In store service: efficient, friendly & honest, didn't push me to exceed budget. "Sleep Match" was cool! Delivery : kept well advised of progress, quick & friendly Bed : easy to assemble and comfy... Ver mais
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From our experience with George the sales gentleman to the delivery of the bed and mattress all went very smoothly. So far no problems have arisen. Staff very courteous and helpful.
Faultless communication from the delivery team & speedy set up of the new bed. Really happy with our purchase & would recommend both the service & the product!
Good overall experience from Dreams from store to delivery . Pleased with my new bed / mattress . Shout out to the delivery guys who went above and beyond to assemble my bed and take away all packagin... Ver mais
Detalhes da empresa
Escrito pela empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito pela empresa
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informações de contato
1 Seafield Road, EH6 7LE, Edinburgh, Reino Unido
- 01315 530213
4,9
Excelente
262 avaliações
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The staff were great and very helpful…
The staff were great and very helpful and knowledgeable. They helped me find a suitable mattress and explained all my options.
21 de novembro de 2025
Perfect experience from entering shop…
Perfect experience from entering shop until leaving.
Very mannerable and helpful on our purchase.
1 de novembro de 2025
Bed Purchase
We are extremely pleased with the bed and base we purchased from Dreams Edinburgh. The team at Dreams, Edinburgh were informative, friendly and pro active to ensure we got the bed we wanted at a great price. Overall a great experience.
26 de outubro de 2025
Great experience
Member of staff in the shop was very knowledgeable and helped us make the correct choice. Delivery was on time, delivery staff were courteous, friendly, efficient and cleared up after themselves. Great experience.
12 de outubro de 2025
New base
Let us have a look. Showed us alternatives. Answered all our questions. Courteous.
3 de outubro de 2025
Avaliação não solicitada
Great Product, Value for money, fully recommended
Great product, staff in the shop made very good welcome approach. This is my second purchase.
26 de setembro de 2025
Good honest company
Good honest company, selling us a great product with no pressure sales pitch. Bed was delivered and fitted with no hassle and the bed has been everything that we were looking for.
27 de setembro de 2025
Getting the right mattress
Delivery on time with updates.
Helpful Delivery personnel
Good sales and information staff in store
21 de setembro de 2025
Great experience in store and upon delivery!
Godfrey was fantastic at the Dreams Leith store. He made the whole process simple and from the visit to the store to the delivery everything went smoothly. Also many thanks to the lads that brought the bed and mattress into my apartment who were super nice, worked fast and took great care of the space.
11 de setembro de 2025
Staff were friendly & efficient
Staff were friendly & efficient. The mattress we purchased is excellent & very well priced. I will definitely shop here again.
12 de setembro de 2025
My experience at the Edinburgh store…
My experience at the Edinburgh store was very positive. The sales assistant was helpful over the phone and he processed my bed frame order quickly.
19 de agosto de 2025
Avaliação não solicitada
Enjoyable shopping experience!
The young lady who dealt with us ( Shania) was so warm, welcoming, knowledgeable and helpful. We had a thoroughly enjoyable shopping experience, leaving the store with more than we went in for. I would recommend and go back if required.
6 de agosto de 2025
Avaliação não solicitada
Really good overall customer service…
Really good overall customer service through purchase and delivery
3 de agosto de 2025
everything was done as agree...updated…
everything was done as agree...updated all the way...staff from sales to delivery all did a top job....again....4th purchase in 12months....always good
18 de julho de 2025
The gentleman that served us made us…
The gentleman that served us made us feel very welcome and helped to make our visit to choosing a new bed and mattress very special
11 de julho de 2025
Knowledgeable staff
8 de julho de 2025
Avaliação não solicitada
Friendly, knowledgeable salesperson.
Friendly, professional and very knowledgeable salesperson, who gave me plenty of time to choose between two recommended mattresses.
Arranging delivery was very easy so altogether a really good experience. Thank you
9 de junho de 2025
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