dorset cereals Avaliações 

115
O TrustScore é 1.5 de um total de 5

1,4

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Avaliado com 1 de um total de 5 estrelas

Having loved Dorset Cereal for years, the recent drop in quality is staggering. Where did all the fruit and nuts go? I would have gladly paid more for the original recipe, but now it’s no better tha... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Another marketing ‘genius’ seems to have arrived at Dorset Cereals and pitched for the job in the basis that customers are too stupid to notice a 100g reduction (600 to 500) in weight combined wit... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Well, after remarking that the content in the boxes has significantly reduced and the quality of the ingredients has also decreased, and the price at my local Sainsbury’s has increased, Dorset custom... Ver mais

Avaliado com 2 de um total de 5 estrelas

I've bought Dorset Muesli for something like 10 to 15 years. I understand Jordans, who own Dorset Cereals, have changed their product line up and their recipes. There appears to be a distinct change i... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fabricante de Alimentos

Escrito pela empresa

dorset cereals are a team of cereal lovers that produce a range of mueslis and granolas. We're proud to be from Dorset, a place that has inspired the taste, texture and flavour of our products.


Informações de contato

1,4

Muito Ruim

O TrustScore é 1.5 de um total de 5

115 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 73% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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1,4

Todas as avaliações

(115)

74 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Just checked Dorset Fantastically…

Just checked Dorset Fantastically Fruity Muesli with my Simply fruity Muesli which I have been buying for decades especially when in offer @£2.75. the weight has reduced from 630g to 500g, fruit has been reduced by about 10 percent and priced at £4.50. same size box!They think I'm stupid!

27 de abril de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hello, thank you for your feedback on our Fantastically Fruity Muesli. We'd very much like to hear from you, please could you send us an email to PleaseTellUs@dorsetcereals.co.uk and one of the team will get back to you as soon as they can. Best regards, Dorset Cereals

Avaliado com 1 de um total de 5 estrelas

Oh dear what has happened!

Oh dear what has happened!
We are a long term lover of the Dorset muesli fruity ,but what has happened , no taste in the oats,now crunchy not much fruit not sweet taste no more ,why change the ingredients it like a very cheap version in the ingredients but a dear price

21 de abril de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hello, thank you for your feedback on our Fruity Muesli. We'd very much like to hear from you, please could you send us an email to PleaseTellUs@dorsetcereals.co.uk and one of the team will get back to you as soon as they can. Best regards, Dorset Cereals

Avaliado com 2 de um total de 5 estrelas

Gloriously Nutty no longer glorious...

I've been a Gloriously Nutty addict for ten years but it's all gone terribly wrong. Perhaps they didn't put "New Recipe" on the box in the hope nobody would notice. But ... Heavy on wheat and oats, light on nuts and fruit. Really it's a different product entirely but with the same name. Ahh thanks for the good times Dorset Cereals we've had a long and joyous run but you are no longer making me happy, yes you're fulfilling basic obligations but I want more than that, it's time for me to venture to pastures new.

21 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

A con to reduce weight of the packet, but same price

yet again, the weight of the muesli is reduced, from 650g to 500g, same price, same box to give the impression it's the same. Getting too expensive, last time I buy it.

19 de abril de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hello, thank you for your feedback on our Muesli. We’ve responded to you directly by email and appreciate you taking the time to share your thoughts with us.

Avaliado com 1 de um total de 5 estrelas

I’ve been a committed fan but it’s gone off

I’ve been a committed fan of the Fantastically Fruity Muesli for many years but they’ve recently changed the formula with less fruit, more grain crunch (they are toasting it?) and less distinctive fruit added. It is no longer fantastic or fruity.
And, they've reduced the package from 600g to 500g for the same price - a 17% price increase!
I’m annoyed as I really liked the old version and will have to find something else now.

1 de abril de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hello, thank you for your feedback on our Fantastically Fruity Muesli. We'd very much like to hear from you, please could you send us an email to PleaseTellUs@dorsetcereals.co.uk and one of the team will get back to you as soon as they can. Best regards, Dorset Cereals

Avaliado com 1 de um total de 5 estrelas

If it ain't broke...

I am so upset with the change to the blue, Simply Muesli. The shrinkflation from 650g to 500g is bad enough - so cheeky to keep the box size exactly the same. But I would have put up with that if you hadn't completely wrecked the ingredients too. The taste is totally different, but worse than that, the texture is ruined too. I have been eating this for 10 years plus and am gutted to have find a replacement.
And your website isn't operational so I can't email you directly, hence needing to come and vent here!

