Great service as usual, well packaged, and delivered within the expected time. Nice and easy. I'm also a repeat customer becuase of that.
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Veja o que dizem as avaliações
Ordered 3 sets of upvc door handles and after a week had heard nothing. Tried the Ai chatbot a couple of times but it was unavailable, probably resting or on a break. Spoke to a human next day and th... Ver mais
A empresa respondeu
Great product and excellent service, delivered quickly. This is much the same product that I’ve used before, nice fragrance and is easy to use on the work surface. .
Absolutely spot on! Ordered material and it arrived the day after!! Can't fault these guys one bit. Helpful from start to finish. Regular communication throughout the order process. If you have the go... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de Materiais de Construção
- Loja de Materiais de Construção
- Fornecedor de Equipamentos para Construção
- Fornecedor de Portas
- Loja de Equipamentos Contra Incêndio
- Comércio de ferramentas
Sobre Dortech Direct
Escrito pela empresa
Dortech Direct Ltd
A leading supplier of high-quality construction materials, specializing in glazing, sealing, and maintenance products for the building and architectural industry.
Our Product Range
- Silicone Sealants & Adhesives – High-performance sealing and bonding solutions from Dow Corning, Sika, and Illbruck.
- Membranes & Insulation Barriers – Advanced air and moisture barrier systems.
- Glass Lifting Equipment – Vacuum lifters, suction cups, and lifting frames.
- Glazing Tools & Accessories – Tools, gaskets, tapes, and setting blocks.
- Glass Balustrade Systems – Frameless balustrades for architectural projects.
- Window Cleaning & Maintenance Equipment – Squeegees, scrapers, and water-fed pole systems.
- Fire Safety & Security Solutions – Fire-rated glazing products and security materials.
- Construction Chemicals & Coatings – Adhesives, primers, and protective coatings.
Why Choose Dortech Direct?
- ✔ Industry Expertise & Innovation – Over 30 years of experience in architectural glazing.
- ✔ Premium Quality Products – Stocking materials from leading manufacturers.
- ✔ Fast & Reliable UK-Wide Delivery – Next-day delivery on many products.
- ✔ Competitive Pricing & Cost Savings – Direct partnerships with manufacturers.
- ✔ Dedicated Customer Support & Expert Advice – Glazing specialists available.
- ✔ Sustainability Commitment – Promoting eco-friendly construction solutions.
Who We Serve
- 🏗 Glazing Contractors & Installers – Sealants, adhesives, and glazing tools.
- 🏠 Architects & Specifiers – Glass systems and architectural solutions.
- 🔧 Builders & Construction Professionals – Premium materials for projects.
- 🏡 DIY Enthusiasts & Homeowners – Professional-grade home improvement products.
Our Mission
We aim to supply high-quality, reliable, and cost-effective materials that enhance project efficiency and performance, with exceptional service and technical expertise.
Contact Us
📍 Head Office:
Dortech Direct Ltd, Unit 14, Old Fieldhouse Lane, Huddersfield, West Yorkshire, HD2 1FA, UK
📞 Customer Support: 0330 128 12 12
📧 Email: sales@dortechdirect.co.uk
🌐 Website: www.dortechdirect.co.uk
Elevate Your Construction Projects with Dortech Direct's Premium Building Materials
Escrito pela empresa
- Your Trusted Partner for High-Quality Construction Supplies
- At Dortech Direct Ltd, we specialize in providing top-tier construction materials to builders, contractors, and DIY enthusiasts across the UK. Our extensive product range includes: Partner with Dortech Direct Ltd for all your construction material needs and experience the difference that quality and service can make.
Informações de contato
Dortech Direct, HD2 1FA, Huddersfield, Reino Unido
- 0330 1281212
- sales@dortechdirect.co.uk
- www.dortechdirect.co.uk
4,6
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
DPD totally messed up my order
DPD totally messed up my order, contact dortech replaced order no questions arrived next day could not of been more helpful such a great company and customer support 100%
8 de junho de 2026
Resposta da Dortech Direct
Thank you for your fantastic 5-star review! We're sorry to hear DPD let you down, but we're pleased we could get a replacement sent out straight away. Thank you for your kind words about our customer service it really means a lot.
Resposta da Dortech Direct
Thank you for your 5-star review! We're delighted to hear you're pleased with the handles and found them stylish, functional, and robust. We appreciate your feedback.
The hinges I ordered turned up quickly
The hinges I ordered turned up quickly, well packaged
4 de junho de 2026
Resposta da Dortech Direct
Thank you for your 4-star review! We're pleased to hear your hinges arrived quickly and were well packaged. We really appreciate your feedback and hope to serve you again in the future.
Delivery took ages and they said on…
Delivery took ages and they said on site would take 2-3 days…..took well over a week for really small light package.
5 de junho de 2026
Resposta da Dortech Direct
Thank you for your feedback. We sincerely apologise for the delay with your delivery.
Your order was dispatched the day after purchase; however, unfortunately, there was a delay within the DX delivery network which resulted in the parcel taking much longer than expected to arrive. This is not the level of service we expect for our customers.
We are currently trialling DX as a courier partner, and based on your experience, we will be investigating exactly what caused this delay to help ensure it does not happen again in the future.
Thank you for bringing this to our attention, and we appreciate your patience.
It arrived in good time
4 de junho de 2026
Resposta da Dortech Direct
Thank you for your 5-star review! We're pleased your order arrived in good time. Thank you for choosing us, and we hope to serve you again soon.
Easy to order
Easy to order, quick delivery, different colour to previous bottles I have ordered, only used a couple of times so see if results are the same in time
11 de maio de 2026
Resposta da Dortech Direct
Thank you for your 5-star review! We're glad you found ordering easy and that your delivery was quick. We hope the new bottles perform just as well as your previous ones, and we appreciate your continued custom.
