Crown Paints Avaliações 

641
O TrustScore é 2.5 de um total de 5

2,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I been using trade crown products for over 30 years but no MORE. It’s totally ridiculous how poor the emulsions are, what are you doing Crown… I will not be buying anything else from you,i... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

As a pro painter i would strongly suggest staying away from any cheap or white crown products especially there white emulsion from wikes.. I wouldnt give my 6 yr neice there white emulsion to use its... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Went to Crown Decorating Centre in Cambridge. The team were amazing and had colours mixed up in no time. The problem is the colours themselves. We painted walls with snowdrop 4 years ago and wanted to... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had the misfortune to buy a defective tin of non drip gloss. I phoned Crown paints and was answered by a real human being - worth four stars on its own!! I explained the problem that I had found an... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fabricante de tintas
  2. Loja de decoração de design de interiores
  3. Loja de tintas

Sobre Crown Paints

Escrito pela empresa

We help everyone paint their own possible

At Crown, we believe that every pot of paint is brimming with potential. And we want to put that in the hands of everyone. Because with paint, you can change a room, change a mood, even change a life.

That's why we want to inspire people to paint their world better, braver and beautifuller (yes, that's not a word, but this is paint, you can do anything).

Whether you're a DIYer, a Pro or part of the Crown family, we're committed to supporting you. Not just with our wonderful paint but by giving you everything you need to open up new opportunities each day.

We know what a positive difference we can make to people and our planet, so we'll keep pushing what's possible.

Now and always,
it's not just paint, it's personal.


Informações de contato

2,6

Ruim

O TrustScore é 2.5 de um total de 5

641 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,6

Todas as avaliações

(641)

56 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Was always a fan of Crown paints but…

Was always a fan of Crown paints but just bought a tin of Quick Dry Satin for Wood and Metal from Boyes. Worst paint I’ve ever come across. Its like water and doesn’t cover previous satinwood or undercoat. Will be going back to Boyes tomorrow for a refund. I hate giving negative reviews but in this instance it was justified. Emailed customer services as requested. No response.

7 de abril de 2024
Avaliação não solicitada
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Resposta da Crown Paints

Good Morning John, I am really sorry to read your comments regarding the quality of one of our paints. We genuinely care about our customers and would like to look into this for you. Please can I ask you to take the time to contact our customer services department on the below email address.

customer.care@crownpaints.co.uk

Kindest Regards

Avaliado com 5 de um total de 5 estrelas

Good Customer Service

My email question was answered promptly and efficiently by a helpful lady called Maria (Yates). She then offered to give me the names and locations of local stockists. I am very happy with the service I received.

28 de março de 2024
Avaliação não solicitada
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Resposta da Crown Paints

Good Morning Chris, Thank you for leaving your positive review, I will pass your lovely comment onto Maria. Have a great day!

Avaliado com 5 de um total de 5 estrelas

As a painter and decorater I need a…

As a painter and decorater I need a paint which I can rely on. I use Crown paints and only Crown paints and I can honestly say I have never had a problem! Problems arise with what you are painting over, you learn something new every day in this Job it's not as easy as you might think, further preparation and special primers might be needed, don't jump to conclusions and blame the paint. Thank you Crown for your great products.

24 de março de 2024
Avaliação não solicitada
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Resposta da Crown Paints

Good afternoon Andrew, thank you very much for taking the time to write your kind review. We are extremely happy you can rely on our brand and you are absolutely correct, preparation is key! Many thanks again and we hope you enjoy the rest of your day

Avaliado com 1 de um total de 5 estrelas

Awful finish

I’m an experienced diy decorator. Never used a paint as awful. After four coats, it’s still looking patchy -as if it’s only had one coat - but it’s had 2 rollered and 2 brushed coats, carefully applied. I’m really, really unhappy with my choice of Crown emulsion.

20 de março de 2024
Avaliação não solicitada
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Resposta da Crown Paints

Good afternoon Adrian, thank you for taking the time to write your review. We want our customers to be happy with our products, therefore please can I ask you to contact our customer services on the below email address so that we can look into this for you. customer.care@crownpaints.co.uk
Kind Regards

Avaliado com 1 de um total de 5 estrelas

Awful paint results…

I bought crown paint for walls and never again all patchy after three coats going to have to do all again with different make of paint as crown ha been awful, I've used other paints from other manufacturers and had no problems will never choose crown again.

18 de março de 2024
Avaliação não solicitada
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Resposta da Crown Paints

Good morning, thank you for taking the time to leave a review. We do not want any of our customers to be disappointed with our paint, therefore please can I ask you to contact our customer services on the below email address with details of the paint you purchased and where from so that we can look into this for you. customer.care@crownpaints.co.uk
Kind Regards

Avaliado com 2 de um total de 5 estrelas

Bought sample pot of Elle Pigment but…

Bought sample pot of Elle Pigment but going on very patchy. Noticed paint seemed to be separating in the tin. Stirred it well but still finish is awful.