17 de abril de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hello, thank you for your feedback on our Simply Muesli. We'd very much like to hear from you, please could you send us an email to PleaseTellUs@dorsetcereals.co.uk and one of the team will get back to you as soon as they can. Best regards, Dorset Cereals

Avaliado com 1 de um total de 5 estrelas

No nuts in simply nutty muesli

No nuts in simply nutty muesli, it is packed with chopped dates - which I dislike!

11 de abril de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hello, thank you for your feedback on our Simply Nutty Muesli. We'd very much like to hear from you, please could you send us an email to PleaseTellUs@dorsetcereals.co.uk and one of the team will get back to you as soon as they can. Best regards, Dorset Cereals

Avaliado com 1 de um total de 5 estrelas

Simply Fruity dies a death

What has Doreste Cereals done to its once-lovely Simply Fruity muesli? The ingredients have changed radically with the introduction of something that resembles burned cornflakes and far less oats. Too crunchy by far. And while the packet has been redesigned in that irritatingly ‘more modern’ way, don’t be fooled by appearances, as inside the you get a lot less cereal now, 500gm versus the previous 630gm – for which you also pay a much higher price. I’m currently looking for a different manufacturer of a decent muesli. The good days are gone.

2 de abril de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hello, thank you for your feedback on our Simply Fruity Muesli. We'd very much like to hear from you, please could you send us an email to PleaseTellUs@dorsetcereals.co.uk and one of the team will get back to you as soon as they can. Best regards, Dorset Cereals

Avaliado com 3 de um total de 5 estrelas

The blue muesli which used to be 650…

The blue muesli which used to be 650 gr is now 500 but the price remained the same. Impressive shrinkage

27 de março de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hi Yael, thank you for your feedback. We're sorry to hear about this and we'd like to hear from you regarding this, if you could send us an email to PleaseTellUs@dorsetcereals.co.uk, one of the team will get back to you as soon as possible. Thanks, Dorset Cereals

Avaliado com 1 de um total de 5 estrelas

I used to buy the granola back in 2011…

I used to buy the granola back in 2011 and was happy to pay each week for the cereal, but now the quality of cereals is abysmal. It’s truly trash; the honey granola, amongst other things, has no clusters. The nutty granola has no nuts! If you do come across an almond you run the risk of cracking your tooth.

16 de março de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hi Langa, thank you for your feedback. We're sorry to hear about this experience and we'd love to hear from you, please could you send us an email to PleaseTellUs@dorsetcereals.co.uk and one of the team would be happy to review this and get back to you as soon as possible. Best regards, Dorset Cereals

Avaliado com 1 de um total de 5 estrelas

They also make Jordans

They also make Jordans, and this is the last packet I will buy. It also explains why I see them stacked up in warehouses where discounters buy foods going out of date. You can't eat the almonds; they are so hard you have to pluck them out. The quality is very poor; they must be going out of business soon. I'm not fastidious. And I can't imagine I am the only one who knows when they are being presented with low-grade foodstuff. I bought them because of the reputation they once had; I bought 3 packs on 3 separate occasions in case it was a case of bad luck. But no, definitely inferior rubbish!

22 de março de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hi Robert, thanks for getting in touch about this, we're sorry to hear about your recent experience with some of our cereals. We have passed your feedback on to the relevant teams and we would very much like the opportunity to rectify the situation, please send us an email to PleaseTellUs@dorsetcereals.co.uk and one of the team will get back to you as soon as possible. Thanks, Dorset Cereals

Avaliado com 1 de um total de 5 estrelas

Appalling customer service

I found a foreign object in my muesli, and after contacting Dorset Cereals and sending it off for investigation, they confirmed it was "several hairs embedded in a piece of chopped date". They sent a paltry £8 Dorset Cereals voucher, even though I asked them not to bother, then proceeded to ignore all further emails from me.

Absolutely appalling customer service and I will NOT be buying from this brand again.

14 de novembro de 2025
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hi Anne, we’re truly sorry for your experience and appreciate you bringing this to our attention. This is far from the quality and service we aim to provide. Your feedback has been shared with our team to ensure this is addressed. Thank you for taking the time to let us know.

Avaliado com 1 de um total de 5 estrelas

No reply to problem

I found a foreign object - a twig - in my mouth whilst eating meusli. I sent a letter to Dorset Cereals on 31 July 2025, enclosing the twig. I didn't get a reply. So I sent an email to pleasetellus email on 19 August. Again, I didn't get a reply. So I sent a follow-up email on 8 September. Again, no reply. I found this Trustpilot website with an address of JDRConsumercare email and send an email on 24 September. Again - no reply. So, 4 failures to get a reply are despite the "friendly" message on their website of "We love to hear from you and we love to answer your questions or queries" and "a member of our friendly care team will take care of your request". So I'm getting increasingly annoyed and planning next steps.

