We were attended to by a helpful, polite and friendly member of staff at DFS Giltbrook who dealt with our purchase quickly and efficiently. Very pleased with our purchase and are looking forward to it... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoIkea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP Giltbrook, England, GB
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Veja o que dizem as avaliações
We were made to feel at ease as soon as we walked into the store. We were not pounced upon straight away by a sales person but we were allowed time to browse and absorb what was on offer. We were the... Ver mais
A empresa respondeu
Customer service was excellent. Tom was very helpful and knowledgeable and helped my mum make a very solid decision about the sofa bed she wanted. He explained everything to her, including me so I wa... Ver mais
A empresa respondeu
The sales person was really helpful and actively looked for the best deal for us. Order relations were double checked as process which was good as minimises human error ensuring order is processed wit... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
Ikea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP, Giltbrook, England, Reino Unido
- 0333 999 9777
4,9
Excelente
5 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Staff very helpful & informative…
Staff very helpful & informative listening to what i wanted, Very hsppy with the whole experience.
25 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
What a friendly & professional store…
What a friendly & professional store giltbrook is .
The staff were super chatty & explained everything in detail even though we were only purchasing one swivel chair! And not having finance. Would definitely recommend this store to friends & family
25 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very helpful and welcomeing
Very helpful and welcomeing, I wouldn't buy my sofa from anyone else
25 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Good Morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Jordan
DFS Central Customer Support
Excellent service no pressure felt very…
Excellent service no pressure felt very comfortable.
25 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
No pushy sales talk just kind and…
No pushy sales talk just kind and helpful assistance.Well done!!!
24 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very clean store
Very clean store. Explained what I was looking for and was directed to bed section. Within minutes the order had been sorted and financial bit done. Very efficient staff and very helpful.
24 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello Peter,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Fantastic service
The sales rep was friendly and professional. He did not rush me and explained everything really well. I did not feel pressured, and to be honest before entering the store I thought there may be a pressure sale but there wasn't.
24 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Excellent customer service
Excellent customer service, no forcing or Jumping on me as soon as I walked through the door. Staff were very friendly and approachable. Made you feel comfortable and spent time exploring options. Lovely store and staff!
21 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Dylan sofa
Akeel was very friendly polite and helpful and made buying our sofa very easy
22 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
The sales assistant was extremely…
The sales assistant was extremely knowledgeable and helpful.
21 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Resposta da DFS Furniture - Giltbrook
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
We were served by Tom
We were served by Tom. Fantastic customer service. Extremely helpful and professional.
This company is very lucky to have you as an employee
Thank you for our latte.
Like we say if we win the raffle we will hand you £100 for a day off :)
From Nic and Lee
18 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello Lee & Nic,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Super friendly and easy to talk to
Super friendly and easy to talk to, helped answer all queries we had, straight to the point in regards to all the information we needed and even made all four of us a drink whilst we waited. All around great experience for a first time sofa buyer.
19 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello Ben,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Very helpful,friendly and approachable
Very helpful,friendly and approachable. Didn't pressure us. Listened to what we were saying.
18 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
Great service
Great service. No complaints. Would definitely buy from store again. Was well attended too.
19 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Lots of choice
Lots of choice
Excellent customer service
Friendly and helpful staff especially Rachel
18 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Effortless sofa purchase
We went to the store prepared, but were helped by a lovely member of staff whose approach was relaxing but also covered all the necessary aspects of the purchase. Can’t fault the service, thank you.
17 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Matt and the team made the whole visit…
Matt and the team made the whole visit very pleasant indeed, everything was explained to us in detail, we had several choices but settled exactly for what we wanted, every member of staff was very helpful indeed, i would fully recommend a visit to this branch for all furniture requirements. They all had a pleasant attitude and a smile, that made a lot of difference to us. thank you.
17 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Lorraine A
DFS Central Customer Support
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