Direct Specs Avaliações 441

O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The whole process from start to finish was a pleasant experience. Jenny was a cheerful, pleasant person to deal with. There was a wide range of frames to choose from. I was not disappointed and would... Ver mais

Avaliado com 5 de um total de 5 estrelas

first time using this company and won’t be the last, Jenny was lovely and very helpful and I feel like I got a right bargain compared to the mainstream opticians who charge an arm and a leg! Highly... Ver mais

Avaliado com 5 de um total de 5 estrelas

Glasses purchased 3yrs ago broke so contacted Burton branch...same frames tracked down by jenny from another branch and prescription emailed...payment including postage sent and new glasses arrived a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great experience at Direct Specs. Jenny was absolutely amazing. Extremely welcoming, helpful and knowledgeable. She took her time, helping me try on plenty of glasses to find some that fit my head. He... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Saúde e Medicina

Informação fornecida por fontes externas variadas

We are the original glasses factory outlet, established in 1998, with branches across the Midlands. You can buy with confidence at one of our stores, where you can see our full range of over 500 styles and discuss your lenses in person. Or, If you're looking for the ultimate bargain, browse our online-only specials - and get a pair of glasses for as little as £9.99 complete!


Informações de contato


4,9

Excelente

O TrustScore é 5 de um total de 5

441 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

A great place to get your glasses

The so-called bargain online retailers are never quite what they seem - you simply cannot get lightweight varifocals cheap and many of them wont do certain prescriptions online so I have to visit a store. Probably a better option you can get to see the frames and feel how they fit and how much they weigh! This Direct Specs store is just outside the main shops in Blackheath, it's never too busy and has parking spaces and a good selection of frames. It worked out cheaper than Specsavers and I'm delighted with my new glasses. Will definitely use them again.

15 de novembro de 2023
Avaliação não solicitada
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Resposta da Direct Specs

Hi Gordon, thanks for this fantastic review! We're pleased to hear you've had a positive experience in store at our Halesowen branch and found the specs best suited to your style and prescription!

Avaliado com 5 de um total de 5 estrelas

GIVE IT A GO

This is best place you could buy your specs . Best prices, the gentleman at the reception gives you the best service without any complaints. If you decide to use this place for your new specs ( I recommend you do ) and then you can find a better service the please let me know. YOU WONT BE DISAPPOINTED.

15 de novembro de 2023
Avaliação não solicitada
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Resposta da Direct Specs

Hello, Jaspaul! Thank you for your review, we've passed your kind comments to our team at Shirley. We look forward to serving you again in future!

Avaliado com 5 de um total de 5 estrelas

Topbanana

Helpful, fast, good product.

10 de novembro de 2023
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Resposta da Direct Specs

Hi, Anthony. Thanks for your kind review of our internet service!

Avaliado com 2 de um total de 5 estrelas

Not what I expected…

Glasses ok but supposedly light tint which is impossible to notice. I’ve ended up with overpriced reading glasses…

9 de novembro de 2023
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Resposta da Direct Specs

Sorry to hear you are unhappy with your purchase. As advertised, the tint you requested was the 15% grey, which will has a very modest gradient. If you'd like to get in touch via sales@directspecs.co.uk, we can look to re-glaze your glasses with a more pronounced tint.

Avaliado com 5 de um total de 5 estrelas

Lovely friendly service

Lovely friendly service
Would definitely recommend a visit.
Great service and value for money.
Many thanks 😊

4 de novembro de 2023
Avaliação não solicitada
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Resposta da Direct Specs

Hello Catherine, thank you for your lovely review - we really appreciate your feedback!

Avaliado com 5 de um total de 5 estrelas

Easy process and great service!

Easy to order online with current prescription.
Kept in touch via email with progress of my order.
Collection was simple and glasses were exactly what I needed.

25 de outubro de 2023
logotipo da Direct Specs

Resposta da Direct Specs

Hi, Karen. Thanks for your kind review, we're pleased to hear you're had a positive experience of our click and collect service.

