dorset cereals Avaliações 

110
O TrustScore é 1.5 de um total de 5

1,3

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Avaliado com 2 de um total de 5 estrelas

I've bought Dorset Muesli for something like 10 to 15 years. I understand Jordans, who own Dorset Cereals, have changed their product line up and their recipes. There appears to be a distinct change i... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I’ve been a loyal customer of Dorset Cereals simply fruity for many years, even stayed after their last drop in box size and price hike, but this is the end of the road. The new replacement tastes ho... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Well, we noticed. We noticed the missing fruit. We noticed the missing nuts. We noticed that what was once a brilliant product now feels like someone has watered it down until it beca... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Used to love the Simply Fruity Muesli, box weight 630g, a high quality muesli worth paying a premium for, and tasty with plenty of Oats and Fruit. For the 'new' replacement, they have kept the... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fabricante de Alimentos

Escrito pela empresa

dorset cereals are a team of cereal lovers that produce a range of mueslis and granolas. We're proud to be from Dorset, a place that has inspired the taste, texture and flavour of our products.


Informações de contato

1,3

Muito Ruim

O TrustScore é 1.5 de um total de 5

110 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 73% das avaliações negativas

Normalmente responde dentro de 24 horas

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Todas as avaliações

(110)

69 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Dorset new receipies huge dissappointment

I've bought Dorset Muesli for something like 10 to 15 years. I understand Jordans, who own Dorset Cereals, have changed their product line up and their recipes. There appears to be a distinct change in texture and flavour, with far less fruit, seeds and nuts. This is a huge disappointment. Let's hope someone else fills the gap in the market for a quality muesli range. I certainly will not be buying Dorset Muesli in its existing form going forward.

4 de agosto de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hi Clive, thank you for your feedback. We would love to hear from you, please can you send us an email to PleaseTellUs@dorsetcereals.co.uk and one of the team will respond to you as soon as they can. Best regards, Dorset Cereals

Avaliado com 1 de um total de 5 estrelas

I’ve been a loyal customer of Dorset…

I’ve been a loyal customer of Dorset Cereals simply fruity for many years, even stayed after their last drop in box size and price hike, but this is the end of the road. The new replacement tastes horrible, like it came from the bottom of a bird cage. Dropped the box size from 630g to 500g and hiked the price too! One loyal customer lost, I suspect many more will follow - terrible decision!

10 de julho de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hi Richard, thank you for your feedback on this. We would love to hear from you, please could you send us an email to PleaseTellUs@dorsetcereals.co.uk and one of the team will get back to you as soon as they can. Best regards, Dorset Cereals

Avaliado com 1 de um total de 5 estrelas

I ordered Muesli, not Decorative Oat Gravel

Well, we noticed.

We noticed the missing fruit.

We noticed the missing nuts.

We noticed that what was once a brilliant product now feels like someone has watered it down until it became a depressing bowl of beige disappointment.

I appreciate that businesses have costs and pressures, but please don’t insult your customers by pretending that making something cheaper to produce is the same thing as making it better.

It isn’t.

It’s just annoying.

Please bring back the proper muesli. Bring back the generous handfuls of fruit and nuts. Bring back the product that people actually loved, not this sad, watered-down impostor wearing the skin of the cereal we remember.

28 de julho de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hello, thank you for your feedback. We'd very much like to hear from you, please could you send us an email to PleaseTellUs@dorsetcereals.co.uk and one of the team will get back to you as soon as they can. Best regards, Dorset Cereals

Avaliado com 1 de um total de 5 estrelas

Whose idea was this ?

Used to love the Simply Fruity Muesli, box weight 630g, a high quality muesli worth paying a premium for, and tasty with plenty of Oats and Fruit.

For the 'new' replacement, they have kept the box looking the same size, but now containing only 500g, contents taste burnt, and leaves a bad taste. Complained to Customer Services and they say they changed the ingredients to suit customers tastes. Rubbish, they cheapened the ingredients, and reduced the box weight to price gouge customers.

New Recipes and cheaper ingredients, yet they reduce the box weight by 130g, but keep the box size the same ....... !

Bye, bye Dorset Cereals

19 de julho de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hi Andrew, thank you for your feedback. We'd very much like to hear from you, please could you send us an email to PleaseTellUs@dorsetcereals.co.uk and one of the team will get back to you as soon as they can. Best regards, Dorset Cereals

Avaliado com 1 de um total de 5 estrelas

I have enjoyed Dorset Simply Delicious…

I have enjoyed Dorset Simply Delicious cereal for many years and got through nearly 2 boxes a week, so to find out that this has been discontinued was a huge disappointment. I have given its replacement a reasonable chance to grow on me but sadly I do not like it at all. Whoever thought that the mix of ingredients they have used was a decent alternative needs to have a re-think. Just awful. Bye bye Dorset Cereals.

