dorset cereals Avaliações 

115
O TrustScore é 1.5 de um total de 5

1,4

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Avaliado com 1 de um total de 5 estrelas

Having loved Dorset Cereal for years, the recent drop in quality is staggering. Where did all the fruit and nuts go? I would have gladly paid more for the original recipe, but now it’s no better tha... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Another marketing ‘genius’ seems to have arrived at Dorset Cereals and pitched for the job in the basis that customers are too stupid to notice a 100g reduction (600 to 500) in weight combined wit... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Well, after remarking that the content in the boxes has significantly reduced and the quality of the ingredients has also decreased, and the price at my local Sainsbury’s has increased, Dorset custom... Ver mais

Avaliado com 2 de um total de 5 estrelas

I've bought Dorset Muesli for something like 10 to 15 years. I understand Jordans, who own Dorset Cereals, have changed their product line up and their recipes. There appears to be a distinct change i... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fabricante de Alimentos

Escrito pela empresa

dorset cereals are a team of cereal lovers that produce a range of mueslis and granolas. We're proud to be from Dorset, a place that has inspired the taste, texture and flavour of our products.


Informações de contato

1,4

Muito Ruim

O TrustScore é 1.5 de um total de 5

115 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 73% das avaliações negativas

Normalmente responde dentro de 24 horas

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1,4

Todas as avaliações

(115)

74 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

So disappointed with the changes!!

So disappointed with the changes!!! Why fix something that wasn’t broken? I really dislike the new branding as well. The new recipes are inferior in taste and I definitely don’t trust the ingredient list as much as I used to. The simple ingredients were the main reason I bought Dorset cereals over other brands. So so disappointed, I’m planning to make my own granola and myself from now on as no brand can seem to get it right without adding loads of rapeseed or sunflower oil and tonnes of sugar. Sad to see these changes.

24 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Long time customer here

Long time customer here. Blatant and foolish recent cheap reformulation and simultaneous shinkflation. M&S better quality and £3 cheaper per kilo.

21 de maio de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hi Hamish, thank you for getting in touch. We'd love to hear from you and would be grateful if you could get in touch via email by contacting us at PleaseTellUs@dorsetcereals.co.uk and we will get back to you as soon as we can. Best regards, Dorset Cereals

Avaliado com 1 de um total de 5 estrelas

Failed reboot of the muesli range

Dorset Cereals until recently were easily the best muesli brand available in the UK and I have enjoyed all of their products for years. Bizarrely the entire range was given a complete reboot a few months ago and I'm sorry to say the new ranges taste cheap and inferior. In particular Fantastically Fruity is completely unrecognisable. Delicious plums, oats and roasted pecans replaced with cheap sugary generic tropical fruits and cheap wheat and barley grain. The new Gloriously Nutty and the Fruit and Nut range also taste cheap and generic. I have switched to a supermarket own brand berry muesli which costs significantly less and is of far superior quality. This is one of the most bizarre and misguided brand reboots I have ever seen.

20 de maio de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hi, thank you for getting in touch about this. We'd very much like to hear from you, if you could send an email to PleaseTellUs@dorsetcereals.co.uk so the team can register your feedback. Best regards, Dorset Cereals

Avaliado com 2 de um total de 5 estrelas

Disappointed by the new Dorset Cereals

I have been buying Dorset Cereals for years. Recently, the Muesli I buy disappeared from my store shelf for a few weeks only to return rebranded, smaller and with inferior ingredients. They have stolen a day’s breakfast from me - I now get 6 portions a week instead of 7!
I will now look for a replacement breakfast cereal.

16 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Fantastically Fruity new recipe is awful

I used to love the Fantastically Fruity Muesli, until it was re-formulated and has now become unrecognisable (no surprise when you compare the ingredients list, it's a completely different product and infinitely worse). The plum, raspberry, cherry and all the seeds and nuts have disappeared and been replaced by pineapple, papaya, raisins and wheat flakes.

I still have an empty box of the old recipe so have been able to do a direct comparison of the ingredients below.

You can probably tell I am really, really, really disappointed and my breakfast has been ruined.

Ingredients (old recipe):
oat flakes, dates, apricots, plum, coconut chips, raspberry pieces, cherries, sunflower seeds, pumpkin seeds, pecan nuts, almonds

Ingredients (new recipe):
oat flakes, sweetened papaya, sultanas, raisins, dates, sweetened pineapple, coconut chips, wheat flakes

What a con!

12 de maio de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hi, thank you for getting in touch about this. We'd very much like to hear from you, if you could send an email to PleaseTellUs@dorsetcereals.co.uk and one of the team will get back to you as soon as they can. Best regards, Dorset Cereals

Avaliado com 1 de um total de 5 estrelas

Dorset Cereals is dead.

