DCL Insurance Avaliações 

DCL INSURANCE ITS THE BEST, ⭐️⭐️⭐️⭐️⭐️

Savhanna was very helpful and answered all my questions. She made the renewal very easy!

Carolyn George truly excellent lady excellent customer service

I am very happy with service and quote . I have spoken with Daniela Rycroft , she is very professional and handled my query very efficiently .

Daniella Rycroft helped me out today, she was very nice explaining everything in detail and answering all my questions. I really appreciate the service I received from her.

very helpful and very fast service customer are very polite and explain each and every detail regarding insurance policy.

Usually when it comes to insurance everyone does the normal shop around see who is cheapest, not with DCL 3 years in a row I have taken out their policy straight away.
They make it so easy no long phone calls just a 5 minute call all sorted.
Would like to say a special thanks to Jill this time round for sorting everything for me. No one looks forward to renewal but DCL make it so much easier.

Adelphia Phillips provided outstanding customer service at DCL Insurance. Professional, knowledgeable, and genuinely caring—she made the entire process smooth and stress-free.

Best insurance company for private hire taxis .very competitive quotes .I recommend this company to everyone. Jill mayne was very helpful and gave me very good quote for renewal thanks to her.

Adele at dcl dealt with me and my husband today and was very good with us . Explained everything beautifully and gave us a discount which has led to us renewing with you once again. Thank u Adele 💓

The process of renewal was made smooth and efficiently by Ella Bell. Friendly customer service. I highly recommend DCL Insurance.

This is my third consecutive year with DCL. The service I received from Matthew Santos was great. He is very friendly and professionally handled my request for a renewal, provided a good quote for me even he competed the other supplier quote.

Excellent service

Customer service is very good. Specially Adelphia Phillips is great 👍 and also price wise is very good company.

I been 16 years with DCL insurance
DCL insurance services is admired
and staff's are very helpful and friendly and respectful and very quickly fulfilled my needs.

Very helpful people and very affordable price I highly recommend to all private hire drivers to buy insurance from them.
I highly thanks to mr Sebastian Ruiz .

ADEL dealt me professionally, best price abd service

Avoid if you expect efficient claims handling and proper customer care.

Following my accident on 29/09/2025, my Mercedes E350e was processed through DCL insurance, with claim handling by Noble Claims and repairs carried out at A to Z Garage in Colindale.

My vehicle remained at the repair garage for approximately 6 months waiting for parts. This excessive delay alone was unacceptable.

Prior to the accident, my vehicle had successfully passed MOT and TfL licensing inspections with no rear suspension noise, no battery issues, and no suspension faults.

After collection, while cosmetic repairs had been completed, multiple new mechanical issues became immediately apparent, including battery deterioration, rear noise, suspension imbalance, and pump/shock absorber faults that did not exist before the accident or prolonged storage.

Rather than properly investigating these issues, I was repeatedly told these were normal wear-and-tear items or common Mercedes maintenance issues. This explanation is difficult to accept considering the vehicle had no such faults beforehand and these issues only appeared after months in storage and repair.

To make matters worse, I was advised to obtain confirmation from Mercedes that these problems were directly linked to the accident or repair period before further action could be considered, effectively shifting responsibility back onto the customer.

The entire process has been stressful, time-consuming, and unnecessarily difficult.

Insurance and claims management should reduce stress after an accident — not create further vehicle issues, delays, and disputes.

Based on my experience, I would strongly advise customers to carefully review their repair and claims options before proceeding.

getting a deal — but in reality, the overall cost still ends up being quite high compared to the market.
It often feels like a sales tactic rather than genuine value.
The service itself is acceptable, but not exceptional enough to justify the premium pricing.
I would advise others to:
Compare quotes carefully
Not be swayed by small discounts

“I recently renewed my taxi insurance with the help of ADEL at DCL Insurance, and I’m extremely pleased with the service I received. She was professional, friendly, and very helpful throughout the entire renewal process. ADEL explained everything clearly, handled everything efficiently, and made the whole experience smooth and stress-free. Her excellent customer service and support were truly appreciated. I highly recommend her to anyone looking for reliable taxi insurance assistance.”