Went in to purchase a new sofa, we were looking around at first then greeted by a lovely colleague, we didn’t get her name but she was so helpful and patient with us as it’s a huge deal getting a new... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoCrescent Link Retail Park, Unit 3, BT476SA Londonderry, GB
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Veja o que dizem as avaliações
The staff were so helpful not overbearing and were very professional. Charlotte was just so lovely and so knowledgeable regarding my purchase. The company have such a wide range of sofas to choose fro... Ver mais
A empresa respondeu
Perfectly smooth transaction & very happy with sales staff who were informative in helping me choose what I wanted. Great service overall.
A empresa respondeu
Conor delivered exceptional customer service from start to finish. He was friendly, approachable, and went above and beyond to make sure all my questions were answered. Nothing seemed like too much tr... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
Crescent Link Retail Park, Unit 3, BT476SA, Londonderry, Reino Unido
- 0333 999 9838
4,9
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great shopping experience…
The sales person approached early to see if we needed assistance, he had lots of information and showed us multiple options to ensure that we were happy with what we choose
24 de maio de 2026
Resposta da DFS Furniture - Derry Londonderry
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Elaine was brilliant talked me through…
Elaine was brilliant talked me through everything with the sofa
23 de maio de 2026
Resposta da DFS Furniture - Derry Londonderry
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Vanessa
DFS Customer Support
Great service
15 de maio de 2026
Resposta da DFS Furniture - Derry Londonderry
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Gary was an amazing help
Gary was an amazing help, he made the process quick and simple.
13 de maio de 2026
Resposta da DFS Furniture - Derry Londonderry
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Kieran was so helpful and mannerly when…
Kieran was so helpful and mannerly when dealing with me ,he explained everything well and with such professionalism.thank you Kieran
19 de maio de 2026
Resposta da DFS Furniture - Derry Londonderry
Good afternoon Loretta,
Thanks for your lovely feedback, we’re glad to hear Kieran met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Sales person Emily was very helpful and…
Sales person Emily was very helpful and made the transaction very easy!
19 de maio de 2026
Resposta da DFS Furniture - Derry Londonderry
Good morning Michael,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
First class service from team
First class service from team .
Helpful, respectful and so professional.
It was a pleasure to shop at Lisnagalvin store
Thank you for your excellent service
18 de maio de 2026
Resposta da DFS Furniture - Derry Londonderry
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
My experience was great
My experience was great. Thanks to the sales assistant James sewell. He made it very easy. Can't wait till my new sofa arrives.
11 de maio de 2026
Resposta da DFS Furniture - Derry Londonderry
Good afternoon Theresa,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
DFS derry Conor and the staff have a brilliant…
Conor and the staff have a brilliant customer care service and looked after us so well... Will absolutely recommend to friends and family. We are very happy with our purchase and given all information we needed prior to completing our purchases.
9 de maio de 2026
Resposta da DFS Furniture - Derry Londonderry
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Conor met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
We experienced excellent customer…
We experienced excellent customer service, and the staff were extremely helpful and knowledgeable in helping us select the best product to suit our needs. We would definitely recommend your company to friends and family.
16 de maio de 2026
Resposta da DFS Furniture - Derry Londonderry
Good morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Did not like that additional price on…
Did not like that additional price on product for warranty was not discussed with me
7 de maio de 2026
Resposta da DFS Furniture - Derry Londonderry
Good Morning,
We are really sorry to hear the concerns you have raised this is really disappointing to hear. After looking into your order we are unable to see any warranty has been added on to your order. Should you need any assistance please do contact us on 0333 99 99 777 and we would be happy to help.
Kind Regards,
Vanessa
DFS Customer Support
Resposta da DFS Furniture - Derry Londonderry
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
First class service from kerian.
First class service from kerian.. very friendly and brilliant to work with
5 de maio de 2026
Resposta da DFS Furniture - Derry Londonderry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Very good service!
Can’t remember the guys name, was wearing glasses and a cream
outfit, very pleasant and helpful!
4 de maio de 2026
Resposta da DFS Furniture - Derry Londonderry
Good morning Jenny,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Derry Londonderry
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Sofa was advertised with cushions
Sofa was advertised with cushions . These were not included in price. Delivery was not included in price. None of which was advertised. . Considering we spent £4700+ on new suite. Highly diaappointed
26 de abril de 2026
Resposta da DFS Furniture - Derry Londonderry
Good morning Stephen,
Thank you for taking the opportunity to share your experience with us, we are really sorry to hear that the additional extras and delivery fee were not explained clearly at the point of purchase. To keep our product prices as low as possible we do not embed the delivery cost into the price of our products. The furniture is presented with additional cushions for display purposes, however our advisers will inform you if the products are included or not.
Kind Regards,
Holly M
DFS Customer Support
James was very warm
James was very warm, friendly and explained everything in great detail.
25 de abril de 2026
Resposta da DFS Furniture - Derry Londonderry
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
I liked that staff weren't constantly…
I liked that staff weren't constantly coming and asking if I need help, when I need advice there was a staff member there. The offer or tea or coffee is good.
22 de abril de 2026
Resposta da DFS Furniture - Derry Londonderry
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great salesman with good knowledge
13 de abril de 2026
Resposta da DFS Furniture - Derry Londonderry
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
James explained everything…
James explained everything comprehensively. He was courteous and helpful.
12 de abril de 2026
Resposta da DFS Furniture - Derry Londonderry
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
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