As a long term purchaser of Dorset Cerels Delicious Fruit & Nut I will not be buying this product any longer.
The recent changes saw the pack size reduce from 620g to 500g and the price go up. Worse still the product now contains less nuts and more cereal completely changing the recipe.
British Associated Foods are rip-off artists and should be sanctioned by the government.
Avoid at all costs.

12 de maio de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hi, thank you for getting in touch about this. We'd very much like to hear from you, if you could send an email to PleaseTellUs@dorsetcereals.co.uk and one of the team will get back to you as soon as they can. Best regards, Dorset Cereals

Avaliado com 1 de um total de 5 estrelas

Buy Gloriously Nutty but I won't be any…

Buy Gloriously Nutty but I won't be any more. Nothing glorious and nothing much nutty about the new recipe.

If there are inflationary pressures on your production put the prices up, not make the product rubbish!

11 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I am so disappointed with Dorset…

I am so disappointed with Dorset Cereals. The Nutty Granola has no crunch and little taste and virtually no nuts. I have bought these cereals for several years but the quality has fallen drastically. Supermarket own brands are far superior and much more reasonably priced.

9 de maio de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Been going down hill for years

Been going down hill for years, shrinkflation across the range and now changing the recipe, the latest with the nutty Musli now tastes like wheatabix with a few nuts sprinkled in. M&S seem to sell a much broader range of the same products and at much better value.

19 de abril de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Thanks for your feedback. We’re sorry to hear you’re disappointed with the Nutty Muesli. As part of our recent rebrand, some recipes have changed, but we understand this one hasn’t met your expectations. Your comments around taste, range, and value have been shared with the relevant team.
We appreciate you taking the time to let us know.

Avaliado com 3 de um total de 5 estrelas

Where is the muesli ?

I buy and like the muesli, however, i have been unable to buy any from my usual supermarket for the last 2/3 weeks.
Customer team not very forward with explanations with the exceptions that the recipes and packaging have changed....For the worse? Less is the usual : fewer nuts, fewer ..., less in weight...oh one 'more...more pounds !
I have read comments that the new recipes are not up to scratch at all. Might not be worth hunting for the muesli i cannot fin after all.

7 de maio de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hi there, thank you for getting in touch about this. We'd very much like to hear from you, if you could send an email to PleaseTellUs@dorsetcereals.co.uk and one of the team will get back to you as soon as they can. Best regards, Dorset Cereals

Avaliado com 1 de um total de 5 estrelas

Neither Fantastic or Glorious

I've enjoyed Dorset Cereals Fantastically Fruity and Gloriously Nutty muesli for years. Not any more. The new recipes are neither Fantastic or Glorious. They can no longer claim to be a premium brand as they have downgraded the contents to the extent that supermarket own brand are now better...and cheaper.

7 de maio de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hi Richard, thank you for getting in touch. We are sorry to hear about this and would very much like to hear from you. Please can you send us an email to PleaseTellUs@dorsetcereals.co.uk and one of the team will get back to you as soon as possible. Best regards, Dorset Cereals

Avaliado com 1 de um total de 5 estrelas

Tastes cheap

Just had the latest rebranded fruity muesli….oh dear, I buy this muesli as it has always been great quality with lots of fruit, but now I may as well buy the cheapest muesli on the shelf, massively reduced fruit, lots more cheap crunchy texture. I would say no longer a premium offering at all.

6 de maio de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hi Adam, we're sorry to hear about your recent experience and we would very much like to hear from you, please can you send us an email to PleaseTellUs@dorsetcereals.co.uk and one of the team will get back to you as soon as possible. Best regards, Dorset Cereals

Avaliado com 1 de um total de 5 estrelas

Where has the fruit gone?

Where has the fruit gone?? 'Fantastically Fruity' muesli ? sorry complete joke! They've obviously attempted to max profits and cut back. Dorset never did have a lot of fruit in it in the first place, but now it's beyond pathetic. I wont be buying any more.

5 de maio de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hello, thank you for your feedback on our Fantastically Fruity Muesli. We'd very much like to hear from you, please could you send an email to PleaseTellUs@dorsetcereals.co.uk and one of the care team will get back to you as soon as they can. Best regards, Dorset Cereals

Avaliado com 1 de um total de 5 estrelas

RIP OFF MUESLI

Just had my first and last portion of the 'NEW ALLERGEN' simply delicious muesli. Why on earth have you messed up this previously lovely muesli. It is like eating dust, no brazil nuts, other nuts chopped up and much sweeter which I detest. To add insult to injury the cheeky dishonest firm have reduced the pack size from 650 g to 500 g!! over 20% less of an inferior product in the same size box to con customers. Far too expensive to start with and only ever bought when it was on offer as this was. Back to Alpen for me.
You have lost this customer and many will follow until you put yourselves out of business. What a shame the original recipe is lost to company greed.

