Really great photos but super poor communication. My family live the pictures I bought froma gym comp and want to order some. I have emailed, instagrammed and facebook messaged over the past couple of... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
My daughter won a photo in the raffle after her gymnastics show and the service was brilliant! We were given two photos instead of just the one, it was printed quickly and given to us to take home wit... Ver mais
A empresa respondeu
⭐️⭐️⭐️⭐️⭐️ DE Photo – kind, patient and truly professional DE Photo were the official photographers at my daughter’s school Sports Day. I was the last parent left by their van, trying to plac... Ver mais
A empresa respondeu
They printed a tournament photo that unfortunately had the incorrect details by mistake, but were so quick to get back to me to get it sorted! They have sent out a brand new photo to me and the servi... Ver mais
A empresa respondeu
Detalhes da empresa
- Fotógrafo
- Serviço de Soluções de Tecnologia para Eventos
- Impressão de fotos
- Loja de artigos para fotografia
- Serviços de fotografia
Escrito pela empresa
Since 2002, DEphoto has specialised in capturing quality event photography from more than 45,000 events. As a result of our experience, efficiency and dedication to providing the best onsite printing solution for our customers, we are now the largest school, sport, club and event photography company in the UK.
Informações de contato
Unit E1 Moor Hall, RH19 3NR, Dormansland, Reino Unido
- 0333 600 1020
- orders@dephoto.co.uk
- www.dephoto.biz
4,4
Excelente
527 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
nice experience
everyone was kind and it was well produced
13 de julho de 2026
Avaliação não solicitada
Resposta da DE Photo
Hi Myiah,
Thank you for taking the time to leave this review. We're really pleased everyone looked after you well and that you were happy with how the photos turned out. It means a lot to know the team made a good impression, and we hope to see you again.
— The DE Photo Team
Resposta da DE Photo
Thanks very much, Reggie. We appreciate you taking the time to leave a review.
— The DE Photo Team
Excellent photos
12 de julho de 2026
Avaliação não solicitada
Resposta da DE Photo
Hi Paula,
Thank you — we're really pleased you're happy with the photos. It means a lot to know the images came out just as you'd hoped, and we hope you enjoy them for years to come.
— The DE Photo Team
I’ve paid for 4 different pictures they…
I’ve paid for 4 different pictures they put in my frame 2 same picture. Never again and don’t recommend them
11 de julho de 2026
Avaliação não solicitada
Resposta da DE Photo
Hi Maria,
Thank you for letting us know, and we're sorry the Quad photo ihad two of the same photos rather than the four different ones you ordered. That isn't the standard we aim for and we'd like to put it right for you.
Please email Mike Moore - mike@dephoto.biz with your order details and we'll arrange a corrected Quad straight away.
— The DE Photo Team
Resposta da DE Photo
Thanks very much, Freddie. We're really pleased you were happy with the pictures, and it's lovely to hear our team made a good impression too. Thank you for taking the time to leave a review.
— The DE Photo Team
Resposta da DE Photo
Hi Alicia,
Thanks so much for the 4-star review and for taking the time to leave your feedback — it's genuinely appreciated. We're really pleased you had a good experience with DE Photo, and we hope to see you again soon.
— The DE Photo Team
Always helpful and efficient
Always helpful and efficient
10 de julho de 2026
Avaliação não solicitada
Resposta da DE Photo
Hi Amy,
Thank you for the lovely review. We're really pleased you've found us helpful and efficient — it's exactly what we aim for. We look forward to seeing you again next time.
— The DE Photo Team
Great company and lovely photos
Great company and lovely photos
5 de julho de 2026
Avaliação não solicitada
Resposta da DE Photo
Thank you so much — it's lovely to hear you rate us so highly and that you're happy with your photos.
That really is what we aim for, so we're grateful you took the time to say so. We hope to see you again.
Very polite and very good pictures
Very polite and very good pictures. Very happy with the outcome
5 de julho de 2026
Avaliação não solicitada
Resposta da DE Photo
Hi Ash,
Thank you for the lovely 5-star review. We’re really pleased to hear you were happy with both the service and the photographs. I’ll pass your comments on to the team.
Thanks again for choosing DE Photo.
Friendly helpful staff
5 de julho de 2026
Avaliação não solicitada
Resposta da DE Photo
Thank you for taking the time to leave us a 5-star review, Lisa. We're really pleased to hear you found our staff friendly and helpful. We appreciate your support and hope to see you again at another event.
