The members of staff we interacted with were attentive and helpful. We were offered a much needed coffee after trailing round other stores. When we decided which sofa we wanted we were given specific... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoIkea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP Giltbrook, England, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
We had a really positive experience ordering our new sofa from DFS. The whole process was simple and straightforward from start to finish. Everything was explained clearly, all of our questions we... Ver mais
A empresa respondeu
Becky was brilliant from start to finish. Went through all of the colour options and combinations and was thorough on care instructions. She went out of her way to remember our names and was really go... Ver mais
A empresa respondeu
We were lucky to find what we were looking for....However the customer service was great and Keely was very patient and accommodating and took us through the entire process really well. She's a great... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
Ikea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP, Giltbrook, England, Reino Unido
- 0333 999 9777
4,9
Excelente
5 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Always no pressure from the sales…
Always no pressure from the sales staff, but on hand to help when asked.
7 de junho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
I was made to feel quite at ease.
I found the staff very friendly & very helpful, Tom the young person that served me was very knowledgeable and didn’t make me feel rushed, unlike people at other showrooms.
6 de junho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Customer service was brilliant
Kelly was fab, gave us all the info we needed to order our new sofas. Can’t wait for them to arrive!
6 de junho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thanks for your lovely feedback, we’re glad to hear Kelly met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Today we was served by Tom
Today we was served by Tom, he was absolutely amazing with us! Helped us with every question we had, he was super lovely and amazing with getting this sorted for us! He made the whole experience lovely because he was genuinely a nice guy
6 de junho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Giltbrook
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Great customer service
Great customer service, great people helpful and understanding
6 de junho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great service…
Dropped in to have a look at the sofas in DFS. Spoke with a lovely staff member who was very knowledgeable and helpful. Looking forward to getting delivery of my new sofa.
6 de junho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The lady was extremely helpful looking…
The lady was extremely helpful looking through lots of options and was really friendly
6 de junho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Giltbrook
Hello Diane,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Great Service at GiltbrookWe already knew what we wanted before…
We already knew what we wanted before going to DFS. We explained our requirements to the sales assistant, who was knowledgeable and courteous in helping us make our choice. My wife and I would like to say that the experience was tranquil and we didn’t at any time feel pressured into purchasing anything. Finally a big thank to Becky and Scott at the Giltbrook store for their excellent service
5 de junho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
DFS Furniture - Giltbrook…
Each and every assistant we talked to was so helpful, friendly and made the experience pleasurable. Even the coffee we were given was lovely.
4 de junho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Very helpful & felt under no pressure…
Very helpful & felt under no pressure at all to purchase, no pushy sales person .
3 de junho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Great service great advise and great…
Great service great advise and great offer on the suite. Friendly staff and great customer service
1 de junho de 2026
Resposta da DFS Furniture - Giltbrook
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Amazing staff are so friendly
Amazing staff are so friendly , just go in and have a look around it’s not pressured environment at all. Staff very knowledgeable should you need it! Special mention to Kelly who was so good with us - Thankyou
1 de junho de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
What a lovely morning spent at…
What a lovely morning spent at Giltbrook DFS. Great salesman Bob who took plenty of time with my mum. Fully explained all the workings of the furniture. Would recommend
1 de junho de 2026
Resposta da DFS Furniture - Giltbrook
Hello Susan,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Rachel was very attentive and polite…
Rachel was very attentive and polite and friendly
31 de maio de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Good friendly not pushy staff
31 de maio de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Bob was really great and helpful
Bob was really great and helpful. Didn’t bombard us as soon as we walked through the door. Waited until we were ready for help - explained all terms and agreements for our sofas. Was an overall great experience
30 de maio de 2026
Resposta da DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.