Robert has been very responsive to my needs. I needed a replacement of an item and he helped me research the items that I need and was able to place the replacement order quickly. The new product ha... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I worked directly with Efren twice on my order. They were extremely helpful and patient as they worked with me to make some critical, last minute adjustments to our order. They took time to walk me th... Ver mais
A empresa respondeu
Patrick Tubig with Discount Mugs was awesome to deal with. He has helped me for several years on my promotional items and he is always patient with me. This year I was having trouble with some fundi... Ver mais
A empresa respondeu
Patrick was instrumental on making this order happen on many levels. He walked me smoothly thru every step of the process and communicated to my designer several times to get exactly what he needed... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Established in 1995, DiscountMugs has been one of the largest factory suppliers of drinkware in the United States. DiscountMugs offers a variety of coffee mugs, travel mugs, sports bottles, martini glasses, wine glasses, champagne flutes, beer mugs, and more…all available at tremendously low prices. Some of the reasons we feature the lowest prices in the promotional products industry, include: - Factory direct - Largest inventory - Print in-house - Import products directly We take great pride in our work and our facilities. Headquartered in Miami, Florida, Discount Mugs has been in existence since 1995 (starting with only six employees). Today, we close to 1000 loyal, dedicated, and knowledgeable employees that help facilitate every unique customized order that flows through our company. We count with 340,000 square feet of warehouse space and over 75,000 square feet of production space to hold our entire inventory and allow us to work with ample room to produce your orders.
Informações de contato
12610 NW 115 Avenue, 33178, Medley, Estados Unidos
- 1-800-579-7152
- support@discountmugs.com
- www.discountmugs.com
4,8
Excelente
6 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Incredible customer service!
Patrick, my dedicated consultant, is a delight. He is quick to respond, as in seconds! I am a repeat customer. I like having a consultant I can use time and time again for our needs. The turnaround time at Discount Mugs is incredible. I purchased logo branded duffle bags yesterday, and they have been printed and shipped today. Service is phenomenal.
Do yourself a favor and save discountmugs.com as a favorite! You won't be disappointed!
9 de setembro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for the glowing review! We’re so glad to hear Patrick has been such a reliable partner for your orders — we’ll be sure to share your kind words with him. It’s wonderful to know our fast turnaround and service continue to exceed your expectations. We truly appreciate your loyalty and look forward to being your go-to for branded products again soon!
Lanie came online with me and saved…
Lanie came online with me and saved this review from being terrible. The design tool would not let me scroll down to design the bottom of a planner for our Veterans Dinner. It was crooked and too small. I tried to change the design but it wouldn't even let me access the text at the bottom at all. I was getting very angry and then Lanie came online and saved the day. She fixed everything, sent me the cart to checkout, and even took my tax exempt form to send for approval. Thanks again. I look forward to seeing the final product.
9 de setembro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you so much for sharing your experience! We’re thrilled to hear that Lanie was able to step in and turn things around for you. We’ll be sure to share your kind words with her — she’ll be delighted to know she made such a positive difference. We truly appreciate your patience and look forward to delivering a final product you’ll be proud to share at your Veterans Dinner.
Excellent customer service
Excellent customer service! Lanie was able to create just the order I wanted via web chat. Called for payment, and done - whole process took less than 5 minutes and I couldn't be happier! Thank you!
8 de setembro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you so much for sharing your experience! We’re thrilled to hear that Lanie was able to make the process quick, easy, and exactly what you needed. We’ll be sure to celebrate this win with her! We appreciate your trust in us and look forward to serving you again.
The human factor made the difference
The product was as advertised, good quality at a reasonable price. However what made the experience excellent was working with Lanze, the representative. I know it is eCommerce, and all should be able to be done over a website, but there were subtle nuances that only a human interaction could solve. I really appreciated Lanze's professionalism and commitment to customer service. He even pushed for me to get certain discounts which I felt were justified. He was definitely working with me on this big important order. Thank you.
20 de agosto de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for your thoughtful feedback! We’re so glad to hear the product met your expectations for quality and value, and even more delighted that Lanze made your experience truly excellent. His professionalism, attention to detail, and commitment to customer service are wonderful examples of how we strive to go beyond eCommerce convenience to deliver personalized support. We’ll be sure to share your kind words with him, and we look forward to partnering with you again on future orders!
I had issues uploading my artwork
I had issues uploading my artwork. I worked with Lanie Cuesta. Very helpful and prompt service. Thank you!
