Fantastic deal, so happy with bed and mattress it's exactly what I wanted, Matty and other staff so helpful
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Veja o que dizem as avaliações
Russell and Nick in Dundee are exceptional and genuine in their customer service. Welcome us into the store like friends and didn't leave us twiddling our thumbs but didn't crowd us like some places d... Ver mais
Shop...informative, encouraged to "try before you buy" "not pushy" given time, explained the sale clearly Delivery... "as says on the tin" kept in touch at least twice (we are difficult t... Ver mais
A very pleasant place to shop. Staff were brilliant, they really knew their stuff and were able to answer my questions knowledgeably. There was a nice relaxed atmosphere and an impressive array of s... Ver mais
Detalhes da empresa
Escrito pela empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito pela empresa
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informações de contato
Unit 9 Kingsway West Retail Park, DD3 8RX, Dundee, Reino Unido
- 01382 816203
4,8
Excelente
395 avaliações
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good showroom with wide range of stock…
Good showroom with wide range of stock on display; good price compared with other retailers; swift and efficient delivery; friendly salesman not at all pushy and gave good advice; cheerful delivery staff assembled product quickly and tidied up, removing all packaging.
18 de outubro de 2024
Great service
Great professional service from the moment we walked through the store door. Staff, in particular Stewart who dealt with us, were so knowledgeable and friendly. We didn’t feel pressured, just informed properly. Would definitely recommend.
13 de outubro de 2024
The product Knowledge of the staff…
The product Knowledge of the staff advice and answers to my questions ,fantastic.
11 de outubro de 2024
Excellent service would highly recommend
Excellent service would highly recommend
6 de outubro de 2024
Great experience, and customer service from Dreams
Great experience from start to finish. Service in store was great, no pressure but lots of help and advice to get the mattress we needed and still in our price range. Delivery exactly as booked, with great communication in advance of the delivery. This is about the 5th purchase from Dreams and their customer service is one of the reasons we keep going back.
24 de setembro de 2024
New Matress
The level of service throughout the whole process was excellent. Thanks to Tommy, the very personable and professional sales guy, we now have the perfect mattress and pillows for a great sleep. Delivered on time assured.
15 de setembro de 2024
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
While disappointed that part of base…
While disappointed that part of base did not met quality control, ie no hole for 'feet'. Contact with delivery drivers led to immediate action to replace. Now have delivery date. Await.
8 de setembro de 2024
Resposta da Dreams - Dundee
Good morning,
Thank you for taking the time to leave us your review.
I am very sorry to hear that the divan bed was delivered without inserts for the casters.
I am glad that an exchange was arranged immediately and note that this is booked in to take place.
In order to ensure that you have a direct point of contact in relation to this exchange or any other matters, I have sent you an email.
Many thanks,
Kishan
Fantastic Service
Delivery on schedule and kept informed on a regular basis throughout the day. Quick and efficient construction of bed and furniture and all debris taken away. Pleasure to deal with everyone involved
27 de agosto de 2024
Great 1st visit
Great 1st visit. Staff helpful but not pushy. Selected a bed and mattress which were delivered on the due date. The delivery guys kept me informed throughout and were courteous and friendly when delivering the bed. Wore shoe protectors which I appreciated.
23 de agosto de 2024
The salesman was very friendly and had…
The salesman was very friendly and had extensive knowledge of all the products in the store and answered any questions we had to our great satisfaction I would not hesitate to recommend DREAMS
10 de agosto de 2024
Avaliação não solicitada
Amazing mattress
Great product for an amazing price, and perfect delivery time, as agreed.
I am very pleased with my choice.
26 de julho de 2024
Excellent Dundee store
The Dundee store was excellent in helping us make our decisions on product selection with the sales staff giving us excellent service.
20 de julho de 2024
Avaliação não solicitada
You delivered in time and your delivery…
You delivered in time and your delivery guys were brilliant even covered their shoes before entering my flat
20 de julho de 2024
All stuff in the shop was very helpful…
All stuff in the shop was very helpful and nice carefully listened and help choose a bed and mattress delivery guys also was very kind and helpful respecting housing area
16 de julho de 2024
Great service in store and delivery
14 de julho de 2024
From sales to delivery the purchase was…
From sales to delivery the purchase was excellent
14 de julho de 2024
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