Robert has been very responsive to my needs. I needed a replacement of an item and he helped me research the items that I need and was able to place the replacement order quickly. The new product ha... Ver mais
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Veja o que dizem as avaliações
I worked directly with Efren twice on my order. They were extremely helpful and patient as they worked with me to make some critical, last minute adjustments to our order. They took time to walk me th... Ver mais
A empresa respondeu
Patrick Tubig with Discount Mugs was awesome to deal with. He has helped me for several years on my promotional items and he is always patient with me. This year I was having trouble with some fundi... Ver mais
A empresa respondeu
Patrick was instrumental on making this order happen on many levels. He walked me smoothly thru every step of the process and communicated to my designer several times to get exactly what he needed... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Established in 1995, DiscountMugs has been one of the largest factory suppliers of drinkware in the United States. DiscountMugs offers a variety of coffee mugs, travel mugs, sports bottles, martini glasses, wine glasses, champagne flutes, beer mugs, and more…all available at tremendously low prices. Some of the reasons we feature the lowest prices in the promotional products industry, include: - Factory direct - Largest inventory - Print in-house - Import products directly We take great pride in our work and our facilities. Headquartered in Miami, Florida, Discount Mugs has been in existence since 1995 (starting with only six employees). Today, we close to 1000 loyal, dedicated, and knowledgeable employees that help facilitate every unique customized order that flows through our company. We count with 340,000 square feet of warehouse space and over 75,000 square feet of production space to hold our entire inventory and allow us to work with ample room to produce your orders.
Informações de contato
12610 NW 115 Avenue, 33178, Medley, Estados Unidos
- 1-800-579-7152
- support@discountmugs.com
- www.discountmugs.com
4,8
Excelente
6 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer Service
My customer service agent was very responsive to my needs and quickly helped me get my order placed. An extra discount meant I could get the number of items I wanted within my budget.
5 de março de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Patrick Tubig Helped me place my order…
Patrick Tubig Helped me place my order and great at it
10 de março de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Quality products and great prices
Quality products and great prices! Christopher worked very hard to help me find something I liked that would fit my budget. I have ordered from here before and I will definitely order from them again!
27 de janeiro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Josephine was so helpful
Josephine was so helpful! We were unable to find our artwork from a previous order. She got it set up and I was able to reorder so quickly.
Thank you!
7 de março de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Customer service was very helpful and…
Customer service was very helpful and did the ordering process for me. First proof wasn't to my liking but they quickly adjusted and got the design down to what I wanted
6 de março de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Josephine was great and explained this…
Josephine was great and explained this very well!
5 de março de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince with Josephine and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Fast Service
Patrick was friendly and very fast to help with what was needed. Received a call within minutes of sending an email request.
5 de março de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince with Patrick and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Josephine was fantastic and helped get…
Josephine was fantastic and helped get the order placed. She explained everything that I had questions on and I appreciated all she did.
26 de fevereiro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince with Josephine and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Branded insulated mugs & stainless steel waterbottles
I ordered custom branded insulated mugs & water bottles and I am thrilled with the outcome. Both products are beautiful & well-made. I will be selling these as well as giving them as gifts to members of our studio. Best yet- the customer service I received was exceptional. My sales representative James was quick to connect with me via email & over the phone to make sure I was ordering exactly what I needed and ensured that I would get them in time for a fundraising event. The two orders arrived separately and James connected with me after each delivery to make sure they were received and I was happy with the products. I will absolutely be ordering from Discountmugs again. As a small business, these product orders are no small decision and I am so pleased with my investment. Thank you Discount Mugs!
14 de fevereiro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince with James and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Excellent Customer Service and Sales.
Excellent Customer Service and Sales.
I needed assistance in a reorder and my account didn't have my past orders listed on it. However, customer service directed me to sales and I got my former orders pulled back up for a re-order. And they allowed for rush shipping as well.
18 de fevereiro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experinec with Henry and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Resposta da DiscountMugs
Thank you so much for your feedback! We're thrilled to hear about your positive experience with Josephine. Providing thoughtful recommendations and ensuring timely fulfillment are top priorities for us, and it’s great to see Josephine delivering on that. We truly appreciate your business and look forward to working with you again!
Great Customer Service
I had a question about a product and connected with Jemmely over live chat. She was super helpful, quick, and knowledgeable. I was able to resolve my questions and place the order quickly.
31 de janeiro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you so much for your feedback! We're thrilled to hear about your positive experience with Jemmely. Providing thoughtful recommendations and ensuring timely fulfillment are top priorities for us, and it’s great to see Jemmely delivering on that. We truly appreciate your business and look forward to working with you again!
Patrick is excellent to work with
Patrick is excellent to work with! He took our order request, provided the best recommendations for our needs, and fulfilled in time for our quick turnaround request.
13 de janeiro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you so much for your feedback! We're thrilled to hear about your positive experience with Patrick. Providing thoughtful recommendations and ensuring timely fulfillment are top priorities for us, and it’s great to see Patrick delivering on that. We truly appreciate your business and look forward to working with you again!"
Excellent Customer Service
Henry the representative who took my order of coffee mugs was excellent..we had a timely delivery and the products were great.They provide good customer service which makes it easy for first time buyers to navigate the purchase process..
13 de janeiro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experinec with Henry and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
DO NOT USE
DO NOT USE! I placed an order in December, they made a minor mistake and offered to fix it (great) but these shirts were needed for a nonprofit MLK Event for kids, so I made sure to tell them I could have them no later than January 19th. I received the tracking information today and they will not be here until after the event.
I communicated with customer service on an almost daily basis letting them know the deadline but they disregarded that information after promises and assurances that they would be here. I even offered to cancel the order so I could go to another company, which I was told there was no need for. I spoke to someone today who told me there was nothing they could do, so now I have 100 children coming to an event without the swag that was advertised in our outreach.
Completely disappointed and frustrated over every single aspect of this transaction.
16 de janeiro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for your feedback. We’re so sorry that your experience did not match your expectations. This is on us.
We’ve sent you a private message and look forward to hearing from you.
Madonna was my helper today
Madonna was my helper today. She was fantastic and very helpful. I look forward to receiving my custom Mugs!!
16 de janeiro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experience with Madonna and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Quick and Efficient
The sales person was quick and effecient and the process was very easy. They were able to pull up my previous order and had everything done in a few minutes.
13 de janeiro de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had a seamless experience and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Easy order and helpful customer service.
21 de dezembro de 2024
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Patrick was very helpful and patient
Patrick was very helpful and patient, and made great suggestions some of which we did use
18 de dezembro de 2024
Avaliação não solicitada
Resposta da DiscountMugs
We are thrilled to hear about your positive experience! Patrick is definately one of our rock-star team members and we truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
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