3 de setembro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your feedback! We’re happy to hear that Lanie was able to promptly assist you with your artwork upload and make the process easier. Her helpfulness reflects our commitment to ensuring every step of your order goes smoothly. We’ll be sure to share your kind words with her and look forward to serving you again!
Lanis Cuesta was quick to respond and…
Lanis Cuesta was quick to respond and help me finalize my logo, less than 10 mins
27 de agosto de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for your feedback! We’re so glad to hear that Lanie was able to quickly assist you and finalize your logo in under 10 minutes. Her responsiveness and dedication reflect our commitment to making the process smooth and efficient. We’ll be sure to share your kind words with her and look forward to working with you again!
Patrick Tubig was very helpful in…
Patrick Tubig was very helpful in guiding me through the re-order process and processing the tax refund.
22 de agosto de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for your feedback! We’re happy to hear that Patrick was able to guide you smoothly through the reorder process and assist with your tax refund. His dedication to ensuring every detail is handled with care reflects our commitment to excellent service. We truly appreciate your support and look forward to assisting you again!
Reorder was fast and easy
Lanie was my reorder rep for the round lip balm and she was very helpful and fast! Thank you for making ordering through discount mugs so easy and effecient!
21 de agosto de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We’re so glad to hear that Lanie provided fast and helpful support with your reorder. Making the process easy and efficient is always our goal, and it’s wonderful to know she delivered on that. We’ll be sure to share your kind words with her and look forward to serving you again soon!
They made it super easy
They made it super easy! I am very happy!
20 de agosto de 2025
Avaliação não solicitada
Resposta da DiscountMugs
We’re delighted to hear that your experience was super easy and left you happy! Thank you for sharing your feedback—our team is committed to making every order smooth and satisfying. We truly appreciate your support and look forward to serving you again!
Great Customer Service and Products!
Our representative Patrick Tubig was extremely helpful and guided us every step of the way. We order from Discount Mugs a lot, but it was great to have a representative to help us put the order together. We look forward to working with Patric and Discount Mugs in the future!
15 de agosto de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you so much for your kind words and for being a valued customer! We’re delighted to hear that Patrick was able to provide the attentive support you needed and made your ordering process smooth. We truly appreciate your continued trust in DiscountMugs and look forward to serving you again in the future. Your satisfaction is always our top priority!
Great sales rep
Great sales rep! And the product is always top tier! Would recommend! 10 out of 10
1 de agosto de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We’re thrilled to know our sales team and products continue to deliver top-tier quality for you. Your recommendation means the world to us, and we’ll keep striving to be a 10 out of 10 every time!
Loved my experience
It was quick and easy once I used the Chat function.
14 de agosto de 2025
Avaliação não solicitada
Resposta da DiscountMugs
We’re so glad to hear our Chat feature made your experience quick and easy! Thank you for sharing your feedback—our team is always working to provide convenient ways to assist you, and we’re happy it helped. Your satisfaction means everything to us!
Henry — The Best Consultant I’ve Ever Met!
I recently ordered some mugs, and I have to say — I’ve never experienced customer service like this before! Henry, the consultant who assisted me, was absolutely outstanding. He was super patient, incredibly attentive, and truly dedicated to making sure everything went perfectly. Henry handled every detail with care and professionalism. Honestly, it was such a pleasure to work with him — if I could give more than 5 stars, I absolutely would! 🌟
13 de agosto de 2025
Avaliação não solicitada
Resposta da DiscountMugs
I recently ordered some mugs, and I have to say — I’ve never experienced customer service like this before! Henry, the consultant who assisted me, was absolutely outstanding. He was super patient, incredibly attentive, and truly dedicated to making sure everything went perfectly. Henry handled every detail with care and professionalism. Honestly, it was such a pleasure to work with him — if I could give more than 5 stars, I absolutely would!
Lanie
Lanie! She made it great :) The website was fun to use and simple.
13 de agosto de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for your wonderful feedback! We’re so glad to hear that Lanie made your experience a great one and that you found our website simple and fun to use. We’ll be sure to share your kind words with her—our team is dedicated to making every step easy and enjoyable. We appreciate your support and look forward to serving you again!
Excellent customer service with Jemmely!
I ran into some problems in placing my order that almost made me give up and move on, but then Jemmely V. got involved and came to my rescue. I haven’t received my order yet so I can’t speak to the quality of the product yet, but wanted to give Jemmely a shout out for being outstanding at her job. Her communication has been so helpful!
