go through with Google Pay, and then the order was cancelled anyway.

When I tried to order again, I was told my discount had expired. I had literally just received it and only used it on the order you cancelled.

Poor UX

Stay away from this brand, high promotion with high prices and cheap products. I found the crocs brand sandals on offer still expensive later I was struggling with leg pain initially I taught some cramp and applied ice pack for weeks time later other leg also started paining when I realised it was due to crocs sandals I got shocked. I thrown them away and not I'm pain free.

I decided too go to the beach wearing my new pair . We took 2 deck chairs 💺 😎 got onto a private part of the beach water lapping felt lovely. Spent 2 glorious hours enjoying the sun . Didn't pay any attention to the tide suddenly realised its cut off our only escape too the beach . We had a set of cliffs and a large mountain range called urris as the only escape route 😳 so we folded up the deck chairs i put them on my head too as I thought help be moved easier. I then had too hike over rocks 🪨 through muddy water and deep mud with 2 deck chairs and my wife telling me throw them away . We spent over 2 hours being bitten by mosquitos . Climbing rock formations .The whole time my crocs im sport mode fully locked in they exceeded on comfort traction and stayed firmly in place through mud water thorn bushes till eventually getting back onto the beach ⛱️

I actually had a positive experience. I understand that they have different sizes but they do try to warn buyers to size down, and that to let them know what size you might need prior to ordering. They do fix it when customer support is contacted. I had to do that, and I got the right size and sized down too, shoe was not wide. I love the shoes, they're comfortable, quality made, and they look awesome. I wouldn't confuse crocs with cheaper shoes that you can buy at Walmart etc Crocs are the premium version I have noticed. Honestly the Echo Wave is my favorite shoes I wear them over everything else I own.

I’ve received an email saying my parcel has been delivered, but I have not received anything. This is extremely frustrating. I ordered these items for my child and I’m flying out tomorrow, so now I’m left with nothing for him to wear.

This is really poor service. I’m a regular customer and usually find your service reliable, although often slow — but this situation is unacceptable. I need urgent assistance to resolve this today.

I placed an order on April 10th, took a week to arrive. I returned the order on April 20th. I received an email on April 29th that my return had been received and that a refund would be issued in 10 to 14 business days. No refund. I called and received this response:
Your refund case has been created and sent for review. If approved, you will see a refund of $92.54 in 3-5 business days. Please note that some additional time may be necessary for the credit to post to your account depending on your financial institution.
So, essentially refunds take a month. That's if I get it at all. BUYER BEWARE.

I’d give -10000000000 star if I could! But this company sucks ass! Returning item was pure hell and made soooo difficult! Cuatomer service not answering questions. Returning was f’ing expensive! Never ever again buying from this company! Would NEVER RECOMMEND IT TO ANYONE! 🤬🤬🤬🤬

Really cool and comfortable however my croc charm randomly popped off and my strap snapped off too and I found no visible way it could've snapped

I brought crocs from footlocker I thought that they were selling the product for Ugg.when I got the receipt it showed that nitro uggs was what I had purchased.it didn’t say that when the product is advertised.Ii called footlocker because it’s misleading &it’s fraud to sell products&say its made by ugg.i request an refund because i had just brought the product two hours before I called they told me that I couldn’t get a refund because I took to long to call&i would have to receive the product then request an label and retrain it even though I just had placed the product and it hadn’t been shipped out due to the fact I had just ordered it two hours before I called to cancel it footlocker is misleading and fraudulent and don’t wanna give you your money back. Very poor customer service.

Problème de livraison sur ma commande 05764973CFR.
Le livreur GLS m'appeler pour me dire qu'il est devant chez moi, moi étant pas là il me dit de lui faire un texto lui autorisant de mettre le colis dans la boîte au lettre.
Je rentre du boulot et la quoi?! Pas de colis dans ma boîte au lettre alors qu'il le marque livré ?!?! Non mais ça va pas où est mon colis où est ma commande ?!?!