19 de julho de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hello, thank you for your feedback. We'd very much like to hear from you, please could you send us an email to PleaseTellUs@dorsetcereals.co.uk and one of the team will get back to you as soon as they can. Best regards, Dorset Cereals

Avaliado com 1 de um total de 5 estrelas

Sad demise of a once great cereal

The new cereal range is vastly inferior to the original range, and has a greatly reduced content of nuts and fruit. Gloriously Nutty is particularly awful and lacks taste and texture. The number of five star 'incentivised' reviews on some supermarket websites says it all! Having bought the original versions for many years I will not buy the new ones again.

1 de julho de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hello, thank you for your feedback. We'd very much like to hear from you, please could you send us an email to PleaseTellUs@dorsetcereals.co.uk and one of the team will get back to you as soon as they can. Best regards, Dorset Cereals

Avaliado com 1 de um total de 5 estrelas

Why Change?

Simply Nutty Muesli has been by breakfast staple for years and I would quite happily of paid a bit extra for what I viewed as a premium product. Instead they have ripped up the recipe, removed all the premium ingredients such as dates, brazil nuts, and sunflower seeds. Now it is just a bog standard muesil that I have zero interest in, such a shame.

16 de julho de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hi Joshua, thank you for getting in touch about this, we appreciate your comments. If possible, could you please send us an email via PleaseTellUs@dorsetcereals.co.uk and the team will get back to you as soon as possible. Best regards, Dorset Cereals

Avaliado com 1 de um total de 5 estrelas

Unfortunately their recipes have been…

Unfortunately their recipes have been enshittified. My family has been eating dorset cereals for decades in the UK and Canada. Recently they have changed their recipe, reducing the ingredients that people purchase the brand for, and completely removing others like brazil nuts. Don't bother buying this anymore, just make your own at home.

14 de julho de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hi Matthew, thank you for getting in touch about this, we appreciate your comments. If possible, could you please send us an email via PleaseTellUs@dorsetcereals.co.uk and the team will get back to you as soon as possible. Best regards, Dorset Cereals

Avaliado com 1 de um total de 5 estrelas

What was the best and most superior…

What was the best and most superior mainstream supermarket cereal has replaced all its selling points with wheat. its not the 70s. People will notice.

10 de julho de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hello, thank you for providing us with some feedback on this. We'd love to hear from you, could you please send an email to our Consumer Care team at PleaseTellUs@dorsetcereals.co.uk and one of the team will get back to you as soon as possible. Best regards, Dorset Cereals

Avaliado com 1 de um total de 5 estrelas

Bought for years, but not anymore

Bought for years and loyal customer. Not anymore, ceo heading for the door as this popular brand has been destroyed. Won’t be buying again, so sad. Disingenuous to drop 150g and keep box same size. Dorset cereals was of an ethical brand but you have shredded that prized image.
Comparing old with new box, recipe is higher in salt, sugars and fat and lower in protein and fibre. Lost another loyal customer, I will also flag this with Waitrose. Such a shame to disregard your customer and lose them!

8 de julho de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hi Susan, thank you for getting in touch. Please could you send us an email to PleaseTellUs@dorsetcereals.co.uk and one of the team will get back to you as soon as they can. Best regards, Dorset Cereals

Avaliado com 1 de um total de 5 estrelas

Dorset Simply Delicious is no longer delicious!

I have eaten Dorset Simply Delicious - the Blue packet- almost every morning for many years. I even take it on holiday with me wherever I go!! I can’t believe they have changed the recipe and lowered the quality !! I would rather have paid more than eat this bland, poor quality substitute ! I am now searching for another brand. Any ideas please?
I wish I could give this cereal NO stars!

27 de junho de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hi John, thank you for getting in touch about this, we appreciate your comments. If possible, could you please send us an email via PleaseTellUs@dorsetcereals.co.uk and the team will get back to you as soon as possible. Best regards, Dorset Cereals

Avaliado com 1 de um total de 5 estrelas

Simply Delicious Muesli .Not anymore

I've been a consumer of Simply Delicious Muesli for the last 10years , because it did what it said on the packet .We bought at least 3 boxes per week . The new recipe is awful , full of hard cheap toasted flakes , no dates, seeds or Brazil nuts , just tasteless cashews and sultanas . As if that wasn't bad enough you've reduced the box size from 650g to 500g and increased the price . Pure greed . Time to start shopping different brands , I won't be purchasing any Dorset Cereal products again .

23 de junho de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hi Julian, thank you for getting in touch and for providing us with some feedback on this. We would love to hear from you. Please could you send an email to PleaseTellUs@dorsetcereals.co.uk and one of the team will get back to you as soon as they can. Best regards, Dorset Cereals

Avaliado com 1 de um total de 5 estrelas

Loyal customer feels deceived and will not buy again

I have been buying Dorset Cereals Simply Fruity Muesli for several years. Paired with kefir, with a few added seeds and nuts, it was a luxurious and relatively healthy start to the day.