13 de março de 2024
Avaliação não solicitada
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Resposta da Crown Paints

Good afternoon Patricia, I am sorry to hear you are having a problem with one of our tester pots. We want our customers to be happy with our products, therefore please can I ask you to contact our customer services on the below email address so that we can look into this for you. customer.care@crownpaints.co.uk
Kind Regards

Avaliado com 1 de um total de 5 estrelas

What has happened to Crown Paint????

What has happened to Crown Paint????
Bought brilliant white mid sheen for woodwork and has literally taken 3 coats to cover the previous cream colour! Awful quality paint. A £28 lesson learnt.

14 de março de 2024
Avaliação não solicitada
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Resposta da Crown Paints

Good afternoon, thank you for taking the time to write your review. We want our customers to be happy with our products, therefore please can I ask you to contact our customer services on the below email address so that we can look into this for you. customer.care@crownpaints.co.uk
Kind Regards

Avaliado com 1 de um total de 5 estrelas

Worst paint I ever bought

We bought a tin of Brilliant White One Coat Satin paint and it's put me off any other Crown paints forever.

We used to get the Quick Dry No Drip one, which was great. That doesn't seem to be sold anymore and we went for this. Firstly, it smells awful. Secondly, it's supposed to be touch dry after 4-6 hours and completely dry after 16. Well, it's now been 2 and a half days and it's still tacky. We had to reschedule the carpet fitting in that room which means the house has stayed a mess all this while, as we had to move all the furniture for the carpet and didn't expect to have to reschedule. We followed the instructions to the letter so it's not something we did.The previous paint was great but this one is the absolute worst I ever got.
Never again.

11 de março de 2024
Avaliação não solicitada
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Resposta da Crown Paints

Good afternoon, thank you for taking the time to write your review. Drying times can vary due to the conditions in which they are applied, however, we do not want our customers to be disappointed with our products, therefore please can I ask you to contact our customer services on the below email address so that we can look into this for you. customer.care@crownpaints.co.uk
Kind Regards

Avaliado com 1 de um total de 5 estrelas

Egghell has a gloss finish

I bought a 750ml can of Quick Dry Eggshell in brilliant white. Very low opacity and even worse it has a gloss finish!! I applied the paint three weeks ago and no change to the finish whilst fully curing, I'll go back to my usual Johnstone's trade paint, it's far superior and now I have to do all my work again. Absolute rubbish. Don't waste your time and money.

19 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Crown Paints

Good Afternoon Chris, thank you for taking the time to leave a review. We do not want any of our customers to be disappointed with our paint, therefore please can I ask you to contact our customer services on the below email address so that we can look into this for you. customer.care@crownpaints.co.uk
Kind Regards


Avaliado com 5 de um total de 5 estrelas

I received a very prompt response from…

I received a very prompt response from Maria Yates.
She answered my enquiry about a 2024 paint chart and sent me an updated 2023 chart along with Elle and Crafted charts too. I received them in a couple days. Thank you so much.

13 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Crown Paints

Good Afternoon Karen, thank you very much for taking the time to leave your review, we really do appreciate it. We are very happy you received a quick response and will pass your comment onto Maria.
Kind Regards


Avaliado com 1 de um total de 5 estrelas

Just started a bespoke house in…

Just started a bespoke house in Cheshire they have supplied Clean extreme for the whole house and its now very poor quality. Not covering . Have used it since it came out but not anymore and will not recommend it either . Told the manager at Crown but passed the buck onto head office. Will not use crown paints from now on as have had other problems with other products in the past 18 months.

3 de março de 2024
Avaliação não solicitada
logotipo da Crown Paints

Resposta da Crown Paints

Good afternoon Tony, I am really sorry to read your comments regarding the quality of one of our paints. We genuinely care about our customers and would like to look into this for you. Please can I ask you to take the time to contact our customer services department on the below email address.

customer.care@crownpaints.co.uk

Kindest Regards

Avaliado com 1 de um total de 5 estrelas

Poor Quality paint

Hi
I have just had to return one of your 2.5ltr satin coat finish in Brilliant White back to Wicks, due to the fact on when opening the tin it is definitely not Brilliant White therefore I have paid more money for the Dulux version which when opening is actually Brilliant White and much more viscose.
On your tin it states that it will become brighter over time after it is applied but you try telling my customer that.
So on that note you failed miserably never using your paint ever again.

