My order was never received but took my money immediately. After one month they refunded a partial amount with no explanation. They have not responded to my request for the full amount.
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Veja o que dizem as avaliações
ORDER WAS NOT PROCESSED IN THE TIME THEY STATED IT WOULD BE. CREDIT CARD WAS CHARGED. ALL ITEMS WEREN'T EVEN AVAILABLE AND THEY CHARGED ME FOR THEM. i HAD TO REQUEST REFUND FOR ITEMS NOT SENT OR... Ver mais
would never order from here again. FINE PRINT: "30 day money back guarantee" really means, get cheaply made clothing unlike pictured, try to return for money back guarantee, PLOT TWIST: you get to p... Ver mais
The dress I ordered was exactly as I expected!! I fits like a glove , the only thing I see is I wish the inside was lined with same material so that it didn’t show the white background of the inside o... Ver mais
Detalhes da empresa
- Loja de moda feminina
- também em
- Loja de Roupas
Escrito pela empresa
Darcey Lane is a women's clothing brand offering stylish, accessible fashion designed to help women feel confident and comfortable in what they wear. Our collections span dresses, wedding guest and homecoming styles, and versatile everyday wear, serving customers primarily in the United States through a transparent, customer-focused shopping experience.
Informações de contato
Estados Unidos
- www.darceylane.com
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The fabric was not as expected given…
The fabric was not as expected given the picture. Instead of linen, it was nylon polyester, shapeless and large. Despite 3O day return policy, price of return was greater than price of the dress because location is in China. DO NOT BUY FROM THIS SITE.
If you need to return, be careful
Interesting reviews are about product, which are good. I bought shoes. Nice stitching and material was sound. But for those of us that would like to return something, you’re trapped. Take a discount or pay exorbitant shipping back to china. If they are going to sell on this side of the globe, open a return center. Instead, it feels like bait and switch… I want you to be happy but if you’re not, pay anyway.
Products were inferior quality, return policy terrible
Products were inferior quality. Return policy was even worse - while items were sent from U.S. addresses, "30-day money-back guarantee" required returns to China. The customer service rep - who was very responsive (hence my 2 star rating) -
acknowledged that shipping charges to China are very expensive - and instead offered me a 20% refund and an exchange for size on one item for a 30% more "contribution." I was told to keep all the items - which I will donate to charity as they are poor quality. I will not shop with Darceylane again.
Cheaply made clothing…
Cheaply made clothing that are nothing like the catalog photos. So far, only received 3 of 5 items ordered even after their required $3.99 ‘insurance’.
Fraud bad business practice
I ordered a pair of size 6 shoes for women they sent me a pair of size 6 men’s shoes so they were way too big. Then they said they would replace them for a third of the price. They never replaced them but double charged me for the shoes again don’t order from this company. They are a fraud and now they’ve deleted all of our correspondence from the emails so there’s no history.
No Reply Customer Service!!!!
Don’t order from this company I ordered a pant suit it was too small I had to reach out by email I did this like 4 times still no reply so I called my bank and started a fraud claim the outfit was nice just couldn’t fit the pants … but the business is bad so if you order something make sure you order up one size and if you have to get alterations done ✅ that would be your best bet !!!!
Received my dresses today
Received my dresses today - although I didn't have very high expectations for $50 dresses, they are definitely not the quality of material that I expected. It is not linen - it seems like some type of gabardine, which is fine. It's interesting because I ordered a dress in a similar style, from another company and their dress was the material that was advertised - it is linen. Should have known something was up when they had the sales pitch: "the more you buy". I had only planned for them to be errand-running dresses for the summer. Yet, I'm afraid to wash them because they are supposed to be oversized, and for now they are, but they for sure run small - I will chalk this one up and stay clear going forward. I knew something was "different" when the tracking appeared international; then came the weird email on the status. It got even weirder when the delivery was made by a person in a car and not UPS, FEDEX, DHL or USPS.
