The assistant was very friendly without being pushy. She showed me a range of options similar to my first choice for comparison. Once I had made my choice she gave me lots of time to decide on sizes a... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Warm greeting on entering premises. Lovely and clean and set out easily to walk round. Plenty of choice. Ewan was very helpful and knowledgeable, loved he left us alone to take our time, but seemed... Ver mais
A empresa respondeu
The staff that helped me today were excellent. Very knowledgeable about the products, professional and informative and friendly. They really helped put me at ease and make it a great experience.... Ver mais
We liked that the staff member was actively looking to help but was not pushy at all. Explained things well and we found him easy to deal with. Was very knowledgeable and we did buy additional feature... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
A1, Milton Link, EH15 3QH, Edinburgh, Reino Unido
- 0333 999 9793
4,9
Excelente
10 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Resposta da DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Resposta da DFS Furniture - Edinburgh
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Resposta da DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Neil was absolutely fantastic
Neil was absolutely fantastic. We came back specially to see him and buy the sofa via him. Hope he enjoys his holiday, he's earned it.
1 de agosto de 2026
Resposta da DFS Furniture - Edinburgh
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very helpful sales assistant (Ryan)…
Very helpful sales assistant (Ryan) also very pleasant and friendly.
Great choice of sofas, tables etc.
2 de agosto de 2026
Resposta da DFS Furniture - Edinburgh
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
We liked that the staff member was…
We liked that the staff member was actively looking to help but was not pushy at all. Explained things well and we found him easy to deal with. Was very knowledgeable and we did buy additional features because he explained them well. This was the initial staff member, not the senior member of staff who ran through things with us again - bit odd and unnecessary.
25 de julho de 2026
Resposta da DFS Furniture - Edinburgh
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Excellent from start to finish
Excellent from start to finish. Neil was very professional and very knowledgeable and helpful.
1 de agosto de 2026
Resposta da DFS Furniture - Edinburgh
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Resposta da DFS Furniture - Edinburgh
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Couldn't have had a better experience!
As soon as I walked in the store I was greeted by 2 friendly members of staff asking if I needed any assistance.
I was looking for a specific sofa to try out (Somerford double chaise)
and George was more than happy to take me round to it.
George was friendly and approachable and gave me great help and advice around the right options for my sofa.
He offered coffee and hot chocolate to my daughter whom I had with me.
Throughout the whole interaction, George was very helpful and positive.
I ended up purchasing the sofa in store, thanks to George's support!
Can't recommend the shop enough!
31 de julho de 2026
Resposta da DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Friendly welcome
Friendly welcome. Helpful but not pushy. Knowledgeable in products and aftercare
31 de julho de 2026
Resposta da DFS Furniture - Edinburgh
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Sofa
Staff was friendly and helpful explaining everything about my knew sofa I bought and when I would expect my delivery and how they would deliver it and make sure everything was ok
31 de julho de 2026
Resposta da DFS Furniture - Edinburgh
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Edinburgh
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
I was amazed at how many different…
I was amazed at how many different types of sofas you had. The sales guy can't remember his name was very helpful.
30 de julho de 2026
Resposta da DFS Furniture - Edinburgh
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Misleading delivery claims, missing records, and zero customer care
Bought furniture from DFS with claims of express options, only to face months of delay, inconsistent tracking, and a delivery team that arrived well outside the agreed slot. To top it off, when a Subject Access Request was submitted for the initial sales call, DFS claimed the recording was "unable to be provided".
Once they have your money, customer service and transparency vanish completely. Avoid at all costs.
Update: DFS replied below asking for an order number. For the record, this matter has already been escalated to the Furniture & Home Improvement Ombudsman (Ref: WCZR57790 / Q187958). DFS is fully aware of who I am and has all my details. This generic reply only proves their lack of internal communication once again.
30 de julho de 2026
Avaliação não solicitada
Resposta da DFS Furniture - Edinburgh
Good afternoon Vincenzo,
Thank you for taking the time to share your experience with us, we are so sorry to hear your experience has not met your expectations. Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 4.
Kind Regards,
Holly M
DFS Customer Support
Misleading Delivery Promise.
Promised two-week delivery, then delayed it. Very disappointing and unreliable service.
29 de julho de 2026
Resposta da DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Very welcoming and professional…
Very welcoming and professional customer service. Everything was explained to detail very pleased
29 de julho de 2026
Resposta da DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
5 star service
The staff is so wonderful and cooperative, in person also over the phone,I got instant help
25 de julho de 2026
Resposta da DFS Furniture - Edinburgh
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
Excellent customer service, Ash was brilliant with us, very helpful and knowledgeable!
27 de julho de 2026
Resposta da DFS Furniture - Edinburgh
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Lorraine A
DFS Central Customer Support
Great customer service,
Great customer service,
Helped me with what I wanted and explained sizes etc even though what I wanted wasnt in store.
27 de julho de 2026
Resposta da DFS Furniture - Edinburgh
Hello Shelley,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
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