2 de março de 2024
Avaliação não solicitada
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Resposta da Crown Paints

Good Afternoon Mick, Thank you for taking the time to leave a review. I am really sorry to hear your customer was not happy with our product. You are correct we do state on the tin of crown satin coat brilliant white the characteristic of the new technology used in this product is that whiteness intensifies as the paints dries.
If we can assist you further in the future please do not hesitate to contact us.
Kindest Regards



Avaliado com 5 de um total de 5 estrelas

Paint colour not matching colour chart

Had an issue with paint colour not matching the colour chart. Spoke via email with Crown and was resolved within 2 hours over a few emails. No quibbles from them and very trouble free experience to resolve the issue.

22 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Crown Paints

Good Morning Jeremy, Thank you very much for taking the time to leave your review, we really appreciate it. We are very happy you received a quick response from our team who assisted you.
Have a lovely day!

Avaliado com 5 de um total de 5 estrelas

Outstanding customer service received…

Outstanding customer service received today. Restores my faith in the brand. Thank you so much

22 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Crown Paints

Good Morning Beverley, Thank you so much for taking the time to leave your review. Crown Paints values all feedback and it is fantastic to read that your faith has been restored in our brand.
Have a lovely day!

Avaliado com 5 de um total de 5 estrelas

Very helpful

Maria from Crown was extremely helpful in getting me the info I needed and I received it the next day.
Thank you again for such good service.

20 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Crown Paints

Good Morning Kate, Thank you so much for taking the time to leave this wonderful review, it is very much appreciated and we will pass on the fantastic feedback

Avaliado com 1 de um total de 5 estrelas

Just awful

Just awful. It was like putting transparent paint on the walls. It didn’t even attempt to make a start on covering. Do not buy!!!!!

18 de fevereiro de 2024
Avaliação não solicitada
logotipo da Crown Paints

Resposta da Crown Paints

Good Morning, Thank you for taking the time to leave a review. We do not want any of our customers to be disappointed with our paint, therefore please can I ask you to contact our customer services on the below email address so that we can look into this for you. customer.care@crownpaints.co.uk
Kindest Regards

Avaliado com 1 de um total de 5 estrelas

Poor quality

Bought creme da la Rosa Matt from Wickes and found it simply slides over existing White Matt. Cutting in with brush just doesn't cover. Going to take unopened tin back and use Dulux which has covered same Matt white with no problem. Never buy Crown paint again. Amazed still in business selling rubbish like this.

14 de fevereiro de 2024
Avaliação não solicitada
logotipo da Crown Paints

Resposta da Crown Paints

Good afternoon, I am really sorry to read your comments regarding the quality of one of our paints. Please can I ask you to take the time to contact our customer services department on the below email address so that we can assist you further.

customer.care@crownpaints.co.uk

Kindest Regards

Avaliado com 1 de um total de 5 estrelas

Quick dry Gloss, brilliant white

Quick dry Gloss brilliant white.
Absolute nightmare.
Goes on thin and dries so quickly that you end up with a finish that shows every brush stroke.
After 3 coats on my window sill I have given up and I am going to apply an oil based gloss.
Wish I had read the reviews online before purchasing. I won't be buying crown paint ever again.
Avoid like the plague.

14 de fevereiro de 2024
Avaliação não solicitada
logotipo da Crown Paints

Resposta da Crown Paints

Good afternoon, I am really sorry to read your comments regarding the quality of one of our paints. We genuinely care about our customers and would like to look into this for you. Please can I ask you to take the time to contact our customer services department on the below email address.

customer.care@crownpaints.co.uk

Kindest Regards

Avaliado com 5 de um total de 5 estrelas

Discontinued colour easily resolved

I contacted Crown as I knew the colour I have used is discontinued. Maria was very helpful and confirmed I could obtain a colour match at an outlet that had one of their mix machines. Maria found 3 outlets close to my home address. Really great service. Thank you.

13 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Crown Paints

Thank you Nigel so much for taking the time to leave this wonderful review, it is very much appreciated and we will pass on the fantastic feedback

Avaliado com 5 de um total de 5 estrelas

I have been out of the trade for 20…

I have been out of the trade for 20 years,still do family and my own decorating.
My wife was looking at farrow and ball paints but I won’t pay their prices,so I went for the crafted range Matt emulsion in craft blue and their copper paint and the coverage and quality of the paint was amazing.
I will be using the range again and I am going to highly recommend it to family and friends,thank you for a truly brilliant product

8 de fevereiro de 2024
Avaliação não solicitada
logotipo da Crown Paints

Resposta da Crown Paints

Good Afternoon Mark, thank you so much for taking the time to write this lovely review, we really do appreciate your feedback. Have a great day!

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