We were attended to by a helpful, polite and friendly member of staff at DFS Giltbrook who dealt with our purchase quickly and efficiently. Very pleased with our purchase and are looking forward to it... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoIkea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP Giltbrook, England, GB
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Veja o que dizem as avaliações
We were made to feel at ease as soon as we walked into the store. We were not pounced upon straight away by a sales person but we were allowed time to browse and absorb what was on offer. We were the... Ver mais
A empresa respondeu
Customer service was excellent. Tom was very helpful and knowledgeable and helped my mum make a very solid decision about the sofa bed she wanted. He explained everything to her, including me so I wa... Ver mais
A empresa respondeu
The sales person was really helpful and actively looked for the best deal for us. Order relations were double checked as process which was good as minimises human error ensuring order is processed wit... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
Ikea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP, Giltbrook, England, Reino Unido
- 0333 999 9777
4,9
Excelente
5 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Matt and the team made the whole visit…
Matt and the team made the whole visit very pleasant indeed, everything was explained to us in detail, we had several choices but settled exactly for what we wanted, every member of staff was very helpful indeed, i would fully recommend a visit to this branch for all furniture requirements. They all had a pleasant attitude and a smile, that made a lot of difference to us. thank you.
17 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Lorraine A
DFS Central Customer Support
DFS respectful and Professional service
We were left to browse without being hassled constantly but were made aware that help and advice were available at any time.
When we were ready to discuss models and features Thomas (Tom) was very helpful without being too pushy.
We were very pleased with how he explained everything and answered any questions we asked.
We enjoyed the shopping experience at DFS and are looking forward to receiving a Professional service going forward and a great product to relax on.
16 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello Colin,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Assistant was very professional and…
Assistant was very professional and friendly
16 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello Brenda,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Exemplary Service
From my initial online search, to visiting the Giltbrook store to compare my shortlist, to ordering my new suite, foot stool and scatter cushions online, the process has been seamlessly smooth and communication since placing my order has been exemplary.
8 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Buying our sofa
We had a great experience buying our sofa, Charlotte was fantastic and our baby loved her 😊
15 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Great company.helpfull staff.
15 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
All good but we got a free cleaning kit…
All good but we got a free cleaning kit included but later we got a call we had to pay for it !! Bit confused 🤔
14 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello Michelle,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
D was very helpful and professional…
D was very helpful and professional explained everything in detail
14 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello Gemma,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
The staff were very helpful and the range excellent
The staff were very helpful and friendly with really good product knowledge. The stock and technology to view products in different colours and materials was excellent.
4 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello Ross,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Amazing staff and great customer…
Amazing staff and great customer service. I felt like I got all the information I needed and I was really impressed with everything.
12 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Excellent Service
Excellent service from Matt (Mathew) @ the Giltbrook Store . He managed to get the scatter cushions made for us in a more suitable colour for our colour scheme. One set came in the wrong colour but this was soon rectified.
Thankyou so much
4 de maio de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
The staff were very helpful and…
The staff were very helpful and explained all information properly
12 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you for your positive review.
Kind regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Very friendly and easy to find out the…
Very friendly and easy to find out the information I needed
4 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
The staff and variety of products was…
The staff and variety of products was 1st class.Rachell was above and beyond with her knowledge of the products.
11 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello Bernard,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Not being chased around the shop by…
Not being chased around the shop by sales people ,left to browse at our own pace
10 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello Mark,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent service, perfect products
Welcoming, attentive service without being overpowering or off-putting. Allowed us to take our time with choosing without being bothered and when we were ready, made the whole process straight-forward and easy. Tried a few stores before DFS but found what was needed here.
8 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Resposta da DFS Furniture - Giltbrook
Hello Jenny,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
I'm still waiting for my purchase
I'm still waiting for my purchase. And it's day 8.
1 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hi Ibiene,
Thank you for your review today. Whilst the items you have ordered are ready for quick delivery, this does depend on the couriers availability and the dates in your area. We can confirm delivery has now been arranged for next week.
Kind Regards,
Holly M
DFS Customer Support
We were treated with extreme…
We were treated with extreme professionalism. No pushy sales, help and advise was so genuine. Becky was so helpful and professional. She was extremely friendly in all aspects of th sale.
6 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
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