Resposta da DE Photo
Thank you for your review, Armani. We're really pleased to hear you liked the photographs. We hope they bring back some great memories, and we appreciate you taking the time to share your feedback.
Poor customer service
I recently purchased photographs after my son’s sports day at his prep school in Birmingham on Thursday. Unfortunately the poor customer service that I received completely spoiled what should have been a positive experience.
The lady serving at the front of the van was very rude, impatient and made me feel rushed, despite there only being two people behind me in the queue. She huffed and puffed throughout, despite the whole interaction being less than 5 minutes, spoke to me with an attitude and seemed reluctant to let me check some zoomed-in photos to make sure my son was actually in them before I purchased them. She also asked me which colour frame I wanted, making it seem as though it was included, only for me to discover that it was an optional extra, to which she gave me more attitude when I asked her to remove the frame from the order.
The staff at the back of the van who were retrieving the photographs were polite and helpful and the photos themselves were good. However, this lady’s poor customer service completely overshadowed the experience. I hope this feedback is taken on board for staff training, as no customer should be made to feel like they’re an inconvenience when purchasing photographs of their child.
2 de julho de 2026
Avaliação não solicitada
Resposta da DE Photo
Hi Aisha,
Thank you for taking the time to leave such detailed feedback.
I'm sorry to hear that your experience with our customer service left you feeling disappointed, particularly when purchasing photographs of what should have been a special day for your son.
I'm pleased to hear you were happy with the photographs themselves and found the team preparing them to be polite and helpful. However, that's clearly been overshadowed by how you felt you were treated during your purchase, and that's something we take seriously.
We'll be discussing your feedback with the team so we can understand what happened and ensure the level of service we provide matches the standard we expect.
If you'd be willing to contact me directly at mike@dephoto.biz, I'd welcome the opportunity to discuss your experience further.
Thank you again for bringing this to our attention.
Not good very hard to find photos
27 de junho de 2026
Avaliação não solicitada
Resposta da DE Photo
Hi Kevin,
Thank you for taking the time to leave a review.
I'm sorry to hear you found it difficult to locate your photographs. We'd like to understand what happened so we can help and see if there's anything we can improve.
If you could email me at mike@dephoto.biz with the event name and date, we'll be happy to look into it and help you find your photographs.
Thank you for bringing this to our attention.
Great photographer!
3 de julho de 2026
Avaliação não solicitada
Resposta da DE Photo
Thank you for your review, Mrs Campion. We’re really pleased to hear you were happy with your experience. It’s great to know our photographer made such a positive impression. We appreciate you taking the time to leave a review and hope to see you again at another event.
Resposta da DE Photo
Thank you for taking the time to leave us a review. We're really pleased to hear we got straight to the point and provided the information you needed. We appreciate your feedback and hope to be able to help you again in the future.
Resposta da DE Photo
Thank you Keisha for your kind review.
Absolutely amazing thank you so
Absolutely amazing thank you so
Much
28 de junho de 2026
Avaliação não solicitada
Resposta da DE Photo
Thank you Ellie for your kind review.
Resposta da DE Photo
Thank you Zamir for your kind review.
Have to pay for it when i already paid…
Have to pay for it when i already paid for the event
28 de junho de 2026
Avaliação não solicitada
Resposta da DE Photo
Hi Tolga,
Thank you for taking the time to leave a review. We're sorry to hear that your experience did not meet your expectations.
From your review, we're not entirely sure what has happened, and unfortunately there isn't enough information for us to identify your experience or investigate the matter properly.
DE Photo provides an optional photography service at sporting events. While admission to an event may be included within an entry fee, photographs are a separate optional purchase (like many other services such as food, drink etc.) and are never included as part of the event entry.
We would genuinely like to understand your experience and investigate your concerns. Could you please contact me (mike@dephoto.biz) with the name and date of the event you attended, together with any order details, so that we can look into this fully?
At present, we have been unable to identify you as a customer from the information provided, but we would welcome the opportunity to investigate and resolve any genuine issue.
It was a great experience thanks for…
It was a great experience thanks for organising
28 de junho de 2026
Avaliação não solicitada
Resposta da DE Photo
Thank you Tonin for your kind review.
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