The whole process from start to finish was a pleasant experience. Jenny was a cheerful, pleasant person to deal with. There was a wide range of frames to choose from. I was not disappointed and would... Ver mais
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Veja o que dizem as avaliações
first time using this company and won’t be the last, Jenny was lovely and very helpful and I feel like I got a right bargain compared to the mainstream opticians who charge an arm and a leg! Highly... Ver mais
Glasses purchased 3yrs ago broke so contacted Burton branch...same frames tracked down by jenny from another branch and prescription emailed...payment including postage sent and new glasses arrived a... Ver mais
A empresa respondeu
Great experience at Direct Specs. Jenny was absolutely amazing. Extremely welcoming, helpful and knowledgeable. She took her time, helping me try on plenty of glasses to find some that fit my head. He... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
We are the original glasses factory outlet, established in 1998, with branches across the Midlands. You can buy with confidence at one of our stores, where you can see our full range of over 500 styles and discuss your lenses in person. Or, If you're looking for the ultimate bargain, browse our online-only specials - and get a pair of glasses for as little as £9.99 complete!
Informações de contato
Reino Unido
- sales@directspecs.co.uk
- www.directspecs.co.uk
4,9
Excelente
441 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Direct Specs
Hello, Emily - thanks for your kind review!
The glasses were easy to order and came…
The glasses were easy to order and came quite quickly. Pleased with service and price
8 de janeiro de 2024
Resposta da Direct Specs
Hi Deirdre, thanks for your kind review of our online service. Great to hear you like your new specs!
Excellent service quick delivery
13 de dezembro de 2023
Resposta da Direct Specs
Hello Lynette, thanks for your kind review!
This company is a joy to order from
This company is a joy to order from. They don't do add ones which pushes the prices up like other companies. Glasses are excellent quality l was kept informed in texts about my order and they arrived exactly as l was told they would. Highly recommend
3 de janeiro de 2024
Resposta da Direct Specs
Hi Sue, thanks for your kind review of our online service. We really appreciate your recommendation and hope you're enjoying your new specs!
Resposta da Direct Specs
Thank you for your kind review!
What a gem of a business
What a gem of a business! Lovely and helpful staff and whilst waiting to get my glasses repaired I found a great pair for me, which was not expected! Thank you and I’ll see you in the New Year
21 de dezembro de 2023
Avaliação não solicitada
Resposta da Direct Specs
Hi Denise. Thanks for your lovely review of our Shirley branch! We look soon to seeing you again soon.
I have ordered glasses 3 times and…
I have ordered glasses 3 times and everything the frames broke. They are brittle and made from inferior quality materials. Avoid this company completely.
20 de dezembro de 2023
Avaliação não solicitada
Resposta da Direct Specs
Hi, Jeff. We've checked our records and can't find an order in your name recorded with our branches or internet service. Please contact us at sales@directspecs.co.uk if you would like to discuss the issue further and hopefully find some clarity on the matter.
Resposta da Direct Specs
Hello Jill. We're sorry to hear you're unhappy with your glasses. We do make the style and dimensions of our frames clear on the website, but unfortunately we can't guarantee that they'll be quite what you're looking for! If you'd like to discuss finding some better sized styles from our range, please get in touch via sales@directspecs.co.uk.
I waited for my prescription specs …
I waited for my prescription specs from my optician to arrive and took the glasses I purchased from you with me.
The glasses you have sent me are not what my prescription should be,they are twice as powerful as my pair from the optician,they tested the lens,and somehow they seem to have been a mix up,I filled in on line what the prescription said and also sent a copy of the prescription,the only way I can use the glasses is to hold the text around 6 to 12 inches away as the text becomes unreadable.
Regards Colin
11 de dezembro de 2023
Resposta da Direct Specs
Hi Colin. We're sorry to hear there is an issue with your lenses. Having reviewed your order it appears we need to clarify the prescription you require and to the check the pupilary distance submitted. Please contact us at sales@directspecs.co.uk so we can review your requirements and have your glasses re-made to the correct specifications.
Excellent customer service highly…
Excellent customer service highly recommended
13 de dezembro de 2023
Avaliação não solicitada
Resposta da Direct Specs
Hi Lynn, thank you for your kind review of our Shirley branch!
Fantastic service.Quality product,many…
Fantastic service.Quality product,many thanks.
8 de dezembro de 2023
Resposta da Direct Specs
Hello David. Thanks for your review of our online service, we're glad you like your new specs!
Very quick and prompt service and the…
Very quick and prompt service and the glasses are lovely.
5 de dezembro de 2023
Resposta da Direct Specs
Thanks for your review Margaret, great to hear you are pleased with your new glasses.
Best glasses repair shop in Walsall!
I went to direct specs to get my holiday sunglasses repaired, and the lady was so nice, professional with a super fast service as my glasses were repaired same day! I highly recommend this shop for Glasses repair, I will definitely be going back to get my prescription glasses repaired :)
5 de dezembro de 2023
Avaliação não solicitada
Resposta da Direct Specs
Hi Renee, thanks for this lovely review. Your kind words will be passed on to Clare at our Walsall branch!
Faultless
Excellent easy fast service as usual 👌. Never had a problem in any dealings with the company and do and will continue to use them.
24 de novembro de 2023
Resposta da Direct Specs
Hi Frank, thanks for this kind review!
Well worth a visit.
Very pleased with the service I received from Gary at the Shirley store.
I chose thinned varifocal reactolite lenses with a designer frame and saved around £100 on the price I had been given by Specsavers. Having worn them for a few days I am extremely happy with the all round vision.
A great range of frames and all lense costs are clearly displayed.
My friend had recommended Direct Specs and I am happy to do the same.
29 de novembro de 2023
Avaliação não solicitada
Resposta da Direct Specs
Hello Janet, thank you for your lovely review, we're delighted to hear you've made a big saving by choosing Direct Specs! Your comments have been passed to Gary who is delighted with your generous feedback.
The glasses are exactly what it says on…
The glasses are exactly what it says on the packet just better. Most impressed
28 de novembro de 2023
Resposta da Direct Specs
Thanks for your kind review, Catherine. Great to hear you're please with your new specs!
Excellent Service
Very helpful staff and delighted with service received by Sarann at Wolverhampton branch today when I visited for advice regarding repair for long distance glasses. She went above and beyond to repair my glasses whilst I wait for a replacement to be ordered.
Have used Direct Specs for a number of years and would definitely recommend; Wide choice of frames, fast processing/notication of collection and excellent customer service.
1 de dezembro de 2023
Avaliação não solicitada
Resposta da Direct Specs
Hi Fergus, thanks for your review. Your kind comments have been passed on to Sarhan at our Wolverhampton branch!
Great product and excellent service
15 de novembro de 2023
Resposta da Direct Specs
Hi Kerrie, thanks for your kind review of our online service!
Easy to order website
Easy to order website. Fast delivery. Good quality frame and good fit. Very affordable.
15 de novembro de 2023
Resposta da Direct Specs
Hello, Sheila. Thank you for reviewing our internet service, great to hear you are pleased with your new specs!
Excellent service,very very helpful…
Excellent service,very very helpful nothing is to much trouble,would definitely recommend them
17 de novembro de 2023
Avaliação não solicitada
Resposta da Direct Specs
Hi Chris, thank you for your kind review of our Shirley branch!
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