4 de maio de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

I have loved Dorset cereals for a long…

I have loved Dorset cereals for a long time. I have been a fantastically fruity eater for a decade. I am saddened the the new recipe is so different. I would love opening a new box and you would immediately see the quality and the taste was fantastic so soft and fruity. The new recipe is crunchy and very little taste. I won’t be buying it again. Happy to pay more for the old recipe. For now off to look at other luxury brands. Good luck hope you sort it out. A long term fan.

1 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

My Wonderful Start To The Day Turned To Dust

My wonderful start up of the day cereal has turned to dust - literally!!
The latest purchase of Dorset Cereals ‘simply fruity muesli’ was literally and simply crushed unrecognisable flake dust in a bag, it lacked recognisable muesli, it contained no fruit, sweetness, identifiable tropical papaya, nor sweet pineapple, sultanas or raisins.
The packaging states Dorset Cereals selects the best quality and has rigorous processes and checks that sadly all seem evidently missing on this occasion. I will not choose this cereal again without reassurances that they are not taking my money under false pretences and the content of their product is as described on the box at the time of purchase.
To this end I went in search of a mutual resolution to this problem. The packaging stated of Dorset Cereals ‘were only human’ and they spend a lot of time ensuring our cereals reach you in perfect condition (obviously not on this occasion!) However nobody’s perfect, so if you’re unhappy in any way, just get in touch at their website.
I followed this instruction and was met with website under construction and a lot of complaints form other people who had similarly hit a brick wall of inability to communicate with Dorset Cereals quickly and efficiently.
The only other suggestion on the packaging is to write to them at Dorset Cereals (really - this is the 21st Century isn’t it!)
I am not confident from my research, the Freepost route will receive a written response, so I have resigned myself to giving up on a once upon a time real favourite of mine, sharing this very sad experience with you all and wishing you all the very best and a more perfect way to start your day than I have recently with a bowl of dust 🤗

30 de abril de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hi Michael, thanks for getting in touch about this. We're really sorry to hear about this experience and I assure you we take all feedback and complaints seriously. Please could you send an email to PleaseTellUs@dorsetcereals.co.uk and one of the team will get back to you as soon as possible regarding this. Best regards, Dorset Cereals Team

Avaliado com 1 de um total de 5 estrelas

What has happened to Dorset Cereals and…

What has happened to Dorset Cereals and why are they completely uncontactable?!!!
Their phone number doesn’t work, their website doesn’t work, it seems impossible to buy their Simply Fruity cereal, it’s no longer available in Tesco or Sainsbury’s, constantly saying unavailable and there seems to be no way to contact them. Very unhappy and disappointed.

29 de abril de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hi Marnie, thanks for getting in touch. We are sorry to hear about this experience and we would very much like to hear from you, could you please send an email to PleaseTellUs@dorsetcereals.co.uk and one of the team will get back to you as soon as possible. Best regards, Dorset Cereals

Avaliado com 1 de um total de 5 estrelas

What's happened to Tasty Toasted Spelt?

What's happened to Tasty Toasted Spelt? Spelt has gone. Tasty is still in the title, but sadly not in the box. Cheaper ingredients, far less exciting to eat. What a shame. As a long time fan I approach the rest of the range with fear - I hope Dorset haven't messed up any of the other boxes.

27 de abril de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hello, thank you for your feedback on our Tasty toasted Spelt Muesli. We'd very much like to hear from you, please could you send an email to PleaseTellUs@dorsetcereals.co.uk and one of the care team will get back to you as soon as they can. Best regards, Dorset Cereals

Avaliado com 5 de um total de 5 estrelas

Inedible muesli that was once the best

I don’t normally write reviews but after trying the ‘new and improved’ simply delicious muesli I have to complain about the awful concoction that Dorset Cereals have come up with. Having eaten and enjoyed the ‘old’ recipe for the last 8 or 9 years, the new replacement is bland and tasteless but same price with less in the box! Dorset Cereals used to be the exception in the muesli section with superior fruit, nut and cereal combination but now seem to be made from the cheapest low quality ingredients available. Quite honestly not pleasant to eat at all - sorry Dorset Cereals but another loyal customer gone, bye!

27 de abril de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hello, thank you for your feedback on our Muesli. We'd very much like to hear from you, please could you send an email to our team here PleaseTellUs@dorsetcereals.co.uk and they will get back to you as soon as they can. Best regards, Dorset Cereals

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