The members of staff we interacted with were attentive and helpful. We were offered a much needed coffee after trailing round other stores. When we decided which sofa we wanted we were given specific... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoIkea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP Giltbrook, England, GB
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Veja o que dizem as avaliações
We had a really positive experience ordering our new sofa from DFS. The whole process was simple and straightforward from start to finish. Everything was explained clearly, all of our questions we... Ver mais
A empresa respondeu
Becky was brilliant from start to finish. Went through all of the colour options and combinations and was thorough on care instructions. She went out of her way to remember our names and was really go... Ver mais
Sales was great, all information provided was accurate and detailed. We were really happy with the service when ordering our sofa. We felt at ease and welcome.
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
Ikea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP, Giltbrook, England, Reino Unido
- 0333 999 9777
4,9
Excelente
5 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Resposta da DFS Furniture - Giltbrook
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
We were served by Tom
We were served by Tom. Fantastic customer service. Extremely helpful and professional.
This company is very lucky to have you as an employee
Thank you for our latte.
Like we say if we win the raffle we will hand you £100 for a day off :)
From Nic and Lee
18 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello Lee & Nic,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Super friendly and easy to talk to
Super friendly and easy to talk to, helped answer all queries we had, straight to the point in regards to all the information we needed and even made all four of us a drink whilst we waited. All around great experience for a first time sofa buyer.
19 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello Ben,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Very helpful,friendly and approachable
Very helpful,friendly and approachable. Didn't pressure us. Listened to what we were saying.
18 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
Great service
Great service. No complaints. Would definitely buy from store again. Was well attended too.
19 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Lots of choice
Lots of choice
Excellent customer service
Friendly and helpful staff especially Rachel
18 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Effortless sofa purchase
We went to the store prepared, but were helped by a lovely member of staff whose approach was relaxing but also covered all the necessary aspects of the purchase. Can’t fault the service, thank you.
17 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Matt and the team made the whole visit…
Matt and the team made the whole visit very pleasant indeed, everything was explained to us in detail, we had several choices but settled exactly for what we wanted, every member of staff was very helpful indeed, i would fully recommend a visit to this branch for all furniture requirements. They all had a pleasant attitude and a smile, that made a lot of difference to us. thank you.
17 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Lorraine A
DFS Central Customer Support
DFS respectful and Professional service
We were left to browse without being hassled constantly but were made aware that help and advice were available at any time.
When we were ready to discuss models and features Thomas (Tom) was very helpful without being too pushy.
We were very pleased with how he explained everything and answered any questions we asked.
We enjoyed the shopping experience at DFS and are looking forward to receiving a Professional service going forward and a great product to relax on.
16 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello Colin,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Assistant was very professional and…
Assistant was very professional and friendly
16 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello Brenda,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Exemplary Service
From my initial online search, to visiting the Giltbrook store to compare my shortlist, to ordering my new suite, foot stool and scatter cushions online, the process has been seamlessly smooth and communication since placing my order has been exemplary.
8 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Buying our sofa
We had a great experience buying our sofa, Charlotte was fantastic and our baby loved her 😊
15 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Great company.helpfull staff.
15 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
All good but we got a free cleaning kit…
All good but we got a free cleaning kit included but later we got a call we had to pay for it !! Bit confused 🤔
14 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello Michelle,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
D was very helpful and professional…
D was very helpful and professional explained everything in detail
14 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello Gemma,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
The staff were very helpful and the range excellent
The staff were very helpful and friendly with really good product knowledge. The stock and technology to view products in different colours and materials was excellent.
4 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello Ross,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Amazing staff and great customer…
Amazing staff and great customer service. I felt like I got all the information I needed and I was really impressed with everything.
12 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Excellent Service
Excellent service from Matt (Mathew) @ the Giltbrook Store . He managed to get the scatter cushions made for us in a more suitable colour for our colour scheme. One set came in the wrong colour but this was soon rectified.
Thankyou so much
4 de maio de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
The staff were very helpful and…
The staff were very helpful and explained all information properly
12 de julho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you for your positive review.
Kind regards,
Holly M
DFS Customer Support
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