DFS Furniture - Reading Avaliações 

5.564
O TrustScore é 5 de um total de 5

4,9

3 Forbury Road, RG1 3JH Reading, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Choose a sunday morning because thought it would be quiet . a few people looking around a sales person approached us and asked if we needed help. Told them our requirements and was taken to be sh... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Staff were very helpful on both my visits, and Steve, the manger, was particularly good. My questions were answered clearly, and I was put under no pressure to buy, but given time to try out my chosen... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

John made the whole experience very easy. He explained all our options re a choice of sofa and went over all the finance details.Great customer service.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We have been looking for 2 small armchairs and a small sofa, dfs has a large stock and Agnieszka helped us to look through the options. Once we had decided on the items we were buying she explained th... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Móveis
  2. Acessórios para Móveis
  3. Loja de artigos domésticos
  4. Loja de móveis para sala de estar
  5. Loja de sofás
  6. Tapeçaria

Escrito pela empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito pela empresa


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

6 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(5.564)

94.712 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great advice and service

Great advice and service

21 de junho de 2026
logotipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Very quick and efficient service.

Very quick and efficient service.
Staff very helpful 👍

20 de junho de 2026
logotipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Great experience at DFS Reading today

Great experience at DFS Reading today. A special thank you to Sarah for her excellent customer service. She was very friendly, welcoming, and helpful in guiding us through our purchase. Her professional and warm approach made the whole experience enjoyable. Thank you, Sarah!❤️❤️

20 de junho de 2026
logotipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Excellent service with a smile!

Jonathan was very patient and showed me all the recliner chairs that were on express delivery. He explained the features and options well and didn’t try to rush me into a decision. He processed the paperwork quickly and let me know about the insurance and care options available. Excellent service with a smile!

17 de junho de 2026
logotipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Very good service

Very good service, Mohammed made the experience very easy. Top man.

17 de junho de 2026
logotipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Hello,

Thank you for your positive feedback.

Kind regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Olga who helped me decide which bed…

Olga who helped me decide which bed settee and arm chair was the correct choice for me, was brilliant. I’ve spent many years working in retail including John Lewis so I’m really aware of what customer service is about, and I couldn’t fault her in any area. She was helpful but not pushy, she listened to what was important to me and guided me in the right direction .
I came away from my shopping experience ,feeling happy and confident in the choices I’d made .
This lady is a credit to your store.
Thanks
Carolyn Hopkinson.

15 de junho de 2026
logotipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

welcombed on arrival

welcombed on arrival, friendly approach, there was always somone to assist not left waiting long. process was quick.

8 de junho de 2026
logotipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Good Afternoon,

Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

when we walked in nobody pounced on us…

when we walked in nobody pounced on us we walked around at leisure we was offered a drink when we was ready John told us about the furniture we was interested in we ended up buying it very good service

16 de junho de 2026
logotipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

The sales person was great on my two…

The sales person was great on my two visits. Sun 14th June Sandra who was helpful and showed me to the styles of sofa I had stated.
I returned on Tuesday 16th June to order and the sales man was also great.
Both were knowledgable, helpful, Friendly. The whole experience was relaxed no high pressure sales techniques and efficient .

16 de junho de 2026
logotipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Good Afternoon,,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Very easy to deal with and very clear…

Very easy to deal with and very clear on what is and isn't included.

16 de junho de 2026
logotipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Mohammad was very knowledgeable and did…

Mohammad was very knowledgeable and did not do the hard sell, he told about our options and then left it to us to make the decision.

15 de junho de 2026
logotipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Service 5*

Service was great! Mo was very attentive and knowledgeable. Will visit again

15 de junho de 2026
logotipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Hello,

Thank you for sharing your kind review with us.

Kind Regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

The salesman was on point and attentive…

The salesman was on point and attentive to our requirements.
Firstly he allowed us to roam the shop floor as requested so that we could get the measure of all the sofas in the extensive range.
The salesman showed an admirable knowledge of the stock the coverings and all the price ranges.
All in all a great shopping experience.

10 de junho de 2026
logotipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

I had a great experience today…👍

I had a great experience today brilliant customer service specially Olga great customer service very helpful advices. Very happy with the service and quality products good price 👍

13 de junho de 2026
logotipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

The salesmen was very helpful and…

The salesmen was very helpful and informative and suggested a sofa which met our wants and needs

14 de junho de 2026
logotipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Easy

Easy, straight forward, fast, friendly staff

14 de junho de 2026
logotipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Mo was extremely helpful

Mo was extremely helpful, very professional and a brilliant salesman

13 de junho de 2026
logotipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Staff outstanding

Staff were outstanding. Spoke to a few of them and they were so friendly and attentive. Totally understanding of my incisiveness

13 de junho de 2026
logotipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

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