DFS Furniture - Gateshead Avaliações 

10.191
O TrustScore é 5 de um total de 5

4,9

metro retail park metro retail park, NE11 9XS Gateshead, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Louis was very helpful, professional and knowledgeable about the sofa we were interested in. We were torn between a sofa at DFS and one elsewhere but due to the excellent customer service and qual... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Our son bought a suite a couple of months ago and we had a fabulous helpful, very knowledgable guy called Mark. We went back in today to buy ours, again so very helpful, spent time with us to help wit... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was warmly welcomed into the store and asked if I was looking for anything in particular. David one of the sales personnel took me round and showed me various sofas explaining them in detail. I was... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We had been planning to upgrade our old corner unit for a while, and decided that today was the day 03/08/26. Chose DFS metro retail park had a look around with no pressure or hard sell just us at o... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Móveis
  2. Acessórios para Móveis
  3. Loja de artigos domésticos
  4. Loja de móveis para sala de estar
  5. Loja de sofás
  6. Tapeçaria

Escrito pela empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito pela empresa


Informações de contato

  • metro retail park metro retail park, NE11 9XS, Gateshead, Reino Unido

  • 0333 999 9757

4,9

Excelente

O TrustScore é 5 de um total de 5

10 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(10.191)

94.712 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Friendly and helpful staff who provided…

Friendly and helpful staff who provided us with the right info and assistance.

5 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Good Afternoon,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

I received excellent customer service…

I received excellent customer service throughout my visit. I was given plenty of time to browse without feeling pressured, which made the experience very comfortable. Everything was clearly explained, and my order was confirmed carefully to ensure it was exactly right for me. The staff were friendly, attentive, and genuinely focused on providing a positive customer experience. I left feeling valued and very satisfied with the service I received

5 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Lovely staff

5 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Professional Service

Professional, friendly salesperson who took time to ensure we understand the purchase terms and conditions. Made it all easy.

5 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Good Morning,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Effortless

Just put a deposit down, really pleased with the service. Nicola was very knowledgeable and helpful. Really looking forward to it arriving.

5 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Good Morning,

Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Nicola.

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Excellent STAFF

Staff very helpful, polite and friendly - all my needs were tended to in a professional manner
Found a sofa that I can actually sit on and my feet touch the floor - so happy days
Thank you DFS you do not know how much it means to mean to be able to sit in comfort
I look forward to my delivery

5 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Michelle from the Newcastle metro centre was brilliant 👏 👏 👏 👏

Michelle from Newcastle metro centre was brilliant, also nice to get saleswoman with a sense of humour, my wife has bad anxiety but Michelle sorted that out, pat on her back needed

4 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

DFS Consultant knew the product/sofa…

DFS Consultant knew the product/sofa well when asked about dimensions etc. While we were probably quite an easy sell, her overall demeanour made the experience simple and stress free. Listened to what we wanted and needed having two toddlers to consider.

4 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Lovely staff

Lovely staff, very informative, great choice of styles and colours .
Purchased my new sofa today estimated delivery 12 weeks which is great thank you DFS.

4 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Hello,

Thank you for your lovely feedback.

Kind regards
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Customer experience

Give lots of info to me explained to me very clearly and re checked by another staff member

4 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Hello,

Thank you for sharing your great feedback with us.

Kind regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

A smile good conversation

A smile good conversation, knowledge and smooth sale.

4 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Hello Neil,

Thanks for sharing your lovely review!

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Good show room with plenty of choice

Good show room with plenty of choice. Plenty of sales people on hand but not pushy! Very helpful and good explanation of services and finance deals on offer. Pamela was our sales person and she was fantastic.

2 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Hello Vicki,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Great Experience

Our sales person Zak was brilliant - not pushy, listened and helped us throughout. Plus the sofa was just the right price and style we were looking for.

1 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

What an amazing review, thank you so much for taking the time to write this 😊

Kind Regards,
Vanessa
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Fantastic shop and staff

Fantastic shop well displayed, lovely caring staff at hand to assist when needed.

Nic who helped us was great, well spoken, friendly and great welcoming attitude who assisted us with what we needed and much more. Provided great care and information that we wouldn’t have considered.

1 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Always good advise explant

Always good advise , helpful don't feel pushed in to anything, great customer service, purchase many sofas at dfs would not go anywhere else

1 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Excellent service

The staff in DFS Gateshead are all very attentive and friendly, letting us have a look but can answer any questions when it came to ordering we were talked through everything. Excellent shopping experience thank you.

1 de julho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Avaliado com 4 de um total de 5 estrelas

Furniture in this store is beautiful

Furniture in this store is beautiful, high quality, and loads of choice. The lady who placed my order was called Nicola. She was very patient, professional, knowledgeable, polite, and a genuinely lovely lady. No heavy sales talk and thanks so much for a wonderful experience.

30 de junho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Good Afternoon,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Friendly no pressure!Zak!

30 de junho de 2026
logotipo da DFS Furniture - Gateshead

Resposta da DFS Furniture - Gateshead

Good Afternoon,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

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