From start to finish service at DFS was first class. We had a great experience with staff who were extremely helpful in particular Bali who was so helpful, made us feel at ease and took time with us... Ver mais
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Veja o que dizem as avaliações
We were greeted by George on arrival at the Edinburgh store. After a quick chat we were shown all our options in our price bracket. George was great, customer service without feeling pressured into a... Ver mais
A empresa respondeu
We had a fantastic experience buying our very first couch for our first home together yesterday. Zara & Roy couldn’t have been any more helpful. They were full of knowledge and great advice.
A empresa respondeu
Following a very unsatisfactory purchase from another retailer we decided to buy our new sofas from DFS We went to the Edinburgh branch where we were very impressed with Zara's professionalism and k... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
A1, Milton Link, EH15 3QH, Edinburgh, Reino Unido
- 0333 999 9793
4,9
Excelente
10 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Sofa
Staff was friendly and helpful explaining everything about my knew sofa I bought and when I would expect my delivery and how they would deliver it and make sure everything was ok
31 de julho de 2026
Resposta da DFS Furniture - Edinburgh
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Edinburgh
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
I was amazed at how many different…
I was amazed at how many different types of sofas you had. The sales guy can't remember his name was very helpful.
30 de julho de 2026
Resposta da DFS Furniture - Edinburgh
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Misleading delivery claims, missing records, and zero customer care
Bought furniture from DFS with claims of express options, only to face months of delay, inconsistent tracking, and a delivery team that arrived well outside the agreed slot. To top it off, when a Subject Access Request was submitted for the initial sales call, DFS claimed the recording was "unable to be provided".
Once they have your money, customer service and transparency vanish completely. Avoid at all costs.
Update: DFS replied below asking for an order number. For the record, this matter has already been escalated to the Furniture & Home Improvement Ombudsman (Ref: WCZR57790 / Q187958). DFS is fully aware of who I am and has all my details. This generic reply only proves their lack of internal communication once again.
30 de julho de 2026
Avaliação não solicitada
Resposta da DFS Furniture - Edinburgh
Good afternoon Vincenzo,
Thank you for taking the time to share your experience with us, we are so sorry to hear your experience has not met your expectations. Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 4.
Kind Regards,
Holly M
DFS Customer Support
Misleading Delivery Promise.
Promised two-week delivery, then delayed it. Very disappointing and unreliable service.
29 de julho de 2026
Resposta da DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Very welcoming and professional…
Very welcoming and professional customer service. Everything was explained to detail very pleased
29 de julho de 2026
Resposta da DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
5 star service
The staff is so wonderful and cooperative, in person also over the phone,I got instant help
25 de julho de 2026
Resposta da DFS Furniture - Edinburgh
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
Excellent customer service, Ash was brilliant with us, very helpful and knowledgeable!
27 de julho de 2026
Resposta da DFS Furniture - Edinburgh
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Lorraine A
DFS Central Customer Support
Great customer service,
Great customer service,
Helped me with what I wanted and explained sizes etc even though what I wanted wasnt in store.
27 de julho de 2026
Resposta da DFS Furniture - Edinburgh
Hello Shelley,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
On entering the store yesterday we were…
On entering the store yesterday we were welcomed by a lovely gentleman. We looked around without any pressure and when we were ready to ask questions approached by a lovely lady who answered our questions professionally and we purchased a New Tamla.
26 de julho de 2026
Avaliação não solicitada
Resposta da DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Friendly and made buying a joy
Took the time to really understand what we wanted and make relevant recommendations
26 de julho de 2026
Resposta da DFS Furniture - Edinburgh
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Karina at Milton Link DFS Edinburgh…
Karina at Milton Link DFS Edinburgh could not have been more friendly and helpful. I came in this weekend with no idea where to start, just that I know I need a new sofa! She talked me through all of the fabric, colour and sizing options available. Let me browse at my own pace and stepped in where needed. She works with a smile on her face and she made the whole experience relaxed from start to finish. Thank you Karina!! I’ve come away with a lot of options to consider and I feel well informed :)
25 de julho de 2026
Avaliação não solicitada
Resposta da DFS Furniture - Edinburgh
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Karina.
Kind Regards,
Jordan
DFS Customer Support
Very friendly and gave us great service
25 de julho de 2026
Resposta da DFS Furniture - Edinburgh
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
it was a great service from the staff…
it was a great service from the staff who deal us really satisfied from
them
25 de julho de 2026
Resposta da DFS Furniture - Edinburgh
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great in store experience and…
Great in store experience and successful purchase from friendly and polite sales agent.
Looking forward to receiving furniture.
25 de julho de 2026
Resposta da DFS Furniture - Edinburgh
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Really helpful staff members
Really helpful staff members, a great experience all round!
24 de julho de 2026
Resposta da DFS Furniture - Edinburgh
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
New sofa
George was very helpful and informative. He recognised us from our first visit and appreciated the need for time for us to choose the right sofa for us.
24 de julho de 2026
Resposta da DFS Furniture - Edinburgh
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with George.
Kind Regards,
Jordan
DFS Customer Support
George asked how we were doing and…
George asked how we were doing and offered all the help available. Great asset and very knowledgeable and professional with a friendly approach. Made our buying alot easier and smooth
24 de julho de 2026
Resposta da DFS Furniture - Edinburgh
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with George.
Kind Regards,
Jordan
DFS Customer Support
Excellent service and fully satisfied.
I am absolutely delighted with the service. Everything went smoothly, and the staff were incredibly helpful and friendly. I highly recommend them.
24 de julho de 2026
Resposta da DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your feedback, it is much appreciated. We hope that you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Great customer service.
24 de julho de 2026
Resposta da DFS Furniture - Edinburgh
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
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