No U.S. location as shown on Google search
I'm not sure how this company gets a 4.0+ rating. Cheap Chinese product with only returns to China instead of California which is the address on the package. They will not send a return postage sticker and are saying I have to send back to China for a refund. They said in an email they have no location in CA!?!
Not as advertised: substitution with inferior fabric and quality
I ordered a dress which had an item description of "Striped Oversized Linen Shirt Casual Maxi- Dress - Blue". The descriptive text also stated that it was Linen. The dress that arrived was 100% Polyester (no Linen content at all) and Black stripes. The stripe imprint on the fabric (rather than woven in) looked like a partially-dried-out black magic marker stripe. Very poor rendition of what was offered online and in the online image and written description. Now to return it, I must pay for shipping back to China at a price greater than the value of the dress. Be aware. This is not a good business, to do this degree of substitution. I will most likely just donate the dress right in the package.
Don't buy from Darcey Lane.
Don't buy from Darcey Lane.
Their business model is simple: they import products from China but don't cover the cost of returns. As a result, returning an item is so expensive that most customers simply give up and keep it. The ironic part is that the package is shipped from their New York warehouse. That's how they make their money.
Instead of offering a proper return solution, they send you emails full of emojis and offer a "thoughtful alternative"—a 10% refund if you keep the item. That is 5$ or less.
To confirm their business model, I found the exact same dress on Shein for a lower price, with an actual return policy!!!
Sadly, the dress quality and size are not as shown in pictures.
My honest review: I will never buy from Darcey Lane again, and I wouldn't recommend anyone else do so. It was a terrible shopping experience.
two dresses not constructed of the fabric stated. Cheap fabric
I purchased two dresses. The website stated they were constructed of cotton or a cotton/linen blend.
Both were totally polyester, not breathable fabric at all. When I brought this to their attention it took several emails for them to even acknowledge that the website was in error. The agent stated only that he/she would bring it to their attention.
What blouse I received was not the…
What blouse I received was not the plows I ordered when I tried to correct this. They had all kinds of rules they had to check with etc. before I could return it and now they say I can return it, but I have to send it to China, which will cost more than the blouse is worth. The blouse was $40 and it was not even worth 15. I am very, very unhappy with this company, and I would highly recommend no one to order from it
Very nice quality and shipping was quick.
I had ordered this item as a possible back up to other items for my son's wedding and reception. While getting dressed for the wedding, I decided I would wear this one and everyone loved it. It was comfortable, looked great, could be dressed up and got here on time. The price was good too.
I got exactly what I ordered
I got exactly what I ordered, as was shown on the website. It arrived still in the manufacturer's packaging. Everything was perfect, and if needed, I'd happily order from Darceylane again.
Clothes not what you see on website
The item i bought was poor quality. It didnt look like the shirt i ordered. They scammed me and are still making me pay to ship it back. Shipping would cost me almost as much as the shirt. Their products on their website do not look like what you get. $35 lost and shirt in garbage can.
Pretty sandals, but no support at all.
I was under the impression that the yellow sandals were orthopedic and would have some support, but instead they are completely flat, with no support at all. I'll need to give them to my daughter. Too bad, I love the color.
I opened my package ($56.95) of a…
I opened my package ($56.95) of a flimsy dress with zero tags (not even cleaning instructions) and was determined to return it until I read their policy. As I've had experience with trying to return packages to China before (at great expense), I've decided not to return the dress. The photos were beautiful, but misleading. The pockets are misaligned and too small to be useful, and as I said the "light cotton" is like rag material. DON'T WASTE YOUR MONEY LIKE I DID
total scam
total scam
do not buy from this company
states natural material--- its polyester or polyester blend
and the poorest construction and poor fit
you have to return order to china shipping cost is ridiculous- which they are aware of and then they say keep product for addtl discount
fraudulent business
The item smells awful and does not…
The item smells awful and does not compare to real linen. I asked to return it. They want it shipped toChina despite claiming US fulfillment. May 30th is the date of the last email.
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