Cycle Solutions Avaliações 4.540

The company I work for use Cycle Solutions for the Cycle2Work scheme. Even though they didn't stock the bike I was afetr, they partner with hundreds of other cycle businesses so I was still able to get the bike I wanted. The online process was very easy and the bike arrived within a week. Very good service all round

Initially the service from Cycle Solutions was perfect, It was a Specialized Turbo Vado SL 2 6.0 EQ Carbon costing £5,500, but this bike was stolen and I had a replacement from the insurance - the second bike was clearly not as well prepared as bits ie reflectors kept falling off. When I went to the bike shop to have the handlebar removed so that I could change the shock absorbers there was an overtightened bolt that could not be unscrewed. When I went back to Cycle Solutions they accused me of having caused the problem and I have had no response to email to them which was sent 10 days ago.

Friendly, helpful and communicative - thank you

GREAT COMMUNICATION AND BIKES SPOT ON

fast delivery, very pleasant customer service.

The bike arrived on time and in good condition.
The bad - the gears were not set up properly, the bike didn't go into 1st gear.
Both brakes rubbed badly as the calipers had not been centralised correctly.
The bike is a mullet set up with a 27.5 wheel on the rear. The flip chips for the geometry were set in the 29in orientation. I only noticed after wondering why I kept clipping the pedals on the ground.
Lastly the dropper post has failed on the 2nd ride!
Thankfully I am competent with bike maintenance and can resolve the issues. I will be returning the dropper post for warranty though.
I have yet to contact Cycle Solutions, so I cannot comment on the aftercare.

From the initial request to ordering the whole process was easy to do and the communication was great!

Very efficient - bike arrived in good time and constructed making it easy for me to get set up.

Quick service kept informed all through the delivery

My local stockist wasn't on their partner list. I emailed Cycle Solutions and they had the store and partner link set up within 24 hours. 3 days later, I picked up my new bike. A phone call query was also answered quickly and explained in detail. Brilliant service.

Great on line experience. Good communications and delivery arrangements.

Great company. Very responsive and excellent service.

Once my C2W request was approved from my employer (which was the long part) I received the bike within 2 days. No fuss booking a suitable delivery time. Very pleased with the bike itself.

Very helpful and everything organised and completed really quickly.

Great customer service delivered ebike on the day specified.

After placing my order I had a call from your team to inform me that they thought I had selected the wrong size bike for my height and to advise on a better fit.
I took their advice and the bike I have is a perfect fit!!

Very straightforward &quick process in purchasing my bike even though I purchased from my local shop. The site clearly explains everything ,so was pleased how quick I managed to obtain my bike

Good communication quick delivery the products was as described

Seamless, really friendly staff and efficient dispatch process. Was unclear about what pedals would be on the bike, so more information about this (especially for folk relatively 'new' to buying bikes would be helpful