Avaliado com 5 de um total de 5 estrelas

I went to Direct Specs on recommendation

I went to Direct Specs in Shirley on recommendation from someone who had previously had a good service from them. I found the staff incredibly helpful, friendly and professional.
I placed an order for a reglaze at a cost of £25 which I thought was very good value. When I went to collect my glasses unfortunately the prescription was incorrect - there had been one number error on my prescription. The lady serving me apologised profusely and explained my glasses would be sent off and corrected as soon as possible which they were. When I subsequently collected my glasses they were perfect, and unbeknown to me, it had been put on my notes that I was to be offered a free reglaze on another pair of glasses. I hadn’t asked for this or even expected anything. It was just kindly offered. I took advantage and now have another pair of reglazed glasses at no cost. What a service! And I’ve since returned to them and placed an order for another reglaze.

21 de outubro de 2023
Avaliação não solicitada
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Resposta da Direct Specs

Thank you for you wonderful review, we really appreciate your feedback! Your comments have been passed to the excellent team at our Shirley branch.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, really pleased with the ease of ordering to the quality of the spectacles, communication was also spot on, will definitely use them again.

18 de outubro de 2023
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Resposta da Direct Specs

Hi Kieron, thanks for this kind review. Great to hear you've had a positive experience of our online service and happy we got your pupillary distance sorted just in time!

Avaliado com 5 de um total de 5 estrelas

Excellent value

Excellent value. Great customer service. Will buy again from this company.

4 de outubro de 2023
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Resposta da Direct Specs

Hello Julie, thanks for your kind review! Happy to hear you're pleased with our customer service and look forward to receiving future orders from you.

Avaliado com 5 de um total de 5 estrelas

Good value for money

Good value for money , would recommend

4 de outubro de 2023
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Resposta da Direct Specs

Hi, Carl. Thanks for your kind review of our online service!

Avaliado com 5 de um total de 5 estrelas

Wonderful pair of specs

Wonderful pair of specs - would have cost me 20 times as much at opticians!

10 de outubro de 2023
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Resposta da Direct Specs

Hello, Beulah. Thanks for your kind review, great to hear you're pleased with your new glasses and made a saving!

Avaliado com 5 de um total de 5 estrelas

Great value

Great value. Helpful staff member.

10 de outubro de 2023
Avaliação não solicitada
logotipo da Direct Specs

Resposta da Direct Specs

Hi Yvonne, thanks for your kind review of our Shirley branch!

Avaliado com 5 de um total de 5 estrelas

Very quick easy process to order…

Very quick easy process to order glasses. Delivery was very prompt. Good quality product for the price. Very pleased with my purchase.

6 de outubro de 2023
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Resposta da Direct Specs

Thank you for your positive review of our online service!

Avaliado com 5 de um total de 5 estrelas

Helpful

The guys at the Stafford branch were really informative and very helpful, nothing was to much trouble, well done fellas.

4 de outubro de 2023
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Resposta da Direct Specs

Thanks, Colin! Your kind review has been passed on to Ash and his team at our Stafford branch who really appreciate your recommendation.

Avaliado com 5 de um total de 5 estrelas

Budget price, high quality

I was finally told I needed varifocals and wanted to keep a favourite frame, so shopped around for the best value for reglazing. The price difference between others and Direct Specs was significant, but, having received them today (7 October 2023), it doesn't feel like the cheapest option at all. Great communication throughout really helped, too, so I knew when my order had left the lab and roughly when to expect it.

4 de outubro de 2023
logotipo da Direct Specs

Resposta da Direct Specs

Hi, Paul. Thanks for your kind review of our online re-glazing service. We've really pleased to hear you're happy with our pricing and service and look forward to receiving future orders from you!

Avaliado com 5 de um total de 5 estrelas

Set up for prescription lenses was easy…

Set up for prescription lenses was easy to do. Arrived sooner than I thought and very competitively priced. Will be ordering another pair soon.

5 de setembro de 2023
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Resposta da Direct Specs

Hi Mukesh. Thanks for your kind review, we look forward to your next order!

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