Robert has been very responsive to my needs. I needed a replacement of an item and he helped me research the items that I need and was able to place the replacement order quickly. The new product ha... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I worked directly with Efren twice on my order. They were extremely helpful and patient as they worked with me to make some critical, last minute adjustments to our order. They took time to walk me th... Ver mais
A empresa respondeu
Patrick Tubig with Discount Mugs was awesome to deal with. He has helped me for several years on my promotional items and he is always patient with me. This year I was having trouble with some fundi... Ver mais
A empresa respondeu
Patrick was instrumental on making this order happen on many levels. He walked me smoothly thru every step of the process and communicated to my designer several times to get exactly what he needed... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Established in 1995, DiscountMugs has been one of the largest factory suppliers of drinkware in the United States. DiscountMugs offers a variety of coffee mugs, travel mugs, sports bottles, martini glasses, wine glasses, champagne flutes, beer mugs, and more…all available at tremendously low prices. Some of the reasons we feature the lowest prices in the promotional products industry, include: - Factory direct - Largest inventory - Print in-house - Import products directly We take great pride in our work and our facilities. Headquartered in Miami, Florida, Discount Mugs has been in existence since 1995 (starting with only six employees). Today, we close to 1000 loyal, dedicated, and knowledgeable employees that help facilitate every unique customized order that flows through our company. We count with 340,000 square feet of warehouse space and over 75,000 square feet of production space to hold our entire inventory and allow us to work with ample room to produce your orders.
Informações de contato
12610 NW 115 Avenue, 33178, Medley, Estados Unidos
- 1-800-579-7152
- support@discountmugs.com
- www.discountmugs.com
4,8
Excelente
6 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Lanze was very helpful and polite.
10 de outubro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
We’re so happy to hear that Lanze was helpful and polite! Thank you for taking the time to share your experience — we truly appreciate your support!
Great customer service
Lanie Cuesta made it great! Patient, friendly, diligent. Best experience period! Will buy again just because of her
9 de outubro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Wow, thank you for this amazing review! We’re so glad Lanie made your experience outstanding. Your appreciation means the world to us, and we can’t wait to work with you again!
Resposta da DiscountMugs
Thank you so much for your kind words! We’re thrilled to hear Lanze provided such a positive experience — we’ll be sure to share your feedback with them.
Grateful for the Ease and Helpfulness
I am grateful for Josephine's guidance and clarity in helping create and order mugs customized for our event.
7 de outubro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for the wonderful feedback! We’re so glad Josephine was able to guide you through creating and ordering your custom mugs with ease. We’ll be sure to share your kind words with her — she’ll be thrilled to know she made your event planning smoother!
Expert Assistance
Lanie was awesome! She answered all my questions with ease. She suggested things when what I needed was not available. She was patient and understanding and helped us get what we needed for our event
1 de outubro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you so much for sharing your experience! We’re thrilled to hear that Lanie went above and beyond to help you find exactly what you needed for your event. Her patience and creativity truly shine through — we’ll be sure to share your kind words with her!
5 Stars for DiscountMugs & Patrick T.
Patrick was very helpful. He helped me with processing my order as quickly as we needed it. We look forward to receiving our latest mugs. Last year, the order we received was spot on. We appreciate your work and support throughout the order process.
26 de setembro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for the wonderful feedback! We’re so glad Patrick was able to assist you with your order and keep things moving quickly. It’s great to hear last year’s mugs were spot on, and we can’t wait for you to receive this new batch. We truly appreciate your trust and look forward to supporting your orders for years to come!
Very helpful and informative
Very helpful and informative. Helped me get what I needed and my order placed.
30 de setembro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for your kind words! We’re so glad our team could be helpful and informative in getting your order placed smoothly. We appreciate your trust and look forward to assisting you again soon!
Great Customer Service
Lanze was very helpful and listened to what I needed and assisted me with my order perfectly
26 de setembro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We’re so glad to hear that Lanze took the time to listen and assist you with your order perfectly. We’ll be sure to share your kind words with him!
Patrick Tubig was very helpful and…
Patrick Tubig was very helpful and diligent in resolving issues with the website and being able to complete my order. He helped to raise the rating. I am very disappointed in the lack of stock. I order twice a year and have had issues the past several times. Also, changes to the website in creating the order were frustrating and not intuitive.
