Dreams - Gravesend Avaliações 

211
O TrustScore é 4.5 de um total de 5

4,7

Imperial Retail Park, DA11 0DQ Gravesend, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Customer Service Assistant Caz (aka elf on the shelf) attend to us straight away and made it an enjoyable experience from the get go. Very professional, extremely patient, kind and knowledgeable. If... Ver mais

Avaliado com 5 de um total de 5 estrelas

We were greeted at the door by Imran who was extremely helpful & knowledgeable about the products in store. We tried out the sleep match which recommends 5 different mattresses to suit your needs but... Ver mais

Avaliado com 5 de um total de 5 estrelas

Always able to answer questions when i called the store, able to amend the dwlivery daye easily as we were moving so needed to change things a few times, friendly helpful staff, and the delicery team... Ver mais

Avaliado com 4 de um total de 5 estrelas

Bought two mattresses: super king, double. To replace existing 10+ year old mattresses: nothing really wrong with SK, but D had springs protruding. Large selection on show, some very expensive! Chos... Ver mais


Detalhes da empresa

  1. Loja de Camas
  2. Loja de Roupas de Cama
  3. Loja de Móveis para Quartos
  4. Loja de colchões

Escrito pela empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito pela empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informações de contato

  • Imperial Retail Park, DA11 0DQ, Gravesend, Reino Unido

  • 01474 327451

4,7

Excelente

O TrustScore é 4.5 de um total de 5

211 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,7

Todas as avaliações

(211)

13.337 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

We were made very comfortable with our…

We were made very comfortable with our purchase, assisted by Caroline, who explained all that we needed to know.
She showed to us that she cared about our choices that we made couldn’t have asked for a better person to help us through our purchase.

29 de novembro de 2025
Avaliado com 5 de um total de 5 estrelas

Great customer services

Great customer services! Excellent product knowledge. Competitive prices. Would recommend. Five stars! ⭐️⭐️⭐️⭐️⭐️

16 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

We had a really positive trip to Dreams in Gravesend where I needed to buy 4 double beds. I had no idea what I was doing and thanks to the wonderful Susan, who really knew her stuff and who was so calm and patient (I took 3 kids and my elderly mum). I came out with exactly what we needed. The test bed that can tell you what mattress you are best suited for was fab and they had a wide range of stock to choose from and try out. I wouldn’t hesitate to recommend Susan or anyone else in her team. There was no pressure to buy and everyone was friendly, knowledgeable, and helpful in getting me the best deal.

4 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Seller was amazing , but a lot of issue with expensive mattress

Bought mattress 7 months ago.Seller was amazing. He offered great service, however we just don't like the mattress, it also was the most expensive one in the store. Six months later, the edges are tearing off on the mattress, plus the protector too. Difficult to put the covers on the mattress due to how heavy it is, not worth to buy for the price. Not the best to sleep on either

19 de agosto de 2025
logotipo da Dreams - Gravesend

Resposta da Dreams - Gravesend

Good afternoon Marius,

Thank you for taking the time to leave your recent review.

I am sorry to hear there are a couple of issues with your mattress and protector.

I have tried to contact you today to discuss this further but was not able to get through. I have sent you an email to follow this up.

I look forward to hearing from you.

Kind Regards,

Wayne

Avaliado com 5 de um total de 5 estrelas

Perfect choice mattress

I decided it was time to get a new mattress and popped into dreams on the way home from work. I have been recently been struggling with sciatica and is why I made this choice. On arrival Joanna greeted me and give me her time to explain my situation and what my needs were. She explained the importance of choosing between a soft and medium mattresses and how this could improve my sleep by getting the correct mattress going forward.
She showed me a multiple amount of mattress’s around the store and gave me the time to try each one in my most comfortable position sleeping. I chose a special wool fitter mattress that was amazing for my back would give me the most comfort. Once brought Joanna and Mandy helped get the new mattress to my van, which was very helpful and great service. Thankyou ladies much appreciated

5 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Service

Timely arrival, friendly, removed shoes without being asked, fast assembly and demonstrations. Removed all rubbish. Would use again

22 de julho de 2025

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