They started off ok then changed the payroll system dont get paid on time disorganised, not honest at all dont reply to emails or calls u wait and no one picks up. Not very efficient at all.
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Danbro really looked after me after my stroke last year. I was paid statutory sick pay. (Which l didn't know l was entitled to) Holiday pay as well, which no other umbrella ever paid me. Staff alw... Ver mais
A empresa respondeu
Had a call with Amy today from Danbro. I found her to be extremely informative, explained the process in layman’s terms which is a breath of fresh air. Answered all my questions but was also super fr... Ver mais
A empresa respondeu
Danbro have been easy to work with and have been helpful every step of the way. Their costs are some of the best, added to the quality of service make them a fist choice consideration.
A empresa respondeu
Detalhes da empresa
Sobre Danbro Umbrella
Escrito pela empresa
Why Choose Danbro Umbrella?
Escrito pela empresa
Simple Pricing.
Competitive Margin.
No Hidden Fees.
Informações de contato
Jubilee House, East Beach, FY8 5FT, Lytham, Reino Unido
- 01253 600 140
- enquiries@danbro.co.uk
- www.danbro.co.uk
Register for Danbro Umbrella
4,4
Excelente
999 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great call
Great call, all questions answered, friendly agent, excellent service so far.
15 de abril de 2026
Resposta da Danbro Umbrella
Thank you for your review, Joanne.
We’re glad to hear you got what you needed from your registration call.
If you need any support going forward, we’re always here to help.
Kind regards,
Charlie @ Danbro
I have used Danbro before coming back…
I have used Danbro before coming back into contracting. I have always found them helpful and good with my money/wages/taxes etc and am happy using their services again with my new contract.
13 de abril de 2026
Resposta da Danbro Umbrella
Hi Timothy,
Thank you for your review. It's great to have you back with us!
Kind Regards,
Charlie @ Danbro
The service was fast and easy to use
The service was fast and easy to use. The team was kind and I would definitely recommend it to anyone.
9 de abril de 2026
Resposta da Danbro Umbrella
Hi Lynn,
Thank you for the review. We're glad you had a good experience with us, and appreciate your recommendation! If there is anyone you know who could benefit from our service, be sure to take advantage of our refer a friend scheme!
Kind Regards,
Charlie @ Danbro
Very helpful staff and my onboarding…
Very helpful staff and my onboarding was dealt with very quickly.
10 de abril de 2026
Resposta da Danbro Umbrella
Hi John,
Many thanks for the review, we're glad to hear we were able to assist with your onboarding.
Kind Regards,
Charlie @ Danbro
All went smoothly
10 de abril de 2026
Resposta da Danbro Umbrella
Thank you for the review, Edward.
We're glad your registration went smoothly!
Kind Regards,
Charlie @ Danbro
Really easy process and friendly…
Really easy process and friendly knowledgeable operator thank you - sorry didn’t catch her name
10 de abril de 2026
Resposta da Danbro Umbrella
Hi Helen,
Thank you for leaving us a review. I believe you were dealing with Amanda - I'll pass your kind words on to her!
Kind Regards,
Charlie @ Danbro
A friendly concise experience. I was worried about transferring to a…
I was worried about transferring to a new Umbrella company. A solid reply (Billie) with clear and concise instructions. Quick responses.Specific to my query and a friendly email. Billie has dealt with my enquiries with a professional approach that enabled to conclude my query. thank yo u.
9 de abril de 2026
Avaliação não solicitada
Resposta da Danbro Umbrella
Hi there,
Thank you for your review. We're delighted to hear that Billie was able to resolve your queries!
Kind Regards,
Charlie @ Danbro Umbrella
Quick and efficient
8 de abril de 2026
Resposta da Danbro Umbrella
HI Nicola,
Thank you for the review, we're glad to hear it!
Kind Regards,
Charlie @ Danbro
Service is Easy to use and consultants…
Service is Easy to use and consultants are very professional and knowledgeable
8 de abril de 2026
Resposta da Danbro Umbrella
Hi Akin,
Many thanks for the review, we're glad we've been able to assist and you've found our service stress-free.
Kind Regards,
Charlie @ Danbro
Great experience and great team work.
7 de abril de 2026
Resposta da Danbro Umbrella
Hi Okechukwu,
Thank you for your review, we're glad to hear you've had a great experience!
Kind Regards,
Charlie @ Danbro
Straightforward - good service - good digital
Simple, great people, very secure with good digital and App.
1 de abril de 2026
Resposta da Danbro Umbrella
Hi David,
Thank you for the review. We're glad to hear that you've found our digital systems and processes easy to use, and that our customer service has been to your expectation.