5 de agosto de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you so much for sharing your experience! We're sorry to hear you had some challenges placing your order, but we're incredibly glad that Jemmely was able to turn things around for you. She's truly a star, and we’ll make sure she sees your kind words! We hope you love your order once it arrives — and if there's anything else you need, we’re just a message away.
customer service addressed my needs and…
customer service addressed my needs and resolved it in minutes.
5 de agosto de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you so much for your kind words! We're thrilled to hear that our customer service team was able to assist you quickly and efficiently. Your satisfaction is our top priority, and we're always here if you need anything in the future!
horrible customer service
The chic that was supposed to be helping navigate processing and receiving my order, was of no use. She was so concerned about taking credit for the sale, she left my apartment number off of the order. I needed this order for my annual family dinner.
It arrived the day before...however was left at the wrong address due to her neglect.
I had been emailing her all week for updates and she stopped responding. Once I saw the delivery was dropped at the wrong door I call.
The chic that answered my call could have cared less about my issue. She told me to drive around my complex and look for the package.
I then ask for for a manger who was just as nonchalant. He did offer to ship me a new order over night directly to the venue HOWEVER I wouldn't get the colors of my original order.
I accepted thinking that was my only option when I SHOULD have just demanded my money back.
Nevertheless, I did walk around, then drove to find the box and finally located it.
I called back and cancelled the over night order.
I will NEVER order from this company again, their staff is careless and to unprofessional for my hard earned money!
2 de agosto de 2025
Avaliação não solicitada
Resposta da DiscountMugs
We’re truly sorry to hear about your recent experience and understand how frustrating this must have been. We appreciate you bringing this to our attention and take your feedback seriously.
To ensure we fully investigate and resolve this matter, we’ll be reaching out to you via private message shortly.
Logo on glasses and mugs is a STICKER!
Will NOT order from again, embarrassing!!! We ordered hundreds of coffee mugs and whiskey glasses with our logo on them. We are only satisfied with the white coffee mugs we ordered (they were a different imprint method and will last!). ALL OTHERS are nothing more than Stickers/Decals!! Awful! We ordered 72 classic white mugs, 72 red classic mugs, and 144 clear and 144 red tinted bottom whiskey glasses. Simply handwashing of a few glasses and mugs, and the stickers are peeling or flaking off!! I thought they would have at least been screen printed on the glasses, but they're NOT!! Embarrassing to ME and to my agency!! These items were all meant to be given away as promotional/community relations items! How can we give THESE away?!?? Bad reflection of us, poor product, the ONLY items we're satisfied with are the white classic coffee mugs, EVERYTHING ELSE is a huge failure!! I would not recommend this company for any other glassware products, you too will be greatly disappointed!!
29 de julho de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for taking the time to share your experience with us. We sincerely apologize that several items in your order did not meet your expectations or the quality standards you anticipated—particularly the whiskey glasses and red mugs.
We understand your frustration, especially considering these products were intended for promotional and community outreach efforts. It's clear how disappointing it must have been to discover that the imprint method used did not hold up, even under light use. Please know that we take concerns like this very seriously, and your feedback has already been shared with our product and print teams for immediate review.
While we’re glad to hear that the white classic mugs met your expectations, we acknowledge that the rest of the order did not reflect the level of quality and consistency you deserve. We also understand and regret the embarrassment this may have caused for you and your agency.
We would welcome the opportunity to make this right—whether through replacement options using a more durable imprint method, or another resolution that aligns with your expectations. Please feel free to reach out to us directly at [contact info] so we can address this with urgency.
Your trust is important to us, and we truly appreciate the opportunity to improve from your feedback.
Christian was next level Incredible
Christian was next level Incredible. He was so helpful solution oriented and friendly. Helped me with my order from start to finish. After we got disconnected he called me and that sealed it made everything easy
25 de julho de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our agent made the ordering process easy for you.
We’ll be sure to pass along your feedback to the team—it means a lot and truly helps motivate us to keep delivering great service.
We look forward to assisting you again in the future!
Josephine always provides me with top…
Josephine always provides me with top shelf service, She is extremely knowledgeable, professional and expedites my requests in a timely and efficient manner.
Thank you for hiring such a high caliber employee. She makes your company look great every day!!
17 de julho de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our agent made the ordering process easy for you.
We’ll be sure to pass along your feedback to the team—it means a lot and truly helps motivate us to keep delivering great service.
We look forward to assisting you again in the future!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.