The members of staff we interacted with were attentive and helpful. We were offered a much needed coffee after trailing round other stores. When we decided which sofa we wanted we were given specific... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoIkea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP Giltbrook, England, GB
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Veja o que dizem as avaliações
We had a really positive experience ordering our new sofa from DFS. The whole process was simple and straightforward from start to finish. Everything was explained clearly, all of our questions we... Ver mais
A empresa respondeu
Becky was brilliant from start to finish. Went through all of the colour options and combinations and was thorough on care instructions. She went out of her way to remember our names and was really go... Ver mais
Sales was great, all information provided was accurate and detailed. We were really happy with the service when ordering our sofa. We felt at ease and welcome.
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
Ikea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP, Giltbrook, England, Reino Unido
- 0333 999 9777
4,9
Excelente
5 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Positive experience
Good shop well laid out, great friendly sales assistant Becki pleasure to work with
28 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Felt at ease the moment we walked…
Felt at ease the moment we walked through the door, making our whole experience of buying the right sofa so much more enjoyable.
Staff were delightful and very accommodating in every aspect of our journey.
19 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
DFS Giltbrook.
Only went for a look,but ended up buying two,two seater sofas, staff were very good, we were looked after really well,made us welcome. Thanks to all the team.
27 de julho de 2026
Avaliação não solicitada
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Lovely experience buying my sofa
Lovely experience buying my sofa. Stuff were very helpful. Great service
26 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Was willing to help and make sure…
Was willing to help and make sure everything was that you needed it to be.
26 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We were made to feel at ease as soon as…
We were made to feel at ease as soon as we walked into the store. We were not pounced upon straight away by a sales person but we were allowed time to browse and absorb what was on offer. We were then approached by Rachel who was incredibly helpful and supported our buying journey from start to finish
She was particularly professional, helpful, knowlegeable and brilliant in bringing our ideas to reality.
26 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Straight to the point
Straight to the point, no big sales pitch, Tony was quick and straight to the point
26 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Service prior to delivery
The sales person was really helpful and actively looked for the best deal for us. Order relations were double checked as process which was good as minimises human error ensuring order is processed with no issues from the start. Only just purchased so can’t comment on delivery yet but up to this point no complaints at all.
26 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
was very impressed with the sale…
was very impressed with the sale assitant Rachel .she was outstanding at her job role .polite and assited us with a new sofa .and also went the extra mile to find us the perfect coffee table that we liked .we asked a few questions and Rachel was fabulous she explained brilliant .highly recomend rachel .big thankyou from Darren and Dorne
25 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Rachel met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Staff very helpful & informative…
Staff very helpful & informative listening to what i wanted, Very hsppy with the whole experience.
25 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
What a friendly & professional store…
What a friendly & professional store giltbrook is .
The staff were super chatty & explained everything in detail even though we were only purchasing one swivel chair! And not having finance. Would definitely recommend this store to friends & family
25 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very helpful and welcomeing
Very helpful and welcomeing, I wouldn't buy my sofa from anyone else
25 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Good Morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Jordan
DFS Central Customer Support
Excellent service no pressure felt very…
Excellent service no pressure felt very comfortable.
25 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
No pushy sales talk just kind and…
No pushy sales talk just kind and helpful assistance.Well done!!!
24 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very clean store
Very clean store. Explained what I was looking for and was directed to bed section. Within minutes the order had been sorted and financial bit done. Very efficient staff and very helpful.
24 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello Peter,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Fantastic service
The sales rep was friendly and professional. He did not rush me and explained everything really well. I did not feel pressured, and to be honest before entering the store I thought there may be a pressure sale but there wasn't.
24 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Excellent customer service
Excellent customer service, no forcing or Jumping on me as soon as I walked through the door. Staff were very friendly and approachable. Made you feel comfortable and spent time exploring options. Lovely store and staff!
21 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Dylan sofa
Akeel was very friendly polite and helpful and made buying our sofa very easy
22 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
The sales assistant was extremely…
The sales assistant was extremely knowledgeable and helpful.
21 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Resposta da DFS Furniture - Giltbrook
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
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