Good product
Good product, well priced and quick delivery, couldn’t have been better.
3 de junho de 2026
Resposta da Dortech Direct
Thank you for your 5-star review! We're delighted you were happy with the product, price, and delivery. We really appreciate your kind feedback.
Great products
Great products, great price and fast delivery will definitely purchase again
3 de junho de 2026
Resposta da Dortech Direct
Thank you for your 5-star review! We're so pleased you were happy with our products, pricing, and fast delivery. We look forward to welcoming you back for your next purchase.
Timbabuild products
Second time I buy from Dortech Direct and as per first time good price and speedy delivery. Packing was excellent so no problem with the products received.
Would recommend.
2 de junho de 2026
Resposta da Dortech Direct
Thank you for your continued support and your 5-star review! We're delighted to hear you've had another great experience with us. It's wonderful to know you were happy with our prices, speedy delivery, and secure packaging. We really appreciate your recommendation.
Resposta da Dortech Direct
Thank you for your 5-star review! We're delighted you were happy with our competitive pricing and quick delivery. We appreciate your support and hope to see you again soon.
I would never use this product again it…
I would never use this product again it streaked all my front door and my sister door I complained to the company customer service took ages in getting back to me and I have still not got problem solved as the manufacturer are not getting back in touch with the customer service in the UK not at all happy with the reply from this company I actually bought two tins of this product one for me and one for my sister and two different tins done damage to both doors I am not an idiot I would not use a damaged product on another door as suggested in there reply
22 de abril de 2026
Avaliação não solicitada
Resposta da Dortech Direct
Thank you for your review.
We are disappointed to read your comments, as they do not reflect the extensive efforts we have made to assist you throughout this matter.
As discussed during our multiple telephone conversations, we took your concerns seriously from the outset and have been actively liaising with the manufacturer to obtain technical guidance regarding the outcome you experienced. Unfortunately, this process can take time, but we have continued to pursue a response on your behalf.
We are also concerned by your statement that the product damaged your door, as you informed us that the same product was subsequently used on your sister's door, where a similar result occurred. Given your concerns following the first application, it is unclear why the product would then be used on a second door before the cause of the issue had been established.
To ensure there was a clear record of all communication and to avoid any misunderstandings, we requested that correspondence be continued via email. You advised us that this was not possible due to medical reasons. However, despite stating that written communication was not an option, you have now chosen to leave a public review rather than engage further with us directly.
Throughout our conversations, we repeatedly asked what resolution you were seeking so that we could work towards an appropriate outcome. Unfortunately, despite being given ample opportunity, no specific resolution was requested.
Notwithstanding this, we have issued a full refund as a gesture of goodwill while we continued to investigate the matter with the manufacturer.
We remain committed to providing excellent customer service and have done our best to assist throughout this process.
Great service & decent prices
Great service & decent prices. Will definitely order again. Thank you.
29 de maio de 2026
Resposta da Dortech Direct
Thank you for your kind review! We're delighted to hear you were pleased with our service and pricing. We really appreciate your support and look forward to serving you again soon.
Good Product Information
simple to order, good info about product, quick delivery and a good price
29 de maio de 2026
Resposta da Dortech Direct
Thank you for your feedback! We're pleased that you found our ordering process straightforward, the product information helpful, and our delivery service quick. We appreciate your custom and hope to see you again.
Good Service Good Products
Replacement product arrived on quick delivery service after little issue. Great service with good products
28 de maio de 2026
Resposta da Dortech Direct
Thank you for your review. We're glad we were able to resolve the issue quickly and get your replacement delivered promptly. It's great to hear you're happy with both our service and products.
upvc cleaner
Arrived quick it was a good price but found it was not as good as the one i usually use.
28 de maio de 2026
Resposta da Dortech Direct
Thank you for your feedback. We're pleased to hear that your order arrived quickly and offered good value for money. We're sorry to learn that the product didn't quite meet your expectations compared to the one you normally use. We appreciate your honest comments, as they help both us and future customers make informed decisions. Thank you for giving us a try, and we hope we can assist you again in the future.
Excellent and efficient service from…
Excellent and efficient service from order through to swift delivery. So refreshing to be able to use an independent UK company rather than Amazon!
28 de maio de 2026
Resposta da Dortech Direct
Thank you for your review! We're delighted that you experienced excellent service from order to delivery. As an independent UK business, your support means a great deal to us. We look forward to helping you again in the future.
Resposta da Dortech Direct
Thank you for your feedback! We're pleased your order arrived quickly and correctly. We appreciate your business and hope to serve you again soon.
Congratulations ..
Congratulations ... when an unexpected issue arose regarding the availability and dispatch of the entire order, Dortech advised of the problem and explained what immediate action they were taking to speedily resolve and rectify the issue. The outstanding item was received express delivery one day later than the remainder of the order. Service indeed. Well done.
26 de maio de 2026
Resposta da Dortech Direct
Thank you for taking the time to leave such a detailed review. While we're sorry there was an issue with part of your order, we're pleased our team was able to keep you informed and resolve the situation quickly. Your understanding and recognition of our customer service are greatly appreciated.
Resposta da Dortech Direct
Thank you for the fantastic review! We're thrilled to hear you had such an awesome experience and were pleased with both the products and the ordering process. We look forward to serving you again.
Great service
Minor issue with order but this was sorted out straight away. Great service and will be back again
26 de maio de 2026
Resposta da Dortech Direct
Thank you for your review. We're sorry there was a minor issue with your order, but we're pleased we were able to resolve it quickly for you. It's great to hear that you were happy with the service, and we really appreciate your support. We look forward to welcoming you back again soon.
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