Went in to get our dream sofa today and had the pleasure of David helping us to achieve this. He gave us peace of mind by thoroughly explaining all the details to us and answering all our questions, h... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
A pleasant, but non-invasive welcome took place, and we were left to look round. This we did, and viewed the entire shop 2/3 times.On finding a possible 1st.choice for a new Sofa,we called for assista... Ver mais
A empresa respondeu
We were welcomed into the store and left to look around at our leisure. When we were ready for assistance Rowan helped us through the process and explained thoroughly what costs were and any additi... Ver mais
A empresa respondeu
Claire, the lady that helped us choose our sofa was absolutely lovely. She explained everything so well and was extremely helpful, friendly and professional. We couldn’t have asked for a better ex... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
London Road, ME16 0LP, Maidstone, Reino Unido
- 0333 999 9787
4,9
Excelente
9 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The staff were very helpful and…
The staff were very helpful and explained every option. Excellent service.
11 de agosto de 2026
Resposta da DFS Furniture - Maidstone
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Friendly and welcoming environment
Friendly and welcoming environment, staff very helpful and supportive towards our needs.
10 de agosto de 2026
Resposta da DFS Furniture - Maidstone
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Steve gave great service answering all…
Steve gave great service answering all my queries and made the whole ordeal of buying furniture enjoyable experience
9 de agosto de 2026
Resposta da DFS Furniture - Maidstone
Hello Lorraine,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
The lady who served us
The lady who served us, was really friendly and welcoming, without being pushy at all. She was extremely helpful and went out of her way to answer all of our questions. She made the whole experience really enjoyable and we couldn’t have asked for better service.
2 de agosto de 2026
Resposta da DFS Furniture - Maidstone
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
The process of buying a sofa was simple…
The process of buying a sofa was simple but still informative.
We wanted to buy a dining set too, but was disappointed that you do not have any on display
9 de agosto de 2026
Resposta da DFS Furniture - Maidstone
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine E
DFS Central Customer Support
Resposta da DFS Furniture - Maidstone
Hello Sonny,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Absolute fantastic customer service…
Absolute fantastic customer service would recommend to a friend and family. Staff were very engaging and friendly to help us select the right product for purchase. 5 Stars
9 de agosto de 2026
Resposta da DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Super Steve super store
Steve our store helper was amazing very reassuring and new his stuff he made me and my partner feel very welcome and helped up with the purchase of our first sofa, very professional very polite and most of all very helpful and informative, thank you Steve, at Maidstone dfs.
9 de agosto de 2026
Resposta da DFS Furniture - Maidstone
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Great customer service …
Great service provided by Claire she was
knowledgeable and helpful with our sofa decision. A great experience at dfs maidstone
8 de agosto de 2026
Resposta da DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine E
DFS Central Customer Support
Resposta da DFS Furniture - Maidstone
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Lovely Sales Person
The sales person was very helpful and explained everything to me with regards to my purchase.
Made the whole process easy.
Brilliant customer service from the lady who served me and made me feel relaxed.
8 de agosto de 2026
Resposta da DFS Furniture - Maidstone
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Danny was amazing
Danny was amazing, took his time to ensure he explained everything and helped immensely! The service was thorough and no question was left unanswered.
8 de agosto de 2026
Resposta da DFS Furniture - Maidstone
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
I was welcomed by the lovely Claudia…
I was welcomed by the lovely Claudia who was very knowledgeable and helpful without being pushy - she is a credit to DFS!
8 de agosto de 2026
Resposta da DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Sofa
We bought sofas from dfs Maidstone and were very pleased with service given by Clarrisa
8 de agosto de 2026
Resposta da DFS Furniture - Maidstone
Hello Anthony,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Rowen was awesome
Rowen was awesome - great guy amazing service and properly helped us with a big spend!
7 de agosto de 2026
Resposta da DFS Furniture - Maidstone
Hello Nicky,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
We knew what we wanted when we went…
We knew what we wanted when we went into the store. Steve approached us and asked if he could help us. It was a relatively quick transaction helped by the fact we were given time on our own to decide and not pestered with irrelevant information. All our questions were answered along with some useful advice.
7 de agosto de 2026
Resposta da DFS Furniture - Maidstone
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
On arrival DFS
On arrival, approached by Rowen was looking for Sofas to renew, looking for same measurements as my old sofas, he guided me to set sofas and explained thoroughly the details, I was very impressed and naturally presented professionally and made me at ease, the sofas he presented were perfect, exact measurements as my old sofas. Very happy with the overall experience!!
6 de agosto de 2026
Resposta da DFS Furniture - Maidstone
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
The gentleman that served me was the…
The gentleman that served me was the same one from 10 years ago, coincidence!! VERY HELPFUL.
Knew his products. Lovely process.
6 de agosto de 2026
Resposta da DFS Furniture - Maidstone
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Very helpful staff
James was extremely helpful, available to answer any questions we asked.
The sofa maintenance and transaction process was explained in detail.
6 de agosto de 2026
Resposta da DFS Furniture - Maidstone
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with James.
Kind Regards,
Jordan
DFS Customer Support
Nice welcome,no pressure selling ,left…
Nice welcome,no pressure selling ,left alone till we needed help. Went through all our requests ,fab service.
5 de agosto de 2026
Resposta da DFS Furniture - Maidstone
Hello Bob,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.