I had put a purchase in late at night for jewelry products & not long after realized the size of a chain wasn't going to be big enough. I then put in a request for a change of size & have received an... Ver mais
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Veja o que dizem as avaliações
I placed an order for 4 shirts and accidentally selected 1 shirt the wrong size. I realized my mistake once I received my confirmation and emailed support to see if it could be corrected. Gabby prompt... Ver mais
A empresa respondeu
Saying Drisana’s customer service was amazing is an understatement! She did everything possible to ensure i am able to receive my package within a timeframe that was promised & even with unforeseen ci... Ver mais
A empresa respondeu
I had an issue with my order that came due to receiving the wrong shirt, I had Donna contact me regarding the mix up and she was efficient, helpful and kind. She acknowledged that it wasn’t up to comp... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Culture Kings World Famous for Streetwear, Sneakers, Dad Hats, Adidas Originals, Nike, NBA Apparel, Carre, Goat Crew, Thing Thing and so much more.
Informações de contato
PO BOX 260, 4108, Archerfield BC, Austrália
- 1300254647
- orders@culturekings.com.au
- www.culturekings.com.au
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 16% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Unreal
Unreal! I noticed I ordered the wrong shirt. And send a message and Gabby was able to stop the order before it got shipped, get the shirt changed to the one I was meant to order and get it sent out to me in minimal time

Resposta da Culture Kings
Thank you Gabby and Drisana!
Gabby and Drisana were really helpful in my order cancellation, manage to resolve the issue within 5 minutes of me submitting my inquiry online and reaching out directly.

Resposta da Culture Kings
Gabby the best
Very quick response and made my life easier, and gabby understood my email and my inquiry. Gabby was very helpful. Give her a raise.

Resposta da Culture Kings
Great customer service
I had an issue with my order (my fault) and the team at culture kings didn’t make a fuss of it. Gabby especially helped sort my order before it was shipped and was so nice about it all. Made the whole experience super simple.

Resposta da Culture Kings
I had such a great experience!
I had such a great experience with Culture Kings, thanks to Gabby! There was an issue with the size on my order, and unfortunately, it had already shipped before it could be corrected. Gabby immediately assured me that they would cover the return shipping and send me the correct size at no additional cost.
Beyond resolving the issue, Gabby was incredibly pleasant, helpful, and genuinely made me feel like a valued customer. This is exactly what great customer service should look like. Gabby is an amazing representation of Culture Kings, and I hope her leadership knows what an asset she is to the company.
Thank you, Gabby, for making what could have been a frustrating situation completely stress-free. Because of this experience, I will absolutely be a returning Culture Kings customer!

Resposta da Culture Kings
Gabby helped me correct the shipping…
Gabby helped me correct the shipping address bloody legend!!

Resposta da Culture Kings
I had an issue with an order and had a…
I had an issue with an order and had a speedy response from Gabby who sorted me out straight away. Great customer service which is rare these days. Thank you

Resposta da Culture Kings
Gabby was fantastic
Gabby was fantastic! The service was incredibly fast, and she really made the whole experience a breeze. I was in and out in no time thanks to her efficiency. Definitely a great experience all around. Shout out to gabby

Resposta da Culture Kings
Gabby was great to help me change my…
Gabby was great to help me change my size that I fat finger typed wrong. Thank goodness ness I won’t fit an xs haha

Resposta da Culture Kings
Customer Service
Gabby made my experience really nice and easy! After I sent in my inquiry, she was quick to help get my address changed and made the whole process smooth and stress-free. I really appreciate her helpfulness and great customer service. Thank you, Gabby!

Resposta da Culture Kings
Alphonsine Helped me with my problem…
Alphonsine Helped me with my problem and came up with a solution in a timely manner . Thank you

Resposta da Culture Kings
Ailean fixed my purchase error really…
Ailean fixed my purchase error really quickly without having to ask me a million questions. What I thought would be really hard to render. Can't express enough how thankful and happy I am with Aileen's assistance

Resposta da Culture Kings
Marleyah was very helpful and responded…
Marleyah was very helpful and responded quickly. They really helped me out!

Resposta da Culture Kings
Exceptional Customer Service
Gaby was great, she addressed my concerns promptly. Customer service was exceptional!!!

Resposta da Culture Kings
Alphonsine was SUPER quick with her…
Alphonsine was SUPER quick with her response and help and I appreciate it more than you could know! Thank you so much!!

Resposta da Culture Kings
Recieved faulty snapback hats but Gabby…
Recieved faulty snapback hats but Gabby was very accommodating and helped me with everything to make sure i was happy with outcome. She was awesome!!

Resposta da Culture Kings
Customer service
Made a mistake when ordering online so I rang up the help desk. Alphonsine helped me fixed my order. She was super quick! Lovely customer service!! 10/10 no fuss and stress free

Resposta da Culture Kings
Gabby was awesome to resolve my address…
Gabby was awesome to resolve my address details it was such an easy process. Fantastic communication and positive. I wouldn’t hesitate to contact and communicate with Gabby again or anyone else.
Thank you have a great day
Regards
Essac

Resposta da Culture Kings
Fast response when it comes to customer…
Fast response when it comes to customer service placed an order had the wrong address Gabby helped me and was able to get it situated. Really appreciate the quick turnaround love your products 💕

Resposta da Culture Kings
I ordered my daughter the wrong size in…
I ordered my daughter the wrong size in a jumper and emailed for a change before it was shipped out! Gabby replied to me and said she would do her best to get it sorted for me and explained it can be difficult to do! But she done it for me and pulled it through she was so lovely 🥰

Resposta da Culture Kings
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