Faced with a repackaged range, I trustingly imagined Fantastically Fruity would be the same or better. Had I memorised the contents, a few minutes in the store reading the new pack would have been enlightening.

The pack is the same size, but the contents have shrunk by 20%.

The colour coded warnings on the front have changed from 3 green and 1 orange to 2 green, 2 orange as saturated fat has doubled. Protein is down. Calories per serving are up. Who reformulates cereal in 2026 to be less healthy?

The muesli tastes worse than before. There are too many toasted (not malted?) wheat flakes at 28% that go soggy when soaked, and no barley flakes. I was sorry that coconut chips have been added as I originally changed to Dorset Cereals to avoid them.

I will not buy again now the brand has taken this giant step away from their customers. People looking to formulate something more to their taste might check out Wiltons Wholefoods.

8 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Like other major brands Dorset Cereals…

Like other major brands Dorset Cereals have gone down the same road for profit rather than customer loyalty. Having bought a recent pack of Nutty Granola i cannot believe the change in taste. The old granola had a nutty taste and was full of nuts where as the newer ,smaller packet of Dorset Cereal has a taste of sawdust. Brands that treat their customers with contempt lose customers one by one. Dorset Little Nuts Granola Sawdust there goes another one lost.

20 de junho de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hi Tony, thanks so much for your feedback on this. We're sorry to hear you are disappointed with your recent experience with one of our products, and would like to thank you for getting in touch. Can you please send an email to PleaseTellUs@dorsetcereals.co.uk and one of the team will get back to you as soon as possible. Best regards, Dorset Cereals

Avaliado com 1 de um total de 5 estrelas

I have always purchased Dorset cereals…

I have always purchased Dorset cereals museli. It is now a poor shadow of it's former self. Brazil nuts replaced by cashews, bulk filling of apple pieces instead of raisins. I will not purchase your inferior product again

20 de junho de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hi Pete, thanks so much for your feedback on this. We're sorry to hear you are disappointed with your recent experience with one of our products, and would like to thank you for getting in touch. Can you please send an email to PleaseTellUs@dorsetcereals.co.uk and one of the team will get back to you as soon as possible. Best regards, Dorset Cereals

Avaliado com 1 de um total de 5 estrelas

They’ve really screwed up here

They’ve really screwed up here. Loved the fruity muesli but the new version is truly horrible. Far more nuts now, and it’s got lots of quite hard bits, and an overall unpleasant taste. I’m out…

18 de junho de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hi Nigel, thank you for your feedback. We would love to hear from you, if you could please send us an email to PleaseTellUs@dorsetcereals.co.uk and one of the team will get back to you as soon as possible. Best regards, Dorset Cereals

Avaliado com 1 de um total de 5 estrelas

Disgraceful

For many years I have bought Dorset Cereals Simply Delicious Muesli.
Now, I will never buy ANY Dorset Cereals product again, for all the reasons listed in the reviews below.
For a company to exercise such blatant greed and treat their customers with such complete and utter contempt beggars belief.

2 de junho de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hi Maurice, thank you for your feedback. We would love to hear from you, if you could please send us an email to PleaseTellUs@dorsetcereals.co.uk and one of the team will get back to you as soon as possible. Best regards, Dorset Cereals

Avaliado com 1 de um total de 5 estrelas

Very disappointing...

For years I've enjoyed Simply Delicious Muesli, when I could no longer find it on supermarket shelves I looked at all the new replacements which had appeared looking for the Simply Delicious one containing the same or very similar ingredients and bearing the suitable for vegans label. The nearest I could find is the Delicious Fruit and Nut muesli in which Dorset Cereals have taken out the sunflower seeds and brazil nuts and added apple slices. It tastes powdery and bland. It is also higher in sugar and salt than the Simply one. The suitable for vegans label is not on the list (suitable for vegetarians is).. why ? To cap it all, it's a higher price for less in the box. The Simply Delicious was perfect the way it was. So disappointing.

15 de junho de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hi Susan, thank you for getting in touch about this, we appreciate your comments. If possible, could you please send us an email via PleaseTellUs@dorsetcereals.co.uk and we will get back to you as soon as possible. Best regards, Dorset Cereals

Avaliado com 1 de um total de 5 estrelas

It's no longer Fantastic and it's not Fruity

It's no longer Fantastic, and it's not Fruity.

Fantastically Fruity was my go-to breakfast muesli. Now the recent recipe change has completely ruined it. I particularly dislike toasted wheat flakes, and it seems this cheap filler is at least a quarter of the new recipe. Sorry, Dorset, I now go elsewhere for my muesli.

This could go down as an example of how to destroy a brand. Bad, bad.

9 de junho de 2026
Avaliação não solicitada
logotipo da dorset cereals

Resposta da dorset cereals

Hi there, thank you for your feedback on this, we really appreciate this. Can you please send an email to PleaseTellUs@dorsetcereals.co.uk and one of the team will get back to you as soon as possible. Best regards, Dorset Cereals

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