Kind Regards,
Charlie @ Danbro
Resposta da Danbro Umbrella
Hi Anthony,
Thank you for the review, glad we were able to be of assistance!
Kind Regards,
Charlie @ Danbro
Resposta da Danbro Umbrella
Hi Hazlin,
Many thanks for your review.
We're delighted to hear you found our processes straightforward!
Kind Regards,
Charlie @ Danbro
Fantastic Customer Service Team
From the start the team at Danbro provided one of the best support and customer service.
Emails replied to very quickly, going into details about the best way to manage my take home pay and making alterations to accommodate my needs.
I honestly thought a big company like Danbro would have a very slow and impersonal service, I was wrong, response times were like working with a small family run business, quick and the team always spoke to you like they see you everyday.
I have one gripe and that's the use of the apprenticeship levy, which according to the government should be accessible to employees at any time, Danbro put blocks on this even though legally as an employee regardless of the term of contract you should be able to have access to, as you're paying for it...but this doesn't have anything to do with the team but how the company operates.
Overall the team are 5*
Company 3/4* due to the inability to use the apprenticeship levy.
27 de março de 2026
Avaliação não solicitada
Resposta da Danbro Umbrella
Hi Aiden,
Many thanks for your review.
We're so happy that you've had such positive experiences with our customer service. While we've grown in size over the years, we have remained a family owned business, and our values of integrity, trust, and personal service have remained. We're delighted to hear that this has been reflected in the experience you've had with us.
I understand your frustrations regarding the apprenticeship levy, however please be assured that this is standard practice for any umbrella company. This is because, as an employment cost, the deduction to pay for the levy is taken from your contracted/assignment rate, rather than your gross pay.
I hope this helps, and we look forward to continuing to work with you.
Kind Regards,
Charlie @ Danbro
Been using Danbro for a number of contracts.
Been using Danbro for a number of repeat contracts as my Umbrella employer through an Agency. Always found staff helpful and any issues quickly resolved.
27 de março de 2026
Resposta da Danbro Umbrella
Hi Rosemary,
Many thanks for leaving us a review. We're delighted to hear you've had positive experiences with us across all of your contracts!
Kind Regards,
Charlie @ Danbro
I'm writing this because I have been…
I'm writing this because I have been given an update on how Danbro supports agencies.
I have a better understanding of the process but it has made question about using agencies again.
Overall I have spoken to a helpful person from Danbro ( Sophie) who has been totally understanding and very helpful.
27 de março de 2026
Avaliação não solicitada
Resposta da Danbro Umbrella
Hi Lynton,
Thank you for your updated review.
We're glad to hear we have been able to address your concerns regarding deductions.
We completely understand that your take-home pay may be more different from your contracted rate than you expected, however please be assured that we will never deduct more than is necessary/required by HMRC.
We hope that during your time with us, we can provide added value to your contracting career through our benefits and service.
To make the most out of Danbro Umbrella, please do take a look at Danbro Rewards. This is our rewards scheme, which allows you to save at hundreds of retailers, restaurants and travel firms. You will become eligible for this after your first payment. We also provide your insurance cover, and enter our contractors into our Holiday Giveaway prize draw every two months.
We look forward to working with you, and encourage you to reach out if you have any questions. We're here to ensure you get the best possible service for this contract.
Kind Regards,
Charlie @ Danbro
Been forced to switch umbrellas
Been forced to switch umbrellas, so chose Danbro. Took 5 attempts to get through on the phone as it kept ringing off whilst in a queue. Then the guy said I’d need to pay the salary sacrifice into my pension myself rather than it be automatic. All umbrellas would do that he said. Not happy I tried Pay Stream instead and they said it would not work like that. Guess what? I went with PayStream!
26 de março de 2026
Really good communication and…
Really good communication and documentation was easy to complete.
26 de março de 2026
Resposta da Danbro Umbrella
Hi Carl,
Many thanks for your review, we're glad our registration process was straightforward!
Kind Regards,
Charlie @ Danbro
Resposta da Danbro Umbrella
Thank you for taking the time to leave a review.
We’re sorry to hear how you feel about your recent experience with Danbro.
To assist us in our enquiries into this matter, we kindly request that you share some additional information, including your email address and any client reference number/s, with our Central Quality Team at your earliest convenience.
You can share this with us by emailing qualityanddevelopment@danbro.co.uk.
All personal information is handled securely and confidentially - for more information, please see the Privacy Policy available on our website.
Kind Regards,
Your Team at Danbro
Resposta da Danbro Umbrella
Hi John,
Many thanks for your review!
Kind Regards,
Charlie @ Danbro
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.