Robert has been very responsive to my needs. I needed a replacement of an item and he helped me research the items that I need and was able to place the replacement order quickly. The new product ha... Ver mais
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Veja o que dizem as avaliações
I worked directly with Efren twice on my order. They were extremely helpful and patient as they worked with me to make some critical, last minute adjustments to our order. They took time to walk me th... Ver mais
A empresa respondeu
Patrick Tubig with Discount Mugs was awesome to deal with. He has helped me for several years on my promotional items and he is always patient with me. This year I was having trouble with some fundi... Ver mais
A empresa respondeu
Patrick was instrumental on making this order happen on many levels. He walked me smoothly thru every step of the process and communicated to my designer several times to get exactly what he needed... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Established in 1995, DiscountMugs has been one of the largest factory suppliers of drinkware in the United States. DiscountMugs offers a variety of coffee mugs, travel mugs, sports bottles, martini glasses, wine glasses, champagne flutes, beer mugs, and more…all available at tremendously low prices. Some of the reasons we feature the lowest prices in the promotional products industry, include: - Factory direct - Largest inventory - Print in-house - Import products directly We take great pride in our work and our facilities. Headquartered in Miami, Florida, Discount Mugs has been in existence since 1995 (starting with only six employees). Today, we close to 1000 loyal, dedicated, and knowledgeable employees that help facilitate every unique customized order that flows through our company. We count with 340,000 square feet of warehouse space and over 75,000 square feet of production space to hold our entire inventory and allow us to work with ample room to produce your orders.
Informações de contato
12610 NW 115 Avenue, 33178, Medley, Estados Unidos
- 1-800-579-7152
- support@discountmugs.com
- www.discountmugs.com
4,8
Excelente
6 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Patrick was an excellent…
Patrick was an excellent representative.. very patient and helpful!!
24 de abril de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Custom Glass Order
I was trying to place a custom order on my own and got side-tracked and a bit frustrated, lol. Patrick reached out and took care of everything! I simply told him what I was looking for and he sent me options. He made it so easy! He's my person now!
18 de abril de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Talking with a sales team…
Talking with a sales team representative was a smooth process. They were able to accommodate my request for a personalized hardcover journal. Thank you Discount Mugs!
16 de abril de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Very positive experience!
Patrick was very helpful and accommodating. My order was placed with no issues.
16 de abril de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Fast and easy, not a scam :)
With the prices this might seem like a scam company but its not. I've dealt with a lot of different promo producers for various events and its always scary whether or not you'll get your items on time and they'll be what the picture shows. I have done a few orders with DiscountMugs. Cups turned out nice and now ordering tote bags. I haven't received my bag order yet but "Patrick" has been very fast and helpful with suggestions within my price range.
15 de abril de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Mini luggage tags
I just experienced wonderful assistance with ordering custom mini luggage tags for my son’s 30th birthday! I was lucky to work with Josephine and I could not have been happier. She provided me with professional expert design and proofs for my order, in a timely manner. I’m very appreciative of all her help! I will definitely return to DM! Thank you! Kama
15 de abril de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Please think twice before ordering from…
Please think twice before ordering from this company. I received my order and it was illegible. I was promised a new shipment would be sent out overnight in time for my event. Promises were not kept and my order did not arrive. My guests were left with no favors for a very important family event. I was then promised a refund within 2-3 business days. It currently has been 7 days and I am still waiting. I keep hearing "we're sorry" - I thought for a company like this would have better customer service. It has been a horrendous experience and I will never order from here again and advise everyone I know not to as well.
2 de abril de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for your feedback. We’re so sorry that your experience did not match your expectations. This is on us.
If you could send us an email reputationmanagement@discountmugs.com for us to address this.
Hands down best experience ever
Hands down best experience ever! I learned that my deadline to get these to the event planner had been moved up and I panicked. While negotiating a deal, I was trying to order these bags, with little to no preparation. Wow! Patrick was amazing. He listened to what I wanted, shifted when I needed, making suggestions all along the way and never once making me feel like a bother with all my changes. The end result... exactly what I was aiming for. Better! And... I'm getting them on time! THANKS PATRICK!
11 de abril de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
So easy and quick to place my order with Josephine
Josephine was very professional, friendly, helpful and prompt with her responses, from layout drafts to quotes and a final invoice. It was very easy to work with her and get my order submitted quickly so that I could receive the products by my deadline.
9 de abril de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Easy to do business with. In less than an hour our order was personalized, created, and paid for.
Madonna was wonderful. She made this experience quite easy and quick. I came to Discount Mugs after getting discouraged with Pens.com.
9 de abril de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Associates go above and beyond for their customers
Patrick Tubig has helped me the bast two years in orders. He has been nothing but pleasant and helpful. I also feel he goes above and beyond my expectations. truly appreciate him and will continue to use this company due to him and his hospitality.
8 de abril de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Great Experience Thanks to Patrick!
Patrick took his time and really listened to my needs. Not only was he extremely polite and personable, he also made sure to keep me updated on the order status and went above and beyond when I needed to make a quick change to our order.
3 de abril de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
It was quick & easy to place order
It was quick & easy to place order. Kent was super friendly and helpful!! Thank you!!
3 de abril de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
My representative
My representative, Kent Azucena, always helps me, and it's very easy to buy products here.
2 de abril de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
My Rep
My Rep. Christopher J. Garcia was AMAZING! he help me all the way through making sure I got my order correctly. We are very pleased!
11 de março de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Patrick is always great to work with
Patrick is always great to work with. Clear communication. Always answers any questions I have.
18 de março de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Great Customer Service
Clemente is always to helpful and quick to answer my emails!
18 de março de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Clemente Robert Ybanez is the best
Clemente Robert Ybanez is one of the best representatives for any organization I have ever worked with. He is professional, kind, competent, and always makes the experience very seamless. We have ordered with him several times and he consistently provides incredible support from beginning to end.
17 de março de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Patrick was very responsive and helpful.
11 de março de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Helpful customer service
We had some issues accessing our MugBucks and Patrick was very helpful!
5 de março de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
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