24 de setembro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for your feedback and for recognizing Patrick’s efforts — we’re glad he was able to assist you diligently and help complete your order. We’re truly sorry for the challenges you’ve faced with stock availability and recent website updates. Your feedback is valuable, and we’ll be sharing it with our team to improve both inventory consistency and the online ordering experience. We appreciate your continued trust in us and look forward to making your next experience smoother.
Lanie Cuesta was amazing
Lanie Cuesta was amazing. We were able to process a reorder quickly and very easy.
24 de setembro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for the great review! We’re thrilled to hear Lanie made your reorder quick and easy. We’ll be sure to share your kind words with her, and we look forward to helping with your next project!
Lanze listened to my concerns and was…
Lanze listened to my concerns and was able to understand the issue. He jumped in quickly to help and took it a step further to actually set up our order for us so we didn't have to waste extra time trying to figure it out on our end.
24 de setembro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We’re so glad Lanze was able to listen, understand your concerns, and go the extra mile by setting up your order for you. We’ll be sure to pass along your kind words — he’ll be thrilled to hear them!
Lanze was very professional and helpful…
Lanze was very professional and helpful with my order. I was frustrated with how the artwork wasn't showing up properly but he took good care of me!!
22 de setembro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for your review! We’re happy to hear Lanze provided professional and helpful support, especially when you ran into artwork frustrations. We’ll be sure to share your kind words with him — he’ll be so glad to know he made a difference!
Amazing Sales Team
Lanie Cuesta was my sales person and she was amazing. She was wonderful to work with and was very quick to answer any questions.
22 de setembro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for the wonderful review! We’re so glad Lanie made your experience easy and enjoyable with her quick support. We’ll be sure to share your kind words with her — she’ll be delighted!
Called to place an online order and…
Called to place an online order and talked with James Garcia. He was very pleasant and easy to work with. He answered all of my questions and concerns. I received my order in less than five days.
15 de setembro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We’re thrilled to hear James was pleasant and easy to work with, and that your order arrived so quickly. We’ll be sure to pass along your kind words — he’ll be delighted!
Want great Customer Service? Here's your company!
I began attempting to order personalized pens and plastic water bottles for my 55th Year Reunion. The order got messed up, I began to panic, and your personnel helped me get it done right and everything wss delivered a day before my event. I could not be happier with the attention, patience, and grace afforded me during this very positive outcome. What a great company.
20 de setembro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you so much for sharing your experience! We’re thrilled our team could step in with the patience and care needed to get your reunion order just right — and delivered ahead of time! We’re honored to have been part of such a special milestone and truly appreciate your kind words.
Great communication and Patience
17 de setembro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for the wonderful feedback! We’re happy to hear our team’s communication and patience made a positive difference in your experience. We truly appreciate your support!
Lanze was so patient and worked very…
Lanze was so patient and worked very hard to make sure my order is placed correctly.
16 de setembro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for your kind words! We’re so glad to hear that Lanze’s patience and dedication made your ordering experience smooth. We’ll be sure to share your feedback with him — he’ll be thrilled!
Helped me apply a discount code and…
Helped me apply a discount code and worked with me to troubleshoot why our payment wasn't going through.
15 de setembro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We’re glad our team could help apply your discount code and troubleshoot the payment issue. We appreciate your patience and look forward to assisting you again in the future!
Ordered 36 custom mugs
Ordered 36 custom mugs. 8 arrived printed very bad. Called and waited on hold for 30 minutes with no answer by a human. Wrote through the chat on their site and no reply. It was a Saturday, if no one is available they can say that, Ill gladly wait, but to just leave customers waiting with no response is not acceptable.
13 de setembro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
We’re very sorry to hear about your experience. Waiting without clear communication is frustrating, and we regret that you encountered this while trying to reach us on a weekend. We also apologize for the issue with your mugs — that’s not the quality or service we aim to provide. A member of our team will be reaching out directly to make this right. Thank you for bringing this to our attention and giving us the chance to improve.
Excellent customer service and ease of…
Excellent customer service and ease of communication and ordering. Appreciated an understanding of my budget without being pushy!
11 de setembro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for your kind words! We’re so glad to hear that our team made the ordering process smooth and respectful of your budget. Providing excellent service without any pressure is exactly what we strive for. We appreciate your trust and look forward to helping with your next project!
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