11 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

2nd Foreign Materials

This is second time with foreign material experience with Dorset Cereals. This time 4mmx2mm hard material in Simply Nutty BB 2025 SE 17 4261R 21:44. I would no longer trust this brand due to safety. I am a consumer in Canada, in normal case recall of product might be required.

5 de fevereiro de 2025
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hello, please can I ask you to send an email with the details of your complaint to JDRConsumerCare@abfoods.com and one of the team will get back to you regarding this. Thanks for getting in touch, Dorset Cereals Team

Avaliado com 1 de um total de 5 estrelas

Large lump of black plastic in Berries & Cherries muesli

My husband found a large lump of hard black plastic in the Berries and Cherries muesli. Luckily he didn't break a tooth!
I sent it to them, and they said they would investigate. Finally got a reply, basically denying it was their fault:
"it has no relation to any equipment or machinery we use"
and:
"we are confident that it did not originate from within our facilities"
So how did it get into the sealed packet??
Said they'd send a voucher as a "gesture of good will".
No point, as I will never buy this brand again!
Be careful if you eat this product.

11 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Sharp piece of plastic found in muesli...

Absolutely horrified to have been eating my nutty muesli and come across a sharp piece of black plastic which if swallowed would have caused harm, awaiting response from Dorset Cereals...
Sad really because I was actually enjoying the muesli...

29 de julho de 2024
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hi Samantha! We are sorry to hear about the recent experience you have had with one of our muesli products. Please could I ask you to send our customer services team an email to customer.services@jordansryvita.com and someone will get back to you straight away about this. We look forward to hearing from you. Dorset Cereals Team

Avaliado com 1 de um total de 5 estrelas

Chocolate Cherry Granola

Chocolate Cherry Granola, is no longer granola.

I've been buying this for years, so was happy to see it on offer in Waitrose.

It's almost unrecognisable now. The discount must be a way to curry favour, due to the recipe change.

One mouthful had actual straw in it!

7 de julho de 2024
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hi Luke, we're very disappointed to hear of your experience with our Granola and are keen to understand what has happened - please email us at pleasetellus@dorsetcereals.co.uk and we'll look into this for you.

Avaliado com 1 de um total de 5 estrelas

Noticed the zingy berry box on shelfWARNING…

Noticed the zingy berry box on shelf mmm looks nice one of the more expensive brands on shelf
I felt lots of hard bits noticed warning on box that despite there quality control hard bits can get through so take care
Guess what chipped tooth on hard bit cost me £195 to repair .. Disgusting this should carry a big warning like a cigarette packet lets see what response I get from them and Sainsbury’s

22 de maio de 2024
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hi, we're very disappointed to hear of your experience with our cereal and are keen to understand what has happened - please email us at pleasetellus@dorsetcereals.co.uk so we can look into this for you.

Avaliado com 1 de um total de 5 estrelas

Should be called 1 nut Muesli

I've been eating Simply Nutty Muesli for years & it was the best on the market but now all change, minimal nut content 6.5% it said on the packet but none that I could find. I will now be trying a different Muesli & I feel that corporate penny pinching has ruined what used to be a great product.

30 de março de 2024
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Thank you for taking the time to share your honest feedback about our cereals.

We value your loyalty as a customer and we hear your concerns about the nut content in "Simply Nutty". We take all feedback seriously.

If you would like to discuss this further, please contact us at customer.services@jordansryvita.com

Avaliado com 1 de um total de 5 estrelas

I'm moving on.

Bought 'Honey Granola' and 'Simply Nutty' muesli as a combo for years&years, loved it. Slowly noticed ingredients changing weights / less nuts and missing the quality that makes it worth it / new smaller box / bulking out grams-weight with the cheaper ingredient elements etc. Now even the grams are reduced. Owners take note: nut content in 'simply nutty' is tbh ridiculous. I would pay more for the original contents if manufacturing costs are the problem. Sadly all the changes above mounted up, so I'm off. Better to be upfront with consumers I reckon, as honestly the owners’ strategy has been a bit naff - it’s a different cereal.

18 de fevereiro de 2024
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Thank you for taking the time to share your honest feedback about our cereals.

We value your loyalty as a customer and we hear your concerns about the nut content in "Simply Nutty". We take all feedback seriously and we are currently reviewing your comments internally.

If you would like to discuss this further, please contact us at customer.services@jordansryvita.com

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